Specsavers Opticians and Audiologists - Tottenham Court Road
Optician Specsavers Opticians and Audiologists - Tottenham Court Road, Unit 6, 6-17 Tottenham Court Rd, London W1T 1BG, United Kingdom:
220 reviews
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Address: Unit 6, 6-17 Tottenham Court Rd, London W1T 1BG, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 7580 5115
GPS coordinates
Latitude: 51.5172538Longitude: -0.1313792
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reviews
Nathaniel Johnson
Nice solid place for eye test and glasses. Choice of glasses are mostly functional and not too funky. The service and product does what it says on the tin. Good value and pleasant service.
2 months ago
Neo Nabi
Great service from the Tottenham Court Road branch. All the staff were very helpful. Also they are adhered to social distancing and sanitation.
10 months ago
Richard Lowney
My experience at the Tottenham Court Road store was wonderful, from start to finish. I went for my routine check up recently and was really impressed by the professionalism and good customer service from all staff members. The manager, Shenaz, stood out for me as she was exceptional with customer care and her knowledge of glasses and lenses made me confident in my purchase. She also has a great eye for fashionable yet appropriate frame choice, she took her time helping and listening to my needs so that I could choose a suitable frame. Also, making sure she goes the extra mile so that I was left happy with my choice, making the whole experience run a lot smoother.
5 months ago
Mike Sander
So so grateful for the Manager and General Manager. Nabil and Shenaz. They really go above and beyond for customer service, providing great care. The Google reviews do not reflect the experience I had here. Communication was great, they were helpful and professional but super friendly, and they really put me first as a customer. I really felt welcomed and valued. I cannot recommend enough.
6 months ago
Bryan NoiseMX
I've had free eye test there. Staff was very friendly, professional and helpful. They explained all the steps of the test.
2 months ago
katlyn shea
Always get good service and a thorough eye exam at this place. Great range of frames and lens options too....and usually a 2 for 1 deal.
3 months ago
MYSONSOF LIBERTY
Obviously loads of fake reviews here. :-( This branch continues to disappoint - today was the absolute last time going to Specsavers. It is a stressful experience from start to finish.
- Staff dont give two hoots about customers
- I bought 2 for 1 on sunglasses, with one prescription ready in a couple of weeks and the other without prescription. I asked if I could take the non-prescription today and was told "yes". I then paid £89 for the two pairs and was told "can you have a seat so I can clean these up for you"..... I was being sold the display pair with no explanation! I questioned this and was then informed that they didnt have the frames brand new in stock and thats why I was getting the display pair. Since when is it ok to pay full price for display glassses and not be informed of this before sale? Why would I pay full price for display glasses and why are they being sold to customers during the pandemic?
- I was offered to keep the display glasses until the new frames came in, but staff member suggested the display lenses would then be transferred into the new frames. Again, what kind of service is this? I want new frames, and NEW lenses for which I have paid for.
- The display frames I tried on were all filthy - absolutely no care to cleaning especially in the time of Covid.
- The final nail in the coffin was receiving a case for my second hand sunglasses whereby the glasses dont fit in the case unless I take the cloth out. Just so imcompetent and careless!
Absolutely diabolical shop - I will never go back to Specsavers.
2 months ago
Gao Feng
This store had amazing service! I was assisted by a young gentleman (Dhruv I think the name was). He was patient and understanding since I wasn't sure at all what I was looking for. All my questions were answered and explained very well. I will defiantly be sticking to specsavers!!
4 months ago
Sandy Valyou
Nabil and shenaz showed great service and helped me with through my whole journey. There service was superb and it was amazing. I would recommend them and this store due to their service.
4 months ago
David Ziegenhorn
Brilliant service and absolutely lovely staff, got me out of a very tough situation when I lost a contact lens at work. THANK YOU
2 months ago
Angel Cooper
I had ordered a pair of glasses quite recently and I was amazed by the great customer service offered by all members of staff whilst still being limited by how much they could help due to the new Covid restrictions. All staff were very respectful, kind and tended to my needs and preferences when it came to selecting a new pair of glasses for myself and my wife. Everybody was great but one person that stood out in particular to me was the manager Shenaz who helped me choose the glasses and put the order through, she helped me look for the best alternatives without it being too costly while still giving me what i wanted. Overall I am very happy with my experience at specsavers and I will definitely be coming to this particular branch.
4 months ago
Mike Beck
Shenaz gave fantastic customer service which is always great to see. Everyone i dealt with was a pleasure. Great experience.
6 months ago
Matthew York
Went there to get my frames adjusted. Was dealt with by Shenaz, she was skilled, professional, kind and very helpful. A big thank you for Shenaz.
4 months ago
Jocelyn Clark
A big thanks to Nabil and Shenaz for helping my mum with her glasses. Knowing the situation we are they've went beyond to help us. Really appreciate it ????
4 months ago
James Skvor
During my recent visit at specsavers, I was served by Shenaz, she was very helpful and attentive.
Really happy with her customer service.
4 months ago
Megan Liechty
Shenaz was very fantastic staff helpful and helped me picked the perfect glasses, I really like the glasses she helped me pick.Thank you
4 months ago
Cindy Alderink
Shenaz was very helpful and I am very happy with the service I received. Definitely recommend this branch.
4 months ago
Patrick Hannon
Excellent service, the staff are amazing and very helpful, i was showed a range of options for my glasses by Dhruv the sales assistant , he was very attentive and informative helping me make my descisions more clear.
5 months ago
Tracy James
I had a great experience at the store. Shenaz was wonderful and very helpful.
6 months ago
Christine Walker
Been recently to the branch, was really impressed with the service I have received. The store Manager Shanaz went beyong to help my broken glasses. Big thumb up for team.
6 months ago
Claudia W
I had visited this branch recently and the service I had received was outstanding, particularly by Shenaz and Nabil. They both greeted me and my wife on arrival of my visit and had been extremely helpful and provided us with great advice on what would suit our individual needs and lifestyle. I would definitely recommend this particular store to friends and family, especially to see Shenaz or Nabil as they had provided me and my wife with exceptional customer service.
4 months ago
Liz Hagan
Drew is the best in this store, he being so patience, I know I’m not an easy client, he always being so friendly. Thank you Drew
3 months ago
eduardo ramirez
Well organised team and great service from all members, especially Droove!
4 months ago
Long Ip
Test was quick and efficient. Kish was great.
4 months ago
Muneer Pulikkoottil
I ordered a pair of varifocals using my old frames which I got as a second pair from the Brixton branch but never used. Paid £367 and was told that I cold get a second pair for VDU usage which the optometrist suggested. When I collected the 1st pair and was ready to order the second pair I was told that the offer applied only to new glasses. So if you try to recycle, you paid much more than if you buy two new pairs. I was willing to buy a new pair provided I’ll get the single view lenses free but the manager said NO.
I feel their prices are not very transparent, Staff they must be on commission and the company overall does not care about recycling.
How many of you have a drawer with second frames from Specsavers that never use?
3 weeks ago
Jesse Locke
I went here a week ago to find a new frame. I was very much helped by Farida in searching it, since great varieties of frames and it could be difficult making a choice.
This is definitely my favourite place: Good quality and price!
9 months ago
Bob Stringer
The service there was very helpful and shenaz was kind
5 months ago
Ron Murchek
Fast service and good price. The communication was not very easy. I had doubts regarding the prescription but they did not answer my e-mails.
6 months ago
Brenden Harmston
After living in London for 5 yrs and using different opticians this place has proven far the BEST. Fast service, very professional, friendly, high quality glasses for the lowest prices, plus one year guarantee for no extra cost. I only had to wait a week to get my glasses. I love specsavers and love their tottenham court road location. Thank you guys!
6 months ago
Amy Armstrong
Excellent customer service Drew and very friendly thanks
4 months ago
Saman Khatami
Been going here for YEARS. handy location. Never met the same person twice
9 months ago
Rebekah Joiner
Service is always great and quick. Got my prescription lenses sent to me next day! So pleased
9 months ago
Karessa White
Went into the Tottenham Court Road shop today to buy my first pair of glasses, I felt really daunted by all the choices and had no idea which ones would suit be best but one of the optical advisors called Daniel D helped me so much and made my experience really enjoyable. He helped me pick a whole range of styles that would suit my face shape and took the time to help me pick the perfect pair of glasses. He was so patient and really put the effort into helping me pick the glasses that suited me best and didn’t make me feel rushed or that I was taking up too much time. I’ve left with two lovely pair of glasses and I’m so happy. What amazing service thank you so much! Daniel is a credit to your team.
4 months ago
Phil Sevetson
I needed to adjust my two pairs of glasses which I got before the lockdown, and went to the store today. Mo, despite of busy helping out with customers all day, was very patient in helping adjusting my glasses, as well as fixing another one we brought, and all the work was very well done! Couldn’t appreciate more of his help!
11 months ago
Kathryn Jones
First of all, I want to thank the people who kindly welcomed me in a very professional way.
My eye test was a success with Sonia Shah, a professional like no other and more in her professionalism in understanding the client with great advice, and many details that fill the client with an environment prone to return and recommend 100%.
... If there is one person with the best ways to lead a customer to the best, they can choose regarding their glasses, it is El-Turik professional in customer service, his charisma and kindness makes the customer feel satisfied to recommend this store as the best in central London
2 months ago
trayc Ceer
There's a good selection if frames and the offers look good too. But if it looks too good you can be sure there's a catch or three. I left unsure whether the offers are full of weasel words or the salesmen are fork tongued. What I thought would be simple arithmetic ended up with me watching a magic show as the sales guy pulled rabbits out if hats which nullified any discount. The 25% discount for over 60s works out more expensive for the OAP than for young guy paying top rate of tax.
My conclusion is that the business needs to take a long hard look at the ethics employed in the sales process. I went in expecting to buy a pair of specs. I walked out without ordering and checking my pockets to see if I'd been dipped by the con artists they employ. The con is built into the pricing structure and the staff training. Buyer be careful. Leave your credit card at home.
4 months ago
Zach Schmidt
The most helpful opticians I have ever been to! Drew was very friendly and went out of his way to assist.
I was visiting my partner and was down in London from Glasgow, I came in at 1830 on a Saturday evening with some damaged glasses - Drew repaired these as best as he could (they were beyond repair, but it was enough to get by!) Drew then arranged for me to have an eye test that evening, and my new glasses were ready for collection by lunchtime on Sunday in time for my train back north.
A genuinely fantastic experience and by far the best Specsavers branch I have ever been to (that's at least 6!)
Thanks!
3 months ago
Jenna Hoffman
Utmost quality. Never have I been to a better eye store than Specsavers Tottenham Court. Not only did their employees consistently treat me with fantastic customer service whenever I visited the store (and I visited many times), their in-store policies are amazing. When I came in a month later after ordering an updated pair of glasses from them, I informed them that my right eye felt blurry. Within moments, they gave me a free eye check-up for the next day and ultimately a free replacement for the right lens. As a study-abroad student who has visited various eye stores in London, I highly recommend this store to anyone looking for great prices without sacrificing great quality.
2 months ago
Maaike
Horrible experience. Misleading information and offensive approach from staff. Ordered prescription glasses, very rushed and careless. One doctor said the glasses were a perfect fit, after prescription another said the glasses were wrong fit my face. While picking up, the staff didn't have any idea what he was doing with the glasses and made me feel offended but couldn't say a word because I was afraid that they will damage my glasses which they wouldn't pay back.
As the name suggests, you might save a little but don't expect a good service and satisfactory customer experience. Wouldn't recommend to anyone, I still have problems with the glasses. I regret it very much to have shopped there.
2 months ago
Vanessa Denis
This is, in my experience, a store of two halves. The upstairs contact lens and sight check space is really friendly, professional and chilled. The downstairs is a hard-sell trading floor. The guys working there are clearly salespeople first and foremost, rather than eyecare people. Thankfully I was able to stand my ground and avoid shelling out more than I would otherwise have intended (there was pressure) but some of the conversations I overheard were eye-opening. Straight out of a sales training manual (I trained in sales so have been there). Communication is another problem. The guy that fitted my glasses *beckoned* me over with his index finger, rather than asking me to take a seat! These people need some basic courtesy, communication and customer service training and the store needs to change its focus away from pure sales and towards listening and meeting customers' actual needs. After having my glasses sorted, I was told that I would receive an email to a survey to rate my experience - no such survey ever arrived. I will happily use this store again, upstairs only, for eye tests and contact lenses, but will likely go elsewhere for any future spectacles.
3 months ago
Kevin Emery
Hi Daniel,
I just wanted to say a BIG thank you for serving me earlier today. Not only did you do a great job in advising me to pick a nice glasses case but you also helped me wrapping it up as it's gonna be my cousin's pressie. I'd like to call that an OUTSTANDING service.
Once again many thanks.
Have a good one.
A
2 months ago
Ingu Kim
Great service from Dhruv!
4 months ago
SKH
I've done my glasses near my work place at your London Wall branch with Jess who was amazing. However, due to the current situation and cause I needed my frames adjusted as they were too tight behind my ears, I went into my local branch at East Ham. The lab person adjusted them for me but when I got home I've noticed 2 fingerprint smudges(picture) in the middle of the lenses. I've called the East Ham branch immediately from where the receptionist told me to phone London Wall as they don't have my details in the system. I've called and spoke with the manager in London Wall who said it's East Ham's fault and she will call them up with my details and tell them to arrange a time so I could go in to get them fixed and she'll call me back. It's been 2 weeks and she never called so I called today again and because of Covid crisis I got in touch with Sammie at Tottenham branch. She said she emailed my details over to East Ham and I should call them up again to discuss it with them as it's their fault. I've phoned EH and after a while a rude lady picked up who said "they shouldn't have adjusted my glasses in the first place as they were not done in their store, that I should've been rejected because they're a franchise but they've done the adjustment out of goodwill and she will talk to the manager today in his day off to talk to the London Wall branch as they're not taking responsibility for what happened".She said the manager will call me, needless to say no one did! So I called back to Tottenham and spoke with ROB!! and thank God I did! He was the only helpful person I've dealt with who actually listened to my issue and actually wanted to help me so I was able to go to the Tottenham branch and get my glasses fixed in a few hours. But only thanks to Rob. I had my glasses for 1 month and was unable to wear them with all this issues. If it wasn't for Rob's kindness I wouldn't be writing this now. I cannot emphasise enough how reassuring and sincere he was. Also he called back when he said he will unlike all the other people I've dealt with. He deserves a huge pay rise and all the recognition he can get. He's a legend!!! Top notch customer service even if I didn't do my glasses in this branch he still helped me. Give him a rise, a promotion, a paid holiday, anything! I would highly recommend this branch to anyone who wants to deal with nice people who care about you and your concerns.
Please check your EAST HAM branch as the customer service is horrible and all the employees are rude!
3 months ago
Caleb Fischer
I went in for my 2 yearly eye test. A next day appointment was no problem for them. Friendly, professional staff. Great service, and great value. Faultless!
3 months ago
Stephanie Shaw
Great service from attentive staff!
I thought i needed to buy new glasses after a small accident but a young gent Kiri fixed my glasses in an instant!
I would recommend the Tottenham court branch to anyone else who has sat on their specs.
Thank you very much young man
2 months ago
Andrew Payton
5 stars especially after the following incident. Thoroughly impressed. I have been a customer for contact lens for around 10 years here. I've always had good service.
Yesterday, I went in to collect a pair of lens with changed prescription. A lady (I forgot to get her name), picked up contact lens for a different person (with same surname), however, asked me to book an appointment for a fit. I knew, I didn't need such an appointment. Anyway, she didn't allow me to just take the lens away (which I was insisting). On checking (after quite a bit of confusion), it was found they were not for me. Then she found the right ones.
I am impressed that even though I was insisting I am happy to take the lens away (without a fit appointment), she stood her ground and did the right thing.
Thanks to a lot, especially to her. Thanks to the whole team for the good work and service over the years.
4 weeks ago
Isaiah Debban
Had a problem with my new varifocals, but, luckily, was dealt with by Kate who was excellent. She was skilled, professional and personable. She listened to what my problems were, made informed recommendations and got everything sorted. I felt she really cared about getting the best possible glasses for me. Great to get proper service.
4 weeks ago
Ashley Sibri
Fantastic staff really helpful and they take great care getting you the right specs.
11 months ago
Natashia Dannegger
Good service, hand sanitizer everywhere. Booked and appointment online before and my glasses were ready a week later.
1 month ago
Aaron Larmore
Polite staff. Popped in to get my glasses tightened.
9 months ago
