The Royal Bank of Scotland
Bank The Royal Bank of Scotland, 60 Castle Square, Brighton BN1 1DX, United Kingdom:
15 reviews
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Address: 60 Castle Square, Brighton BN1 1DX, United Kingdom
Website: rbs.co.uk
Phone number: +44 345 724 2424
GPS coordinates
Latitude: 50.8215079Longitude: -0.1377008
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reviews
Mn Mn
Royal Bank of Scotland are a shocking disgrace. After nearly 20 years of banking with them, they mis-sold me a loan which will amount to 50% interest by the time it is paid off. The complaints department have been especially unhelpful resolving the issue. Worse than a payday loan company. They clearly haven't improved since they managed to swindle £500 million out of the tax payer 13 years ago. Bank elsewhere.
3 months ago
Daniel Sperry
Went to pay in some cash. No more counter staff. No more counters. Just one machine. Put in my cash. It rejected it. Had to take it all out again, and join a queue of people. RBS guy said everyone was in 'meetings.' They think that by replacing people with technology everything goes well. They need to learn about failure demand. Worst branch experience ever. Others punters in the branch also confused by the massive lack of humans!
2 months ago
Jeff Smith
Absolutely disgusting that this company is charging £25 “admin” fee when all it took was 30 seconds in a computer ... you obviously not interested in repeat customers.. in this day an age where money is tight the insurance companies screw you over for a profit and couldn’t give a toss if you renew or not !!!!
3 weeks ago
Juan Lima
Helpful branch in central Brighton who gave me a basic account when no other banks would many years ago. Good advice from staff has built my account to full service, with occasional face to face reviews to discuss my needs, which have frequently saved me money. The 4 stars is to reflect the neglected state of the branch itself, which has suffered from the 'on/off' transfer to Williams & Glynn, something I hope RBS will address now that the transfer has been abandoned
2 months ago
ArrowJFH
All the way to Brighton to do banking for my work, bus fare and time wasted as it’s being refurbished. Why do you not post this instead of saying you are “Open”
You really are the poorest bank I have ever encountered!! Sad very sad!
2 months ago
jo ra
Very poor service. The only branch in Sussex and still poor service
Considering changing my bank
1 month ago
Chelsea Holleman
Very confusing setup when I entered the bank that looked like a warehouse for neon signage or some sort of coffee shop with no customers or staff to help. The whole experience turned out to be a wasted trip as they couldn’t do anything for me and I am to go online, print and then highlight payments. I am surprised that it is beyond the capabilities of the RBS to help me with that in the branch or online with separating the information I need from the rest of the statements. Just bizarre. Also couldn’t help with credit card, insurance etc etc even though all these were taken out in an RBS branch when it was sold.
2 months ago
Jason Dillon
Nothing wrong with the branch inside. Lovely staff. Dodgey outside atm. I simply tried to get a tenner out. The money didn't come out and a customer trying to tamper with atm message came up. Find somewhere else
3 months ago
Arcenia McClendon
Withdrew £20 from their cash machine today and they refused to change it into something smaller because I wasn't a customer. Wouldn't recommend a bank with this attitude.
6 months ago
Nate Ganus
Terrible bank, dread going down to withdraw money as always under staffed. Staff seem not interested in serving customers. No instant customer service just "make appointment for next month". How does RBS make money I will never know.
6 months ago
Joel Sheakoski
The staff are always helpful and very friendly. The wait usually isn't too long. Overall very good!
6 months ago
Thom Wheeler
It is such a shame that the once mighty Williams & Glyns Bank was taken over by The Royal Bank of Scotland (yes, I know they were all part of the same school N.W. and all that but W&G had staff and managers that knew you personally and cared. Now? It is all generic and you can't speak to anyone who knows you or your history.You have to go through everything every time. Romance? Unrealistic? No! How banking should be and was before Banks became The Government and we all bowed to the God of Usury.
1 week ago
Fanny Corona
Y put this image up of the bank if it's not there any more. Went there bcuz yoy said it's there. Guess wat. No bank. Gone.... Great help thsnks
1 week ago
Deborah Bigelow
Never answer the poxy phone, I spent a whole week for several hours a day trying to get hold of them. I too have had the phone put down on me several times.
9 months ago
Geeth Senadheera
Awful service, I spent half an hour trying to call the branch this morning and experienced someone answering the phone and putting the receiver down on me without speaking.
7 months ago
