Belvoir Brighton and Hove
Real estate agency Belvoir Brighton and Hove, 115 Western Rd, Hove, Brighton BN1 2AB, United Kingdom:
173 reviews
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Address: 115 Western Rd, Hove, Brighton BN1 2AB, United Kingdom
Website: belvoir.co.uk
Phone number: +44 1273 311077
GPS coordinates
Latitude: 50.8253610Longitude: -0.1551464
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reviews
Wannetta Crim
I've just rent the property from Belvoir the agency is one of the best I've deal with. My agent Jessica was very helpful,quick respond for the emails and messages always there to help very friendly and professional. Highly recommended !!!Thank you one more time.
4 weeks ago
Patrick Poleri
Good overall experience. Prompt response on emails. Informative and polite when showing around. Completed everything in a timely fashion too
1 month ago
Jackeline Landaverde
Avoid these guys like the plague. Dishonest, unprofessional and work with landlords who you really, really want to avoid, honestly. Appalling.
And in response to their reply, that's simply not true. You are amply aware that at least one of your landlords is not fit to let property to tenants.
If you feel confident moving into a property where the landlord will ignore your calls and texts when the boiler breaks. Belvoir is for you.
How about a landlord who couldn't care less when your carbon monoxide detector goes off? Belvoir.
Someone who doesn't feel that rain coming into your hall is a problem? Belvoir!
A landlord who steals your property? Belvoir...
And if you feel comfortable with a landlord who comes into your property without giving you notice, just because he feels like it? Yes, Belvoir!
1 month ago
Yiping Peng
I've had the pleasure to work with Billie from start to finish on my letting, from my first viewing to signing my agreement. She's been fantastic in dealing with my constant phone calls and emails about the smallest of problems with a perfect balance of professional and friendly. The whole process has been pleasant and swift, and Billie has always been there both calm and cheerful.
The whole team at Belvoir have been a delight to deal with and when I next decide to rent (or hopefully buy someday!) I won't hesitate to call them again.
3 months ago
E Gramifar
I couldn't of asked for more. From start to finish they were professional and responded fast to any questions or enquiries I had, providing the correct information and answering all the questions I had asked. Once I started looking to let a property I had a few different agencies I was in contacted with but decided to go with Belvoir as they were the most helpful and always responded or contacted me back straight when needed. I have had bad experiences with agencies before and did not want this to happen again and can happily say this didn't happen with Belvoir. The progress was fast with steady communication on the steps I needed to take to make my move in date. I would highly recommend them and will definitely be using them again in the future. Thank you guys for all your help.
3 months ago
Zzzlife Zzzlife
I had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the most bizarre and mis-managed property lettings situation imaginable.
Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation.
The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response.
This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise.
To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books.
I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them.
All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints regarding their awful experience to all appropriate channels.
I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.
2 months ago
Juan Flores
Billie-Jo has been incredibly helpful, super responsive and a lovely women while sorting out my house. Very professional and excellent service! I would highly recommend
5 months ago
Laura Lewis
Great, Couldn’t recommend them enough.
4 weeks ago
Linda Hall
Excellent level of professional service. I had previously had a bad experience of using letting agencies to secure tenants but Belvoir provided a great service and I wouldn't hesitate to use them again.
1 month ago
Scarlett Kleinow
Thanks Jessica for helping me finding a new home, it’s a great pleasure to work with you!
1 month ago
Shannon Meissner
The most helpful and friendly agency I've dealt with. Anytime we texted, called they helped immediately ALWAYS with a lovely, friendly voice and patience.
Even the director texted me back after work to keep me updated!
Thank you again Nathan and Jessica!
3 months ago
Michael Schiele
I couldn't recommend you go anywhere else enough. Belvoir are awful to deal with, they can't piece together proper contracts, spell everyone's names correctly or keep us up to date about anything. They've also been in breach of contract multiple times by not having the property ready for move in, entering the house without notice or permission etc. They also broke coronavirus regulations by bringing people over for viewings without following government guidance or warning anyone. We didn't know a viewing was taking place until a group of people was in our kitchen. Landlords should avoid them too because they're slow, unprofessional and fine to breach contracts and the law. They're shocking to work with.
2 months ago
Jasmine Mote
Great team with thanks to Jessica and billie who helped me move into my new flat quickly and easily within the tight time frame I was under. Very easy to talk to and my questions were were always answered clearly.
5 months ago
Thanh Dao
I dealt with Jessica from Belvoir, she was very efficient and professional and made the the transaction simple and quick. Highly recommended
5 months ago
Pasang Dolma
I just wanted to leave a review about Emma at Belvoir. She came round to value my house this week, although we’re not ready to sell our house yet, Emma was very honest, helpful, and professional, she gave us some very useful advice about what to do to our property to maximise the potential and how to get the best price when we do sell. I wouldn’t hesitate to use Emma and Belvoir when we sell, and i will definitely be recommending her to my friends who are looking to put their house on the market. She is a credit to your company. Well done Belvoir!
8 months ago
Rik par
Jessica has been responsive and highly professional, would recommend!
4 months ago
Juan Meraz
We are currently renting through Belvoir and dealt with Jessica through the entire process. She was very helpful, friendly and efficient and responded quickly to any queries we had. Thanks!
9 months ago
Adrien Barbey
I was very impressed with Belvoir in a recent transaction where one of their staff went above and beyond to help resolve a situation. Even taking her laptop home with her to complete the job in her own time on a Friday night!! Cannot thank her enough.
9 months ago
Robert Nichols
Massive thanks to Jessica to help us to find currently lovely flat !! specially in this uncertainty times. Really good service.
4 months ago
Mark Halloran
They keep ignoring emails , thats says everything
1 month ago
Kat Dillard
We had a really smooth move. Everything was able to happen very quickly, from getting a viewing of fhe property to moving in. Billie was great.
8 months ago
celeste bernstiel
TERRIBLE IS THE EXPERIENCE. I am an international student who had the good fortune of meeting HOMELETS, a decent company with Staff such as Beth. Shortly after the start of our tenancy, HOMELETS was bought over by BELVOIR and the nightmares started. At the point of renting the 2 bedroom Flat which was going for 1400 pounds inclusive of utility bills, HOMELETS was kind enough to leave 2 pieces of Sofa, a Bed and Television for our use. We were never able to use the TV which Beth came for while the Sofas and Bed served great use. Our Tenancy was supposed to elapse at the end of November but we moved out earlier than that. By at least a week. Meanwhile, few months after moving into the property, the lights started going out one after the other. I complained endlessly to BELVOIR and got absolutely no response. They asked for me to take pictures of the burnt out lights which I did but they did not fix it. I could no longer read in the room (which had specially fitted lights) while we avoided using the path of the hallway whose light was not replaced. There were days we were without heating and resulted to boiling water in the kettle. There were times we could not use the toilet because the water system broke down. I once had to pay 92 pounds for an engineer to shut down water to the toilet pending when Belvoir was going to come and repair the flushing system. Many times, hot water ran out while in the shower. Response periods usually took between three days and a week. Now that we have moved out, Belvoir is asking for us to pay for new curtains, professional cleaning and to remove the sofas which they inherited from HOMELETS. Plus, I am asked to show emails of how HOMELETS handed over the sofas to us. Amazing that no joint inspection was conducted before we moved out even though we made those requests. They sent in someone to take pictures whom I kindly made a request to go with their bed since we had only one. He approved and we took the bed. Yet, they do not seem to be able to come to terms with the fact that they own the sofas having bought over HOMELETS. Such terrible experience. I got two vans to move our things out. The second van was practically empty since we had little or no furniture. If I knew they will relinquish ownership of the couch, wouldn't I have gladly loaded a Van I paid hundreds of pounds for? Deal with Belvoir at your own peril. Even though my family is in dire need of our deposit, I am resolved to a Tribunal or Court adjudicating over this matter. This is why I am making my own review public. They gave out a two page Tenancy Agreement which had no liabilities for any real or imagined restoration of the property. I wait for a refund of my deposit. Be warned from Belvoir!
6 months ago
Jim Adams
What a fantastic company. Thanks for all your help and I would certainly recommend. 5 star!!
11 months ago
Sophia Freeman
Belvoir are very responsive and happy to carry out repairs, would rent with them again. They also offered a rent reduction amidst lockdown which did not go a miss! Good, professional service.
1 month ago
Andrew Payton
My boyfriend and I had the lovely Jess dealing with our enquiries, viewing etc and found her to be a very efficient and professional! Emails answered within minutes and always at the end of the phone! Very happy with both Jess and Belvoir as a whole!
4 months ago
Kelley Fadak
I have been dealing with Tom at Bellvoir and it has been a great experience. He is keen to assist, available to answer questions and very quick to reply to emails and calls. He has also personally addressed any issues with my move even when he has not been accountable for these. I've enjoyed working with him and look forward to doing so again in future.
2 months ago
Preethi Sahayaraj
Very good experience and swift move in with minimal complications. Great team especially Jessica Johnston.
8 months ago
Rachel Hadaway
All the staff is really efficient and professional. Jessica in particular has alway been super nice and helpful! Highly recommend!
11 months ago
Paulina Collazo
I find them very helpful and communication outstanding, definitely would use them again
9 months ago
Cheryl Silvers
I had excellent service. Caroline was professional, friendly and very helpful. She listened to what I wanted in a flat to rent, recommended a great place to view, in addition to the one I rang up about. During the viewings I never felt I was getting a hard sell or "sales patter", I felt I was getting an honest discussion. I moved in a week after viewing. Such a quick turn around was brilliant for my needs. Caroline was on hand throughout the process to answer my questions.
1 month ago
Robert Yockey
Belvoir have been very easy to deal with when renting our new property. We have been dealing through Caroline and she is excellent, always quick to respond and makes things black and white, making moving in that bit easier. When we have any issues with the flat (eg. Maintenance) the issues have been sorted through Belvoir very promptly.
A great estate agency,
And cheers again Caroline for making this process that bit easier for us.
James & Lauren.
4 months ago
jaya lakshmi
Belvoir were really great to deal with when we moved home recently. Letting process was quick, easy and professional. We had Jessica helping us every step of the way, and any questions we had she responded to super quickly which was really helpful!
1 month ago
Vicki Stevens
Just moves in yesterday. Jessica has been an absolute star in getting us sorted. We were so worried it would be stressful especially whilst me and my partner work full time but we have felt so happy and confident with this move, which is a first.
Thank you so much for making it easy for us, we’ve really appreciated your help!
2 months ago
Samantha Guzman
Billie landed us our dream home!! She was very friendly to communicate with, and clarified things whenever we needed her to. Thanks Billie, and Belvoir.
9 months ago
Dale Smith
Where do we even start? Renting with Belvoir has been one of the most positive experiences we've ever had with a letting agency. We mostly dealt with Jessica, one of the team members, and she has been so incredibly helpful, going above and beyond to help us with every step of our move. We've come from over four hours away in Lincolnshire for work, and she helped us with virtual viewings and the numerous queries we had about our property. When we struggled with locating our gas meter upon moving in, she took it upon herself to take her work home with her in order to help us locate it so that we could arrange our energy. She is a credit to the team and we're so happy that we worked closely with her. Before we moved in, when we eventually managed to book a real viewing (as the government COVID-19 restrictions lifted) we were shown around by Josh, who was also incredibly helpful and professional. All in all, we would 100% recommend Belvoir Brighton and Hove for any renting needs in the area. Thank you!
3 weeks ago
Mark Harris
Very helpful, extremely attentive and wonderfully polite. A dream to work with
9 months ago
Ravonda Griffin
We were a group of 7 adults + 1 baby. The restaurant was really busy so we had to squeeze a bit between tables - we did book in advance. But despite the reduced space, service was great and food was delicious. Good value for money. Would definitely recommend and go back.
4 months ago
Tristan Schultz
Helpful, friendly and experienced staff always on hand to answer any questions. Wouldn't hesitate to recommend!
4 months ago
Jazlyne Bowers
Great experience with this agency. Josh and the rest of the team have been very helpful and attentive in responding to our queries and finding us the best outcome. Thank you!
2 months ago
Amanda Cousins
Best service what I have ever had with agency.
Very professional and polite personal.
I communicated with agent Jessica and she was absolutely helpful and friendly to me.
Definitely highly recommend!
3 months ago
anel corona
Looking for a place is a stressful experience without dealing with snotty staff who seem extremely proud of that fact that “no, none of our properties except pets okay!”. This is what I got this morning from an extremely dismissive lady on the phone.
I get most landlords prefer not taking risk on cats and other animals but would it be possible to add to your staff training some basic manners in empathy and customer relations in explaining why you only work with landlords that enforce blanket bans on pets.
All brand and pretence. Probably each and everyone have pets themselves but make a profit from exclusively compounding landlord discrimination against people with pets.
4 months ago
Sumana Rao
My partner and I have recently rented a property under this agency, and everyone involved was so helpful from beginning to end, making effort to keep in contact and put out fires that arose during the process. The main person we communicated with was Amber and she was lovely, but everyone chipped in when she wasn't available, and generally our emails were answered within a day. Grateful to find an agency that treats its clientel humanely!
2 months ago
Pen Peter
Just walked a fifty minute round-trip to view a property listed by Belvoir. Their agent didn't show up or contact us, isntead they simply removed the property from the market.
1 month ago
Louis Sense
Very quick and easy to get things organised, excellent communication, really quick responses from Jessica and great customer service - made my life much easier at a stressful time
2 months ago
Peggi Sturmfels
Wai and everyone at Belvoir made buying our property really easy and stress free, super helpful and always at the other end of the phone if we needed! Definitely went above and beyond for us!
4 months ago
L Mathew
Do not go anywhere else. Belvoir break the mould when it comes to customer service - outstanding. Wai enabled our sale as Covid 19 took hold. Nothing was too much, everything we asked for (most of it outside the remit of an Estate Agent) Wai and Belvoir did. If there were an Oscar for best Estate Agent, Wai and Belvoir Brighton and Hove would be the winners.
10 months ago
Viridiana Lopez
Thoroughly recommend Belvoir and especially Beth for the way she looked after us, expediting the move and then responding really quickly to the couple of requests after we'd moved in.
4 months ago
Steve Woodruff
I would like to thank this distinguished office in renting apartments and a very special thanks to Beth Alexander for the excellent deal and help me often, I wish you more success and I was happy to do business with you ,best witches
2 months ago
Wjej Wjje
Have had a brilliant welcome to the Belvoir team by Briony! Really helpful with any questions we needed to ask and made the whole experience feel like plain sailing.
Couldn't recommend enough!
Go Belvoir!
4 months ago
Lou Michael
We rented a place with this company. We had a issue and couldn’t have hot water. Mary said we needed to fix it...google it. I kicked off and she sent someone In the end and he said thank god I was called as this is a much bigger job and you wouldn’t have been able to fix it. Reason I rent isn’t to fix issues my self and company took days to email and I would never use this company again.
10 months ago
