Brand Vaughan
Real estate agency Brand Vaughan, 117-118 Western Rd, Hove BN3 1DB, United Kingdom:
220 reviews
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Address: 117-118 Western Rd, Hove BN3 1DB, United Kingdom
Website: brandvaughan.co.uk
Phone number: +44 1273 221100
GPS coordinates
Latitude: 50.8255312Longitude: -0.1568913
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reviews
Jerry Bryson
Review as a landlord:
Brand Vaughan and Paige especially did a great job finding a tenant for our property. She showed great professionalism and patience.
Thank you.
3 months ago
sophie turjin
Hi I'm writing this for Jane Walsh & myself just to say we had great friendly, informative help from Jessica at Brand Vaughan-Thank you !
2 months ago
Jackie Swift
Excellent service from the team in Hove. Ollie was our agent and he is a very pleasant guy, very competent and trustworthy. Was a pleasure doing business with such professionals after being disappointed by previous agents
4 months ago
Sheldon Snodgrass
From the moment I had contact with the lettings manager from Brand Vaughan in Hove, I have had nothing but excellence service from him. James has managed to give me the valuation and within about a week my flat was taken. James managed my whole experience within the letting team as one I will never forget, I will not go with another letting company. From the moment I walked in to the office I knew I had made the right choice.
Thank you so much James, from a very worrying landlord to a very happy satisfied landlady.
4 months ago
Suzanne Edington
Ollie was always really friendly and helpful, responding quickly and effectively to problems and queries. We were really happy with his service and would happily recommend Brand Vaughan.
2 months ago
Austin Elmgreen
One of the most pleasant experiences we have ever had finding a property! Our agent Lerryn was excellent and we cant thank her enough for helping us find our perfect flat. We would strongly recommend Brand Vaugn to anyone :)
3 months ago
kelly klinge
Ollie Taylor is really friendly and gives such a great service!
Easy to communicate with and fast to answer!
2 months ago
Cam Vacek
I was told by an agent to apply for rental properties without my husband’s name because he is foreign and I would stand a better chance of being accepted by a landlord. Disgusting.
3 months ago
Givago Oliveira
We were lucky to have our viewing conducted by Ollie Taylor who was very punctual, helpful and informative! Thanks to him we were able to secure the house we were after - the first and only viewing we had organised.
5 months ago
Rodney Aviles
I’ve never before encountered such awful customer service. For students moving into rented accommodation for the first time the service offered is atrocious. No active management of the contract setup, poor, misleading and erroneous communication, and no acceptance of responsibilities. Avoid this agency.
2 months ago
Amar Ali
So far a great customer service from Ollie and his colleagues, everyone is really helpful and while renting can be a stressful experience, I haven't had any issues yet. Would definitely recommend :)
3 months ago
David Valls
Excellent service from Ollie!accommodating and would highly recommend him to others!
4 months ago
John Challenger
Helen has been so reassuring thoughout the rental of our property. As first time landlords we had lots of questions which were answered quickly and clearly. We wouldn’t use anyone else!
9 months ago
Barbara Porter
Brand Vaughan are very good at what they do. They deal with a number of rental properties on our behalf and the level of service we receive is excellent. In particular, Kirsty Barton and Stephanie Wards are both very friendly and easy to deal with day-to-day and their attention to detail and overall service is exemplary.
3 weeks ago
David Everson
Really rude and unhelpful staff. Very unprofessional.
2 months ago
Michael Hueter
I had an appointment for viewing with Jess and I’m very happy for that. She was very professional. Thanks a lot Jess!!
3 months ago
Adam Pusey
As with all letting agencies that deal with students you will find a lot of unreasonable 'damages' at the check out of the property, so it's important to take photos of everything in the property so you can avoid the charges. Other than usual deposit issues Brand Vaughan are a great letting agency and will deal with all the issues you have with your property and contact the landlord when needed. Their staff is very reasonable and understanding and are even open to negotiations about reducing the amount they find should be taken away from the deposit. However, I feel as though an agency should not be trying to charge students to the maximum and see if they kick up a fuss.
5 months ago
Sarah Dolinar
Lerryn has been incredibly helpful and absolutely lovely from the start. I have been looking to rent for me and my daughter and Lerryn has gone out of her way to sort things out for us. Thank you! Best renting experience yet in Brighton and Hove!
3 weeks ago
Kyle McKinney
If you're looking to rent via Brandt Vaughan, look at the all the one star reviews below, they are all from ex tenants. The higher reviews are all from landlords or house sellers so not relevant to you. The common complaint is that this agency retains deposit for no, or false reasons.
My Student daughter rented via Brandt Vaughan last year. The house was a dirty mess when she moved in, she and her fellow tenants had to fully clean it, even though Brandt Vaughan claimed that it had been professionally cleaned.
At the end of the rental my daughter again fully cleaned the property. Brandt Vaughan subsequently claimed hundreds of pound for cleaning, and initially presented a false bill (for another property) and maintained that they did hire professional cleaners.
The staff at Brandt Vaughan initially refused to speak to us about the situation and tried to withdraw the money from the deposit. This in now in arbitration.
3 months ago
Romeo Ortiz
Ollie was friendly and professional both during our viewing and afterwards whenever we popped into branch. The only constructive feedback I have is it would be good if all the letting agents were better informed about properties during the viewings e.g. council tax banding, whether it is GCH/Electric and whether or not the owner would be happy to rent properties furnished and unfurnished. The online application process was also really difficult to use and our application wasn't received which wasted my time and resulted in errors when we had to do this over the telephone with another member of staff. However, otherwise I have found Brand Vaughan to be one of the better agents in Brighton and would definitely use them again.
2 months ago
Jacob s
Although we are late for the viewing, Ollie still help us to arrange another one, so far the service is brilliant
2 months ago
Dotty Pitchell
Helen and I have worked together for nearly 2 years now - I maintain some of the properties for her landlords. Helen is well organised, efficient and an excellent communicator. Everything you would look for in a letting agent and more.
Thanks Helen for making working with you straight forward.
6 months ago
ANDY GALEATI
We have not moved in yet but our experience with Ollie and Lizzie and the team at Brand Vaughan thus far has been good. They are really friendly and feel less anonymous ie corporate.
6 months ago
This Guy
viewed a property twice with Paige Francoul. Paige was at ease, patient and friendly. she followed up on some questions i had within a day. great service.
3 months ago
Richard Neville
Once again Helen you and BV have come up trumps with a suitable Tenant for us. We are impressed with the professional service that you provide which has led us to placing further business with you. Many thanks
3 weeks ago
Umesh Raju
Prompt viewing and I'll have my new flat by 26th February. I'm very happy. Excellent service. Thank you
3 months ago
Scott Agge
I have tried a few letting agencies in Hove and never have I met a lettings manager who is more professional, caring and very supportive than James, he has managed to help with all my requirements and I even had a follow up call when I moved in to make sure I was happy.
Thank you James and the letting team in Brand Vaughan. Hove
4 months ago
Karen Warner
My partner and I have just exchanged on our first flat. I highly recommend Brand Vaughan and Karen Franks’s in particular who has been absolutely excellent. She has always kept us informed and helped to find out any problem no matter how ‘stupid’ we felt it was. Really great service, would highly recommend to anyone!
7 months ago
Hanna Jane
Really great service from Bran Vaughan. Always professional when ever I’ve spoken with them and went above and beyond to help sort out my problem. Would recommend this company if ever moving to the area, I dealt with James in the office.
5 months ago
Keyla Mercado
Brand Vaughan were very professional throughout the process for the sale of our flat. A big thanks to Karen Franks who made the exchange/completion process smooth. Will definitely use their services again. Amit & Michal
4 months ago
Ella Karcher
Great service from Kimberley Golds - thank you!
6 months ago
adam lazur
Many thanks to James who guided us smoothly through the renting process. Very professional and courteous. What an asset to him team. Thank you James
3 weeks ago
Jose Antonio
BV were impressive and efficient from start to finish and I would recommend them without hesitation. I was particularly impressed with Karen Franks who dealt with my purchase professionally and respectfully.
3 weeks ago
Max Batchelder
Brand Vaughan are a fantastic company with a team of highly experienced lettings staff. Kirsty has been looking after our rental properties for a number of years, and her sunny personality, wide knowledge of the industry, and efficiency are outstanding. Would thoroughly recommend Brand Vaughan, and thank you Kirsty!
8 months ago
Axel Latour
An incredibly professional team that are by your side from start to finish. The modern, forward thinking approach of this firm made them a joy to deal with and we would highly recommend their services. Thank you!
5 months ago
Larisha Patthini
Had a lovely experience with this agency, and experienced minimum stress! Lerryn Begley who showed us around was very helpful and friendly and ultimately helped us secure the purchase! Very happy ????
3 months ago
Brittanie Campbell
Awful estate agent, exactly the same experience as below reviews saying about how they don't return deposits in full, citing false reasons for keeping money. We had extremely negative experiences dealing with them during our 2-yr tenancy. They always condescended to us, assuming we had no idea about any of the issues in question, e.g. a damp problem in our flat. They threatened not to renew our tenancy, implying that we were the ones who caused the damp - made us wish we'd never reported it to them and just let the flat rot instead! They would occasionally send us snarky emails accusing us of not keeping the place tidy. E.g. they had the nerve to imply that we were not keeping the garden as it should be, even though the garden was massively overgrown on our move-in date. Yet I know for a fact that they had charged the previous tenants a gardening fee when they moved out. Guess what: they charged us the exact same gardening fee when we moved out despite our having spent hours doing the garden. We also had the carpet professionally cleaned (it was filthy when we moved in, I could hardly breathe with all the hair and dust in it). But of course we were charged for carpet cleaning despite leaving it in an infinitely better state upon our departure. We didn't want anything more to do with these crooks in the end, especially given that they always claim they are in the right, using a sanctimonious tone (makes me feel ill thinking about how they talked down to us!) So we just sighed and accepted the £450 they took off our deposit: the stress of going into arbitration with these people did not bear thinking about, we needed to cut ties for our own mental health! Never had such an awful experience of an estate agent after renting 10+ properties over the years. Stay away from Brand Vaughan Western Road!!
3 weeks ago
Terri Coffman
Very good to me and my housemates all year until it came to checkout time, they were very late getting back to us in regards to how much we were being charged after we had laeft. Furthermore, they charged us for things that were not on the inventory (Carpet cleaning) that eventually made up around half of the charges that we were being left with. Overall, they have left us with a bitter taste in our mouths after being good to us all year. Sad.
6 months ago
Arman Khan
5/5 for ollie great guy really helped us through the whole process and would recommend
3 weeks ago
Arrow
A good experience all round. I was kept well informed of progress of my purchase of a new build flat by Brand Vaughan. I would like to make a special mention of Karen Franks who dealt with my queries in a professional and timely manner.
6 months ago
Daphne Latham
Helen Pope and her colleagues at Brand Vaughan lettings have been professional and efficient and in particular I have found her a pleasure to deal with owing to her focus on providing the shortest route to a good outcome for myself as a landlord whilst being respectful of the needs of the tenant which are of course paramount in creating good relations all round and a trouble-free property rental. Her initiative in re-advertising our flat as soon as she was uncomfortable with the lack of contact and provision of deposit by the first taker was refreshing and reassuring. Thanks to you and your team.
3 weeks ago
Robert Bowling
A big thank you to Helen and the rest of the team for making it so easy for me! I really appreciated not only the speed in finding me tenants but also the great friendly service :-). I find this branch a pleasure to work with!
2 months ago
Timothy McCann
Brilliant service from Amber. Was able to help with all my queries quickly and efficiently resulting in a great outcome!! Very helpful!
9 months ago
Michael Brasslett
Really solid, dependable letting agents. I rented a property with them for a couple of years, and they dealt with issues quickly and effectively. They also charge fair prices for their services. Great firm!
7 months ago
Greg Toner
Many Thanks to Jason and his team in assisting us to purchase our property in Brighton in less than 7 weeks from Start to Finish including finding us a very competitive Mortgage. Kept us informed every step of the way and got back to us straight away when we required any information.
6 months ago
Pete Freedman
We are currently dealing with Lerryn Begley whilst going through the process of renting a new property. She has been more than efficient, extremely accommodating and has so far made the process as easy and stress free as you could hope for.
A huge thank you
Alex Turpin
4 months ago
Miler Sanchez
We would thoroughly recommend Brand Vaughan all round. It is clear from the number of new listings in each edition of Brighton's Latest Homes magazine that past performance and reputation make them a popular choice, and from the amount of "Sold" boards.
On our most recent sale, we knew we were pushing the price envelope for the area (Saltdean), but through a combination of the sharp photographs, the inspired wording and the informed staff, we achieved in excess of the asking price (...plus the property itself was pretty spectacular!)
We received instant email confirmation of viewings, and summary email feedback around 24 hours thereafter. Once the sale was agreed, a dedicated department oversaw it to completion. We simply wouldn't consider anyone else.
5 months ago
Marissa Barbosa
Brand Vaughan were excellent from start to finish. We sold and bought through them and they were a pleasure to deal with. Despite various complications outside of their control the team were always available to make sense of it and advise.
The sales team did a superb job of marketing our property. The photography was highly professional and at times we had more viewings than we knew what to do with.
Buying from Brand Vaughan was equally as straightforward. They were fair and honest in their advise and made negotiating a simple process.
I would highly recommend using Brand Vaughan. You get an experienced, knowledgable and personal team of people to help guide you through what can be a very stressful period.
I would particularly like to thank Toby, Mike, Harry and Karen who all went above and beyond.
6 months ago
Anne Davis
Overall great experience! Toby visited my property and gave me an honest and professional valuation. Once on the market I received feedback after every viewing and within 7 days I had multiple offers eventually selling for over the asking price. The way they present their properties sets them apart from other agents!
10 months ago
Dharma Silwal
We have just secured a property with Brand Vaughan. Lerryn has been helpful, friendly and professional throughout and made sure everything went through as quickly as possible.
8 months ago
