Bank of China
Bank Bank of China, wingate house, 107 Shaftesbury Ave, London W1D 5DA, United Kingdom:
50 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: wingate house, 107 Shaftesbury Ave, London W1D 5DA, United Kingdom
Website: bankofchina.com
Phone number: +44 20 3192 8470
GPS coordinates
Latitude: 51.5128112Longitude: -0.1303198
Location on the map
Get directions
reviews
Tyler Coleman
Horrible banking experience and probably the worst bank ever used. They need to thoroughly look into their offerings and customer support
4 months ago
Crystal
Horrible and disgusting service, even cannot keep client data well, it is dangerous to use its service.
3 months ago
Shukrullah Hamdard
Zero comprehension of customer service and probably the most unhelpful bank in the world
6 months ago
willsketches music
This might have been the worst banking experience for me. Don't ever expect them to pick up the phone, which is the only way to make an appointment as of now. I was also told that i had to wait about 4 weeks to get the bank card after opening an new account. I don't think the staff is taking their business seriously.
8 months ago
Davis Minor
Horrible. Lots of issues and takes a ton of time to get an appointment.
4 months ago
Stephen Pierce
Never answer phone call unfriendly counter staff.
4 weeks ago
Stanley Nozil
the worst bank service I have seen. I have tried my best to download bank statement from online bank and mobile bank. And this is very normal bank service for other bank like HSBC or even Monzo! But this bank they do not have this service! And I also can not receive my bank statement by mail on time. So I need go to branch bank. i have been waiting there for half hour. The thing is they have many staff there but do nothing! And just let me waiting! Such a low efficent work! And then when is my turn, they require 3 pounds for every month bank statement! I have never seen a bank like this rude manner, poor service and low efficent work! I hate this bank, it's wast my time and money!
4 months ago
Noodle Dangle
As a long term customer with more than 10 years with the Bank I could find the obvious improvement of the banking hall and more efficient service with the queuing system during the year. It was crazy busy during the summar season with mountains of Chinese students pouring in to open account and other banking service, could imagine how busy they are, hopefully they have more Human Resources to support. A good bank actually!
4 months ago
Josh K
Useless service with poor customer skills. Not connected to Chinese mainland branch, making the whole concept of a Chinese bank in the UK a waste of time. Barclays bank solved my Chinese banking problems for me instead of these guys, maybe you should consider going to them instead.
5 months ago
Genise Gilyard
long wait time
Unfriendly staff
Online transfer can be take long time
4 weeks ago
patricia saffell
The new queueing system using tickets isn’t bad, just need to polish it a bit because the assistant isn’t always available. Also, why aren’t there atms inside the bank? Need to install a couple of atms, so we could do cash deposits, check and print balance/statements, etc.
4 weeks ago
Kernoal Stephens
They will never pick up the phone. Just don't put your Money in this bank.
4 weeks ago
Maria Saenz
It's fair enough for the bank to get a low review. I have been there twice. The first experience was okay but the second was terrible. The attitude of the teller was like he thought I was idiot......
5 months ago
Cherrise Gaster
Friendly and speak the same language.
2 months ago
Todd Fear
Very good
3 months ago
Caley Cavanaugh
It will be a miracle if they pick up the phone.
4 weeks ago
Gretchen Fisher
its a good bank, but they are too fussy about rules and procedures, they absolutely insist on my passport being copied 20 times and making sign things in triplicate to do anything....they need to chill out..
4 weeks ago
Cynthia Rouse
I like it
7 months ago
Clinton Smith
Love
4 months ago
Jessica Lugo
Shittiest bank. Differential treatment of customers. Super inefficient. Online banking is basically non-existent.
7 months ago
Robert Harkins
Good
7 months ago
Jennifer Bradley
Stunning building
6 months ago
Karen Robison
疫情期间不能直接去银行，要先预约，我每天都打几十个电话，打了一个多星期，但中国城分行永远是无人接听！连负责接电话的人都没有吗？要黄了？看了这里很多评论之后，顿时觉得真给中国银行丢脸！真给中国金融服务行业丢脸！投诉的地方都没有，赶快关门失业吧！
9 months ago
Guy Bucktastik
rude and non-skilled staff. She knows nothing about the business and all she can say is "i'll ask my boss". She let us waiting outside in the heatwave (temperatures reached over 35 degrees celsius) while someone else arrived after us got waiting inside. Well played!
一直没来中国城这家办过业务，真心不知道居然这种银行还能开的下去。一大早去了Bank那边的中行总部办事，结束后发现有点多余的外币想换成英镑，Bank这边的柜台关掉了，告诉我可以去中国城那家换， 我就耿直的去了，尽管bank附近就有Thomas exchange。
到了中国城支行门口碰到了一个不知道哪里请来的工作人员，大中午的拎着一袋外卖进中行，开始还以为是送外卖的。说了下想换汇，结果回复一概不知，得问别人。我特意说我可以晚点再来(想着可以先去吃海底捞????)，只要告诉我能不能换就行，也还是说不知道。操着一口粤普，不晓得是我的普通话不标准还是故意的，简单的问题都要我重复好几遍。然后就让我在外边等，外面气温35度加诶，就不能进去吗？更搞笑的是，后面来了一位中年大妈，直接就进去了，找了半天里面都没有人。然后这位“工作人员”出来了，大妈过去咨询，又说了半天。我人还在外面诶，就换点英镑，还是bank那边让我过来的，先给我个答复不行吗？好不容易出来了，跟当官的敷衍小老百姓一样，“我们领导还在开会，现在无法答复你”。我去，到底是开会还是吃外卖？你们跟Bank的中行是不是一家？那边说行，到了你这还需要等领导答复？我就换个几百镑，能不能换都不知道？一点入职培训都没有吗？
我劝大家不要自寻烦恼，怕耽误事儿还是去bank那家吧，服务天差地别，真心搞不懂，难道真的是同胞就是用来欺负的吗？？？
10 months ago
Adam T
个人经理服务周到，微信有问必答。但窗口办理速度极其缓慢，可能都是来办复杂业务的？办了理财给了白金卡，排队的时候也要按正常排队。国内办事效率的提升，完全不影响这边的效率。
4 months ago
Guadalupe Garcia
没人接电话，服务速度慢，服务态度差，效率低下
7 months ago
M Potter
好多謝中國銀行Chinatown嘅服務，非常方便快捷，態度好友善，如果效率可以再快一啲就更好啦，整體黎講都係唔錯嘅
2 months ago
mal lin
服务态度极差，工作人员很拽。
2 months ago
Lidia Johnson
服務總體還可以，如果效率再高一些就更好了。
7 months ago
Mark Wright
服务态度不好，香港人之间不知道他们在说一些什么。第一次去办卡，等了好久，我的文档没有准备好，开户的人还说“小姐！把文件准备好了再来！”我等了半个多小时跑那么远去办卡，然后就有一种香港人的臭脾气感觉我倒是浪费了他的时间。
这里更像香港人开的一家银行，和中国银行一点关系都没有，中国银行卡有问题，什么也办不了。
不知道原因的就锁卡，而且很久都用不了，要去柜台开卡，我别的银行卡被锁打电话就行，而且我去柜台解锁，第一个人不会解锁，第二个人说解锁好了，之后就拿着去旅游了，结果还是不能用！什么问题都解决不了！
而且莫名其妙就放假，有一次去，银行在工作日关门！因为中国城有活动他们去参加了！不可以理解，银行是小卖铺么，别人party整个银行都放假去了？！
服务态度极差，浪费消费者时间，英国所有的银行都比这家好！
4 months ago
Mariah Person
非常人性化的服务，因为急需银行卡，这边工作人员现场帮助我解决，在2个小时之内拿到了银行卡！强烈推荐大家来这边办理
3 months ago
lloyd D
工作人员效率奇低！要办理业务最好提前三小时
7 months ago
Sara Vester
效率有点慢啊 open counter半小时才叫一个号...
2 months ago
Dani Algaze
多谢你哋嘅帮助，我唔会讲英文，店员帮助我很多
3 months ago
Larios Larios
每次进来最少都要坐个半小时 做事效率太慢了...万幸椅子坐着还挺舒服的
4 weeks ago
Joseph Merryweather
这家银行都不排队办事的，真的厉害哦！白白等了半天，办理相同的业务，然后先给后边的人办？有毛病？
3 months ago
Pat Foto
大厅明亮，环境优雅，服务周到。留英中国人的家。
3 months ago
Angel Silva
服务态度和效率还不如国内的街道支行...
3 months ago
Kathy Oneill
效率极低 业务极差
2 months ago
Dylan Wilcox
前台服务很好，多谢啦
2 months ago
Fabio
服务非常周到
2 months ago
Gossip Slut
每次去基本都只开着一个窗口，也不知道那么多人都在干什么，而且速度慢死了，每次都要等好久
4 weeks ago
Jill Ralph
然而他说他们跟中国的中国银行没有关系不受理任何国内来的业务。想去办国内业务的别去了，不晓得它存在意义是什么。
7 months ago
Ren Drake
电话从来不接， 效率太低了。
10 months ago
RA HellsBells
电话打不通
2 months ago
DANIELLE Garzon
没有原因的各种锁卡！
6 months ago
David Eaton
服务态度非常差
3 months ago
Burt Weekley
真的人生第一次见如此差态度的银行服务，我说我只有银联卡 她那种蔑视的语气 真的不知道她有什么资格做服务业 真给中国人丢脸
8 months ago
Curtis Wright
去的大部分留学生，所以如果你是豪哥，记得别说是学生，会被流水线对待的
7 months ago
Chase Compton
。
7 months ago
