Argos Old Kent Road
Department store Argos Old Kent Road, Unit 3 & 4, Southernwood Retail Park, Humphrey St, London SE1 5JJ, United Kingdom:
98 reviews
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Address: Unit 3 & 4, Southernwood Retail Park, Humphrey St, London SE1 5JJ, United Kingdom
Website: argos.co.uk
Phone number: +44 345 656 4143
GPS coordinates
Latitude: 51.4887875Longitude: -0.0746191
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reviews
Ellen Mac
SCAMMERS! DON’T buy Apple products from Argos!
I’ve ordered Apple Watch on 6.02 and I haven’t noticed that wasn’t the newest generation so I’ve decided to return it. I was trying to organize collection from home for over two months. I went through at least 20 collection dates that they should come pick up the item, but they didn’t. Collection were cancelled at 10pm after whole day I was waiting for them....they were trying to sort out when I was calling them but clearly I knew that they don’t give a sh* about it. Money been taken, so now it’s not their priority to collect item. Such a nightmare. Hundreds of chat messages with them, calls and finally after two months someone came to collect it. The lady believe me look like rachet....homeless. So I’ve asked her if she can give me proof of collection but she said she is not doing it, I’ve said that I won’t give her anything with no proof that she collected this from me. She agreed to send me email that I’ve got. On the email says that the money should be in a week time. It’s been two weeks already and nothing. Contacted them on online chat. 4 times after giving my order number people left chat (that happened before too so I wasn’t surprised of their tactics), 5th person told me that she won’t give me return and I need to contact my card issuer. I was shocked. Contacted them over the phone and lady told me that they did investigation and she told me that I’ve sent them fake Apple Watch back!!! This is incredible and I can’t believe this could happen in such a big company like Argos. I am going to do everything to get my money back and to make sure these guys will be punished for the way they treated me as it’s unbelievable. I am going to spread the word everywhere and I am thinking to go to police as this might be big thing inside Argos - maybe someone took my Apple Watch and replaced with fake one. I am sure there are CCTV there so police will be able to investigate it. Don’t buy any Apple products there as you might be accused of sending them back fake products. DON’T TRUST THEM.
2 months ago
Michal Starosta
A very tidy store with excellent customer service.
10 months ago
Tommy Up
Argos is quite popular and it was quite busy when I visited recently. Buying Lego from Argos 80% of the time they are damaged and even got holes! I lost the battle to fight! Joan who works there is lovely and polite! She has super fantastic customer service. Well done!
Lots of space to move and there is the usual hand gels at the entrance.
There is plenty of parking at all times but a little bit tight on the Argos side!
7 months ago
Taylor Bishop
Greta helped us with our order..... helped us choose the right product. Thank you so much x
fantastic service from argos old kent
1 month ago
Sherri Alden
Excellent customer service, the staff members are very helpful when you need some assistants with finding a particular item.
Very spacious on the inside with a modern look to it with a very big warehouse housing a wide array of products with most of the products still being in stock.
6 months ago
Victoria Joshua
The store had very clear signage and was very well laid out to help maintain social distancing. The queue was very fast and I received my goods quickly. Staff were all smiles, very helpful and gracious.
11 months ago
Rosa Pedraza
REALLY pleased this store is opening (with appropriate social distancing) again.... I'm a big fan of the service Argos brings to the community and in particular this branch ... I have certain disabilities that make my forays on shopping trips a chore but the staff are so patient I am very grateful .. Keep up the good work ....ps the parking is excellent
10 months ago
Jessica Smith
I would have given 5 stars had it not been for being asked to move queues only to find the new queue took 15 minutes linger wait than my original.
6 months ago
Georgia Bryant
Got my stuff quickly and easily
Argos is very convenient
7 months ago
Angie
Terrible customer service from Joan. Went to return an item and was refused even though I complied with the rules stated in the refunds section. Thank goodness Curry’s is so close.
9 months ago
Lacie Christian
Very helpful, needed a hard drive ASAP and they took care of us very quickly.
4 weeks ago
Michael Richard
20 minutes waiting to pay with only one till open who is doing credit agreement with a customer! Would be quicker to wait for Amazon delivery. And cheaper too,
2 months ago
Jennifer Busone
Chantice has an excellent costumer service, she is very professional and she's able to manage difficult situations. Thank you.
2 months ago
Serene Lai
Quite a normal Argos. They are fairly standard and quickness and quality service is usual except when they are busy when it can slow down.
3 months ago
Tim Harwell
Fast and efficient service
9 months ago
Noodle Dangle
Why here? Argos is nice because you get a nice range of products in a very convenient location. In this very place it would make sense to have another kind of store. It doesn't make sense to go carrying anything big from there to your house. (You can buy online)
7 months ago
Adalee brown
Been here a few times... Only cos it has free parking. Service is an absolute disgrace. Staff need serious training and reminders they chose to do a customer service role. If they don't want to provide a satisfactory level... Sack them!
Waited ages for an item and when the guy did eventually bring it out he left it on the shelf. I asked him to pass it to me as I had been waiting ages... He replied it isn't his job to pass it to me. Only problem was I don't think it was anyone else's either as there was no one there to serve the items customers had already paid for... What a joke!!!
5 months ago
Bianca Clarke
We got served straight away in and out in under 5minutes well happy ????
8 months ago
david kadouch
Great shop. They have everything. Also super helpful staff who go out of their way to help out with collecting items even just after closing. Thanks Andreas !
6 months ago
Linda Jones
Very efficiant, staff polite and competant. Guluzan at the cashier, Thank you.
5 months ago
Cindy Pavley
Friendly and helpful staff when I visited. Parking could be better. Good product selection.
2 weeks ago
Lisa Garber
applied for a job here through a friend who was currently working here at the time. didn't bother to contact me to say i hadn't got the job instead told the friend of mine that i didn't get it because i would struggle lifting heavy goods and struggle driving a van.
sexist discrimination at its finest.
4 months ago
Michelle Williams
Probably one of the bigger and better Argos stores in London, they have a good range and the staff are fast and friendly. I ended up buying a vacuum cleaner from here as it was easier to do that than try and sort out the online delivery ????. Argos really needs to sort out online delivery as they offer same day delivery and then when you try and take that option all delivery slots for that day are booked out.
7 months ago
Tran Vo
It's a better Argos that the one you find on Peckham. Modern and faster. Has a lot of products and good prices but this kind of stores are half way between old model and Amazon, so I guess they won't be around too long.
4 months ago
Michelle Shoemaker
Website stating there are items in stock when you get to the store there are no items. Just baiting for customers to drop in. Not staffs fault. Staff is good
4 months ago
ANDe Demetriou
Even though Store was pretty much a low volume of customers still found myself waiting on a slow FOH, however that being said I was delivered satisfied customer experience by Anthony. Thank you will come again
4 months ago
Jun Wang
Lovely staffs and good Express service
2 months ago
Chris Jordan
I had the misfortune of rude and incompetent staff on 27/11/2018. I bought a Samsung TV on the 22/11/2018 because it was on sale due to black Friday I assume, but I never opened it until Sunday 25/11/2018, when I put the power on there were a line/crack from to bottom, then I dialled Argos customer services the next day and was told to take it to the store on arrival I was greeted by a rude individual when I explained the problem she fetched her team leader, then the first individual accused me of that the crack was on the middle of the TV which it does not matter anyway where the crack was ( her exact word was you thought we will never open it and put the power on with a grin on her face ). I was shocked and angry. Anther accusation was that I bought the TV on 22 of November 2018 and I was probably using it and break it until now but I had TV already I did not need it immediately. Then the team leader accused me of damaging the TV AND putting a plaster on the actual TV itself before realising it was not actually a plaster but the original film covering the TV which I never removed. Then they made me call Samsung customer services which was professional and understanding. The worst experience of my life in any retail. Never I or my family will ever shop in Argos. Argos should be ashamed of themselves for employing such rude and incompetent staff. Their last excuse for this treatment was well we have to fellow the procedures which I don't mind but it is the ruddiness and ignorance of the staff. They embarrassed me in front of many customer. They never offer me to talk privately until right at the end when I asked the names of the two people involved. the team leader apologised at the end but only when she realised that I am taking the matter further which was too little too late. I gave them one star because there were no lower rating. I now complained to Argos customer services and demanding a copy of their CCTV camera and will see how they handle the matter before taking any further action which embarrass them. I have some footage on my mobile as well which shocked my family.
6 months ago
back flip
I have bought a item from jewellery counter and was given the wrong item when I tried to get the right item they refused to give it to me which the store manager refused to this is how they treat their customers in old Kent road Argos
1 month ago
Andrey Shuklin
Well, staff knows what they are doing but not very friendly. They do not smile or try to make you feel welcome. Therefore when it comes to customer service, it's not satisfactory. I had a large item to carry home and they didn't give me nothing to help me. I bought a bag and I thought it was enough to put around the box so it can function as a handle but it was too short. They did not care to help me. I saw that one of them assisted an another lady with a string. I guess if they don't like someone as much they do not help.
9 months ago
Sam Glazer
Love the system that you can check online and reserve your products. Great after sales service. Fast and efficient way to buy stuff and home delivery available which is a bonus.
2 weeks ago
Alex Risinger
I had a very good experience with the Argos manager in Old Kent road, she is such a nice and well mannered lady. Old Kent road Argos is the BEST.
5 months ago
Tammy Krebsbach
Collection points not labeled. Staff busy upselling insurance on electronics, so cannot bring orders which are "ready" to the counter.
Other than that, it's clean and bright.
6 months ago
Dusan Mikula
Omg... 7.30pm and a queue as long as a mile, with only 1 person behind the till...absolutely ridiculous
3 months ago
Jessie Jones
Great shop, I love it, it's great, staff are good and waiting time is low.
4 months ago
Khafiza Rikhsibayeva
Great customer service , I have MS and was using my mobility scooter the staff were very helpful and helped me lovely people can't thank them enough .
6 months ago
Amelia Killingsworth
Very good people work here.
Fast service and extremely friendly
Thanks guys
5 months ago
Kariann Holland
Fairly small and efficient branch. I have never had to wait more than a few minutes for my orders.
4 months ago
Kate Wham
Very helpful and efficient. Well resourced with top quality staff.
5 months ago
Annie Dougherty
Avoid Argos online like the plague. Nothing to do with this store? It does now. If your company spent more money on customer service and less on the store interior design this would be a positive review. Ordered items online which were in second hand condition, long holds on the phone, replacements not coming, selling items out of stock. A shambles.
6 months ago
Saeed
This new fast track service is absolutely Crap! Why they changed from the old system is beyond me. Rather get things delivered to home them go in that shop!
8 months ago
Angie Runkle
Visited about twice.. no complaints. Staff seemed efficient bar one occasion where even the fast track queue wasn't fast at all!
4 months ago
Ahmed Khalid
Used the fast track service, no staff available to serve.
Customers buying in store were prioritised. This is not fast track.
Disgraceful.
6 months ago
Doron S
Big store which has always had friendly and helpful staff when we've visited, and efficient service. Keyword reservation is kind of weird but I don't think that's this store's fault...
5 months ago
Kyra Motyka
Very good the young man who served me when I was in the store was very good and helpful if was most lmpres
4 months ago
Rosa Gene
Went in today for something couldn't find it. They ran out of stock. The staff wasn't that helpful. Argos book was lot better then this instore ipad shopping .
7 months ago
Aileen N
Modern Argos, brilliant fast track service. Large argos that usually has everything I need.
5 months ago
Ondine Miss
Just went to buy a lightbulb and had to wait over 30 mins after my order was 'ready' until I was able to collect my order. Shockingly disorganised place.
7 months ago
Tony Smith
30 mins wait after payment, and one of the items missing. Staff not informative at all. No orders.
2 months ago
jerry j
The store is closed and no update on google...massive disappointment !!!!!!!!
4 months ago
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