NatWest Bank
Bank NatWest Bank, 103 Church Rd, Hove, Brighton BN3 2BF, United Kingdom:
32 reviews
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Address: 103 Church Rd, Hove, Brighton BN3 2BF, United Kingdom
Website: natwest.com
Phone number: +44 345 788 8444
GPS coordinates
Latitude: 50.8277395Longitude: -0.1696741
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reviews
Hannah Wegmiller
Very good experience, Mary McDonald is amazing. She really sped things up for me after I told her about my awkward parking situation. Everyone else was kind and professional but she really went above and beyond to help me and move things along so thank you! Customer service is rare to find nowadays so reassured by her attitude. All the best.
1 month ago
Trisha Rawlins
Always the best customer service! The most helpful staff ever! Always so nice and kind! Very professional!!!
4 months ago
ray stumpfy
Waiting for a extraordinary long time, in a cue of about 25, only to find the 3 staff members doing nothing but chatting and catching up.. no-door-caretakeing when it clearly states not to enter unless invited! ....note to self: just walk right in..
9 months ago
Aurelia Washington
The single worst customer service I have ever received. Try to avoid an emplyee called Jake Hartfield. He was rude, intrusive and arrogant. I had money in my bank, a driving license and multiple ID was was not allowed to withdraw money in my account without 'proof of an invoice'!! Like it's any business of the bank's what I spend my money on. Because of this branch's customer service, I will be looking at changing banks.
6 months ago
Allen Kennard
Unless you enjoy queuing for 30 mins Every time I visit only one cashier desk open .Ask for a few thousand in cash and refused to give it to me . Needed to pay a couple of builders . After pleading with the manager I need some money I left with £500... I explained it’s my money and would like to withdraw it and have the correct ID ... NatWest changes its policies on a daily basis with set limits the manager told me ... 20 years of banking with NatWest and couldn’t withdraw my money... Well done the manager (
11 months ago
Jaime Naughton
NatWest Hove enjoy ignoring their business customers at the door. I would advise bringing provisions while you enjoy the 40+ minute queue for the "quick" banking machine.
10 months ago
Eric Anderson
Despite the bad reviews of this bank, I have always had a positive experience there. If there is a queue, a polite member of staff always asks what we need and helps me to achieve this. Whether it’s showing me to a particular machine to deposit a cheque or to arrange for a one to one meeting if needed. I think that the staff feel frustrated too as they obviously don’t want people standing in a queue complaining and putting a ‘downer’ on their day, but their hands are tied! I accept that there is usually only one teller on duty, which is frustrating especially if you’re in a rush, but I just accept that you can’t do a ‘quick nip’ to the bank anymore. Rightly or wrongly they want everything online ????.
2 months ago
Ryuuie Ryuu
Michal the natwest employee that stood outside and refused me to deposit money and a cheque to my pensioner mothers account is unhelpful and rude. He even threatened to take her card off me even though she's given me permission as she's isolating as per government guidelines. I made it 5 minutes before closing time and he said no entry like Iwas trying to get into a bar. I work nights and trying to help my mother during the pandemic is difficult and your employees should show some leniency and be more helpful during these testing times. Terrible customer service!
2 months ago
Mandy Maxwell
Don’t bother wasting your time queuing 20 minutes plus and face one cashier desk, Really gone down hill and will join Lloyd across the road now.Well done Hove NatWest
10 months ago
Jeff Hollar
Covid or no covid. This bank is the slowest I've ever been too! It's ridiculous!
11 months ago
Janey Creson
Friendly and helpful staff! The wait was normal like you might expect in any bank, there are seats to sit which are fine. Banks get busy and you will have to wait, accept it!
1 month ago
Edwin Lukas
I have bank with NatWest for years and this is my local branch. It seems there is a change in staffing. This branch always has a 15min queue and they have reduced the number of cashier's. Today, just one person. They don't seem to understand that online banking isn't always possible and that thier machines a often faulty. You need more cashier's NatWest. Stop being tight with the wages
4 months ago
billy smith
Jake was very helpful
6 months ago
Ibrahim Almutaa
I really have to give this branch 5 stars. The staff are always very helpful and friendly. They go out of their way to help you. Well done.
5 months ago
William Diem
Nat West needs to get its act together. They've closed branches left right and centre, and reduced the no. of cashiers - fair enough! However, they close the branches before adding new atms and then when they're installed they don't work.
You complain and customer services say "you can use the Post Office to pay money in".
The branch staff are helpful and nice but need some joined up thinking from above.
3 months ago
Denny Sanderson
Honestly one of the slowest banks in terms of service
9 months ago
Daniyaal Hadzami
No staff. Long queues. No parking. Staff member was lovely but clearly understaffed with no respect for customers time. Constantly at least 10 people waiting however only ever one counter open. I don’t see them lasting much longer. Their competitors are doing so much better. Shame.
4 months ago
Abdulqader Diljo
Terrible wait......closed my local branches so forced to drive to this branch. Going to change banks to one near me shame as been with natwest over 30 years
6 months ago
Yuqi Huang
Stupid NatWest head office closed my account until 7 years times that too long! Because I'm not frauder or scam and laundering money to another person but that not my fault! So wake up NatWest bank. So please reopen my account! I bet you! Thks .
5 months ago
Brenda Rone
Avoid this branch. The employees seem to hate working there, they don't want to be there and the only joy they have is keeping you waiting in a long line with them. They even removed the quick deposit slots to increase the misery for their customers. Never bail a bank out again.
Unfortunately, had to visit there again today. I have been in banks all over the world, this branch is by far the worst. Huge lines, one teller, and cash machines that eat peoples' money. If there were a Keystone Cops award for the worst bank on the planet, this branch would win it. The staff seem to enjoy the comedy of the the total banking farce that existed there.
4 months ago
Vincent Meloche
They just never seem on the ball. Trying to open an account for my daughter was a nightmare. ????♀️
5 months ago
Gordon Chow
No staff, long queues, long wait.
2 months ago
Sarah Seabolt
Worst bank I've ever been to. Queues going out the door whatever time of day you go in. When you get to a member of staff they seem to have no sense urgency at all about the people waiting. Awful.
1 week ago
Dan Baker
Terrible. Gets worse every time I go there ☹️
2 months ago
cindy meyer
Very long queues and very little staff
3 months ago
Christine Rodgers
Needs more than two cashiers. Ridiculously long wait times
1 week ago
Tim Samsonidze
Long lines, no staff. Avoid at all costs. Go into town instead..
3 months ago
richard elder
It is a lie !!!! This branch is closed!!!!!
2 months ago
DMYTRO TOLCHYNSKYI
Automated cash pay in machines !!!!!!!! Lol. ,don’t use these they are garbage, they do not work, they were rubbish from the start and then plastic notes came out .............and rendered them unusable, lost count of how many times , these things have not been able to process notes , wedged in miss counted , spat back out whilst a cue is forming behind me . Just pay someone you horrible corporation.
8 months ago
Brooke Hawkins
It is OK.
6 months ago
Jon Randall
Only as two opened windows to deal with customers ( Business or normal) hence often long waiting times to be served, and no seating whilst you are waiting. (not good for older folks) . Make sure you are not in a hurry if you decide to visit this branch.
1 week ago
Victoria Corriea
Seems to have been renovated recently and now has just two cashier's positions, so now even more of a wait on Saturday mornings.
8 months ago
