Specsavers Opticians and Audiologists - London - Stratford
Optician Specsavers Opticians and Audiologists - London - Stratford, stratford centre, 85 E15 1XQ, United Kingdom:
220 reviews
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Address: stratford centre, 85 E15 1XQ, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 8221 1113
GPS coordinates
Latitude: 51.5416922Longitude: 0.0005929
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reviews
Ally Cole
So busy but all the staff pitched in and helped each other out. I felt like I was served by everyone! Amazing service and the guy helping me pick out the glasses was really nice and helpful
2 weeks ago
Stephen Grayson
I must say, this place is like a nightmare when you have to deal with the non english/British staff
.
I am not racist but truth need to said, the Asian staff is so lovely and helpful, the Eastern European staff are rude, they just want to get rid of you, no manners, no smiles.
Please something needs to be done about the horrible attitude that the Eastern European have towards non Eastern European
I feel sorry for them, they should be grateful they have a job, instead of being misérable and cold
5 months ago
Kaitlyn Bohan
Staff are great, customer service excellent. Quick service when there's enough staff at the front
2 weeks ago
Troy Parks
I attended to support a friend and ended up having a long overdue eye test. Staff were accommodating, warm and welcoming. They went out of their way to be helpful. The atmosphere in the shop was pleasant despite the lock down conditions and social distancing
4 months ago
Maria Cl
My first review was based in a poor experience I had. However, I have to say that after sent to them my feedback, they contacted me and they were really good. They apologised, promise to provide training to the team. It was good and make me feel they care.
1 month ago
JANE GILLESPIE
September 21st 2019, my final day in London before long trip home. I needed new prescription glasses and Mr Ebenezer was so wonderful and helpful. I managed to have my glasses before my long flight back to PNG ???????? thank you Ebenezer ????
2 months ago
Mike H
I visited this place for the first time today all the staff’s are very friendly and welcoming.
I would highly recommend this optician for their professionalism especially during this difficult times THANK YOU TO YOU ALL FOR YOUR DEDICATION AND FOR EXCELLENT CUSTOMER SERVICES.????
SAMEEN YOU WERE ABSOLUTELY AMAZING ???? YOU ARE SO FRIENDLY/ AMAZING PERSONALITY LOVE HOW YOU APPROACHED AND FOR YOUR EXCELLENT CUSTOMER SERVICES. Keep up the good work see you again. (KAY).
3 months ago
Autumn Dreams
The girl with the really nice eyebrows has great customer service. Thanks for helping me pick my glasses. Very helpful
2 months ago
Addison Adams
My family and I have been a customer to Specsavers Stratford for almost 15 years, the other week I took my 5 year old and 11 year old for their eye test which was fine. When we went to pick up their glasses, we were served by a kind and polite lady however suddenly towards the end another male colleague came, took over and spoke with a rude attitude whilst constantly rushing procedure. My child asked for a different coloured case and the lady told us that there were 2 colours available, green and blue, however that male colleague of hers came and said that "that was all they had" in a rude tone . The Service and attitude we received from this person was unacceptable and very disrespectful. I am very unhappy and unsatisfied with the service I received from him. My son wasn't too happy about not getting the green case because the person wasn't bothered to change it for my son. I'm very angry and dissatisfied and I don't think i will be returning back to this store again.
1 month ago
Rob Fayas
Staff are helpful and friendly. Opticians are very nice. Very friendly. They explain things very well. They have variety of branded glasses to choose, if you prefer too.
They have affordable ones too.
7 months ago
Evan Burns
Excellent
Collected my driving specs and first time testing today=wow...thank you for giving me my confidence back ????
1 month ago
Carla Betts
I’m using specsavers for about 7 yours I was in 3 stories in different area but I Never had that Bed experience Like in Stratfort !Those workers are Not respect customers !also my glasses Keep slide down on my nose because they done very bed job so now I need to go to a different store to fix that issue because I really don’t trust this Place! I never seen that many not professional workers in one place!It’s a shame because it’s in one of the biggest shopping centre in East London!It’s been nice to see a little bit more white people Maybe that will change something! And believe me I am not a racist But...Anyways thank you so much for the experience!
3 months ago
Gizem Canseven
durable glasses. helpful when choosing and great customer service.
1 month ago
Paul Nelson
Great information regarding my eyesight and glasses.
3 weeks ago
Sl Shaffer
Yesterday evening my one of the glasses arm broke. I can not read without it and puzzling (... see the details in the pieces.) ... so I was scared. I was thinking before I went to sleep ... “ even is there possibility to repair it “ (... especially these time and the weekend, Saturday.)
Today morning I woke up and I checked the Google if there is open store on Saturday (.. the details are up to date.) I found one, close to my living are in Walthamstow. ... in the first step I was really happy for it, but when I went there, I heard more about what can not be done and about the difficulties than any available solution.
... so I decided I am going to the Stratford store. I had to travelling cross the city, but it definitely worth it.
I met Patrick (... as I was informed about his name from an other staff later) at the entrance. He seemed confident. When I was telling him “I have an issue.” He was looking in my eyes and told me “Okay. “ It was a good start. ... after, he was talking about what can be done in the situation, my details were updated in the system, an eyes test was provided. My glasses arm was repaired (... actually they changed both arms and I had got a design as well.)
The eyes test was done without issue. The staffs were friendly and kind. I really liked Sameen explanations. My questions had been listening and answered. I found a nice frame.
... and I just realised they are cleaning all of the frames what were touched by customers. They were wearing masks gloves and plastic aprons... (... for protection.)
... and actually, I am on my way to home with a big smile on my face (... after the shock in the morning, I am incredibly happy.)
Thank you for this experience. I had got much much more than I expected.
2 months ago
Melissa Beckler
Very disappointing customer service today. With Covid safety measures in place all customers were qing before entering the store. After 10 mins finally a staff member came over. We were then told we were all late for our appointments and the staff had left for the day. We were not late we were waiting to be let in and only 5 mins had pasted. Elderly people were then turned away and now have to wait another month for a slot. We've been in a pandemic for a year, this is not good enough. We want to follow the rules and be safe. Staff so rude, I expect better.
2 months ago
Bronwyn Matthews
Good standards of hygiene during pandemic. Very thorough and sensible operations. I was duly impressed. The hijabi girl at the front was extremely helpful. However the pricing needs to be more transparent, frustrating when they add additional charges to children's glasses, the gentleman that served us seemed to push for certain targets perhaps?
8 months ago
Tiffany Ferrer
Appointment was at 12.30, 50 minutes later had not been seen and all the staff appeared to disappear off for lunch break. No communication or updates as to when I'd be seen. So I walked out. 1hour 20minutes after my original appointment time I receive a phone call saying "they had just called me through for my appointment".
Waste of time.
2 months ago
Jeff Crabby
Good selection of frames at affordable price too!
1 month ago
Edward Tripp
Good covid secure set up in principle, but they were working through appointments that slowly that it became fairly crowded by the time I was seen and it didn't feel particularly safe as a result.
4 months ago
Pvt Cheesecake
Though there were many visitors but It was still very well managed and safe at specsavers Stratford. All covid safety measures were being thoroughly followed by the staff and opticians.
5 months ago
T McLean
They've been helpful with any problem I've had and pleasant also
4 months ago
Kaushik Solanki
Brilliant service... went to ask about price to repair my glasses and they did it for free even though was my fault they were broken... would not consider going elsewhere now ...thank you specsavers
7 months ago
najat atieh
Great professionals, friendly staff and they know what they are doing. I use to leave nearby, now I travel from East London to assure I will have the right haircut, with these blokes. Highly recommended.
9 months ago
Jen Trempe
Very cautious about the number of people in store. Staff were cleaning frames and wearing gloves and face masks. Seem very helpful and conscious of the safety of everyone
9 months ago
Anna Brovko
1* converted to 4*.
Had an issue with communication where my order was delayed a month, but eventually, they reached out to me and went out of their way to help me. Much appreciated.
4 months ago
Jessica Tipton
Glasses were dirty. Assistant customer poor
1 month ago
Javaris Carruth
It was a good service, within a short time.
8 months ago
Paul Fyke
The staff are so friendly. They really try to make you feel comfortable and make sure you leave with no unanswered questions. They are always happy to help from booking an appointment to choosing glasses.
3 weeks ago
David Cook
Always good service here, although over the years, I've found the selection of the more affordable frames a bit limited in styles.
9 months ago
Tierra Holland
Slow, gave me inaccurate prescription and don't do proper checks. Avoid at all costs
1 month ago
Ben Meagher
My eye sight checked and bought a pair of bifocal glasses worth over £250 but had problem so went back after 2 weeks. I was told nothing wrong with glasses so I continued using it but still had problem while using my laptop so had second visit before 90 days warranty. They said we only see new customers and should come after covid 19. Third time visited in october 2020 and luckily this time met another customer assistant and she found glasses were not fixed properly in frame so she sent for repair and given me time to collect after 2 weeks. Very disappointed and can't understsnd eye sight is very sensitive matter shouldn't be ignored when someone come and complaint. Nutshell not recommended because not trust worthy.
7 months ago
Traci Siegel
30/09/20 I went first time to Specsavers to order my new glasses. I was served with excellent customer service by Mr. Mabz on that day. Mr Mabz offered me his help to choose the best frame glasses for me. He gave me and explained all my options what helped to decide what frame glasses should I buy. Thanks to Mr. Mabz help I chose my glasses on the same day. 2 weeks later I received my glasses and I'm very pleased with them. Thank you very much Mr. Mabz for his help. I hope his hard work will be appreciated by the employer.
9 months ago
Justin Larnerd
Great eye test, the assistance on the floor could be improved, but the customer care was pretty efficient, assisting me right away!
8 months ago
Rusty Holsinger
Effecient. Always busy.
1 month ago
patricia pratt
Professional and fast customer service
1 month ago
DINESH VASAMSETTI
Everything Excellent, friendly and helpful ❤
8 months ago
Paige Yvette
Picked up ordered glasses ....good service ,
7 months ago
Amy Bryant
They're good as they have appointments available most the time but recently when I contacted them for a recent optical record they said that we hadn't had an eye test which was not true which shows that it wasnt recorded. Other than that the staff are great and helpful.
11 months ago
valentin markin
They don't care to sterilize their medical equipment , I did an eye examination but Unfortunately I picked up an infection in the eyes , Tears and sticky fluids Pain and itching, I really regret having responded to their message to get my eyes checked according to their request
1 month ago
Sharon Christian
Audiologists is appalling! She gave wrong details. The manager did not respond back to my complaint. CQC, please check this terrible private healthcare service. Stay away from this place, they just want your money.
9 months ago
Lori Michetti
Very thankful to them for their service this morning. All staff very friendly
11 months ago
Fma Fma
Amy was absolutely fantastic support on the phone today. She was able to get me a new pair of glasses on the same day as mine are damaged. In ordinary circumstances this would be great, but in these difficult times I cannot thank her enough. Thank you!
4 months ago
Ava Crowley
Would have preferred being seen too then and there but was given all the necessary information to obtain a hearing test. £29 charge for paperwork absolutely ridiculous though!
10 months ago
Adalia Lasai
just had my ear micro syringed. Norani Lucas who carried it out was so professional. She explained to me every step of the way what she was doing. It was totally pain free and I can now hear so clearly. its worth every penny of the £35.
1 week ago
Marco Butler
its medioca it doesnt do great deals on kids lens thinning it always cost me over £100 when other optisions do it for a lot less
10 months ago
Gabriel Carter
Excellent Customer service and thorough eye test. Would particularly mention Anisha Patel who did my eye test. She was so careful thorough and patient. Would recommend this branch.
2 months ago
Christella Manuvel
Poor service from one staff member but that has not put me off as not a true reflection of the branch.
Special thanks to Abdullah and Lubna
2 months ago
Maggie E
Superbly friendly staff! Recommended
11 months ago
Jason McDonald
Done my eye test with Specsavers on the 16/10/19. I was told to collect my glasses on the 25/10/19. I collected the reading glasses on the 25/10/19 and was told second pair would be ready today. Phoned Specsavers today to find out if my varifocals have arrived and was told there is one glasses to collect. I went into store and sat there waiting for my glasses for nearly half an hour and still no glasses. I told one of the customer service staff to ring me when glasses found as I have to go back to work. I have still not received a call, not sure what they have done with the glasses. This is the main glasses that I need at work and I am still waiting.
1 week ago
