Specsavers Opticians and Audiologists - Edgware Road
Optician Specsavers Opticians and Audiologists - Edgware Road, 173 Edgware Rd, Tyburnia, London W2 2HR, United Kingdom:
130 reviews
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Address: 173 Edgware Rd, Tyburnia, London W2 2HR, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 7706 0404
GPS coordinates
Latitude: 51.5177079Longitude: -0.1672599
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reviews
Jose Fregoso
A Very Good experience.
The whole experience from Contacts Test to receiving my lenses was professional and thorough .
The Staff were attentive specially the optometrist Philicia,Carla and Shahida very lovely,they explained everything and great customer care.
A good experience from start to finish , thank you .
2 months ago
Danielle Munn
Shahida always goes above and beyond! Once again she has helped my experience.... going above and beyond always, her energy is the best! Thank you - Kate M
2 months ago
Jeremiah Watson
Amazing staff, helpful and kind. A big and special thank you to the manager, I don’t remember his name and Carla, which they helped me lately to fix my glasses and help to buy a new one. Wish you all the best and blessings. Thanks a lot, MaTe.
5 months ago
Ao Shen
Nice staff but they seem to have instructions from the owner to charge as much extra charges as possible.
4 months ago
Romik Byz
I just wanted to write the above & beyond service that the lovely lady called Shahida gives every time!
It’s rare these days to feel fully satisfied with customer service and I really think she deserves a pat on the back for her excellence.
I’m still waiting for my lenses but just wanted to make sure this was seen!
Fabulous!
7 months ago
Paul Scott
They don't know about customer service. Glasses without Case and Wipe , Manners, behaviour ,Will never return, don't recommend.
1 month ago
Keleigh Nichols
The optician is very good, but the sistem of the company is not OK. They push you to buy 2 pair of glasses (ridiculous difference between 1 and 2 pairs).
1 month ago
Ashley See
After 20 years neglect, I decided to get an eye test sorted and booked an appointment with my local Specsavers. I had a call an hour before to confirm I was still scheduled to arrive and asked about my previous eye health. When I arrived I was greeted by Said and had my test conducted by him. He guided me through the process and explained everything in great detail. I was extremely impressed by the whole service that the staff gave and came out an extremely happy customer!
11 months ago
Hat Tea
Usual 5 star treatment... very attentive optomatrist and staff.... a real pleasure to have examination here!
7 months ago
Craig Mikesell
Is it possible to improve on perfection ?
2 months ago
Christel Lehmann
They don't know about customer service. Manners, behaviour to ethnic groups disguising. Will never return, don't recommend.
5 months ago
brustin masterson
The optician who did the eye test was efficient.
But no many varieties of glasses
7 months ago
Donna Stanley
Been going here for years. My eyes are thankful!
6 months ago
Teri Ventura
Very nice staff, easy to follow Covid management. Similar to most other Specsavers, racks of frames!
6 months ago
justin johnson
Worst experience ever. Proper money-grabbers. A true shame to the profession.
6 months ago
Amir O
Outstanding service from Edgware road specsavers optician.
Manager Ahmed went above and beyond our expectations.
Imran and Zacharias thank you for your attentive care for my boys and urgently needed referral.
Phillia a pre reg with phenomenal knowledge and expertise, undeniably professional in her approach.
I am very grateful that you have given us the peace of mind needed for mum's sight test.
Priyal and fiza amazing ladies very calm and patient.
Thank you all for looking after my family.
????
7 months ago
Aleksey Pligin
Like this branch zac was really good very good cataract test
6 months ago
afifa babul
Very helpful but could do with moee of a variety especially for the youth
7 months ago
Rachel Taylor
THE WORSET EXPERIENCE I HAVE EVER HAD there are expensive rude and dont care about the customer - I paid for glasses that they never delivered and when I complained they refused to speak to me! they are a franchise and therefore there is no head office to complain to - when I called the shop the staff hung the phone up and then said they didn't know the name of the manager of the shop - unbelievable
my advice GO ANYWHERE ELSE BUT HERE
UPDATE on my complaint having phoned the head office and finally getting the manger Ahmed on the phone I got a FULL refund its a shame that the manger is LET DOWN by his staff so I thank him - I would never go to his store again his staff are horrendous
8 months ago
James Conacher
I have been coming to this branch for 12 years- I went in today for the first time in two years for an eye test.
I called up every month to order a months supply of lenses, this month I was told that I needed to book an eye test before I could order lenses. Ok. The day of the eye test they called me to ask if I could come in earlier. I was unable to do they booked me in for today. ( I also received a call this morning asking if I could come in earlier).
The four young girls working in there are highly unprofessional and chatting like they were on their lunch break at school. One complaining how her aunty doesn’t allow any shoes or slippers in the house only socks... .
After my eye test I asked for a couple of pairs of temporary lenses whilst I wait for delivery of my lenses as I had none left. One girl delightfully informed me that it was new regulations and she wasn’t allowed to give me any spares.
I couldn’t be bothered to argue as the lenses always arrive within 3 days.
Right after paying I was informed that the lenses would arrive within 9-10 days.
The girl knew that I needed lenses asap but asked me why I didn’t say I needed them quicker.This was done purposely.
I said that I needed a few pairs of lenses as I can’t go 10 days without seeing.. the optician agreed that I could have one pair!
Whilst putting the lenses in by the sink (the hand wash was 95% empty and it was extremely difficult to get any out!) I could see McDonald’s bags all over the floor.
I suggest the manger review the staff as this new batch are unaccommodating, messy and unprofessional. The optician doing my eye test was efficient.
I won’t be returning.
10 months ago
Philip Terra
The staff were professional and friendly in their interactions with me. All precautions were taken to ensure my and their safety from the Corona virus
Also impressed that although suggestions for my glasses were made, my choices were respected and I never felt pressurised to spend more than I needed.
2 months ago
Earl Heron
I randomly went there to see if I liked any of the glasses .The service was amazing,the lady (her name was Sheina,not sure sorry) was really patient to help me to find the style I liked,so I ended up buying 2 of them !
5*
1 day ago
Deborah Mabry
It's my local optician. Always had good treatment. Service very good
11 months ago
Bobby Mangum
Marvellous. Excellent, painless earwax extraction process, reasonable price.
2 weeks ago
LuciferXI
Amazing customer service.
All the staff has been very professional, kind and careful.
The eyes visit has been the best one I had in my life. They really care about every costumer and make sure to give their help and find out what we really need.
They had sold out, with the new glasses, the problems I had.
Many thanks to all the staff.
I feel completely satisfied.
2 months ago
Mickey Mishra
I just entered in the shop and I was approached by a friendly gentleman. He asked me what I was looking for and he showed me what I needed. Very polite he invited me to the counter and I paid for my products. Very reasonable price and quality stuff. Happy with the process and staff members. Will be back.
2 months ago
sandy bottoms
Super rude!, they have a problem with not seats, they pretent to make a 90 year old walk around waiting for her glases for an hour, the customer is an inconvenience for them, not recomended.
10 months ago
DAVID FERNANDEZ
Worst customer service I have ever experienced, I walked in to collect my prescription glasses. The manager looked me up and down and clearly decided that I was not worthy of customer service. A married couple walked in behind me and he chose to make a point of walking around me to address the male in the couple. First time I have been discriminated against for being in a shop without my other half, it was quite upsetting. The lady that did eventually serve me however, was very pleasant and helpful. I will not be returning in a hurry!
3 months ago
Mandy VanDam
Went this lunch time, performed eye test and bought some new reading glasses. I was impressed by the staff professionalism, both sales and the optician. All explained to me very clearly, very good service, recommend this store.
2 months ago
David Cobin
Poor customer service. Quite a long wait & disorganised queue management. The prices are (apparently) low but that is reflected in the service. I say apparently because when you start adding basic filters etc, the price is as high as any other high street opticians. Not recommended
3 months ago
Joseph Xerri
My visit to specsavers for earwax removal was brilliant. The audiologist Mark was very good explaining everything at the start . And all of the time talking and describing what he was doing .I would not hesitate to recommend Mark TOP SERVICE
2 months ago
Thomas Thebarge
Pleasant and efficient experience
6 months ago
Shawn Siders
Great service from start to finish. I went for my first ever hearing test and Mark Edgar the audiologist was fantastic, listened to me and explained everything thoroughly. Hopefully I won’t need to be back soon but I will definitely be coming to Edgware Road if I do!
Maybe I’ll come for an eye test!
5 months ago
Matin Salehi
Excellent customer service, all staff were very approachable, professional and articulate. I was taken care of very well. The mannerisms, sincerity and genuineness superseded my expectation. It was an impressive experience.
2 months ago
Luna Daniel
Terrible opticians, very unprofessional. I walked in the store and was greeted by a kind woman who immediately took me to take photos of the back of my eye etc. and then she sat me in the waiting room and said that the optician would see me shortly.... she then proceeded to approach one of her colleagues who was having a chat with the other staff. I heard her colleague loudly exclaim “ughh ITS NOT MY TURN. I JUST DID ONE, ITS YOUR TURN!!!” but nevertheless she came up and took me into the back. She asked me a few questions which I could see she was answering herself before I even answered, asked me to read some letters and then said that I had 20/20 vision, even though I know I don’t because I have glasses that make my vision 10x better.... it was quite clear she was trying to rush me out of the shop as it was quite close to closing time. I will NEVER be returning to Specsavers after this
3 weeks ago
Mikhail Zhernenkov
A good store to work with satisfactory staff members (Except management), of course being near an Arab community always feels nice. They do sometimes forget they're being rude at times, but many people many minds. I think its just the culture.
Many Halal and Delicious food.
And of course Regent Park mosque not very far!
3 months ago
Todd Burgess
In 30 years of going to opticians, Edgware Road branch of Specsavers was the best experience I’ve ever had. I never thought I’d get gushy about something so prosaic but manager Suhail made the experience of choosing glasses fun and exciting. The care by all staff was kind, efficient and professional. Top, top team, thank you all.
2 months ago
Charles Ellis
I been 3 or 4 times customer service is not good at all they don’t have respect a customer
11 months ago
wyatt fedora
I've been going to some of the best opticians around the world for the past 37 years and I can safely say that have never met anyone as courteous, professional and efficient as Suhail, the branch manager. In fact, I can only find praise for the entire team at Edgeware Road. The technology used, speed of service and the professionalism is impressive, to say the least. I also very much like the sense of community and vibrant diversity at the shop. 5++. Should have gone earlier I suppose ????
2 months ago
Abdullah Havaldar
Got my appointment for contact lenses really quick and was able to buy lenses in the day. Absolutely superb service.
2 months ago
DANIEL SIEGEL
This is my favourite optician. You do not sit long and wait despite the fact that it can become very busy. Good range to choose from. The staff friendly and approachable
Gave me a very good discount for another pair when I lost my handbag with my glasses inside.
3 weeks ago
Brian Files
I had a thoroughly enjoyable service from Lucy, she took the time to use the Specsavers technology understanding what glasses would suit my face shape and went through the important elimination process to find the perfect pair for my face... She also provided very considered and supportive customer service, she is an asset to your company...in fact the whole team were all very pleasant to deal with
4 months ago
Brenda Ware
Terrible customer service - refused a voucher saying that I had already had an eye test within the last 2 years (even though I haven't and had an email proving so). Didn't want to offer any solutions or work with me at all and shrugged and made it clear they didn't care about me.
2 months ago
Royce Rubio
Friendly staff, who look after you. Make you feel at ease.
2 months ago
jd walsh
Just wanted to say a big thank you to Suhail - store manager at Edgware Rd. I had to go back to this store ( with my new glasses) on few occasions but regardless of how busy this place was, Suhail always kept everything under control , was very helpful and polite. He's outstanding customer care made the whole of the difference.
Thanks
Joanna
2 months ago
Rik Arson
very disappointed with the service at this establishment.
I made an appontment for an eye test this morning and was booked in at 2.50 p.m.
I got there a few minutes late and explained that this was due to traffic and I was informed by one of the team that I would not be seen to as they were fully booked.
I was 7 minutes late and found this very disappointing.
I took time off from work especially for this.
I will certainly not be giving my business to Specsavers again.
2 months ago
Dan Domme
I've been going there for the last 15 years or so, and every time I visit the service is getting poor. Frames are of cheap quality every so often need to go and get it repair. From me recent visit I had enough and decided not to buy from them.
3 months ago
Stephen Crucian
Very please and efficient service. Came in to have some glass frames fixed which I didn't bought via them, they have been very polite, welcoming and helpful.
3 months ago
Yamiris Rodriguez
Well the much awaited revamp has happened. It hasn't obviously increased stock capacity but the layout seems much improved. The displays are clearly priced from £25 upwards to £165, frame plus different types of lenses too and the lighting above the racks is kinder on the eye and the complexion ! There's a tablet desk near the entrance so you can check out the website to order in a colour choice or use the ' how would l look in these frames' facility. For those of us who are very myopic this is invaluable. You no longer have to ask strangers in store what they think or press yourself up to the mirror and squint at your reflection. Staff won't let you select an unsuitable frame for your prescription or an unflattering one. The aftercare is brilliant too. No matter what kind of clutzy things you subject your new glasses to, they're ready willing and able to put them to rights, which makes the initial heavy financial outlay on new specs feel less painful. Never be frightened either to delay your choice by writing down style reference numbers you like, then checking them on line later to help you decide. Don't buy under pressure. Ask about donating your old frames to a charity too.The cleaning and adjustment machine is now just beside the till so getting a quick spruce really easy.
4 months ago
Cody Young
Highly recommended store for the pleasant & Great hospitable & welcoming service by Suhail the Manager & A very professional check up by Kajal the Optometrist.
3 weeks ago
