Brand Vaughan
Real estate agency Brand Vaughan, 117-118 Western Rd, Hove BN3 1DB, United Kingdom:
220 reviews
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Address: 117-118 Western Rd, Hove BN3 1DB, United Kingdom
Website: brandvaughan.co.uk
Phone number: +44 1273 221100
GPS coordinates
Latitude: 50.8255312Longitude: -0.1568913
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reviews
Noreen Lyons
Chloe Stringer was very useful with the process of finalising my first house. I will definitely come back to Brand Vaughan again for future tenancies
2 weeks ago
Jack MIskulin
Brilliant service from all the team . Highly professional , friendly and easy to deal with.They found me a dream property and I could not be happier . Thank you all so much . Suzie.
2 weeks ago
Pravika Joshi
Massive thanks to the lovely Abi at Brand Vaughan who we had a fantastic viewing with. We have now found a beautiful new home through Brand Vaughan and the process has been clear and efficient!
3 weeks ago
Rachel Decamp
I have to say how professional Chloe Stringer and Shannon Hegarty have been in supporting me over the past year. My student let suffered mains water leakage and Shannon was absolutely brilliant in supporting both the students tenants and myself throughout a difficult time. This year Chloe has provided professional and responsive guidance during the letting process and always responds to emails in a friendly and helpful manner. Well done to both and to Brand Vaughan!
1 month ago
Sundaram Raman
We have always had top notch service from Brand Vaughan. Customer service is friendly and responsive. Abi especially has been great, always happy to advise and share her expert knowledge. We recommend Brand Vaughan highly.
1 month ago
Roberto Velasquez
After numerous viewings with Beth Lilley, who would always be on time with a smile on her face, I finally found a home I cannot fault. Beth was intuitive and honest which was key in helping me find the right place. I found the service with Brand Vaughan was on par with the best agencies I have dealt with. The rest of the team were assertive and professional when it came to finalising the agreement. Thank you to everyone at the Brand Vaughan Brighton office.
2 months ago
Daniel Carter
Abi Mallett always found us brilliant tenants, who were reliable and respectful. The back up service after the tenants had been found was efficient too. Communication was excellent all the way through. Landlord and tenants both very happy with the service.
1 month ago
Terri kleinman
Rude staff...they behave like potential tenants are at their mercy. We are paying for accommodation and not asking for rent free. Landlords would be better off without these letting agents. Awful...
1 month ago
Melissa Dempsey
Utterly useless, incompetent and deplorable bunch.
These people lie to potential tenants about property getting offers in order to increase rent so they can get more commission.
These people will pester you over and over until you sign the contract, and once you've done that they will not be so responsive to you when you need them.
Buyers, sellers, renters and landlords be aware that this company is not for you. "Award winning company", by all means the "award" the company has given to themselves. All these fake 5 star reviews that they've bought and asked their friends and families to write them.
These people are deceiving and conniving bunch and will rob you blindly.
2 months ago
Yuniva Calderon
Staff have been really helpful finding us a new home and providing and explaining the essential information before moving in, great job Chloe Stringer!
1 month ago
jennifer westmoreland
As a landlord I have nothing but good things to say, Abi and Eleanor have been very responsive, helpful and courteous. Finding new tenants has been quick and their help in maintenance matters was very good.
1 month ago
Sydney Klein
Totally Unprofessional and careless agency! Cancelled our viewing 15 min before the time after coming all the way from London. When suggested that they should change their ways and honour their arrangements their reply was that that wasn’t possible.
1 month ago
Roswell Underwood
They let us a property promising parking and then once moved in we were told by the council parking is not availible. Atrocious mistake and there has been nothing not even a formal apollogy. No compensation or even a phone call.
1 month ago
Scott Berson
Fantastic service and super responsive and polite, no matter how often I called or emailed throughout the process.
I had a viewing arranged with them and ran a bit late. They waited patiently for me. When they noticed first property was not for me, the lady came up with a brilliant second idea understanding what I was looking for, and agreed to race there with me before her next appointment.
During the whole contract process including referencing and such, Lizzie never failed to pick up the phone and help me out in a very friendly manner. Never made me feel stupid for asking for help a million times.
Great experience all around
5 months ago
Amun Atum
We had a really superb experience with Brand Vaughan and in particular we had excellent support from Matt West and Sam Dracott. They sold our house quickly and were really proactive with arranging viewings and gave us regular feedback. They were highly professional but also friendly throughout and if I were selling in future I would use them again without any hesitation. Thank you Matt and Sam for our smooth sale process.
7 months ago
John Sewell
From the first time we got in touch to book a viewing we received a professional service. The person who showed us around (I forget his name) was very thorough and negotiated some extra terms with the landlord for us. The house is perfect and the only times we’ve had any problems was when the boiler broke and a plumber came the same day.
8 months ago
James Dollarhide
Brilliant service with David. Was nice to have such a friendly and genuine person showing us round, made us feel really at ease in our experience. He showed us around several properties the other day that were all suited to our needs. He was knowledgeable of the properties and was keen to answer any queries we had.
10 months ago
Jawad Raza
very good agent. as a tenant they have been very good, our manager is always helpful and people come quickly to fix anything. The flat is very nice and price is fair.
8 months ago
Jennifer Wyant
By far the worst lettings service I have experienced. Staff are disorganised and uncommunicative both between themselves and customers. I made a complaint which went entirely ignored for months until The Property Ombudsman were involved. Their treatment of student tenants is abhorrent and their overall service is inadequate. Legal information wasn't stored properly and staff turnover unsurprisingly through the roof.
4 months ago
Micky Carlton
I would recommend avoiding this letting agency at all costs. They exploit tenants.
4 months ago
Larri Hill
Very professional and efficient staff, who are always happy to help and should problems arise with the property are both quick to act and resolve the issue. Ideal from a landlord's perspective.
1 month ago
Mozelle James
The agency was extremely kind and helpful. Due to personal reasons I had to find a house as soon as possible and they were able not only to find one, but offer other alternatives close by when I asked them for more options. Everything was sorted out within a week.
I will make sure to recommend this agency to all my friends at uni.
I would like to highlight Ollie's kindness and professionalism because he has been the best agent I could have asked for.
2 months ago
Josephine Marcus
David was very helpful and informative, we felt we were in good hands!
6 months ago
Troy Gilbert
We would like to say a huge thank you for your home to home communications service and for the wonderful “business as usual” service which everybody at Brand Vaughan are providing to your Landlords, Tenants and clients during this most extraordinary time in our lives. We would be at a complete loss without the enormous adjustments which you have all undertaken to continue with your valuable help and assistance. Thank you also for keeping us informed with your up-to-date bulletins during the past few weeks – they have been most informative. Your care and consideration are very much appreciated. Mary and Teodoro
1 month ago
Sheree McCray
Very happy with service, all the team were friendly and helpful and we enjoyed our time in the property we rented.
8 months ago
jay siee
Happy with the service, my husband and I rented a flat for 3 years no problems.
8 months ago
Sanjay Senthilnathan
Ollie has been responsive and professional in assisting my fellow tenants and I in securing a property for the coming academic year. So far all has been great. I hope the good service continues after moving in next month.
8 months ago
Ludmila Ludmila
To get these agents to do basic repairs is no easy feat. I have been left without a working toilet for 2 weeks, without a working boiler in the winter for several weeks; and I have repeatedly asked for holes in the floorboards to be repaired for the best part of 2 years. When I moved in not a single appliance worked and then they took their sweet time to get a repairman out.
When you move in you get a contact several pages long listing all of the possible fines you can incur, yet when it comes to maintaining a property they are not responsive and I have also caught them being blatantly dishonest. The only way you get a repair done is to threaten to complain.
3 weeks ago
Jennie Florez
Would like to say a huge thank you to Jack, Lizzie and the rest of the BV team! They have made this move so smooth and were quick to respond to our every question. Highly recommend these guys, a great service.
10 months ago
ALISHA LOSEY
Having been a Letting Agent for an infamous London agency in a previous life, it is always pleasure (and relief) to find an agency that delivers its service in a professional, friendly and extremely capable manner. From the initial qualification through to the viewing with Megan, working with Helen on the negotiation and then lovely Lizzie on the admin, you couldn’t ask for a more perfect team of real estate superstars.
3 weeks ago
Andres Hurtado
Can’t thank Ollie enough for his help in securing our student house. Super responsive and helpful throughout the whole experience, and we’re all really looking forward to moving in this August! Thank you, Ollie!
1 week ago
floyd lynch
Excellent communication from the whole team (especially Ollie). They were dedicated and consequently found me the perfect flat rapidly. ????????????
2 weeks ago
Angela Williams
Used BV to sell my two bed flat in Hove. Very easy and smooth process the whole way through. Excellent communication and was able to achieve in incredibly quick sale of my property which had been on with another agent for some months. Would highly recommend and would like to particularly give credit to Jimmy and Phil who were of great help.
3 months ago
Tana Bennett
Ollie Taylor- was really helpful when viewing and securing our house! He made the process a lot easier for us in explaining how we could secure the house that we really wanted. He was really quick at getting back to us via email and was generally really friendly and helpful-Thank you again!
2 months ago
Luis Barrera
Jack Taylor was really helpful! He helped us view and secure our house, and provided us with many options to choose from within our budget.
He was quick to respond, reliable and a genuinely nice guy. He answered all of our questions and it made the process really easy. Thank you!
2 months ago
Mark N
Huge thank you to Jack Taylor for making my move to Brighton so easy. He was professional and helpful, not to mention brilliant at his job. Moving in times like this is very stressful but he's made the experience a breeze.
2 weeks ago
Katrina Newton
We have just secured a property in Brighton, having decided to move from London. Excellent service from Ollie Taylor so far, both in the run up to our viewing and then afterwards when he and David Hatcher couldn't have been more helpful about the administrative processes. Still a fair way to go but our experience of these two representatives of Brand Vaughan have given us much-needed confidence when making a move of this nature! Thank you for everything so far!
11 months ago
Daqwander Pavloff
We have had a great experience with Brand Vaughn, and more specifically with Ollie Taylor! Always on time, very polite, great sense of humour and super honest about properties which made us very comfortable and satisfied. He found us the perfect property and it has been very easy to organise! Would recommend to anyone looking for properties!
1 month ago
Bing Jia
During my house search period,i am working with Brand Vaughan which is the best professional agent of brighton&hove area, especially i want to special thank for Mr. Jack Taylor for his help and passion, he answered all my questions very professionally and helpful...also Ms.Kimberley Golds,another thanks for her as well...Absolutely best agent,best staff...
11 months ago
Khoudia Diop
Great viewings with David! Very knowledgeable and had all the information to hand!
10 months ago
Julie Krasner
Ollie was so helpful to me and my friends the whole way through our housing search and really went above and beyond to make sure we were happy with our choice. He found us the perfect home and was really friendly. Thank you so much!
6 months ago
Hank Despain
Went on a few house viewings with lad named David today and couldn’t have asked for a better person to do so. Very helpful in terms of advise and was clearly knowledgable about each house; His professionalism made it easier to make a decision.
11 months ago
Tim Spencer
We were renting and looked after the property immaculately and paid rent on time.
They charged ridiculous fees at the start of the rental (which are now banned under law) - the highest we have ever seen.
Trying to get anything done (fixing things, getting deposit returned) took repeated and eventually agressive emails before they would respond. Poor professionalism and courtesy.
10 months ago
jiahao
Extremely happy with the guidance received from Ollie, thanks to him we were able to find the perfect house for myself and my housemates. He put in a lot of effort to make sure we got what we wanted. If I do ever look for a house again in Brighton, definitely making sure to ask for him again.
6 months ago
Robert Eldredge
Just secured my first student house and it was super easy, really nice staff and very helpful! would 10/10 recommend Jack Taylor
1 week ago
Sharon Milton
Brilliant customer service from Jack Taylor, who helped find and secure the perfect student house in only a couple of days.
1 month ago
Matt Williams
Me and my room mates are still in the process of trying to rent a property but have been supported through the journey to an incredible degree by the staff at Brand Vaughan, especially Ollie as we have been emailing back and forth any time we have had questions, we have received quick and very helpful responses from him. Amazing amazing customer care. I couldn’t recommend any other estate agent more. This process was very daunting at the beginning but they have made it so easy for us and that’s coming from the lead Tennant. When we had our house viewings we had about 5/6 in one day and as None of us can drive, the estate agent drove us to all of the viewings which we are really grateful for, I never got his name but thank you so much to everyone who has been involved with us. It has been much appreciated how easy this process feels because of the support we have received.
2 months ago
Dave Kelly
Great experience with these guys, had a great couple of viewings with Jack, who was incredibly helpful and professional and helped me find the perfect place!
3 weeks ago
Michael Kostboth
Ollie was very helpful when we were picking our student property for next year. He was very honest and trusting and helped guide us to get the house we wanted easily! Thank you.
3 months ago
Victor Hetman
I’ve been so impressed with the service from everyone at Brand Vaughan, customer service and attention to detail is second to none, I’m so pleased they are my letting agents. They have been responsive, flexible and quick and easy. The mix of automation and customer service in their service is perfect..it’s been so easy. Everyone I have dealt with have been brilliant.
1 month ago
