Metro Bank
Bank Metro Bank, 120 Cheapside, London EC2V 7JB, United Kingdom:
68 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 120 Cheapside, London EC2V 7JB, United Kingdom
Website: metrobankonline.co.uk
Phone number: +44 20 3402 7710
GPS coordinates
Latitude: 51.5143020Longitude: -0.0942421
Location on the map
Get directions
reviews
dartican llc
Peacefully welcoming one and all the diverse people and families of the world.
Better, if all the customers are notified of the closures on the Weekends due to any reasons.
1 month ago
mylife spa
I had a wonderful experience here at Metro Bank! I had the pleasure to be helped by Igor who solved my issue very kindly and quickly after having listened to me! He understood my problem and got to the point straight away.
Thanks for the good service!
6 months ago
Jerry Cline
Well had an account with metro bank 4 a while the staff are great in all the stores I have been in,also you can open an account in store in 15mins and get a debit card right away printed in store very good bank Derek moores ????????????????
6 months ago
Chuck Laster
Samya and Hazel front Accounting @ Metro bank cheapside are so helpful and friendly.
Hazel she is help me how to download metro bank app.
And do easy to check balance on the phone.
I am happy with this service.
Thank you
Regards,
Said Laiche
7 months ago
Phil S
Great service really, very friendly staff. Couldn't help me with opening an account though. Something about their address system being out of date. Quite disappointing.
8 months ago
Martin Byrne
Usually I don't have a problem with metro bank and the staff.
The last two separate occasions I visited I was treated with such disrespect and bad attitude from Iris. Such an attitude problem and she is even willing to stand in the middle of the store to shout about HER issues, also walking away needing to have the last word not very professional.
So shocked at such disgusting behaviour that I will look not to bank with metro bank !
3 months ago
Mao Mao
Metro Bank doesn't process fund transfer 1st time after adding new payee. You will have to call the customer care and tell them its really you that did the payment and then they will release the payment within 24 hours. (Customer advisor said Faster payments will take up to 24 hours to process -- Dont understand why its called Faster payments then). I made a transaction to my own account in another bank within UK and It took 17 hours for my transfer to be processed even after calling customer care. In case of emergencies you will be left without money and bank will take their own sweet time to process the payments and withhold the money.
2 months ago
Ethan Wolf
Very good customer service, I get my new bank card after losing. The staff is so nice and kind to me. Highly recommend if you need any help from Metro Bank.
4 months ago
Ryan Peterson
Nice people but nothing gets done. I have been trying to open the most basic business bank account with them twice already! (Yes! Really want to be their customer!) And got rejected both times for different reasons and bascially they said once I have had a bad company's name with bad records (how would I know! There are so many names in the whole wide world and I unfortunately picked one name with bad history record its own!) for the first time, then I will never be able to have a business account with them. I said so that means there's no chance to open a BA with them and pushing a customer away without further guiding/helping , and they said YES! Yes, I really want to be their customer, NOT! Maybe this is a sign for not being able to be with Metro! I have made countless of trips to them just to get things right so I can open the BA with them and obviously they don't care and of course they won't care about this review and to sort things out with me too. This is just a piece of advice for you all who is thinking going to them. DON"T WASTE TIME UNLESS YOU HAVE PLENTY OF IT!
6 months ago
Rachida Kabire
Absolutely useless. Assistant manager in the Cheapside branch is unhelpful and incompentant. Exactly reflecting my experience in th Ealing branch. Wish I had never opened an account. Once my complaints have been addressed, I will move to a bank that has professional standards and staff that are in some way useful!
2 months ago
Bryer Meierotto
I've heard some good things about MetroBank, but that's trap and big their own advertising.. Such unprofessional service!, they barely know what they doing
3 months ago
Jay Dirt
FOUR times now I've been there to get a credit card, and all times failed because of their own miscommunication between personal. Such a waist of time! Looks like personal is not trained at all.. THE QUANTITY IS NOT ENOUGH, TRAIN THEM FIRST DO THEY JOB
5 months ago
Amber Hall
After 6:30pm waiting time is at least 45-60 minutes. Let's be effective not just efficient. Customer service is great, but smile doesn't buy time.
4 months ago
Cici Kinney
After wasting my time in a different high street bank where even 3 different proofs of residence where not good enough for them I decided to stop by Metro. I was taken care of with no waiting time, served a cup of tea and 30 min later was walking out with my new bank account and debit card. Cannot recommend more!
6 months ago
Kerry Gardner
Excellent service. Lost my bank card and log in details. Was helped by Suf and jade who provided a service much higher than any other bank I’ve dealt with. Thank you once again
3 weeks ago
Shanta Stuart
Friendly staff, well organised
2 months ago
danni roush
This bank concept is great and good on an everyday basis, the branch experience is frustrating though. Their systems are awful - it takes five minutes or more for to sign you into your safety deposit box (no, I don't want to take a seat, I want to visit my box now!). Even the most bureaucratic bank in the US only takes 60 seconds to do this. The worst part though is that the branch I go to (Cheapside) is understaffed and not run efficiently. There are never enough staff there and even when there's a queue there are staff members standing around not doing anything. I commend these guys for trying to be nice and polite, but they lack a sense of urgency and deep desire to help the customer quickly.
3 weeks ago
Michael Grace
Twice I have tried to get a customer reference in the branch. And twice I have waited for over 45 minutes to see someone and had to give up. Appalling wait times. Am taking my business elsewhere. Definitely not the revolution in banking they claim to be
3 months ago
John M
This bank is a joke! I strongly DO NOT recommend you to lose your time going there. I lost my time 2 times because the people that work there are incompetent and don't really say the truth about the documents that they accept. I went there and an attendant said for me to ask my employer for a letter and they would accept as prove of address. So I got the letter, I called them to confirm that they would accept and they said that they would accept for sure. Then I went there again and when I arrived there they just didn't accept the document and said that the information was wrong! I will never step in this place again! It is just a waste of time.
6 months ago
Bucky Henson
After 1h waiting they checked my paperwork, confirmed everything is in order and scheduled me for the next day. The next day I wasn't in the schedule, my papers wore not actually valid and what's written on the website is "information only" and it shouldn't be taken as-is. All that after another 1h wait time
3 weeks ago
Raymond Mcsorley
OK before I went to this branch yesterday, I was suspicious due the many negative reviews. I honestly cannot rate my experience a decimal less than 5 stars.
Friendly staff, rigorous identity and address check but as long as you provide everything they ask for in their website you are good. Best customer treatment in any bank ever. Effecient process, I even walked out with my card in hand! Big ups to Sabier and Emily.
6 months ago
James Briley
That's just kids playground! the staff does not know what they're doing at all and at the end all situation just went in the loop, outrageous! Waisting 4hrs for nothing
3 months ago
Jesse Hunt
Never had any problems, as good or better service compared to other banks, will take small change, open when it's useful and dog friendly!
5 months ago
Barbara Rowland
Very customer friendly. Charges are fair. Avant grade banking without the rubbish of so called high net worth client nonsense marketed by most other banks. Highly recommended.
8 months ago
Ju Contreras
But the one in Romford is not! Some of the staff there are good but others are 'picky'. If you are not 'British born' be careful whom you approach at this bank otherwise they will start questioning you as an immigration officer for your money. You are warned!!
10 months ago
Cynthia Eggertz
Amazing banking and amazing customer services.
4 months ago
Liusheng Zhang
It's funny reading reviews from idiots like @IN Y and @Dave Williams below. Instead of comparing the bank with your dream bank or some bank in the US, where admittedly they are much better than in the UK, this is very unfair. Banks in the UK are bad, because they are drowning on regulation from the government among other issues. However, comparing Metro with every single other high-street UK bank they come on top with a difference. They are one of the very few still offering safe deposit boxes and they are one of the fastest to open a business bank account. It can take months for other UK banks but only days in Metro bank and the Cheapside branch. Well done.
4 months ago
Michille Traskos
Waited 30 mins to open a new account and then advised it would be another 15 minutes. After further 15 minutes advised that two of the three staff would be another hour on their current appointments and the third would be another 20 minutes, at which point we gave up and left. When asked why they didn't say how long it would be when we first checked in the staff member who just shrugged her shoulders has cost Metro four lost customers. Rubbish attitude!
3 months ago
Sue Wolter
The customer care and service is fabulous. I have one word for metro bank " FINEST"
9 months ago
Aaron Mackenzie
Account opening staff lack end to end experience and lack of visibility about what happens a in the stages of account opening . Overly focused on the current task at hand that they don't even think about the next stage in the process which means that you can end up going there more than three times to do the same task in an account opening process. Shortermist!
3 weeks ago
Tylinda Lawrence
Absolutely first class today when I went to open a current and savings account after a bad experience at Bexleyheath.
Adel was the assistant who talked me through everything, was patient and was very professional. Very pleased.
7 months ago
Cassie Magill
Beautiful services and beautiful staff!! Thank u so much folks!!!
3 weeks ago
Dalton Dunnells
Great customer service , the bank is good cards are issued same day and you can create your own PIN number !!
10 months ago
clemente lopez
A bit of a long wait but the service was stunning
3 weeks ago
ItssKeziah
Worst service. First they made me wait for more than an hour to open a business account., then they asked me come next day at 8:00am, when the bank would relatively free. Worst part, next day at 8am, there was no one who could help with opening an account. Absolutely appalling service.
3 weeks ago
The First
best bank because of opening times and days and the speed they replace a card however still could do better.
the branches do get busy. howabout
1. let each branch manager run their store their style ie if they have ideas that suit just their store back them
2. brainstorm meetings each week. if most of the feedback is about a certain thing brainstorm soloutions
3. have floating staff ie staff logged into tills working in other sections so when the tills get busy they can jump on also get the manager to jump on tills it shows a can do attitiude.
4. offer a speed option. some people dont want a chitchat so offer a keyword option which when requested results in no smalltalk just very fast service a example would be account opening and such. so if i went to open a account and said "speed please" instead of a drawn out conversation it would just be quickfire questions.
5. dont book staff lunches during busy times
6 months ago
Emani Martinez
An extremely poor excuse for a bank. They lack the basic processes that would make me trust them with my money. To call this operation a financial institution is laughable.
3 weeks ago
Elena Grishanina
Look on the positive. High expectation is achieved.
3 weeks ago
Dan F
Don't open a business bank with this lot. Had a personal account when they were brand new and still trying to impress but for a business account I'm now having to go in for a 3rd time as the staff are useless and gave rubbish advice!!
8 months ago
Kathy Vickery
What a brilliant service, even got a cuppa ????. David was excellent and met the manager who welcomed me. Go and open an account asap
7 months ago
William Brown
good service.business account within open one hour.????????
8 months ago
Jeff Carley
Well service, no waiting time, well explanations, cheap and trustful
8 months ago
Aaron Stodola
Worst disgusting experience i ever had in my life . Stop by to get a large amount of cash and the basically racially profiled me asking me questions that wasn't needed after 10mn scrolling my account I just asked my card back and walked out and went to Holborn which they actually gave me what I needed without any questions . They names were Sarah and Jonathan you will hear from me trust me . Branch to be avoided
9 months ago
Thomas Hogan
Quite empty at 16pm Thursday. Waited 10min, received friendly service and good advice
8 months ago
Darryl Malsbury
Waste of time. Staff are all smiles and asking 'how your day's going' but get flummoxed by anything that's not on their prompt sheets. Save yourself the hassle and go with another bank.
4 months ago
Christian Axness
Really good service! If there was a rate 1-10 i would give 11 to the one who helped me out!
3 months ago
Lisa Wu
Been ringing the Cheapside branch for two days now and can nevern get an answer. Have been on the phone over an hour in total with no answer.
4 months ago
jo sternberg
All staff are slow as a snail . Worst bank in the world. Took almost 1 hour to order new card and pin. All the staff are trainee how can they get away with this.
4 months ago
Arthur McK
Slowest metro bank ever taken almost a hour to print me a new card they seem to think that telling me every 15 minutes it will be 5 minutes longer is ok . What a joke never again will I visit this branch I have better places to be
3 weeks ago
sandra williamson
Allegedly 15 mins to open account, actually 1 hour 15 min queue, no option for appointment given and not allowed to return later and stay in queue - won't be going back
3 weeks ago
1
2
