Ray-Ban
Optician Ray-Ban, 15 James St, London WC2E 8BU, United Kingdom:
93 reviews
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Address: 15 James St, London WC2E 8BU, United Kingdom
Website: ray-ban.com
Phone number: +44 20 7420 9331
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Latitude: 51.5132202Longitude: -0.1238912
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I have to say it is very difficult to work with this company here in the UK. I tried to purchase a few pairs of sunglasses but the online order would not take and I contacted customer service in the UK a few times but it was very slow and they could not help, and I am not really sure if they had a good grasp of how to fix anything. I ended up ordering some from Sunski and it was seamless.
1 month ago
Crystal Thomas
Just want to say thank you so much to Karen and Dr. Patel for all their patience with me. I broke my glasses and pop in to the Ray ban shop. Without appointment they manage to do a eye exam on the same day and in 5 days I had my brand new Ray bans ready! Thank you so much for all your help!!
8 months ago
Only Fun
Had a very pleasant shopping experience today at the Ray-Ban shop in Covent Garden. Very funky, helpful & friendly staff working there, Guilia in particular stood out as she was assisting me. Although I did not make up my mind at the time, I would definitely return to make a purchase.
Well done, guys! Great customer service!
9 months ago
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4 months ago
Mark Peterson
Subir was very professional and friendly.I Broke my frame and he tried to fix and he suggested it I might as well get a new one cause it wouldn’t last longer as I really can’t see without glasses.So he helped me choose the frames and everything was done under 10/15 minutes.The whole experience was amazing.Thanks Subir
1 month ago
Bella CM
super friendly staff! our shop assistant was patient and recommended lots of sunglasses, she also didn’t shy away from letting us know about all the sale options and even going in the back to get us another pair of the glasses we wanted
9 months ago
austin lindeman
Very friendly and helpful service from a very happy team there. Wasn't sure what I was looking for but after being helped by the staff I left knowing what I wanted.
Very good Covid-19 prevention mechanisms in place too, which was very reassuring.
1 week ago
WHITECHOCOLATE STUDIO
Amazing experience, loved the atmosphere and the look of the shop.
The staff is really nice and helpful, special thanks to Manuel and Giulia. We got 3 different pairs and we are very happy and pleased with our choices ????
3 weeks ago
Dana Renay
Incredible experience at Ray-Ban (Covent Garden, London), especially Mark! He was so patient with me, helpful, and cheerful. So satisfied with my purchase and overall experience.
3 weeks ago
leon dwinga
Called in on the off chance that I could get a quick repair job done on some Ray-Bans purchased in Australia. Five minutes later, job done, no fuss and no charge. Great service. Thank you to the very friendly and helpful staff.
1 month ago
Victoria Goginava
I don't think the phone number works? I've tried calling several times over a few days and no one ever picks up.
9 months ago
CarefreeX
Thank you to the sales assistant Sabir who aided me with my glasses !!! Really kind, quick and efficient service. Would recommend :^]
1 month ago
Crystal Sands
Need to go place. Great staff.
1 week ago
Jagrut Vaghasiya
Great service if you're looking for new glasses or sunglasses, however trying to contact therm afterwards is impossible.
The phone is never answered and there's no email option. When you live in Yorkshire, it's not easy to just pop in to sort out a problem.
1 month ago
Jean Papworth
I was ready to spend £400 in this store, but out of 4 sale assistants only one was able to speak with me about prescription glasses (literally I was asked by everyone in the store to wait for the only guy that knew something about it), and what he could do was only to show me a paper with some prices on.
The “expert” man wasn’t even looking at me straight on the face, and kept checking the store around while dropping a couple of comments about how busy it was (there were no more than 6 customers around). No useful information, no assistance of any kind.
For a luxury eyewear brand this is not the customer service I was expecting, at all.
3 months ago
Nicholas Morris
The Ray-Ban optometrist and prescription eyeglasses advisor were really friendly, patient and helpful.
If you need any help with prescription eyeglasses, any advice on the design, colours and features, Subir is the man to speak to.
Enjoy your visit! :)
2 months ago
Neill McGowan
It is downstairs with no natural light. I love the brand & won't buy any other....but this shop is awful for choosing. Staff very helpful.
4 months ago
Kotb Hassaneen
My husband went into this store to get the Ray-Bans I bought him for his birthday online via the official website properly adjusted today. The lovely, helpful and friendly shop assistant praised his choice of frames and lenses and duly adjusted them for free. An excellent customer service: happy days!
1 week ago
George Lis
Lovely place! Good deals!
11 months ago
Joisy Aloor
Staggeringly inept and useless. Ordered a pair of wayfarers with prescription lenses 4 weeks ago. They said they couldn’t use the prescription I supplied so gave me an eye test. Get a phone call 3 days later to come and collect. But they’ve put the lenses in the wrong frames - then can’t find me on the system even though I have the receipt.
No problem, they say, they’ll put them in the right frames. 3 days later go and get them - they don’t feel right, my vision is blurred. So take them back, have another eye test, and told they will expedite the new pair. That was two weeks ago. The head optometrist said he would deal with it personally as there had been a fault on one of the lense.
Still no call. Just phoned them again ( which is an achievement in itself as they hardly ever answer the phone) to be told their system is saying they were shipped on the 19th but they can’t find them ?!?!?
I’m still waiting........
6 months ago
Antony Nelms
Amazing shop, staff very helpful, especially the Italian girl Gabriela ????
2 months ago
Rich Pagan
I'm working İstanbul Airport Ray-Ban store now but one day i will working here.
10 months ago
Jeff flores
Mateo’s service was great. Very attentive and honest.
Thank you!
2 months ago
Camille Brijer
Wonderful experience. They fixed my glasses with no fuss. Their service blew me away
1 week ago
Charlie Fine
Super cool shop, the sales assistants helpful. The sales assistant I had was called lulu, she spent loads sorting out my glasses for me, great customer service. Couldn't recommend enough
6 months ago
Jane Sloboth
A wide selection of sunglasses as well as normal glasses but at city prices. They need better lights and more mirrors though as it's hard to actually see what you look like!
1 month ago
Erum Hyder
Friendly staff attempted to fix my glasses for free despite it not really being a service they offer in store. They did what they could and then suggested a local optician who did the rest (also for free). Thanks guys!
3 months ago
Donna Sirounian
Useless. Avoid new Ferrari Ray Ban range. Screws work themselves out in a couple of weeks. The screws can only come from Italy. Nobody from Rayban in Italy can help. Waste of £230.00.. now need to buy new sunglasses
6 months ago
Mark Ditorri
The shop is great, but there are some spaces which lack a bit of light. They have a great selection of glasses and very friendly staff.
1 week ago
Shivonne N
Popped in to get my (quite old) Wayfarers repaired. Very helpful and all done in about three minutes.
1 month ago
Kayden Miller
I don't know if it's this place but I'm disgusted with ray_ban in general I've ordered a pair of aviator sunglasses and paid for them and haven't received any information about my order
3 months ago
Welson Cavalcante
First pair of Ray-Bans since purchase of my vintage pair great deal and service from the guys there, adjusted my vintage pair as 30 years of use had deformed them slightly. Order new lenses online and they fit them free in-store for you which is what I'll be doing to restore my old pair
1 month ago
Thomas Hogan
I went to purchase some prescription sunglasses. One of my worst online experiences ever! The website is poor at best. They state they will deliver, your prescription sunglasses in 5 working days. Haha
They had an issue with my prescription but didn’t contact me until 3 working days.
I’ve always had Ray Bans, however this experience has put my off putting any further money their way. Sorry Ray Ban you have lost a loyal customer. Not only that I will be encouraging my friends and family not to purchase Ray Bans.
1 week ago
Kristian Boehmer
Good service from an iconic brand. Very happy with my purchase.
5 months ago
Alex Egan
About the best way to purchase RayBan in the country - the full range, mirrors everywhere, staff on hand to genuinely assist and friendly with it. I walked out with a new pair of Wayfarers and an empty wallet. You won't get the best deals here as it is in Covent Garden but you will get great service, the genuine product and a positive shopping experience.
1 week ago
Marvin Taylor
I had a problem with my Ray ban sunglasses, I went to the shop ask some information the only thing that the staff could tell me was your warranty is expired we can't do anything... I went to sunglass hut upstairs the staff help me out and were very helpful.
6 months ago
Robert Wilson
The Italian guy in the store was extremely friendly and helpful.
5 months ago
Helene Kocher
Very helpful staff, had an issue that they fixed in no time. Very friendly, effecient and reasonably priced.
1 week ago
Sarah Sapouckey
I am very disappointed of the customer service of Ray-Ban. I visited the store as one arm of my prescripted RB glasses broke and i needed a replacement. At the store they told me that they can‘t help as they can‘t order spare parts. Excuse me? Of your own brand???
On top of this they gave me the advice to try and buy spare parts on ebay or go and visit other opticians. That‘s just rediculous!
1 week ago
Cynthia Boudreau
Their customer service is very inefficient and unhelpful. They advertise Black Friday offer on Perks at work web site and when i got the Ray-Ban page the offer didn't work. After contacting their customer service, which didn't know anything about this offer, they were not able to help me, and just send me off. Really shame
1 week ago
Carrie Solberg
Massive range of course but the store is too dark so the frame colours aren't true to daytime colours, and same for the lenses. The store should have much more natural light - it has none at the moment.
3 months ago
Lola Johnson
decent selection but for some reason very poor lighting? why would you make a glasses shop especially dark...
1 month ago
dele amyson
If you want good quality sunglasses this is the place for you.Friendly staff plenty Ray Ban's to choose from. ????
5 months ago
Daniel Bradford
The staff was really friendly...
4 months ago
Akim Nilausen
Great customer service, hanna was excellent, perfect place to get your Christmas present.
1 week ago
Daniel B
"Trendy" lighting makes it hard to get a good idea of how glasses look on you, staff weren't overly helpful or friendly. Good range of glasses.
1 week ago
Jazmine
The temples of my Ray Ban prescription glasses developed a fault and I took them into the Covent Garden shop for advice, when the original retailer refused to deal with the matter unless I paid an additional charge. Clearly the fault looked as though it would be covered by the warranty and the manager at Covent Garden, Etain, was so helpful, providing me with information about how to contact Ray Ban UK to resolve the issue.
This level of after-care service is really supportive and enables me to persuade the original retailer to deal with the problem. Thank you Etain!
9 months ago
Aaryn Evans
It's a cool looking store but doesn't help when you can't really see what the glasses look like. Staff can also come across as pushy.
1 week ago
merlin obreslin
Horrible service. We asked why they were harrassing us every 5 seconds (quite literally) and they were just rude. Felt so so uneasy and ruined the day out. I think the manager needs to rethink customer service skills. Absolutely horrific.
4 months ago
jimmo lee
Good customer service. Great quality one of the best brands.
1 week ago
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