Parkers
Real estate agency Parkers, 25-26 Market Pl, Reading RG1 2DG, United Kingdom:
220 reviews
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Address: 25-26 Market Pl, Reading RG1 2DG, United Kingdom
Website: parkersproperties.co.uk
Phone number: +44 118 957 5455
GPS coordinates
Latitude: 51.4560537Longitude: -0.9695929
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reviews
beth fremel
I have to say this is the first estate agent that I had a good experience with. All the staff was generally very friendly, helpful and always eager to help. All the queries were met with same standard of professionalism, unlike other agents here in Reading that feel like they are making you a favour already by answering your call. Great job, Parkers!
2 weeks ago
Alexander Gonzalez
Was a tenant with Parkers for a number of years. Avoid this company at all cost. The property was let to us in a horrific state and the property manager failed to respond on a number of occasions. When the property moved from Samuel James to Parkers, they lost the keys on the move over and we had to arrange getting the keys cut to give to them at our own expense. They did not replace the lock after losing the keys, putting us in a huge security risk. When we moved into the property, there was a faulty electric lock in place which meant the front door did not lock, this meant my contents insurance was invalid. After phoning and emailing about the issue for months, they reluctantly agreed to change the lock, however, the new lock left a large hole in the front door which was covered with gaffa tape. This left us at risk of burglary.
On moving in the shower was running hot and cold, a common fault in cheap electric showers. When I first contacted, the Property Manager ignored this, when she eventually responded, after a number of emails and phone calls, she said it was simply the shower head. This was not the case and for two years, almost the duration of our tenancy, we had a shower that run between ice cold and scalding hot, it was only when it spat limescale at us that Parkers responded.
During the pandemic, when a 20+ year old oven tripped the electric and left us with no electric, Parkers said that 'I was not a priority' and therefore didn't need an emergency electric. I had to disconnect the oven to get the electric back and when I said they were leaving me without an oven and any means to cook food for over three days, they ignored me. I had to ask the engineer's company who were booking the engineer to check the oven if they had anything. By luck, she had one portable hob left, however, if she didn't have this, I would have had no means to cook a hot meal on for 3 days.
During the COVID-19 pandemic, Parkers failed to follow their own guidelines and staff attended with no PPE including no face masks or sanitiser, putting me at risk. In a complaint, the Managing Director did not wish to comment, nor did they answer any of the complaints raised. They left us with a shower that ran between scalding hot and freezing cold and spat limescale at us, a fridge that would freeze food and a washing machine that flooded the kitchen when put on a 60 cycle.
The company is an absolute shambles, and with lack of any clear direction. The Managing Director didn't even acknowledge my complaint and when I did, I received a poorly communicated email.
When looking for rental accommodation, avoid Parkers at all costs, their staff do not care about paying clients. Look elsewhere and save yourself the bother.
I have provided images of the poor state of the property when let to us, and the poorly written response of the Managing Director.
Avoid this company at all costs. Find yourself a professional company.
4 months ago
James gall
We had a fantastic experience with Parkers. The team was communicative right the way through the process, going from viewings (where they were happy to show us three nearby places at once) to the letting process and always kept us up to date when anything changed. Everything was quick and easy to do and we have so far had complete responsiveness for the maintenance issues we've had with the flat so far. I've already recommended them to people who I know are looking to move in the next few months.
1 month ago
Rosa Escobar
Dear Team Parker
You guys are really efficient and very much responsive. This is the first time we are renting a house and we will definitely use Parker for our future requirements. Wish you all the best
2 months ago
Allyson Clark
Parkers you are something special. I absolutely lovee the flat itself. Such a good choice and price, good location we were very happy to find this flat. Also a lady named Ruby has been super helpful with everything, so thank you so much to her.
A few things I would suggest to Management is
1) You need to communicate more effectively. Like giving your tenants all the information needed before they get to the property.
2) I’m a little bit surprised by one of the directors who I believe his name is Mark. Doesn’t seem like that great of a director with how he handles objections. It’s important to treat people with respect. It’s also important to LISTEN to constructive feedback. Feedback should be used to improve the business not taken as an insult if it’s said professionally and respectfully.
Basically overall quite happy, just think communication could be better and that the manager Mark could be... well more understanding!
4 months ago
Andrew Mass
This is why I absolutely DON'T recommend using the services of Parkers Estate Agents.
If you don't want your energy wasted and peace of mind shot to pieces, don't use their services.
Never have I seen lack of common sense and complete disregard of people's time taken off work, effort in research and risk going out in these hard times.
I contacted Parker's after seeing an advert on Rightmove on Monday 14/12/2020 inquiring about a 4 bed in Reading, called them up and asked if it's available, the lady who picked up (H.) told me it is available for viewing and asked me when can I see it. We agreed on the time and day 5:45pm on Tuesday 15/12/2020. I asked (H.) exactly what are the steps needed if I like the property and would like to sign it, while she was asking all the usual screening questions. She said I would call them up and get the process started online on the same day. And that another person has already put an offer but the landlord would see the offer(s) later and decide. Went on to add that my chances are better since we're only 2 people looking to move.
I specifically said, I don't want to be going all the way there from South of London zone 5 to Reading in the west to have the other potential tenants' take it the next day before I even decide, because it's happened to me before. (H.) said don't worry we'll let you know on the day so you don't go through that and save the trouble of coming to viewing it.
The next day, on the day of the viewing, 15mins into my train reaching Reading station I get a text alert that a voicemail left by (H.) to tell me "Hi there, it's (H.) from Parker's. Unfortunately the property has been let. Please call me back."
I call while onboard the train in absolute shock, her colleague picks up, I explain that I'm on my way and ask to verify that the property has been let. He responded with yes I'm afraid so. I plead my cas to no resolve or offer of any outcome other than sorry it's been let, the live version.
I call again after I walk out the station, ask the colleague who picked up to let (H.) call me back. She calls, to reiterate her message again. Absolutely no resolve once again to anything we spoke about before, anything that can be done for a counter offer from my end, no other properties to see while I'm already there. Complete and utter failure of a business and who they let work there.
Advise anyone who is searching for properties in the Reading area or west of London not to use Parker's estate agents.
5 months ago
Nicole Arena
I can't recommend Parkers highly enough. After trying to sell our house through a different agent for months, Parkers found loads of potential buyers within days which led to many offers. When the sale unfortunately fell through, Parkers found a new buyer within 48 hours just before Christmas. Throughout the whole process, we were kept well-informed and Parkers were always quick to answer any queries or do anything to help. In particular, Damien was extremely helpful; he really went above and beyond! We are extremely grateful to him and everyone at Parkers!
3 months ago
ThylacineWings
My experience with Parkers has been good both as a buyer and a landlord. The team's communication is clear, prompt and professional. My latest interaction has been with the lettings team for a fully managed property over the last 20 months. The team is always on top of everything providing a reliable service. I would recommend Parkers highly. Special shout out to Rebecca, Deborah, Karen, Holly, Sophie and Mark!.
4 months ago
Dale Ricketts
I recently spoke to the team at Parkers Reading for some advice and guidance in regards to my property, the advice was first class and professionally dealt with. The team provided a valuation of my property and excellent advice, the communication was superb and in the current environment it felt very Covid safe and secure.
The team followed up a couple of days later to see if I needed any additional advice and / or support or if there was anything else they could do to help - this again was very professional and felt extremely genuine.
An excellent experience and will be my go to Estate Agent for future property requirements.
6 months ago
Dominic Ditosto
Parker’s, and in particular Rebecca and Mark, found me a good tenant really quickly for the rent I was asking. No negotiation. And I’ve met the tenants: they’re really sweet. One year’s rent in advance. Great letting fee. Top work team!
8 months ago
Joel Brach
I am impressed by the professionalism and efficiency in all area dealing with Parker and team. They always bring solution to matters and would highly recommend them to anyone seeking in Reading. Thank you Parker!
2 months ago
Khalen Hopkins
Tks so much Herry, Damien and Mark, for your quick responses, close follow up. Such an efficiency and effective team! Many thanks!
2 months ago
Bruce Simpson
Parkers in Reading has been providing me with an excellent service for a few years now. I am a happy landlord because they always find me a nice tenant in a quick time and help me to resolve all problems. Their service is truly outstanding and their staff are all very friendly. I highly recommend them to you.
7 months ago
Elina Kleshcheva
I recently rented with Parkers and my experience with the whole process was very good and stress free. Communication was great and the process was completed efficiently and in a timely manner. Very thorough inventory schedule too. I dealt with Ruby and Rebecca and they were both helpful and responsive. Overall, the service rendered was good and is highly recommended.
6 months ago
Darren Hunter
Parkers recently helped me find and moved into a place, a Wonderful experience from beginning of the search to once I've moved in. Parkers have a great staff and process to help guide you through every step of the way, particularly Rebecca who is responsive, thoughtful and professional. Thanks again
3 months ago
Emmett Kelly
Always been very helpful and efficient with the management they do for me.
2 months ago
Doren Walker
We have recently rented our property through Parkers, we are 1st time Landlords and Parkers have really eased us into the role, they are fully managing our property but the information and help along the way has been really useful and we haven't felt stressed at all, everything has run smoothly from start to finish. We had our tenant secured within the first week of our house going live, so very pleased with this. overall good communication, great value for money and pleased with service they offer, Sarah
9 months ago
Michael Kreuzberg
The most absured and rubbish estate agents I have ever dealt with. Wanted to buy propert in reading as investment, arranged 4 viewings for a saturday and confirmed them with a guy name Damien on Friday since I was driving all the way from London. Got to the first viewing on the list. Women from parkers rushed that viewing by telling she had another viewing to go to and had not stats on the property and couldn’t tell me the rental income for the property. Went to the second property and parkers did a no show(women frm the first viewing said that she is only covering that viewing and the rest of my viewing are with some one else). After I waited for 10 mins and then drove to the 3rd flat anf again no show here. Kept on ringing the office and spoke to quite few of their colleagues who all claim to took msgs and promised a call back. After I waited here fr another few minutes went to the last property and no on turns up there again. After I wasted an hour driving between these flat and waited outside for some one to turn up to do the viewing. I started driving back as I was about to hit M4, had a call from Damien who claimed the viewing were cancelled despite confirming them with me the day before and then try and be nice by asking ohh what kind of budget you have and I can arrange further viewing next week without taking on board that parkers have messed my day already.
Sellers stay away from them. They’re not serious about ur property otherwise they wont deal with a cash buyer this way.
And if you are a buyer, don’t waste time and monies(fuel) with them.
9 months ago
Gus Rancatore
Ethical! Ease of doing Business - Excellent! Communication - Spot on!
Our business was with the Lettings team. A viewing was arranged and communicated meticulously. Within 24 hours of the viewing, we had bagged the property and we had paid the holding deposit. Unfortunately, the very next day due to unforeseen circumstances we had to let go off the property. We were very skeptical of Parkers refunding the holding deposit, but as a goodwill gesture, we got our refund!! I must thank the Reading lettings team for understanding our situation and giving us the refund.
Thanks again.
10 months ago
Shawntel Maxwell
Great service and prompt responses. Would recommend Parkers!
2 months ago
ARTHUR BLAKE
I have recently completed on the sale of a property through Parkers and was really impressed by their professionalism and drive to get the sale over the line. Communication (via Damien Glowacki) was brilliant throughout.
10 months ago
Loreal Madonna
Parker's provided me with a great quality of service throughout the whole buying process keeping me updated every step of the way.
Damien, in particular, was very attentive through the whole process and thereafter too.
6 months ago
Assad Aljabali
I've recently let my 4 bed property with Parkers Reading, and I am really pleased with the professional service offered by parkers.
5 months ago
Jenil Patel
Good service and professional team. We found what we wanted and we are happy. The moving into property went smoothy and quickly. Many thanks to the team, especially to Rebecca and Holly.
Highly recommended.
6 months ago
Dmitriy Pykhtin
Recently got into rental property through Parkers and overall it was a good experience. Considering it was our first time, we got good guidance with the entire process and timely communication ensured there was no stress. Highly recommended ????
9 months ago
Michael Nkosi
Very pleased with the service of this company. Staffs are very helpful and kind.
4 months ago
Bianca Frando
Excellent service and good standards all round. Not sure if we could name names, the lettings staff are generally most pleasant, co-operative and helpful.
8 months ago
Mark Ross
As a landlady who is not able to get to the rented property to ensure all is well I am totally reliant upon the estate agent to look after the property and the tenants requirements. It is therefore extremely important to me that tenant issues are sorted out immediately and the team at Parkers seem to be responsive in these matters. I have been unfortunate as the property was vacated at the start of the COVID19 crisis and for the first time in almost 20 years it was empty, but Parkers implemented a virtual viewing which did find a tenant who have now moved in. I hope these tenants are happy in the property and stay for a few years.
11 months ago
Dominic
Holly has been really helpful in regards of my tenancy with Parker's. Always available and very responsive. I recommend her 100%
10 months ago
Marc Lambre
Parkers were asked to help us with a flat we wished to sell. Selling was difficult because of the pandemic but they let it immediately for us for 6 months, managed it well and then helped us to sell it . Very good communication throughout . Achieved the desired price and made it easy for us
4 months ago
Alfonso Echeverri
I would highly recommend using Parkers, Very professional and friendly service. Quick and efficient and very helpful.
They were that good that my daughter has now taken a property with them too.
2 months ago
gary woodcock
Very professional service from Parkers Reading after having a terrible experience with another agent, so I am very weary and aware of what could go wrong.
They manage a small property I rent out and were even able to find me a tenant during lockdown using virtual viewings. They respond efficiently and effectively, and I've generally had a very good experience with them.
Probably not the cheapest agent but I went with the cheapest before and they were total cowboys. So like for lots of other things, if u pay peanuts and u get monkeys!
1 week ago
Joseph Sammarco
My experience with Parkers has been relatively good in the recent years however this time I have noticed a huge improvement in their service. This of course is very welcomed given an increased competition in the housing/ lettings market and also the Pandemic. I dealt with Becca and Ruby in Reading and they are both very nice, responsive and "hands on" anytime I had enquiries. Thank you!
11 months ago
Pratik Mehta
I guess we were the 1st to offer and view the property We made a offer to their marked price, and after a week received a call from Parker’s and told me somebody else has offered more , they didn’t even asked or let me to increase the offer. Very unprofessional Reading Parker’s, wasted my time
10 months ago
Tia Simmons
Parkers have helped me to rent my first flat, the process was very quick and the team continue to be helpful with any queries. Very good service so far.
10 months ago
Mark Phillips
Amazing! 100% satisfied. Rebecca is so quick and professional, I couldn't have asked for a better property manager and Agency. Highly r
and truly raccomend if you are looking for a new flat.
8 months ago
Mario Pacheco
I’ve rented with a total of 5 lettings agents and never have I been met with such incompetence, negligence, and apathy as when I rented with Parkers. They are incredibly hard to get a hold of, and when they do finally answer the phone, they are rude and patronising. They ask to send documents which you’ve previously given them and do all they can to suck any money out of you without an ounce of empathy. If I ever have to rent again or am in the fortunate enough position to rent out a property myself, Parkers would be the very last company I choose. Frankly, I hope someone takes over the management and teaches them all a lesson in good customer service.
10 months ago
Design Hub
Damien leads a wonderful team of people at Parkers. They have looked after our property management as well as sale with a professional quality that is hard to find in estate agents these days. If you are looking to rent, buy or sell, Parkers are the people in Reading you should engage. Highly recommended.
6 months ago
Juanita Trevino
I've had recent dealings with Parkers and overall had a good experience. They were responsive and professional.
4 months ago
Lucas Thacker
Easy to use website!
2 months ago
Michael Taylor
I felt that, throughout the entire letting process, information was withheld from me and I was ludicrously overcharged for services which I was told were "non-refundable." More importantly, charges seemed to keep being added on as we progressed through the letting of the property without any forewarning, and as a final slap in the face, you even charged for giving me a reference for my next property! Overall I feel that I was taken advantage of throughout the entire tenancy by yourselves, the only relief coming from the 3rd party company who managed my deposit. I have had to wait slightly more than a year since my last contact with Parkers to give this feedback as the thought of another interaction with them gives me panic attacks. I think you are nothing more than con-artists and shall warn everyone and anyone who thinks about using your services to stay away. It is because of businesses like yours that people do not trust estate agents.
9 months ago
Michael McClung
This was my first time letting a property that wasn't a student let, and Parker's made it very easy. Rebecca, in particular, was very helpful and responsive to my barrage of questions and the inventory for the property was very thorough. I have reported problems via their online form, and these got fed back quickly and the maintenance team texted within a couple of days to access the property.
All in all, a professional and good experience letting with Parker's. Thank you.
4 months ago
Pavithra Suresh
Massively impressed with Parkers Reading in letting my Flat in a very short period of time. Had the pleasure of speaking with most of the Lettings Team & I was always spoken with quickly & courteously throughout. Many thanks to Holly, Rebecca, Ollie & Mark. I look forward to instructing Parkers Reading again in the future, without a doubt
2 months ago
kathy baumgardner
Great team to work with. Have gone out of their way to help me above and beyond their responsibilities. Can heartily recommend.
21 hour ago
Trina Buford
I like i'm sure most people have had issues with either landlord/lady and/or the lettings agency. Parkers Reading has been professional, FAST i mean seriously major quick responses and have shown their quality in not only doing their job within their remit but looking at alternative ways to help when a problem occurs. This has been the case from the viewing stage to paper work to aftercare.
Personally whether you believe this to be an exaggerated review or not I will use Parkers Reading again and if I move outside of Reading I will still look to them first.
1 day ago
Charles Seeley
Recently I rented a property via Parkers Reading, and I am very satisfied overall with the process of hiring. I especially would like to note about their professionalism, as they appear to keep pace with online technologies especially in these difficult pandemic times. Everything from tenancy application to signing a tenancy contract was done electronically without needing to physically meet or go to their office. After moving to the property we had some issues with which Rebecca Snell has done an incredible job in solving them. Rebecca has always been truly responsive in answering our questions and solving our issues. So, thank you very much Rebecca.
5 months ago
Anjie Albert
UPDATE 06 Feb 2020: one month since I reported water leak rotting ceiling and window frame, no actions taken. This Friday it'll be three people/contractors who've come and visited the property and provided quotes to each of the agencies, one being Parkers. Basically, if you can avoid renting that's great, if you can't PLEASE don't use Parkers they're one-way traffic. It's the gift that keeps on giving. Also note: if you can learn from my experience it's great, I'm sure when I leave my property they'll (Parkers) be as brutal and unreasonable as possible to squeeze every penny from us (they work for money and Landlords pay them) BUT if these reviews can make you aware of letting agencies, I'd say my effort is not wasted.
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I've been a long term tenant with Parkers, they're a mixed bag to be honest. Positive: If you report an issue they'll spring into action and get it fixed, Bravo!
Things I don't like include: they push hard and early to get tenancy contract renewed. If you want something replaced or change - best of luck! monthly property visits are one way traffic - they'll never find something wrong with the property only designed to investigate if you've done something to the property. Good thing: for a price you can get everything, I wanted a letter for my wife, charged me £60 pounds which will be adjusted against referencing fees, it's just a letter I'll pay referencing don't have to be like that. I think in all fairness Parkers letting is there to support landlords more than tenants, I don't blame them, they make money from landlords not us. I am a long term tenant with Parkers so have tried to keep the above objective.
1 month ago
Torin
Excellent experience selling my apartment through Parkers. Great with communication, pro-active and genuinely nice people. Upon acceptance of an offer, Paula in particular was exceptionally helpful at working through the final pieces to completion. Highly recommended.
6 days ago
Sandra Kosierowski
We used the Estate Agents recently. They were helpful and professional. A buyer was soon found at the market price and the sale proceeded. Emma George kept us informed and chased up the buyer when necessary. There was a boundary query which was quickly dealt with and clarified with 24 hours. We have sold a number of properties over the years and Parker were the most efficient, a big thank you
2 months ago
Eric Nicks
Coming from London, and dealing with estate agents there, I have found the team at Parkers very friendly and helpful, although a little slow to respond to queries. They are also the managing agent for the flat we are now renting, and in that regard their service have been exceptional. Thank you all!
6 days ago
