Argos Chancery Lane Holborn
Department store Argos Chancery Lane Holborn, 5 Grays Inn Rd, London WC1X 8PH, United Kingdom:
158 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 5 Grays Inn Rd, London WC1X 8PH, United Kingdom
Website: argos.co.uk
Phone number: +44 345 165 7221
GPS coordinates
Latitude: 51.5186039Longitude: -0.1117651
Location on the map
Get directions
reviews
Danny Gilmore
Selling items that are not in stock. Waste people’s time. Click n collect at your own risk!
1 month ago
Patrick Sheedy
I bought a laptop but the specifications were not what I ordered so I wanted to return it. The attendant, very rudely said that it was only the sticker on the package and that they would not take it back (They didn't care whether it is against the return policy of the company or the customer rights) They complained that they box had been opened but she didn't mind taking her sisors and cutting the tape all the way through, then left it there saying: we are not taking it and left me talking by myself. Don't ever buy in this store, the customer service is pathetic, I even filmed a video while I was there as I couldn't believe how unprofessional they were. You are forewarned....
8 months ago
Elizabeth Hyre
Really bad...
If u have to visit and u come across something called Sky don't communicate with it cause norhing good will come out of it...
Deluded rude etc.
8 months ago
Ian Dunn
Good Argos but staff can be a little nicer
5 months ago
Travis Bart
Very polite and helpful staff
5 months ago
Linda Chavers
I received the most atrocious level of customer service by the lady who served me at the collections desk.... she was really rude, biased and aggressive (she kicked the till to shut it after giving me change for a bag). to add to "Treating Customers Fairly". She charged me for a bag, whereas the customer who jumped the queue in front of me for a bag, was given one for free...and she sarcastically said to me"Hope you have a nice day. See you later". I
2 months ago
Steve Scott
The staff here are super friendly and I never have to wait too long to collect a fast track order. If I have to add something to that order, the staff are always happy to accommodate. Always a pain free experience.
7 months ago
Rick Stone
I travelled to Argos to collect my fast track order. The person at the counter was super helpful. He brought me my order straight away and helped me store it safely in my bag.
3 months ago
Thunder Birb
Staff doesn’t deserve even a single star. Rude, lazy service when came to return a Bluetooth speaker bought 24 hours ago with its original packaging and I unused item. She opened the pack herself and put her dirty fingerprints on it and made an excuse it has fingerprint on it. Unethical stupid lady who looked drunk on her face
2 months ago
Reilly Minigutti
Not as busy as some Argos I know. Be careful though, I ordered a product online and was informed at 8.30am that it was ready for collection "now" Got to the branch and discovered they don't open until 9am which was pretty annoying because I could have gotten it elsewhere but I was stuck waiting for nearly half an hour waiting for them to open up.
3 months ago
Jackie Holdorf
Manager beckie was extremely rude and i think she does not like brown or black people. She ripped the package of the item i wanted to return and did not packed it back. Then walk away and did not help and was pretending she very busy. One of the worst experience i had with argos. She was arguing and asked me to leave the store.
3 months ago
Eddily Paulino
Company is nice,But Staff Is Too Slow
2 months ago
Abby Webb
I have been looking for popular toasters tested by which? Magazine at Argos but could not find any despite several visits over several months. The brand names can be found but not the specific successful numbers/makes. Isn't Argos monitoring successful makes?
6 months ago
Ramona Breazeale
Not very helpful, tried to return an item that I had been told "could be returned" but I had failed to note the small print saying that if the item was not re-sealable they would not refund it. As it had plastic wrap I voided the return policy of said item. Rather then just refund my money, having admitted that they did in fact say "It can be returned" they just did the classic "policy says no" and did not try to help me. It became pure semantics. "I didn't say you could return it if it was opened". Well you didn't say I could return it if it wasn't opened either. They hid behind the meaning of their small print and failed in any capacity to help me as a customer.
3 months ago
ahmed dinari
This is the best looking Argos I have been to. It's nice and clean and quiet also. Argos, over the years it has become less popular due to internet shopping. But you can still get an Argos catalogue from here and shop like usual.
2 weeks ago
Kelly Jackson
I have been here several times and find customer service to be very poor. For example if you are waiting for your number to the Call and someone come and give them receipt they go straight and grab the goods for the person regardless of how many people are waiting. On this occasion the call My number and I waited about 3 minutes because the product wasn't taken to the collection area until when one of the customer service adviser run to the back and brought my item and he apologise. This argos is in a prime area of London and they should be do better than that
2 weeks ago
fernando maldonado
Like the layout definitely one of the more modern Argos stores in terms of touch screen monitors and service have used a few times service was adequate
9 months ago
Emma Lois
Ordered a Tablet online for pick-up at this store the next day, as stock was listed as available at the time of ordering, only for it to be 'out-of-stock' or 'unavailable' when I visited on the scheduled date (a date which was evident from the email receipt).
Had to create an Argos card on the spot in order to cancel the existing order and place a new order for the item, this time for home delivery the coming weekend.
What followed was a shambolic delivery service that delivered to an entirely different residence, nowhere near our building complex. (despite them having our number)
In addition to this, Argos's solution was for us to speak to our 'neighbors' that it was handed over to. I might as well have asked strangers on the street if they received our Argos order.
I was assured by Argos staff that they would retrieve the item with the help of the courier they use and that my order would be cancelled and refunded. That was in August 2018. October 2018 I am still credited for that order on my account, which amounts to £350, despite several confirmations from staff that the 'finance team' had dealt with it.
In the meantime, I had placed a 3rd order of that same item to pick up from a branch in central London that actually had it in stock.
Argos confirmed, via phone and two separate members of staff, that I could collect it from the Tottenham Court Rd branch - one day before a 2-week holiday, the last chance to collect the Tablet we needed for our trip.
Arriving at the store, I was met with cold apologies, for the item was not available and I was clearly misinformed about picking it up that day.
Asking them to call customer service, who I had spoken to just 15mins previously, to explain why they had sent me there in the first place, was met with a negative response, because the item was not there so there was no point in speaking to anyone about it.
A member of staff on the phone later could only apologise and confirm it would be there the next day. We were flying out of the country the next day. The Tablet would be useless to us thereafter. A simple apology in no form of compensation for all the trouble I was put in, such as placing 3 orders for the same item and wasting valuable time in two separate branches, the stress we suffered at Argos couriers losing it during the delivery process and us having to chase it, several phone calls to customer service staff throughout the week during my work hours, in addition to chatting to customer service on the Facebook page to resolve the still pending balance on our account, still ongoing 2 months later.
Terrible experience. What's more, they do not have an online section on the website to make a formal complaint to management regarding situations such as these, only a written letter method that will cost me to send, if I request a tracking and signed service.
5 months ago
John Burke
Small store but fast service
2 weeks ago
Bonnie Sims
Good Argos shop when you live nearby. Definitely not as busy as Tottenham Court Road or Camden, so faster service in here.
10 months ago
Adider Ter
brilliant place to shop , excellent staff and service was 100% professional and very helpful
5 months ago
Glen Mooney
The staff here are polite, friendly but most importantly knowledgable about their products. Also on the one occasion I had a faulty product they took the time to help and even made the necessary phone calls on my behalf.
5 months ago
Melissa Neuhoff
Accidently hurt my foot while visiting London, had to buy crutches... ordered them online on Argos website, went to collect them 1 hour later, ordered 2 types of crurches just to try which ones were better. Staff let me try first, then decide. Btw super friendly staff.
Hassle free, quick, saved my week in London.
9 months ago
Michael Burley
Use it as my local last minute gift saviour! Rarely wait at the til. What else to say....it's Argos so it's not fun nor cosy nor astounding... But straight to the point!
5 months ago
Cindy Sorensen
The refurbishment of this branch is top notch. HOWEVER...
Unbelievably, the payment kiosks are being decommissioned, meaning one must queue to pay. This is complicated by the fact that there's no proper queue - just a crowd of baffled customers standing awaiting service. They've also gotten rid of the collection point, which means one must stand by a till until your item arrives (no screens telling you how long this will take). Finally, they are phasing out the reservation system, presumably for business, rather than customer, purposes.
To sum up: a real design success, but a massive customer service failure.
2 weeks ago
Muktanand Nawghare
So easy to order stuff and collect straight away, can be queues after usual hours in the working week so try come before or after.
2 weeks ago
Cameron Nagler
Quick service, you can also collect things you've ordered from ebay here which is convenient if you live/work nearby.
2 weeks ago
Sydney Klein
A small and fairly modern Argos. Waiting times have always been low for me here.
2 weeks ago
Matt Shapard
Great location, this outlet is spacious and has 'fast track' terminals for online order collection.
2 weeks ago
Karl Sanderson
Medium sized Argos. Usually has the things in stock that I'm looking for. Quick service
7 months ago
shon olson
Very quiet as you'd expect on a Sunday - quick service.
6 months ago
LATICA
Modern facility staff helpful though trying a little too hard to push the Argos card
7 months ago
Rachel Noel
Great argos store in london, click and reserve online and simply collect in store, usually has most items in stock too, but does get busy during work lunch hours.
7 months ago
Timothy Harrington
Don't go in store to try to buy anything. Their computer system is pure rubbish. Just purchase online - the prices are better as well
2 weeks ago
stephanie Knerr
One of the first Argos stores to go digital and the shopping experience here is now really smooth and efficient. Would collect from here again.
2 weeks ago
Andrey Shokurov
very good shopping experience. quick and good bargains
6 months ago
Mut taqin
Very spacious helpful staff. Very quick service.
6 months ago
Ali Dickerson
Got the chance today to speak with the store manager and wow it was one horrible experience!
1 month ago
Mary Arnold
It's a cool concept, but it isnt any faster than regular shopping since the staff are pretty slow.
4 months ago
spampie
Great service, nicely located but so much was out of stock.
7 months ago
Beverly Smith
The best argos in London by far, staff are amazing and always happy to assist you
4 months ago
Mathew Moreland
Good spot to buy stuff, you can order on the iPad's instore and pickup instore in about 5-10 minutes. I must admit their process of picking a secret word to advise the cashier is painful as some of their staff can't spell so it takes 5-10 attempts for them to find your order each time. Also they never have decent sized bags for the items you buy and the bags they offer always break after 5-10 minutes.
5 months ago
Nestor Restrepo
Least scuzziest argos I've ever been in. Even had helpful staff.
6 months ago
Justin Mackey
Fast and efficient service. It took me 6 minutes to order in store and collect.
6 months ago
Jean Bui
Fast efficient service and what I want is nearly always in stock.
4 months ago
denizot isabelle
Wow. Without a doubt the nicest Argos in history!
Übermodern set-up with superfriendly staff. It's certainly made me rethink Argos...
4 months ago
Juan Victor
Checked stock online (in stock), walk nearly a mile to get there, check again in store & pay, queue up for a while, number gets called to go & collect - it's not there. Watch everyone else go through the collection point over a 15 minute period, finally someone comes over - they can't find it - REALLY?!
Opt for a refund over waiting an indefinite amount of time for them to find it - 3-5 days until the refund will get back to me. Why thank you - just what I need over christmas.
You get more than one star because the checkout person was at least apologetic about it.
7 months ago
Alima Mukhtariva
Quick service, got in and out in five minutes with my new toy!
7 months ago
Sean Baker
Great service, attentive staff and only waited 2 minutes to collect the item.
10 months ago
Caroli Morton
Always pretty quick and easy. Modern feel.
5 months ago
