Lloyds Bank
Bank Lloyds Bank, 113-117 Oxford St, London W1D 2HW, United Kingdom:
47 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 113-117 Oxford St, London W1D 2HW, United Kingdom
Website: branches.lloydsbank.com
Phone number: +44 345 602 1997
GPS coordinates
Latitude: 51.5159022Longitude: -0.1352158
Location on the map
Get directions
reviews
Albert Bienvenu
For a high street branch the service is appallingly and frustratingly slow. Queues build up every visit and staff who seem to be unavailable to serve customers. Customer service gets a generous one-star rating,.
7 months ago
Joe Goode
There were only two people working. When we told them about our problem, they were not very willing to help us since "there was not enough staff". They recommended us to go to the Lloyds of Bond Street, since "there they had more personnel and that could serve us better."
3 months ago
Mike K
This branch seem to work on their own policies rather than the bank's policy. Extremely unhelpful staff. Grossly understaffed. I don't even understand why it bothers to open on Sat with its kind of service
5 months ago
Brooke Buckland
Not enough staff. Walked in again to open an account at 3pm at what I was told was a quiet time. Long queue and only one person actually behind the till. Two more wandering around providing "customer services". Queue didn't move in 15 mins. Went to Barclays instead.
6 months ago
Daniel Contreraz
With Lloyds for years with no problem, I work now at soho and this branch is the closest one. I totally prefer to take a tube to another branch if I need something.
It is never enough staff, long queues and even to do a simple thing could take you a few days of "now you need this paperwork that we didn't tell you last week".
Not recommended.
9 months ago
Cameron Daffinrud
Just moved to the UK and was looking for a current account. Lloyds Bank offers to open an account with an EEA/EU Passport as sole piece of identification. Usually Lloyds requires you to setup an appointment to open your account. I visited six different branches until I came to this one. Most of the other branches were swamped and offered appointments during the end of next week without even looking at my passport and work contract.
The staff at the Oxford St. branch were really helpful and were able to open my new account on the spot (to be fair, I was lucky since an earlier appointment of another client had just been cancelled). This is going to be my branch of choice going forward.
3 weeks ago
Shivangi Lubana
Two people to welcome you at the door and only one cashier to actually process anything. If I come to a branch having staff in a central location is ESSENTIAL.
3 weeks ago
Davis Green
Not as bad as some reviews here . The staff are very nice and welcoming and doing their best when it gets a bit busy,this is Oxford Street, of course it will be busy at certain times.
3 weeks ago
gabriel cadena
My local Lloyds bank when at work.
Know some of the counter staff when they were over at the Lloyds TSB branch over the road nearer Tottenham Court Road.
Very helpful and go out of their way to see everything is done correctly.
If I ever have a query are extremely diligent and helpful.
Pleased I am with Lloyds they are a good bank.
3 weeks ago
James Snow
Arrogant and ignorant staff. Tried to bring my documents to open an account but got rejected as "the internet is not a utility bill". Well, just opened an account at your biggest competitor without any problems ;)
4 months ago
Jeffery Guichelaar
Had to wait a bit (but hey, it's Oxford street, it can get busy) but service was good and competent.
3 weeks ago
Chase Eliason
Awful customer service. Branch did not open on time, no apologies made. Then had to queue for 10 minutes as one of the two cashiers was counting up. I then asked said cashier if I could deposit some Turkish Lira into my account: "I don't think we do that here." I had to prompt him to find out! He returned and said "you're probably better going to Marks and Spencers to get it changed, then coming back here with the money." Erm, excuse me? Absolutely hopeless, slow and pitiful service. Thankfully I don't bank with Lloyds - this was an errand for a friend - and I certainly will never if this is indicative of how they are!
6 months ago
Ravideep Singh
I went there this morning as I needed help and clarification about my account. I was lucky as I had great customer service given by Feisal which made me save plenty of time. Well done and thank you!
8 months ago
Terry Bialeschki
6 people working in the office and only one in cashiers and the others just walking around doing absolutly nothing , super sad customer service we are right now 12 people in the que and they are just 10 minutes away from closing.
4 months ago
James Green
Extremely slow service. There is only one person at costumer services dealing the whole long que. rest of the staff walks around asking if they can help??
I said yes plz customer services? They replied oh sorry we re not authorised. What!!
3 months ago
Ryan Ladd
This branch is a mess. There is not enough people to provide service to all the customers coming in, and there is a guy with an iPad walking around that doesn't know what he's doing and how to figure out the queue. People at the cashiers, extremely slow.
4 months ago
Allison Scamehorn
Insanely slow service. One person behind the desk who was new and 10 people waiting in line, no other staff stepped in to help. Never experienced banking that bad.
3 months ago
Deb Pfab
Every time i have to wait 30 mints to get som cash out.
I wonder why they keep the customers in loooong Kew.
4 months ago
Janet Kim
Blatantly ignored. Staff never at the info desks. If there is a manager at this branch, they clearly have never had a performance review.
3 months ago
stephannie vasquez
Never enough staff, always slow and deposit machines always breaking down.
6 months ago
Andrew Lavin
I went this morning, I asked to open the business accountant because I have personal accountant from 8 yeas. He told me " I can't because you don't speak good English". I told him this was racist and I went in the other lloyds to close BBC where they help me in all things . I would like to know why this person work with the public.
3 weeks ago
Mark Harmon
Worst customer service ever. Took ages to see anyone, then given incorrect information on ever front and we left the bank without the new account we had come in for. If I could give zero stars I would.
4 months ago
Kim Micheletti
It's very bad costumer service I had 60000 thousand pound .I give in Lloyds and they cancell me my appointment. Very bad
4 months ago
Gail Hanson
Great staff and fast service.
8 months ago
Francis SAYDEE
One of the staff members in this branch who rejected my request to open my account in Lloyd’s.
The employee’s attitude was everything but positive as he only wanted to see my back.
According to Lloyd’s requirements to open an account for EEA citizens residing in the U.K., it clearly says that a tenancy agreement from a letting agency is accepted as a proof of address, but this gentleman said that my accommodation provider is not “reputable”, giving some examples of reputable agencies, such as Foxton. Actually, my accommodation provider happens to be one of your customers that has a turnover of £1,5 million a year.
This employee, Mr. Mohammed, who was seated at the front desk, did not even bother to read my tenancy agreement to check the details. I don’t know if this is just an instance of unprofessional behaviour because it was 17:45 when I turned up at the branch or if this is a case of outright discrimination because your employee saw my Spanish passport.
4 months ago
Chutimon Siravitjanya
Monday, a London main Street and only one person of the dtaff working.
What happened? I remebrem some months ago there where at least 3-4 people of the staff.
Kinda worrying
3 weeks ago
Melissa Stevens
Only one person in the till during lunch hours , 15 people in the queue extremley slow. Worst lloyds Ive been to.
4 months ago
Carolina V
Sorry but the customer service is below 0.
1 person on the till and 5 on the floor - floating each time I am here.
Prepare more tills to be ready, especially that you know this is something you have problem with....
3 months ago
Jacob Fredrick
The worst branch ever. The staff is very rood and unfriendly.
6 months ago
pablo Ajpacaja
Unprofessional assistance from the manager, didn’t want to accept deposit Gibraltar pound with solid reason, just to point the England Bank reject these coins, always the same answer. She continued not to accept after myself contact the assistance call, and confirmed the bank staff must to accept.
3 months ago
V O
Rubbish Rubbish Rubbish....as Lloyds bank in general...
Completely useless staff...unreliable opening hours and always long I mean looooong waiting time to get served.
No wonder why people choose to bank at First Direct and Metro Bank nowadays....
4 months ago
Cristy Rios
5 cashiers and a queue of 7 people, only 1 of the 5 cashiers was actually serving.
I expected a lot better service in such a busy branch.
3 weeks ago
Tristan Jank
Terrible. Went four times just to try and open an account and add my partner to it. Ordered a pin which didn't come for 2 weeks then when it finally did its already ordered another one. Then when I went back to close the account because it had been such a hassle they told me I needed the pin to even do that. Wouldn't accept me coming in person with id. Waste of time
4 months ago
Dale Eesley
Outstanding customer service. Had a situation with a significant amount of money missing and they dealt with it professionally and sorted it out in no time.
3 weeks ago
Alane Middleton
Friendly staff. Unlike some of the other banks where you feel like an account.
7 months ago
Elena Myko
Do not go to this branch if you need any type of customer support as there is 0. Such a shame bearing in mind its prime location
5 months ago
Patrick Mann
As someone else mentioned, I'm counting 11 people in a queue and there's only one cashier. There are 6 cashier desks in total, what is the point of having so many if there aren't the staff there to staff them? Average waiting time must be crazy. Waited 20 minutes to get served.
9 months ago
Emma Ritchie
How to get this bank official e-mail number ?
5 months ago
Dave Grebetz
Distracted, indifferent and slow service from inexperienced staff.
3 weeks ago
Shane Barsell
Appalling customer service from Eric.
8 months ago
Missy McDonough
Friendly staff
5 months ago
Jennifer
Went in half an hour before closing and they were very helpful and there was no que.
10 months ago
Mody Nakhla
I'm wondering why the queue have to be always so long!!!
8 months ago
James Clay
Very good service
4 months ago
Nic Wainwright
Excellent personal banking service
7 months ago
Michael Gardner
It looks very much torn down.
10 months ago
Ahmed Ibrahim
La persona que me atendió me hizo sentir mal, en ningún momento se preocupó por leerse la documentación que le había llevado. Le llevé el contrato de la casa, el del trabajo y una carta de referencia que me hicieron en mi trabajo y aún así no me quiso abrir una cuenta allí porque me obligaba a tener como proof of address un recibo de la luz o del gas, cosa que jamás tendré porque vivo de alquiler en una habitación y no voy a tener nunca recibos a mi nombre, ya que están a nombre del casero. Lo peor es la forma en la que me habló y me hizo sentir. Tranquilo, ya me llevo mi dinero a otro banco.
4 months ago
