Monzo
Bank Monzo, Broadwalk House, 5 Appold St, London EC2A 2AG, United Kingdom:
220 reviews
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Address: Broadwalk House, 5 Appold St, London EC2A 2AG, United Kingdom
Website: monzo.com
GPS coordinates
Latitude: 51.5213369Longitude: -0.0812160
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reviews
glenn jones
Been with monzo for over 3 years, never had an issue. Instant and fast payments. Customers support is very helpful and transparent. Best bank in UK!
2 months ago
Clint Gresham
So downloaded this app once I returned to the UK from work in Europe. App was very simple To use and it is effective in what it’s designed to do.. which is a banking app ????.. but for me what has annoyed me and why I will be switching over my bank at some Point in the future is what I call reading between the lines and playing the game here and there. I am not going to give my experiences on here as it’s a open forum. But all I say is be carful. Read things correctly and make sure you fully understand. And if some information is missing in a deal or small print some where.. assume there worse cause I can 100% say Monzo will pull a fast one if there is no wording about it.
3 months ago
Mike Bonds
Love the bank. Great, simple, deposits are protected.
10 months ago
Billy Polson
Doesnt even deserve a star. THEY DIDNT DEAL WITH FRAUD THST HAPPENED TO ME ON MY MONZO CARD.
6 months ago
Andrea Armstrong
No reason to doubt Monzo! They are responsible, they CARE, they are quick and they are dependable!
2 months ago
Benjamin Kalish
This Bank, freeze accounts for no reason. They have no communication skills and fob off clients. STEALERS! BE AWARE
2 months ago
Joyce Ericsson
5 star rating are FAKES!!! Having so many 5 stars and still getting so many 1 star rating is simply incoherent. In my experience the service is at least poor and at worst making me think that a company should not be allowed to operate when failing at that level to match clients expectations...
Additionally, if you check the profiles that posted a 5 star feedback you find that all other feedback they provided are 5 stars = are fake profiles used by marketing... That make Monzo even less reliable since is clearly cheating its online reputation instead of acting in a responsible way and addressing the issues.
2 months ago
L JOHNSON
What's for dinner tonight
1 month ago
Jonathan Presto
Literally mental! I lost my card. When trying to get a replacement, i was told because i live on the isle of wight it would cost me £50 to get a replacement.
This was funny for two reasons, firstly, because the isle of wight is classed as UK mainland so the postage prices are not different as the rest of the UK. We are not some separate entity. Secondly, i work in logistics, IT LITERALLY COSTS £1.72 to send a large letter to the isle of wight!!!
After all this i was ignored! All other banks have a swift transition of allowing you to receive a new bank card. And funnily enough dont charge you for a new one!
Do not bother wasting your time. I was so annoyed i had to laugh!
WOW!
2 months ago
Nathan Funkhouser
Really good bank! The best iv been with and its so much better than highstreet banking. I was with natwest who messed me around alot Monzo is straight forward.
10 months ago
Jacob Frerichs
Ahh I see I'm not alone! They've closed many other people's accounts!
At first this online bank was great. Easy to set up, card arrived in 2 days. App was easy to use. The functions good.
But after a year they closed my account, with no advance notice and provided me with no explanation. A week before Christmas!!
When challenged about this sudden decision to close my account I received this response;
"Hugo taking over here (emoji wave)
I'm sorry that this hasn't been the outcome you wanted.
I've raised this with our customer advocacy team and they'll be in touch in the next few days.
Just so you're aware they won't be able to reverse the decision to close your account.
Please let me know if you've any other questions"
My complaint wasn't upheld and they still have not given a reason for their decision to close my account.
They didn't even give me time to download my bank statements before deleting my account!
DON'T USE THIS COMPANY!
2 months ago
Brooke Wall
Nothing but praise for this bank. Joined a few months ago and have now completely switched by banking over to Monzo using the current account switch service.
Customer service is excellent through chat as it is well manned and they reply to messages very quickly.
I also find the app fantastic to keep track of my spending and bills.
2 months ago
Anita Bergman
This bank has an easy to use app and offers so much more than the traditional bank. If you need help they are there straight away to deal with your query. Its refreshing to find such a new innovative bank that cares about its customers. 5 stars. I would highly recommend.
2 months ago
Brandon Brawley
Super, quick, easy and brilliant
10 months ago
Hal Zimmer
Excellent in all ways can't describe in worlds the right way of net banking
2 months ago
MERCEDES LANCIOTTI
I have been using my Monzo card for around two years. I repeatedly experience issues with duplicate charges and in the past support has been quick to help fix these issues. However, lately this has not been the case. The main issues with Monzo are:
- Patchy customer service
- The app crashes when you have an issue and are chatting with customer service
- Duplicate charges not being refunded
3 months ago
Rich Rich
appalling outfit.
Monzo are in trouble as reported in the press (laying off staff) and it shows with current experience - they are terrible at anything - they don't even pick up the phones at present and simply lie when you complain.
More shoreditch hipster VC garbage.
Negative reviews all accurate.
AVOID.
4 weeks ago
midge davidson
Useless bank, they don’t care about their customers. Don’t answer the phone and they take long to reply on chat. Absolutely waste of time, avoid at all cost!
3 weeks ago
Oneil Foster
I only have great things to say for this bank. Everything has been straight forward and seamless. Never experienced any major problems and any query I had they responded and helped resolve.
6 months ago
Yavuz
Coming from abroad, the processes of the traditional banks make it almost impossible to open a simple current account. They ask an impossible amount of signed docs, but Monzo is a great solution to avoid that! The process of opening a new account is safe and quick, and very convenient. Lost my bank card (got nicked) and within 1 day got a new one in my mailbox.
So in short: this is the future of banking!
3 months ago
Frank Cordier
I am very pleased with my first visit here; i went in feeling like im carrying the mountains on my shoulders and came out feeling as light as a feather. The customer services team here are extremely kind and helpful and that is quite rare for a well-established company in London. Suez and Ryanna have been very supportive and their assistance exceeded my expectations. Even though what I asked from them was not a service offered in Finsbury Branch, they still did their very best to help me and I am quite satisfied with their assistance and appreciate their welcoming and friendly attitude. This place definitely deserves 5 stars!
3 months ago
Kay yt
I reported a suspected fraud and Monzo's quick efficient reaction saved me precious money. The friendly efficient manner in which Monxo work is commendable.
Than you Monxo Team
Moira Rainsford
1 month ago
Idella McGee
I recently had a problem with a store, they charged me twice for a purchase. I called the store, they said they couldn't help! So I talked to Monzo and less than 3 hours the problem was solved! The people I spoke to were very attentive and quick to solve my problem. Very good service
3 weeks ago
Craig Billiards
I'm impressed with use of the card abroad. I've been able to check the sterling conversion and it does seem to be better, with no additional charges like my HSBC account.
3 weeks ago
Mallory Dobbs
Real user here. Happy with my account. Not sure why so many 1 star reviews... probably left by criminals or competitors lol
2 months ago
Danielle Amar
Love Monzo bank. Very confused about the negative reviews. Is my sole bank account, salary paid in, several direct debits. Instant notification of any payments made, very user friendly app, actually enjoy banking since becoming a customer
2 months ago
kelvin anderson
Terrible bank service,
3 months ago
White John
Would not allow my sister to access her account while we was away, luckily she has another. Was going to open an account myself but luckily didn't. DO NOT trust, use well known, successful banks instead that doesn't need to steal from innocent people
3 weeks ago
Jeff Short
They will close your account for no reason at all. Then when you contact them to complain, you'll ask for more personal information, but in the end there's no reasonable response.
10 months ago
Andrew Tompsett
Probably a scam! Was going to withdraw my money to move back to my old bank and then in proceeds my funds have been placed on hold coincidentally. Theft basically! I WILL NOT BE a person to just let this happen. Save your pathetic reply for my solicitors. I heard what they were up to, that’s why I was going to take my funds out on transfer. CEO has done a runner now too it would appear.
2 months ago
Musu Khatun
Recently joined Monzo, and to date I'm impressed by there responsiveness. So easy to set up account and to switch my account on there platform app. Monzo are putting high street banking giants to shame, especially with technology.
6 months ago
Adam Lucey
I'm change card this year 3 times all time problem mm ask so many times for different account. Nobody respond for message iven if u Ask whats happend ?? Robbers!! Today disapeer 340 £!! ????
3 weeks ago
Yaser Elhabit
OMG!!!! Deposited through paypoint early morning around 7ish BUT still waiting for the money active I my account. I also paid fees on top up. Huh???? Saling with post-office topus founds available in few seconds. Monzo accounts for teenagers not for adults/professionals.
4 weeks ago
Deatra Parker
Rubbish. Do not trust monzo to take care of your money. I had a fraud on the account with an unknown transaction and they did not refund my money. Never gonna use monzo again. Better use starling. Worst customer service,takes hours to reply.
2 months ago
Priyanga Nehru
Two weeks ago, Monzo froze my Current Account. Since then, I've not been able to access any of the funds in my account. The Customer service team are not able to tell my why this happened, nor are they able to provide a timeline for when I will get access to my money again. I was considering switching my salary into Monzo - not anymore. Big banks may be slow and cumbersome, but at least they don't their freeze customer accounts without explanation
4 months ago
Nate Minnehan
I only have one star so I can writhe the review. From recent experience I recommend you stay away from this online bank and go with the classics Barclays, Lloyd's etc. Customer service is horrible on chat you have to speak to 100 people if you have an issue and thru are still not capable of doing anything.
If your card is stolen BEWARE you will get no refund on fraudulent tranzactions like most Banks will do. They will "SUSPECT" they are not authorised by a third party and if you have this as main account well you are pretty much "F*CKED"
3 weeks ago
Joseph Quill
Amazing
It has made life so much easier everything you need is inside the app. The app is just perfect it cant get any better. Keep it up
3 months ago
Balaji V
The best bank I've ever used. Easy to do transactions, card works everywhere, money is clear and visible, and best of all ABSOLUTELY EASY TO SEND MONEY to anyone here or abroad. HIGHLY RECOMMENDED FOR EVERYDAY USE!
8 months ago
roller guzman
Always had great customer service and been treated fair
1 month ago
Nancy Smith
I love it, fast and simple transfers. great reports and notices.
2 months ago
Ryan Ferguson
I wanted to open a monzo and use it, but there are a lot of disgruntled people to ignore it. I'll look for something better.
3 months ago
Mark White
Regret opening Monzo.
2 months ago
Richard McCoy
They are thieves stay away from them. Randomly started having technical issues on the account whilst being abroad rang them up numerous times a day for 5 days all they said was lies the customer agent people are the worst they give empty promises and false hope they made up a new story every day it is not take 5 days to sort a technical issue they haven't even told me that my account is blocked or frozen they just want to take your money do not join them read hundreds of other reviews this is happening too many people around the world right now.
2 months ago
Household Benker
Fraudsters as many others have said and continue to operate the same scams over a year since being first reported!!!
8 months ago
Joe Burns
They freeze my account a day before Christmas without noticing it.
As my money is block too, affecting my credit history and my direct debits going unpaid.
They say it’s in review and will take time.
It’s better to leave Monzo but can’t as my account is freeze.
So they can freeze the account depends on whenever and how long they want.
Really poor management and they have shortage of manpower.
If you call them than it’s the fake message coming again and again.
They don’t care about you and it’s completely waste of time.
3 weeks ago
Tom S
Do not bank with monzo. Been targeted for 2.4 grand stolen out of my account and they refuse to refund and keep the money. Bunch of thieves , now having to go to ombudsman. Closed my account with them
3 weeks ago
Kaivalya Gawande
No stars if I could. Haven't been able to transfer money from my fiances Monzo account to our joint account for over a week, multiple direct debits about to bounce. Multiple contacts, hours of waiting to speak to people, empty promises of it being resolved. DO NOT GIVE THESE PIRATES YOUR MONEY!!!!
4 months ago
Alexander Ayala
a warning against joining monzo!
and I had really hoped to not have to post this but ive got no choice now
made me wrongfully go overdrawn and stole money coming into my account leaving me with nothing and a still overdrawn account despite the overdraw being the fault of monzo I was given nothing back and to clarify had to wait all day to be told there was nothing they can do im absolutley DISGUSTED
dont join monzo seriously it isnt worth the ballache its a shame they used to be great
2 months ago
Siu Tam
It doesn’t look like they know that getting staff members to leave fake 5 star ratings is policy violation of the Google review system and is against the business practice law. The highly praised review from ‘Richard’ below is an employee of Monzo, as can be seen by his Facebook page.
2 months ago
Swaran Sekhon
I can only speak for myself but I have had nothing but good experiences with Monzo. I have used the card abroad many times without incurring any fees, and the exchange rate has always been excellent. The app itself is easy-to-use and offers genuinely useful information (when you go abroad, it sums up how much you have spent in each country - great if you're travelling). But the thing that sets Monzo above the rest for me is the customer service - you can chat to an actual person via the app's helpline messenger in seconds, and every time I have spoken to someone they have been polite, informative and quick to take action where required. Much better than other traditional banks I have dealt with.
2 months ago
