Starling Bank
Bank Starling Bank, 3rd floor, 2 Finsbury Ave, London EC2M 2PP, United Kingdom:
220 reviews
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Address: 3rd floor, 2 Finsbury Ave, London EC2M 2PP, United Kingdom
Website: starlingbank.com
Phone number: +44 20 7930 4450
GPS coordinates
Latitude: 51.5199520Longitude: -0.0848105
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reviews
Pasang Dolma
Shockingly bad service.
Starling could not display more incompetence and ignorance of small businesses if it tried.
The thought of trusting this outfit with money is ludicrous.
2 months ago
Elyorbek Khudaybergenov
It started very well. Great app with push notifications and integration with quickbooks. 6 months down the line they gave us a 2 months notice to terminate service stating our business is "too risky for thier Apettite"
We have a food business so not sure what risk does bank have, moreover we provided them with all information before account was opened and nothing has changed in terms of turnover/ cash handling etc.
It was a waste of time, I wouldn't recommend to any serious businesses.
2 months ago
jenny roberts
Great bank when apps running, but if you want to get in touch with them, then forget it. I am currently number 68 in a queue to have my issue responded to. ( 68 ! ) This is not a one off or temporary issue as this the the 2nd time it gas happened. The first time I just lost the will to hang on after the same level of service. Now it's happened again may need to assess if this type of service provider is right for my business.
10 months ago
Jenner Estrada
I was so excited to start with starling and in the beginning it worked well. The app is great for transfers and security etc but look deeper past the flashy stuff and you’ve actually got something that simply doesn’t work and a customer service system that belongs in the dark ages.
Our card suddenly stopped working for certain transactions of varying and ever decreasing amounts for no reason. Then online payment of more than £100, then £50 - now it doesn’t work at all. The two step authentication codes never arrive, the online app verification is just a toy that doesn’t meet the standards required by 95% of the worlds online merchants.
Having sent multiple emails to the starling support team and called them through a roundabout telecom system I was told that it was in fact the merchants fault I couldn’t pay. Uh huh.... so PayPal, Amazon, tfl, Tesco and Sainsbury’s are all just getting it wrong everyday.... like really ? After explaining this was rediculous and our other bank cards worked fine we then repeatedly told it’s definitely the merchants fault. Honestly, this actually happened. Fast forward and having given them over 2 months to fix the problem and hrs of operating time processing expense claims for staff having to use their own cards and missed payment deadlines because of ‘bank technical problems’ - like that’s even a plausible excuse these days which I had to admit to people we trade with. We are pulling the plug.
My advice is use a proper bank. It’ll cost you the same money, ok you don’t get emojis to send on your in app messages but if you have a business to run at least you’ll be able to pay for your petrol in Tesco.
1 month ago
Jim Shute
My sister has been waiting 4 months to receive her bank cards. Every time she calls she gets told the cards have been sent out. Yet they haven’t arrived. She doesn’t keep well and this is stressing her out. I’d like for someone to contact me regarding this. She is sitting with no money to pay bills or put food on the table. You are not giving her access to her own money. She wants this sorted ASAP
2 months ago
MeDiUM
Terrible and incompetent customer support. Very difficult to speak to an actual person. Web site says someone will call back in 2 hrs, 4 days later nothing. Complained and got a message saying someone would call back later that morning, no call received. 3 days I complained, got a call and was promised the issue would be resolved, it hasnt.
Avoid this on line bank.
1 month ago
Tom Ugarte
Best bank literally!!!!
So easy to use and polite customer service
1 month ago
Nita Werner
I’m very disappointed with my experience of trying to open a business bank account with Starling. Reading through the recent reviews here, I’m not the only one.
Here’s Starling’s description of opening a bank account under the business section of their website:
“At Starling, we do things a little differently. Open a bank account online using only your smartphone - it’s quick, straight-forward and easy.”
In reality, it was slow, complicated and difficult. After the initial application, I waited a week, and then I was asked to provide more information - which I did. Then another week of waiting, and another request for more information, which I again provided. And then more waiting, and yet another request for more information. By this time I had answered dozens of questions, sent them numerous documents including invoices from a supplier and a letter from my accountant. This process has taken three weeks, as opposed to the 5 days mentioned in the app.
Starling, you need to be much more open and honest about how much information you require and the time this process takes so prospective customers can make an informed choice. Don’t make claims on your website that you’re not going to get anywhere close to living up to.
After wasting 3 weeks of my time, I opened a Monzo Business account (Monzo are also a fully regulated UK bank) which was up and running --- within 30 minutes.
2 months ago
teamhex
Well where do I start. This has been the worst customer experience bar none. Having banked with HSBC for 30 plus years I wanted to open and transfer the balance from a business account to one with the self proclaimed saviour of banking services - Starling! What a disappointment - questions, letters from accountants, more questions, not the right letter, not the right wording, more numb questions, more information requests. I wanted to transfer a small credit balance from an up to date UK Limited company but you'd have thought I was moving millions from an offshore account. It was a complete waste of mine and my accountants time, three weeks this dragged on and the questions are never upfront so you end up virtually completing their sign up procedures. Gathering more data. So the moral of the story is not to necessarily join the flock and consider your options. I opened an account within 10 minutes with CASHPLUS BANK and that included my sort code and account number, my debit card arrived within 4 days. I would recommend them hands down over Starling - the analogy of a flying SHED in their advert is pretty accurate and not far from the truth in my experience. Please don't insult me by saying you have to do regulatory checks etc these criteria are the same across the board for any bank, so why 10 mins for one company to action while TWO WEEKS on you still cannot manage...
2 months ago
Haley Dalton
app doesn't find company then you are stuck in a queue so they have failed at the first hurdle !
1 month ago
Dawn Waxler
Brilliant service, easy set up and account management.
1 month ago
Richard Lentz
Worst banking service imaginable. Never again.
I've been with them right from the start. Had our business account closed today, due to their changes in policy, with no proper warning (a message was posted to the banking app, not the email or the business address).
Customer support on this matter (and on other past issues) was as friendly and helpful as a knucklehead club-bouncer.
I don't understand where are all the 5* ratings are coming from, when so many people I know who have used Starling for business have had a negative experience.
7 months ago
Pedro Flores
We opened a business account recently. It seemed quite a hassle, providing everything apart from my inside leg measurement. ???? However, once it was set up, it’s been an absolute dream. The app is very flexible, easy to navigate and we would recommend the bank!
8 months ago
Larisa Gnidenko
What is going on!!!! They’re closing accounts!!!! Week ago my friend lost his money because his account been closed, today i woke up same has happened to me!!!! We need answers starling!!! Shocking bank!!! Got a feeling they’re closing down, everyone beware!!
1 month ago
Yasmin Lope
Opened an account at the beginning of the year and was happy, however as time has gone on there have been more and more times where I haven't been able to access my money. This is either due to issues with the app or because they have put a block on (for no obvious reason) that needs approval via their customer service which has really long waiting times. Customer service can't be bothered to respond to complaints and when they do it's just to fob you off with no attempt at looking into issues. It's obvious they don't care about their customers. Time to move my money elsewhere I think.
6 months ago
Daan Breur
I would expect an online bank to have customer service that doesn't take over an hour to get through to particularly when the card on the app is locked suddenly because of of error on Starling's part when you are standing in the supermarket trying to pay for your shopping. Apparently they sent out duplicate cards only realising 1 week later and then decided to lock usage of the app for payments suddenly only sending a message that is buried in the apps message inbox without any push notification.
Standing in the supermarket for almost an hour on the phone waiting to get through then 25 mins try to resolve it with the customer advisor (admittedly a helpful guy) but ultimately having to leave without shopping after experiencing the embarrassment of having to try and pay for the shopping several times but failing as there was nothing Starling could do in the end to resolve the situation. Amateur banking service I'm afraid. Off to try Monzo instead.
2 months ago
Aimee Leighton
Phenomenal. I couldn't be a happier customer. I'm using them now for both of my businesses accounts, my personal and join account. They do absolutely everything right. I cannot fault them. Using the last of my Natwest account (now happily closing it!) is so archaic in comparison to Starling's. Starling's desktop app is beautiful and easy to use and that's not even their main focus. Their mobile app is, which of course is sublime. Don't hesitate to get an account.
9 months ago
Tarun Kapoor
So disappointed. I listened to CEO interviews and bought her book as story was so relevant to digital age. Attempted to open a business account and discovered it was smoke and mirrors! Terrible experience and probably wont bother to actually join
3 months ago
Demon Overlord
First of all, the process for opening a business account was quite long, but was successful. They have asked for a lot of proofs about my business, but I think they have the right to do it, as long as you don't have nothing to hide!
The app platform is very nice and welcoming. I hope I will not have problems that will affect my business in the future.
8 months ago
V
Customer Service is a joke, no one has any answers! Everyone you talk to will direct you to a Web page, they really don't have any answers!!
1 month ago
Mark Royer
Impossible to contact customer services. Used webchat and waited and waited. Then told I had to telephone - only to receive automated messages to say customer services was busy and to call back later. Not good enough. I need to pay staff salaries and am prevented from doing so by Starling. My previous good experience of Starling is now severely tarnished. Starling needs to up its game if it is to be taken seriously.
5 months ago
Rossy Rossy
If you need a business account you may want to stick to the old fashion banks, 6 weeks on and our application is still being processed, got a in app message asking to supply a company invoice but that was 2 weeks ago now and still no sign of them opening an account for me. If your planning on starting a business next year you maybe ok with starling bank but if you want a business account within the year I would stick to the high street banks.
3 months ago
Steve Longpre
Starling Bank are an absolute joke! Whenever you have a problem with funds being taken out of your account, Starling are far from being helpful. The process that you have to go through. Any High Street Bank sort the problem out there and then. Not Starling, the process is diabolical. Stay clear if you want to lose money
5 months ago
Harry Ishler
Started a new business, incorporated it and needed a bank account. I could have gone to my existing bank but I thought this one looked really good and with the times.
Well, that was wrong, their due diligence is all over the place, asking me for accounts and invoices for a business which cant trade until getting the account?
I don't think they understand that accounting software costs money, which needs to be paid and attributed to the company.
Seems like the future of banking but a bit of sham.
Back to old days, set up an appointment with my existing bank!
3 weeks ago
Egivan Carvalho
Been working with the app for a couple of weeks. Initial issues with non-working card were eventually resolved and so far I am impressed with the way it works. I prefer the old format to the update beta version but in any case it's a good bank with a lot to recommend it.
6 months ago
Ramona Sullaphen
I have x 2 business accounts with this bank and x1 personal. My wife and I hold a joint business account. My wife tried to set up another business account, but the service has been appalling. Constant requests for information already provided. All our accounts are in credit by a considerable margin, and yet they don't seem to give a dam about the frustration and time delay they have caused us.
1 month ago
Courtney Fish
Really disappointed with Starling Bank, we applied for a Bounce Back Loan with our existing bank (who were not Starling) and they told us after a week that they would not be offering anymore Bounce Back Loans. We then spoke to Starling who assured us that they were still offering the loans but we had to make it our primary trading account. We moved to Starling on the 14th July but have continually been told that "we are in a queue" and can get nowhere on the chat or responses to emails sent. My message is don't open a Starling Business Account if you value customer service.
8 months ago
Enya Savchenko
I thought I would give this bank a chance, so I kept my old bank (Santander) open and downloaded the app.
Card did not arrive and they don't pick up the phone and are slow or do not reply to in app messages.
Starling has failed on first hurdle thank God I kept my old bank open.
1 month ago
Rhonda Phillips
Starling Bank are great, until there's a problem. And then good luck having anything rectified by a human. I haven't been able to use my bank card for 3 days - no notification of the reason, to start with, and no response to my support request since. Each time I ask for help on chat or via phone they say they'll chase it up. And then nothing. It's not really acceptable that you're left unable to access your own money, for no reason, and with no support. 24/7 support? I don't think so. 3 days and counting. This wouldn't happen with a high street bank. It's really unfortunate.
9 months ago
Rick Jones
Long queues just to be given no helpful information. Waste of time.
1 month ago
Robert perrin
Never had such a bad experience with a "bank" in my entire life. Avoid!
5 months ago
shorly graca
Excellent card..
Tried this card out... Being that all other banks charge for usage abroad.
Second to none... No issues
Card holds many useful options..
My no1 choice from now on.... Will now use as a second bank account and possibly change over to be my first bank account..
4 months ago
Arfa Hai
Starling bank is fantastic, up until the point that you need to make payments in excess of £25,000 per day - It then fails miserably.
I was unable to complete my companies monthly payroll as the amount was in excess of £25,000 (Maximum you can transfer in one day). This amount is fixed and can not be increased! You can phone up and make a one off request, but this is of little use and not convenient on a ongoing basis.
Come on Starling Bank - You have a great product, but you are letting yourself down with over restrictive criteria.
8 months ago
Victor Salazar
Switched Business Banking from HSBC to Starling but wish I hadn't. Very difficult to get hold of if you need to speak or chat to a human being rather than a robot or web page. Spent a Saturday morning trying to get hold of their customer service. I was number 64 in the chat queue! Eventually got through on phone.
Had a problem in that our company trading name/style is different to our registered name and that customers often make payments to our trading style rather than our very long registered name. Was told to write to them in the post with a copy of an invoice and a letterhead and everything will be sorted. Took time to write to them along with a cheque I needed paying in made out to our trading style.
Got an automated message back saying cheque has been rejected and to ask customer to make it out to the registered company name.
Now been on hold for over 15 minutes to speak to someone. Absolute joke. These guys are amateurs. If HSBC can set up an account with trading name added to it, why can't this mickey mouse bank?
Will now transfer my banking to a proper business bank.
3 months ago
Joscelina Lucelia
In my 40 years of banking, both personal and business, having lived and worked and run businesses around the world, I have *never* had to issue court proceedings to a bank to get access to my funds.
Atrocious customer service - avoid at all costs.
If it was possible to give less than 1 star, I would.
I predict a hollow response from Starling. They’d do nothing before court proceedings (which got a result) so what are they likely to do now?
4 months ago
User Name
After N26 left the UK I scrambled to find a replacement bank. Thinking I wouldn't find anything comparable I first tried NatWest (disaster I'm afraid). After that failed attempt I am pleased to report that Starling is everything I hoped for.
I'm quite happy I found them and would recommend Starling to anyone who needs a modern, no frills bank.
7 months ago
George Sullivan
Very difficult to open new business account. Applied with a major bank and new account verified in 20mins. Helpful staff when I called.
6 months ago
Raymond Franklin
Appalling. Poor understanding of laws relating to our business. Replies received weeks after chasing. Constantly cut off attempting to contact a representative over the phone. All in all far from the streamline service they are marketing to be. I will be taking business banking elsewhere and avoid moving anything across to Starling.
3 months ago
Doreida Flores
I am living a nightmare trying to trace my £40.000 which I opened a Starling bank account with in August '20 as it promised a high savings rate. The app did.nt download at first so I phoned them and after a wait of 20 mins, was told I had £25 in my account. After many phone calls, uninstalling and re installing the app, phone to my usual bank which I transferred the money from, I made another phone call to Starling and was told I had to phone Raisin bank and given a German phone number !!. Never heard of Raisin so did'nt phone Germany but called Starling back, to be told it was my fault as I must have opened the account with Raisin, although my bank had given me Starlings name and account details the money had gone to, and, Google confirmed the sort code number was Starlings. I ended up with 2 different account numbers and sort codes so in sheer frustration agreed to phone Raisin, in Manchester this time, only to be told they will not be open until Monday. So I am now looking forward to a fraught weekend wondering where my money is. I don't believe the good reviews on this site. Worse banking experience ever with staff having seemingly little knowledge of the bank.
3 months ago
goble ramsey
Absolutely terrible customer service. Avoid like the plague. Read the real reviews not the fake ones
3 months ago
Mohd Odeh
I have had a very bad experience with this virtual bank. I transfered money from my current accounts in other banks and to be fair more than usual. Then they restricted my account asking me about my relationship with the sender and the reason for spending the money. I replyed to their message and told them that you can see my name and the account wich are from actual UK banks but they keep asking such questions. One transaction for example is from my credit card company and I withdrew cash of it for the first time in 5 years, but they keep asking me for a statement of it. So they do not know about Vanquis Bank.
3 months ago
Roopinder Kaur
I've been with Starling for quite a while now, and they've been better than any high street bank I've dealt with (I've had a few). Please, Starling, keep doing what you're doing and try not to change. Your customer service has been brilliant, your responses quick and I feel like a valued customer!
10 months ago
Laura Weigler
Stay well away. I have a business account with Starling and have sold a product. The buyer has sent the money 4 weeks ago and Starling illegally withheld MY MONEY. They asked me several documents including invoice, proof of sales and even a letter from the buyer confirming he has paid for the product. They still have not released my money. Seems they are doing this with many people and trying to make interest by keeping our money. As they have run out of excuses, they have stopped replying to our emails. Their phone customer service are useless and they just repeat contact via email! So now we are here with almost £100K of our money in Starling hand. They provide no explanation whatsoever. We already got our lawyers involved. I doubt if a normal high street bank would do this.
All their positive reviews are fake.
10 months ago
Jessica Elliott
no other bank has ever had me waiting as long on the phone to be spoken to as starling bank, its disgraceful. This is also a regular occurance. very poor service.
4 months ago
Jaime Naughton
I changed from Santander because during lockdown they told me I couldn't have a contactless card unless I closed my basic account and reapplied for a 123 account, which could take over a week. Within hours of applying to Starling I was accepted and had Google pay working with a virtual card on my phone and within 48 hours I had a new contactless card.
Their service had been commendable and whenever I have needed anything I've contacted them in the chat service and had my issue resolved within a couple of days.
They're the best bank I've ever dealt with. Also the function they have in their app to round up everything you spend to a separate space is fantastic at Christmastime!
I highly recommend them!
3 months ago
Ivan Munoz
I applied to open an account in December, but there was a spelling mistake in my name, which was my fault. I contacted customer services to get it corrected early January and we are now into February and I have heard nothing. I have called and after 30 minutes of waiting you get an automated message saying that none of their staff are available and the phone line gets cut off. Not a good experience so far.
4 months ago
Valerie Dohrn
I’m a disappointed client : how is it possible that 2 members of your staff don’t know that they were unable to lift a transaction restriction before the 9:00 am “working hour” ??? Just lost 1000£ because of this!!!!!! ???? train your staff properly!!! I guess you get what you pay for...2p services
4 months ago
Andrew Masinelli
i'm honestly so sick of waiting for starling bank to answer my call. It's been 30mins and im still waiting to find out why ive been scammed out of £2000. Worst bank in the world. I highly recommend. Nobody to sign up to this bank.It's very shady with very unprofessional staff. Leaving natwest was a huge mistake. I will most definitely be leaving starling bank
4 months ago
ramy Antunez
I couldnt have spoke more highly of starling with their help with the BBL last year but that has changed immensely. The last few months I've been to hell and back, having my wife in ICU with coronavirus and later delivering a still born. I earn between 700-1000 a week which is clearly seen every week but with the funeral I was left broke. I went to starling for a measly 500 pound overdraft to tide me over for 2/3 weeks but just seen a refusal message. Thank you starling for making my life that little bit more difficult over 500 that I could've returned in a couple of weeks.
4 months ago
gwynn s
applied for an account, but after asking far too many in depth questions that i found to be rather intrusive. I answered as best i could without divulging my entire business concept to them.
Despite me personally having a clean credit record, and my business having an excellent track record, and us having over £70'000 to transfer to our new account. they decided not to give us a bank account!
well have a 1 star review, and ill take my investment and business elsewhere.
LLoyds bank have 2 business accounts for me already, and didnt need to know my suppliers details and our annual spend with them etc!
6 months ago
