Brand Vaughan
Real estate agency Brand Vaughan, 117-118 Western Rd, Hove BN3 1DB, United Kingdom:
220 reviews
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Address: 117-118 Western Rd, Hove BN3 1DB, United Kingdom
Website: brandvaughan.co.uk
Phone number: +44 1273 221100
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Latitude: 50.8255312Longitude: -0.1568913
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reviews
Annette Bannerman
As a tenant I find moving stressful but everything went as smoothly as it could. Administration had some expected difficulties but the staff at brand Vaughan were friendly and helpful. I felt comfortable to call and email in with questions and communication was always quick and transparent. We are very grateful as a lot got sorted in a very short time frame. Thank you Laura, James, Lauren & team.
3 weeks ago
Sandra Vejar
Thank you so much to the team at Brand Vaughan for all your help and hard work - and especially to Karen Franks and Jordan Hamilton!
Karen was so helpful, knowledgeable and a real pleasure to deal with throughout the transaction - thank you so much!!!
Jordan also was personable yet professional and efficient.
I wouldn't hesitate recommending Brand Vaughan and especially Karen and Jordan.
Thanks again!
8 months ago
Jessica Verastegui
We are in the early stage of using this service as our tenancy is due to start in Sept 2019 and so far Paige Francoul has been very considerate and responded promptly to any of our inquiries.
As we are University students, the small fee of £78 appeals to us as other Agencies are notorious for ripping students off. We hope that this excellent service will extend throughout our entire tenancy duration.
3 weeks ago
ItsStephyy Babyy
We used Brand Vaughan as our agents when we were letting our flat, and when we eventually sold it. They got excellent tenants for us, who looked after the flat very well. Selling the flat turned out to be quite complicated, but Karen Franks was an enormous asset when it came to getting the two solicitors, and the buyer, to co-ordinate their various activities. She was invaluable.
6 months ago
Alessandra Fleisher
Dear Brand Vaughan,
Helen Pope's assistance was 5 star all round in helping us set up the rental for our Osborne Villas apartment with a great couple of kids who wish to stay on after the contract ends. Helen has been helpful and friendly throughout the arrangements in all respects.
Kind regards,
Steve P.
6 months ago
Minnu Taylor
I have rented from Brand Vaughan for the past 3 years and have always receive a good service from the agents and property managers. They rent good quality homes, unlike some letting agencies in the city!
Recently, I found an amazing flat which was being advertised by BV and I really wanted it to become my new home. I registered my interest after a Saturday morning viewing but didn’t expect a response until the following week.
Just a few hours later, I was contacted by Ollie, one of the lettings negotiators; he was very polite and professional and advised me that I had been chosen as the preferred applicant - I was ecstatic!!
Ollie worked with me and the landlord, to reach a mutually agreeable contract and I am now looking forward to moving into my new home, in the next few weeks!!
Ollie was able to answer all my questions and put forward any questions/requests to the landlord and he has been very quick to respond, whenever I have contacted him with queries.
If you want a quality home, from an agency who consistently provides a friendly, professional and customer-focused service...contact Brand Vaughan in Hove and ask for Ollie!!
A.
3 months ago
Jitendra Thapa
Brand Vaughan do not give deposits back no matter how clean the property is left. As students, we feel we were treated very differently than any other regular tenant, especially for the high prices we had agreed to pay. Strongly do not recommend.
4 months ago
julio salgado
Jack Taylor was very helpful and worked really hard to help us find a house yesterday. We were really impressed with Brand Vaughan as a whole!
2 months ago
Bas Burmanje
This is my second time renting with Brand Vaughan, and they have once again done an excellent job. Compared to other agencies in Brighton & Hove, Brand Vaughan can boast with competitive and transparent agency fees as well as excellent properties. Moreover, their staff is very helpful, understanding and responsive. In particular, I would like to complement Paige's customer service qualities, who passed on every single extra detail that we wanted our new potential landlord to know before proceeding with the referencing process.
6 months ago
Cheryl Wall
Our estate agent Support Manager Karen Franks supported us throughout. She and the rest of the team kept the ship sailing through some choppy waters. We were confident that she had our back at every turn. We now have a new home and a baby's room waiting to be painted.
4 months ago
angelia brown
After trying to sell my property twice previously, Brand Vaughan pulled it out of the bag. I had a high number of viewings, got a good price but in particular the Customer Service Team (I dealt with Karen Franks) really went 'above and beyond' the call of duty in terms of expediting the completion (communicating and chasing solicitors, buyers etc). They were all very professional and not 'estate-agent-ish'. I would highly recommend Brand Vaughan to anyone.
4 months ago
Dean Murray
If you are looking at renting a property through these cowboys then stay clear. Absolutely useless! Their customer care is non-existent and have messed us about since we moved in. If you are a landlord thinking of using them to manage your property, then stay well clear! We are thoroughly unhappy and are taking legal advise.
3 months ago
Maya Ethridge
Absolutely five star service, Lizzy, Ollie and Helen took care of me from start to finish. Helped me find a place that was up to scratch, which was a bit of a thing since I have a thing about wanting wooden floors. They took care of things with the landlord. In short, I couldn't be happier with them.
2 months ago
kaviya shakthi
I have found a new home with the help of Helen and Lerryn who have been absolutely helpful and kind. Moving is a stressful process in itself but finding a company that actually listened to me and considered me as a person , not a bothersome tenant as some local agents had done, was very important and appreciated.
4 months ago
Christy Curtis
This is now the third time that Brand Vaughan have helped me find new tenants for my flat. Helen and her Letting Team are brilliant - really helpful and very professional. This time I dealt with Lerryn who went above and beyond to make the whole process as stress-free as possible even offering to take photos of the flat so I could see if it needed redecorating. She has been an absolute pleasure to deal with and I highly recommend her.
8 months ago
Nancy Niebling
Amazing service from Helen Pope!!!
Cannot thank Helen enough! She provided me with the best service. Her attention to detail was fantastic and she really had the tenants best interest at heart which is more than I can say about any other company I have ever used. She has kept me up to date with every part of my tenancy and had never let me down. In simple terms I could not recommend her any more. Service the way it should be!!!
9 months ago
Daryl Falkenhein
Ollie Taylor has been outstanding when it has come to assisting us, if the service he has provided is even half of a reflection of how Brand Vaughan conduct their business then I would definitely recommend.
2 months ago
Ailean Dunsmuir
Honestly the worst letting agent experience ever (I used the Branch on Western Road). We lived in a property for 3 years. Towards the end I asked if we could go onto a rolling contract as we were buying a place. Claire’s emails were abrupt at best. It took a month to get a reply (despite calling and emailing). By this point our contract had run out so I assumed we were on a periodic contract but didn’t have confirmation. I rang the office to confirm, only to then receive a ‘telling off’ email from Claire for discussing with the property management team. I wish I could post screenshots. My mouth was hanging open it was so rude.
Then when we moved out of the property, we were charged £200 for cleaning a washing machine tray and ‘slight’ carbon marks from the 20 year old oven shelves. I was suspicious and rang the number on the cleaning company invoice - it was a mobile number. A guy answered and when I asked if he was a cleaning company he said no! Then back tracked and said yes. I wouldn’t be surprised if this was a ploy to get money out of tenants now that it’s illegal to charge renewal fees.
I have rented for 10+ years all over the UK and can honestly say the staff at Brand Vaughan are the rudest. The flat was spotless when we left and I can’t imagine it took more than 15 minutes to clean the washing machine tray. I scrubbed those oven shelves to high heaven with industrial cleaner so assume they look exactly the same as when we left.
Oh and when they held viewings they have 20+ people in the 1 bed flat at a time. Which they didn’t tell us - my neighbour did! They also left the balcony doors unlocked after a viewing, and there’s no way that they could have kept an eye on all of those people in the flat. Just grateful nothing went missing.
All the good reviews here are people moving in. Looks like I’m not the only one stuck with a £200 cleaning fee when moving out, I would implore you to avoid avoid avoid.
6 months ago
Selena Castillo
We worked with Ollie to secure a tenancy whilst abroad. I couldn't recommend him enough for his diligence and readiness to 'think outside the box' when it comes to handling international business. BV is a great estate agent to work with, but more so having agents like Ollie ensure all aspects are covered and going above and beyond with consistent communication was the key to finding the right home for us. Ollie clearly sets the bar high for other estate agents - a true customer-centic experience that takes into consideration the needs of the tenant as well as the landlord. Highly recommended!
2 months ago
Linda Lilhippie
I am rating the lettings department (not fond of the sales too much) . I have moved many times in the last 6 years and have to say that Brand Vaughan has been the most professional, responsive agency I have dealt with. We've been renting with them for almost 2 years and i think the issues raised have always been addressed and taken seriously in a small turnaround time. Special thanks goes to Charlie and Harriet. The property management is better than any other in Brighton for me so far. The letting agents have been a bit pushy at the start but we don't deal with them anymore so that's fine.
3 weeks ago
HayDog James
Honestly the best moving experience and customer service I've ever received from a letting agency, thank you so much! Lizzie and Ollie in Hove especially made the whole process go so smoothly, I'd definitely recommend!
2 months ago
Jennifer Robison
Had a great experience with Lerryn, I’ve been really taking my time to find the right place and viewed quite a few flats which might be a bit tedious for another letting agent, but she has been really patient and helpful the whole time and finally we found what I was looking for. From there I made the application and she has managed to get the whole thing sorted quickly and easily, I put down a deposit this afternoon and am looking forward to moving in!
Steve
4 months ago
Sylderon
I can report that the whole experience of selling a property
through Brand Vaughan, was a pleasure.
I had the feeling that we were in competent hands from the start,
and I would particularly like to acknowledge Karen Franks for her help and guidance once we had accepted an offer.
Thank you very much to the whole team!
3 weeks ago
Cindy Zhu
I rent my student property with Helen Pope as my main contact. She has always been very helpful and knowledgeable making the whole letting process painless. I can fully recommend Helen and the Student lettings team at Brand Vaughan.
However I should point out that they are expensive!
3 months ago
Mark McDonald
10/10, would reccomend going through Ollie! :)
1 month ago
Shreya
Brand Vaughan have been excellent throughout my tenancy, they have very good customer service and are always quick in responding to emails or phone calls. During house viewings there was a guy name Ollie showing around the groups. Ollie was always smiling and was very lovely.
5 months ago
Jr Garcia
Really happy with the level of service I received at Brand Vaughan. I met Oli at the viewing and he has been so efficient in answering any queries and keeping in touch - all with such a positive and happy disposition which makes all the difference! Jess has been absolutely fab in following up and processing the tenancy quickly and making everything so easy. Really pleased with my dealings with Jess, Oli & the team at BV and would definitely rent off them again. Thanks!
2 months ago
John Staples
Thank you so much Lerryn for all the help setting me up with my new home! Given the task you have made the whole thing very smooth and with no issues at all! It goes very much appreciated!x
4 months ago
Daisy Escobedo
Thanks to all the team and Andrew in particular for finding me new tenants so quickly. The agent I had normally used drew a blank, and so I approached Brand Vaughan for some help. They acted quickly and within just two days, tenants were found, who moved in last weekend. Fantastic service, professional throughout and now my preferred agent. Great work.
5 months ago
Amaris Jackson
If you want to Let your property, this is the agency to use!
I’ve found Helen in the Lettings department to be extremely competent and very professional. She recently provided me with assistance during the acquisition of an HMO and then delivered on her promise to find good tenants to move in quickly. I can comfortably recommend Brand Vaughan on her performance alone.
5 months ago
Jennifer Schnedler
Brilliant service from Helen the branch manager and Simon in sales. Extremely helpful and willing to go the extra mile. Thank you.
2 months ago
Snow Wolf
Helen has gone above and beyond the service level I have ever experienced from a lettings company. I live overseas and to have someone who you can trust with your property just around the corner has been a godsend. She's Incredibly nice and super efficient. Couldn't have wished for more. Amazing.
3 weeks ago
Haymer Cardona
Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when exiting the property we found how unprofessional they are.
- We found that they got a cleaner to clean the property without our consultation and billed it to us - the invoice was double that of other cleaners to cover the same items.
- They waited until after new tenants had arrived before sending the invoice - so that we couldn't contest anything.
- Could not provide a detailed distinction between domestically clean and professionally clean.
- Provided a cleaning company that could not be found to be registered with companies house.
- Stated a large cost for a cleaning item in the invoice that was listed in the inventory as 'clean'
- Stated that the landlord having to pay for any cleaning after a tenancy would be 'unfair'
- Stated that upon starting tenancy the property was professionally clean, which is was not, but could not provide any evidence that it was.
- When finally negotiating a more fair value after days of correspondence, stated that the reduction is the cleaning company doing the agent a personal favour - this confirmed that the service was suspect.
All in all, the practices of the agents with this team may vary, and you may have a smooth tenancy for the most part, but when it comes down to money, they will ruthlessly try and squeeze every penny out of you.
You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.
4 months ago
Israel V
I have just bought through Brand Vaughan and Karen in the after sales service ream has made a tremendous difference to the experience. She took responsibility for keeping us all on track, from the minute the offer was agreed. She worked hard for all concerned to keep us focused, calm, and moving together towards the best outcome. Brilliant service.
5 months ago
Nicole Brooks
Informative and successful houseviewing with Ollie ! Very helpful and super quick !
4 months ago
Platoha
We had a viewing arranged and arrived on time. Since there was nobody waiting outside, we called the office, where they told us that the agent is inside. After waiting 20 minutes outside we called the office again, and they informed us that the agent has already left without either showing us the place or letting us know that she/he was leaving ...poor service and communication towards clients, would not recommend.
2 months ago
Emiliano Velasco
Very helpful and patient staff, especially Ollie who showed us the property twice. Would recommend
3 months ago
Thomas Nay
Lerryn has been great in sorting out my new tenancy. She was well informed on the viewing, and has been quick and helpful when I’ve had questions. Great service!
3 months ago
Sue Harness
Outstanding experience with Brand Vaughn's Western Road office. Everyone there is welcoming and exceptionally helpful, especially Mr Jimmy Atkins. He was professional and provided answers to all of my questions without hesitation. He certainly seems to know what he's talking about.
6 months ago
Monette Ortego
I have been so impressed by James at Brand Vaughan. James answered all my questions promptly and if I had an issue in the flat, it is just a matter of an email and I get response and solutions very quickly. The service received was consistently friendly, responsive, helpful, and professional. I thoroughly recommend them.
9 months ago
Robert Dworak
Jimmy and Elena. What a team! They sold my flat last year and I never left a review. I wanted to do this so they got the recognition they deserve. Such a good set of people at the Hove branch. They really helped me out and pushed the process along. Elena is such a lovely person with great acumen. Jimmy has heart of gold (and the most soothing voice). Make sure you sell though these guys ????
5 months ago
Andrew Dugan
So happy to of found Brand Vaughan and the lettings manager James. I have been looking for affordable mature student accomodation and he has stopped at nothing to make sure that the property was within my budget and central enough for me to continue my studies. So grateful James, your one in a million
4 months ago
Bridget Hernandez
For a stress free sale, Brand Vaughan are the estate agents to go to.
From my initial meeting with Jimmy Atkins their approach is professional and focussed on both clients needs. Karen Franks made sure the sale was completed in smooth style. I highly recommend Brand Vaughan, they are not your run of the mill estate agents.
3 months ago
Ken Lambert
Brand Vaughn were professional during my 18 month tenancy, there were issues with the accomodation and Charley did every thing she could to help and was very supportive.
I would recommend anyone moving into a new build makes sure they are clear on who are serving their utilities and that the building has been registered with BT, water company electric and gas as these were major problems for me, nothing to do with Brand Vaughn per say but it did cause problems during my tenancy.
Also be clear about what will be expected of your rent payments, I had to pay a year of '6 months in advance' which felt a bit OTT considering I had payed a deposit and had already proved I could pay the rent.
2 months ago
David Boivin
We had been looking for a long time through other agents, for the right house in Brighton . The experience was not encouraging.
It was all different with Brand Vaughan.
They listened and understood what we wanted and they were always happy to help by giving us the information we needed getting back to us quickly when we asked questions.
They had an impressive selection of properties and it was clear that they know the area extremely well, consistently giving us good ,sensible advice.
They managed the whole buying process efficiently which inspired confidence and made it easier for us.
They also happen to be really nice people to deal with.
2 months ago
Holly Madden
Me and my boyfriend have had a wonderful experience finding a place to rent through Brand Vaughen. Ollie Taylor was especially helpful and answered any questions we had during the letting process. Hope to use this letting agency in the years to come.
8 months ago
Nikolai Kolev
Found the whole process to be faultless from start to finish, viewed with Paige who was professional, knowledgeable and friendly. Would definitely recommend Brand Vaughan and am looking forward to the remainder of my tenancy with them! Thanks to all involved!
4 months ago
Paul Matharu
Ollie was a wonderful agent to us his bubbly and chirpy personality really enhanced the viewing experience ! He's a great member of the team and helped me find my second year uni home which I am incredibly happy with.
3 weeks ago
Brian S
I would like to take some time to thank the lettings manager that could not of helped me enough. James Gunn, I was really struggling finding the help and property I needed until I came to Brand Vaughan and met the wonderful lettings manager James. Was a pleasure always welcome to come for a cup of tea. Thank you Brand Vaughan for providing such a gentle man.
5 months ago
lucinda letson
I used Brand Vaughan on a house purchase. Unfortunately I had to pull out due to a floorplan issue that I was frustratingly unable to resolve. However this issue had nothing to do with the agency, it was simply my personal requirement. I received very good service from the people I dealt with, namely Jimmy the Manager & Sam the senior negotiator.
3 weeks ago
