Brand Vaughan
Real estate agency Brand Vaughan, 117-118 Western Rd, Hove BN3 1DB, United Kingdom:
220 reviews
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Address: 117-118 Western Rd, Hove BN3 1DB, United Kingdom
Website: brandvaughan.co.uk
Phone number: +44 1273 221100
GPS coordinates
Latitude: 50.8255312Longitude: -0.1568913
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reviews
Dennis Karl
Ollie Taylor
Is my winner over all. Being new in the country is a challenge while you are trying settle in. However, you could be lucky as I am once you get handled by professionals. Ollie has put lots of effort to make my process easy going. I would recommend him and his service to anyone I know. His response so quick to any matter arise, I couldn’t believe after what I heard with stories about the agencies. Brand Vaughan is so lucky to have such team in their company and I was very lucky to meet with some of them including Ollie Taylor, Jessica Kyndt and Helen Pope. Many thanks.
2 months ago
Melissa White
Francesca-Mirisola Jones was absolutely amazing in helping us find our home. She went above and beyond to ensure we were happy and that the process was easy and moved as quickly as we needed it to. She completely
understood how important it was to us and was contactable for every question we had. A true gem to the business. Would recommend anyone needing to rent a property to go and speak to Francesca. Thank you for all of your help! You’re a star!
6 months ago
Lee Gustin
Francesca was exceptional and professional from the start Whilst we were looking for a new home.
The service she offered was refreshing, calls and emails were responded too immediately.
Our queries were also responded too. She also had extensive knowledge.
We met many Letting agents whilst trying to find the ideal property.
However Francesca stood out in every way.
We would highly recommend anyone looking for a new home, to contact Francesca.
2 months ago
Quinn Hovey
Ollie was such a great help in finding the best house for us with the best quality, price and location. It was a very easy process. Would highly recommend.
3 months ago
Anshu Nunemunthala
My boyfriend and I have been renting with BV for the last 6 months and are next year too. Ollie was amazing with showing tenants around our current house and also helping us to find a place for next year. Searching for and renting houses on your own for the first time can be confusing and scary so its lovely to have such a friendly and helpful letting agent, we will be asking for Ollie again in the future :)
3 months ago
Vladimir Dolgopolov
Ollie Taylor - I am more that pleased with the service Ollie provided when showing possible new tenants round a house. His Passion for his work is outstanding. He was so welcoming to the viewers and was very informative when discussing how and when viewings would take place for me and the current tentnants.
2 months ago
charles rollins
I spoke to Ollie Taylor on the phone, who was very friendly and great at helping me to sort out securing a property today. Brilliant communication with fast replies. Thank you!
6 months ago
Cameron
Recently rented a flat through BV and have had a good experience. We were shown around the flat by Ollie who was really friendly, helpful and never made us feel pressured. Would rent through Brand Vaughan again in the future.
3 weeks ago
BARBARA Jean
Without sugar-coating, I have been in Brighton for almost four years, and rented flats with many different agencies, but never have I dealt with an agency with such professionalism, I got my flat in no time and I was briefed on everything I needed to know before receiving my flat, not to mention their friendly staff! I’d highly recommend this agency, and if you are willing to rent from them, i’d also suggest you go there and look for Ollie Taylor, he made the process of renting very easy going:)
2 months ago
Connie Alger
Brand Vaughan have been excellent in helping us move into our new flat. Ollie Taylor in particular has been fantastic - always on time for viewings and gave us all the information and help we needed. I would recommend them to everyone!
3 months ago
Victoria Mata
Super helpful team and really friendly. I spoke to Jack and Ollie and they made sorting out my student accommodation a breeze.
1 month ago
Buffy Minkler
Ollie was really helpful with me and my friends regarding our house search. Fortunately enough we secured a house. He's very easy and wonderful to work with.
3 months ago
Kaitlyn Hicks
I've had a great experience with Brand Vaughan through Ollie Taylor. Upon showing the property and through to the paperwork and administration side the process has been clear and you know that you can trust Ollie's word. Highly recommended. As a bonus, Brand Vaughan show only quality and accurate listings from my experience and this is important in this market for a customer.
6 months ago
Sheryl C
Ollie has been so helpful and fast at responding, amazing service!
1 month ago
Paul Opdyke
I received great communication and assistance from Ollie and Jack when securing a property.
8 months ago
vinita Mishra
I would never use another letting agent. Helen and Jess have consistently rented our flat within days of it going on the market, both times for more rent than we were expecting. They are lovely, professional, extremely hardworking and conscientious - it's a real pleasure to work with such a quality agent.
1 month ago
Tiffany To
So far Jack Taylor has been excellent service, being attentive and responding quick. His effort in finding my student friends and me a house has been very impressive, looking forward to other houses he has to show me.
2 months ago
Sandra Bittmann
After unfortunately not being able to attend the original viewing, Ollie managed to arrange a next day, early morning viewing. Our dealings so far have been very professional and polite and I look forward at future dealings! Would definitely recommend.
8 months ago
Bill Rubeck
Brand Vaughan's letting process is automated and very efficient making it very straight forward. Special thank you to Ollie Taylor who was very helpful, answering all our questions right away. Thank you Ollie!
2 months ago
Charles Tucker
We had a viewing with Jess earlier this week. She was friendly and helpful on the phone prior to the viewing. On the day of the viewing she was there waiting for us at the property (I find it is more common to be kept waiting outside for a while!) Since the viewing, her communication via email and phone has been great (again something I have not found when dealing with other letting agencies!) Thanks for your help and keep up the great work!
2 months ago
QNXXI
Ollie has been very professional and helpful when trying to sort out our new property. Thanks to BV & Ollie!
1 month ago
Dan A
We have used Brand Vaughan before and are really happy with their service. They are always friendly and helpful and they recently let our flat almost as soon as it went on the market. Great work Francesca and Helen!
3 weeks ago
Tyler Charron
Great service, friendly, and easy to communicate with staff! What else do you need from a Letting & Estate agency? Will recommend to friends and family. Great talk and lots of help from Ollie Taylor.
6 months ago
Arlene Hall
I had a fantastic and quickly moving smooth process with securing a property with Brand Vaughn, highly efficient, all the team extremely firendly and eager to go the extra miles and answer any questions. Jack Taylor was excellent in responding to us regularly with questions we had and gave us a thorough and detailed walk around which resulted in us essentially deciding to choose that property over another. 5* service.
Would highly recommend Brand Vaughn.
3 weeks ago
Andrew Grundy
Ollie Taylor was really friendly and helpful, and has also been very quick to respond to any questions we have had about the house we have secured. Thank you very much!
6 months ago
Christian Koch
Horrible service. Spoke to someone who seemed so nice but that is all you get. No one delivers what is promised.
My cousin as well for example is renting with them and whenever she complains about their attitude they tell her to give in her notice...
my advice - stay away from them!!!
6 months ago
Jennifer Williams
Really impressed with these guys so far. Attentive to detail and quick understanding of the brief, which meant that they were able to match our requirements in a short time!
3 weeks ago
Matt Winikates
It has been my first time renting with an agency and I need to say that I am very satisfied with their services. Especially I need to say Thank you so much to Ollie Taylor for his hard work and the help he provides us.
2 months ago
Jeff H
Brand Vaughan go above and beyond normal Estate Agents I have dealt with. As we are not in Brighton and with an extremely troubled set of circumstances, they have supported every step of the way. There have been many, many unpredictable difficulties with our property like getting access and getting it ready for renting. All the staff are always so obliging. In particular, Helen has been a rock of support and still remained calm and reassuring, despite the issues she resolved were not within her job responsibilities. What was extremely helpful was that when things popped up, not only did she report it to us, she also had spoken to trades men and had various options were always open to us! She took full responsibility on all matters diligently. We could not have done it without her! She has demonstrated beyond doubt excellent customer service and has gone the extra mile. A real asset to the company. I also would like to comment about what a lovely bunch of people in one company. Brand Vaughan were initially recommended to us and I can see why. Thanks Brand Vaughan!
4 months ago
Brynn McNab
Estate agents generally don't have the best reputation, especially in the rental market where the focus is on smashing targets, rather than relationship building.
Ollie, however, is one of the few good guys. He's professional whilst being friendly managing the relationships between landlord, new and old tenant with great care.
Ollie's best quality is that he is a natural people person, we actually looked forward to seeing him, not often you can say that about an EA and it's his warmth and authenticity that means he will go far, he's a little gem!
3 months ago
Cammie Clifton
I come from HK and this was the first time I looked for a house to rent in UK. As a new comer, I am not familiar with the viewing and rental procedures. Thanks to Ollie Taylor, I was able to find my dream house at a perfect location! Even though I had to leave UK for several weeks right after I viewed the house, Ollie is really helpful and enthusiastic. He helped follow the whole rental procedures. I remember that he told me not to worry, it was so comforting! It is a luck of mine and my family to meet Ollie and Brand Vaughan. Thanks so much for your work!
4 months ago
elizabeth latham
A good Agency with a big and different choice of flats, rooms and houses. the staff is very welcoming and professional. I had Ollie Taylor and he was just amazing, always calling and emailing to keep me updated. I definitely recommend !
8 months ago
Dionne Cochrane
I would not recommend this agency. I have been a tenant in a flat managed by Brand Vaughan for about two years. The property was nice but very badly insulated and the heating wasn't working at all in the bedroom. I sent several emails to mention the heating/insulation issues but they simply ignored them all... Moreover, the flat wasn't clean when we moved in, but we still spent a whole weekend cleaning as much as we could before moving out two years later. They still charged us a £40 cleaning fee... finally, we got our deposit back almost 6 weeks after check out... unacceptable.
3 months ago
Matt Saputo
Hi all please don't believe some of these glowing reviews,they are the friends of Brand vaughan just hiking up the google review score and all written by the same person with the same writing style.
Not a reputable company they use UkTenantData as a referencing agency who are highly suspect and you have no idea if your details will remain secure please read on.
I just had a particularly negative experience with this company as a guarantor to a tenant. Not only did they request an excessive amount of personal information (including contacting my employer) without giving clear information about how this data will be used/stored/discarded, they have also been very aggressive in their follow up communications, contacting me both by email and text message (minutes later, before I had a chance to reply) to request further info. The text message requested a call back, which I did as I was not aware it was relating to the same subject as the email. The person I spoke to was rushing me and not receptive to feedback.
4 months ago
Suzanne Ashford
Brighton student letting agent. Always take out joint and several indemnity insurance when signing for a student in a multiple occupation house. You have been warned! Never, ever, ever assume all will be rosey.
8 months ago
Devorah H
We can't recommend Brand Vaughan, in particular Jessica, enough. We have had such a positive experience from the start and have been so impressed by the level of professionalism we have received. It has genuinely been a pleasure and we are so grateful, thank you so much.
4 months ago
Lela Wade
We haven't completely moved in yet as some works still being completed, however our experience of Brand Vaughan so far has been fabulous. Good levels of communication which can be rare(!) And Lizzie and Ollie who handled most of our letting was extremely helpful. Would recommend ????
3 months ago
Angela CV
Ollie Taylor - Was fantastic showing myself and I around a property, would recommend!
4 months ago
rick childs
Jack Taylor was a fantastic agent who showed us round a great student property which we decided to take!
2 months ago
Ivar Bruijns
this was the first time i have ever needed to go for a house viewing, honestly speaking, i was a bit worried at first, you hear so many stories of very leechy property sites but let me just say, my experience with this brand was nothing but excellent.
not only is their website fantastic for getting a sense of where you want to live but the young man Ollie taylor within a few days secured me a wonderful location for me and my house mates and the wonderful jack made the process speedy and friendly, if you are a student, with concerns for your housing, i cannot recommend brand vaughan enough. cheers to all the guys working there, keep up the great job and hope to work again with you in the future.
2 months ago
Mark Dempsey
Brand Vaughan are amazing. They deal with everything professionally and quickly. Always someone avaiable to talk to and all so lovely. After having issues with our previous estate agents, they helped us move forward despite previous problems.
Ollie and Jess have been amazing with helping us with our move in. Since moving in, our maintenance requests have been dealt with so quickly and they haven't complained once, even though we have been constantly calling. They have been flexible and accomadating as well as adhering to all the legal requirements. Couldn't recommend more!
2 months ago
Tonia Covington
I recently dealt with Paul Dryden about a property I wanted to rent. He was really helpful and positive and made the whole experience with Brand Vaughn great. I would definitely recommend Paul if you're looking to rent. I know estate agents get a bad rep but Paul's attention to detail and willingness to meet our needs was second to none. Top work.
5 months ago
Eva Serafica
The epmloyees are irresponsible an unreliable in this agency. I booked a flat viewing two days before the meeting and came from Southampton on time.Despite I called twice the agency no one came.I waited for one of agent for 30 min then I was told that the meeting is canceled and offered another one in 10 days. Besides that the agency is located about 7 min walk to that apartment. I hardly recommend this agency to tenants.
3 months ago
HJDCTTPL
The whole experience with Brand Vaughan was great from start to finish! Felt very well looked after and Ollie in particular exceeded expectations with his kindness and professionalism. Would reccomend to anyone!
4 months ago
Gloria Figueroa
Brand Vaughan have been so good during our tenancy, always getting back to us straight away with answering calls and emails and with really good customer service. A guy named Ollie was also so lovely going around the viewings, being very smiley and chatty to everyone. Overall fantastic experience.
3 weeks ago
Steven Day
Awful money grabbers. They offered to take £200 for 'professional cleaners' at the end of tenancy despite the house being dirty when moving in and finding old food under furniture. We decided to clean it ourselves to a professional standard. We were then told it was fine just a few bits that need going over. And then they decide that those extra bits are going to cost £400 which is more than the origional cleaner cost! Ridiculous and trying to take advantage of students by branding themselves as a student agency.
4 months ago
Jose Frias
I was extremely impressed by the professionalism and the ease of the whole process. I've had some irksome estate agent experiences over the years (mainly in London) and it was such a relief to deal with a great team. Having run a professional services company, I know what it takes to build a good brand in an industry that has reputation headwinds, and so I'm all the more impressed.
4 months ago
Eric DiLorenzo
Absolutely great! They really
Listened.
We’ve been searching for a property for months with no success using various companies, websites and apps. We asked BrandVaughan to help and within 2 days we had put a deposit down!
Ollie Taylor, our estate agent really listened! He heard our requirements and took us straight to two properties, both brand new on the market and both perfect.
2 months ago
Kirsten Harris
Everything carried out smoothly and no issues as of yet. Ollie is very helpful and has made our experience a pleasant one. Would recommend.
3 weeks ago
Mike Ellis
I recommend tenants to save their time and find another agency.
If there was below zero I would give them Minus 100 . unprofessional treatment and poor service.
A waste of time to think of renting from them ... they want everyone to register in their list so they choose who ever they want . They don’t inform you so you have to call and waste your time on the viewing...
3 months ago
