Specsavers Opticians and Audiologists - Surrey Quays
Optician Specsavers Opticians and Audiologists - Surrey Quays, Unit 21 Surrey Quays Shopping Centre, Redriff Rd, London SE16 7LL, United Kingdom:
194 reviews
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Address: Unit 21 Surrey Quays Shopping Centre, Redriff Rd, London SE16 7LL, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 7064 6590
GPS coordinates
Latitude: 51.4951664Longitude: -0.0471593
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reviews
Gerri Strawberry
At this branch I experienced almost all the problems you can experience with getting new glasses:
1. They scratched the lens of one of the two new pairs of glasses I paid for.
2. The pair I managed to receive is useless because they measured my prescription wrong and wearing the glasses is very unpleasant (and I suspect unhealthy) for my eyes.
3. The staff that does the eye tests is VERY rushed.
4. I had to wait 10 working days for my order (just to receive it wrong after all the waiting).
I'm deeply dissatisfied with the MAIN service I went there for - to get glasses with which I can see better! Could not recommend less!
4 weeks ago
Kimberly Weipert
This has to be the worst Specsavers I've ever been to!
(REGIONAL MANAGER PLEASE PAY A VIST TO THIS STORE!)
The staff need proper training! Sort this mess out!!!
I went into the store as wanted to get a new pair of glasses and the young woman that served me had no idea how to deal with me!?!
She walked away when I explained I've had my eyes tested recently and I have my prescription paper from Specsavers in Scotland. I decided to asked a guy in the store and he sat me down to discuss the options as I wanted to get the thinnest lenses with the frames I picked. I asked about the HC1 form to help with the cost of getting new frames, however he ignored it completely and started with how much it would cost. I was told to come back the next following week as my new pair of glasses would be ready.
I went back the next following week to be greeted by the same young woman the first time I went into the store. I said I was picking up my new glasses which she then said can you write my name on a piece of paper and sit down in the waiting area? 20 minutes later no one asked why I was in the waiting area and I went back to the front desk and asked what was going on, I explained the young woman that served me, NEVER done anything to inform a member of staff to serve me!
Customer care is not a priority in this store, they won’t listen to you and you will be ignored! I got my glasses in the end, the person that served me could not care that the glasses didn’t fit me which I had to go to another opticians to get the frames adjusted properly!
1 month ago
Mo yuen
Me and my partner booked an appointment online (with text and email reminders), but when we got to the store, were told that the system had failed and the staff member would look into it. 10 minutes later, we asked what was happening and another staff member told us we had been booked new 'walk in' appointments, despite the fact we had booked online a week earlier.
We were so annoyed by this we left the store and went to nearby Boots instead.
My advice, ring before you go to check they have you booked in or better still, avoid altogether!
2 months ago
Khanh Mai
It's all about business in here. They try to do lots of upsell. If you ignore their upsell, they will make you feel that you are not welcome in here. From optician to sells representatives everyone is trying to do lots of upsell. Glass thinner is definitely a biggest achievement in optical industry but harsh truth is It's very expensive. It's someone weekly food money. If someone says no and you keep pushing for reaching your sells target, shows how corrupted you are. I am moving to a different optician.
2 weeks ago
Olga Aleman
Convet Garden and Waterloo ...London Eye
6 months ago
Louie Harrison
Staff friendly, covid protocol in place and good service. Been my opticians for many years now. No complaints!
1 month ago
James Fritz
Workers have a slight attitude but understandable when so many children are around. I would also be moody if I saw kids every day. But still, please be kinder and more professional. Otherwise, nice glasses. Wish it had a bit more of a selection though. 3 stars
7 months ago
J Van
Booked an appointment online, the receptionist did not tell me the appointment did not come through so booked me as a walk in without telling me! Being there for 15 min post my booked appointment online I asked if it was going to be long and I was told by another member of staff that said there were two other people booked on my slot, when they only have one opticians! Worst service ever! Also it said it was free and and receptionist said it was £25! Not even an apology!
4 months ago
Lisa Miller
Very good service, professional, good selection of frames, good prices.
Long time customer here for those reasons.
4 months ago
Terry Naradwa
Let me start by saying when we first visited this branch early last year, the staff looked unhappy and the atmosphere was unwelcoming. We re-visited this store again and the atmosphere was not different to our first visit.
The wife's glasses broke within a few months due to either manufacturing defect, fitting and screws being too tight or both.
The Optical Assistant immediately acused us of damaging the glasses, to which we took offence since it was untrue and he had no evidence backing this claim!
I asked to speak to a manager and had the unpleasant honour of speaking to The Director - Taj.
He spoke in a rather condescending manner and of course repeated the OA's accusation!
He then offered a discount on a new frame and when I asked how much it would cost, the reply was £30 for the frame, which is the "frame only" price BTW. So, not really a discount but an attemptto make more money from an already unhappy customer!
I explained to him this wasn't a discount and asked for reassurance the frame didn't have a known manufacturing fault. He began sweating and stuttering.
Anyway, we're very unpleased with the overall service we received and I guess we'll be doing business somewhere else, moving forward.
Branch: SpecSavers Surrey Quays
2 months ago
wayne miller
A. Bunch of clueless.people working here. They first gave my husband the wrong prescription and then the wrong lenses. He ended up with a migraine and then did the test again. Repeat..we have been patient coming here for weeks. The asian woman at the reception on Sundays is the most irritating and arrogant. I am not even sure if they are professionally qualified to be opticians here.
4 months ago
Lillian Childress
Had my first order here last Saturday. Got my glasses and sunglasses in a week. I had to call up to ask whether it was ready to collect and they said it was. So maybe if you really desperately in need of your glasses, give them a ring. When I collected my glasses, a lady attended was not paying much attention. I asked whether my glasses required to be bended/adjusted behind the ears so that it sits better she said not needed. Had to come back the next day as my glasses were slipping off. Also my sunglasses, the nose pad were not even touching my nose but the lady did not even realise it. Luckily the next day when I came to get them fixed, there was this young man with glasses who was very patient and bended my glasses. However he wasn't that good at it so he asked his store manager to attend to me. Nana the store manager was very patient and gave me superb advice on the adjustment he did. Hands down! Superb service from him but hopefully there will be more consistent amongst the staff there. I mean it would be great to have more staff that are well trained as Nana. :)
10 months ago
Rc Rc
The place was crowded with people and no social distancing was adhered to. The place was very busy and my son had to wait 15 minutes for his scheduled appointment and then I was told that only one of my other two children could be seen even though we had booked beforehand and confirmed our appointment twice during the day. Very unfriendly staff who said it was the optician who had asked to cancel one of the appointments. When I later asked the optician if she had had cancelled one appointment she said that is not something the opticians do, meaning the staff at front lied. They were so rude and I would not recommend this place.
I'd give 5***** to the actual optician who was very professional, calm and she cleaned the station several times. She was very good with my child.
8 months ago
Bailey Girl
No social distancing, crowded, late with appointments and unfriendly. MANAGER SORT THIS OUT!
I felt very uncomfortable with the disregard for covid safety recommendations.
I left with glasses that didn't fit properly (despite 3 attempts to do so), which hadn't been cleaned before giving them to me with the advice to see how they fit without my mask, when I get home.
I will not be returning - ever.
I will be happy to provide all details but for brevity leave it at this.
6 months ago
Autumn Thauberger
Sadly I rung up this specsaver to cancel my hearing appointment as I came down with the virus the staff member was unprofessional and kept telling me that there appointment was more important then my health sham on you
2 months ago
Andres Leon
Great customer care, despite lockdown. They let me in just before closing and helped not only to resolve my wife's issues but my own. Well done.
9 months ago
Tara Hustus
Nice staff. Always warm welcoming and really helpful after few visits. The price are really affordable and good offer with the golden ticket :)
1 month ago
Emily Breeden
Young lady that did my eye test today was very impatient and rude. Bad customer service.
4 months ago
Anya Sadeghiyeh
Well organised for Covid
3 months ago
Joe Einhorn
Very helpful in advice and good glasses
1 month ago
Curtis Jackson
Terribly poor customer service/communication. I ordered 2 pairs of glasses 2 weeks ago to be delivered to the Walworth Road branch and phoned up multiple times after a week had passed with no contact from either branch and was generally met with the call ending because the lines were busy. On an occasion where the phone was picked up, I was told the glasses were not being sent to the Walworth Road and instead would be ready to collect at Surrey Quays. A couple days later I phoned again and I was told that the glasses were ready to collect from Surrey Quays, so I drove to the branch with my mother — on a Thursday evening, so the closing time shown online is 7pm — at 6pm to be met with one of the staff members closing the shutter on the door. We wasted an hour of our time on travelling to Surrey Quays only to be turned away due to being mislead by their website, then was told when I arrived as the door was being closed in my face that the glasses were at the Walworth Road. Today, I phoned the Walworth Road branch and was told they don’t have the glasses there and that they were sent off from the Surrey Quays branch yesterday, and that I will have to wait another 3 or so days to receive the glasses. This is incredibly frustrating and the poor communication in combination with the length of time I’ve spent waiting for these glasses (considering the usual waiting time is about a week or so) results in my reluctance to ever buy from Specsavers again.
2 months ago
Joe Derouin
Nice and friendly and efficient.
1 month ago
Lena Webb
Its spec savers. Reasonably quick, no frills, gets job done.
7 months ago
Carine A
Hand staralizer on arrival ,everyone wearing masks,allglasses touched put in a try and sterilised before put back on shelf
11 months ago
Qasim Akhter
They invite you in for a free eyes test and once you got there they ask you 24£, great service. Thanks to let me come all the way to your shop on a Saturday for this scam, thanks. now you answered me but its not helping at all! cos you want me to write a customer contact form ? why? you invite me in your shop promising something free and Ill go there and its scam! you should contact me , why I need to write a customer form? sorry?
3 months ago
Zaur Dzasohov
The assistant manager (Rhys) of the store tried his best to adjust my spectacles, and his professional service did make my glasses fit much better onto my face. I was made to feel relaxed as I was waiting.
I walk past this store regularly and it is always busy and popular with local residents.
1 month ago
Jim Lumpkin
Extremely professional and very friendly service. My teenage Daughter needed her first pair of glasses and the staff were so helpful we were very happy with the services we received
2 months ago
Teri Shelley
Helpful staff and great service
3 months ago
Cole Higin
Was offered a free eye test today and enjoyed the visit.
Their customer service and professionalism was brilliant. Well done!
1 month ago
Chicken Slim
Both my friend and I had issues there, I was given completely ago g prescription and was made to feel it was my fault not there's and to give me the correct prescription even though their mistake I was told I would have to pay more money. Told them to forget it as I wanted my money back as the the mistake was not mine. Would never recommend this place to anyone.
2 months ago
franklin carcamo
Was previously at the peckham branch and was not happy with the service. Moved here and they have changed my view on Specsavers. The staff were friendly and helpful, my daughter was seen quickly and the shop was nice and quiet.
6 months ago
Jessica Morrissey
They have a reasonable range of adults and children's glasses. The company has good deals on glasses. This store doesn't have enough staff so often you need to wait quite a while. I purchased glasses for a small child, staff weren't very experienced in dealing with little kids (note I did Not get child's eyes tested here just the prescription filled here)
1 month ago
omer baig
Fantastic service at Specsavers surrey quays. The staffs are patient and extremely professional along with the manager on the day, who was superb (Reece).
Helped me pick the right glasses for my needs, not to mention how affordable the selections were!
Thank you all
3 months ago
Dragon Dragon
Check your receipts!!! They tried to charge me for a contact lenses tutorial which I never recieved.
9 months ago
Peter Panecki
Very poor customer service
3 weeks ago
Diane Terry
Had a contact lens eye check on May 4, .paid my £25 and was told i would get a email letting me know my trial lens have arrive.
Went in on June 1st to find out why i haven't received email. Well the lady at the desk said i find someone to speak to you. Then a lady came and sat me down and told me some has forgotten to order them . i was shocked. Very upset. All the manager could say very sorry very sorry. We can put a new order in today. I said why, after waiting so long for the first order that was never ordered. I got my money refunded. I will never be using Specsavers again.
1 month ago
Lg Glez
Clean and spacious, courteous and efficient staff and very tasty food. Will definitely be back. Who doesn't love a cheeky Nandos? ????
1 month ago
Gautam Nallendran
Specsavers at Surrey Quays is a very nice place to go and check your eyes and change your glasses. Nice staff and friendly, Isaiah were very nice with me explaining everything about the prices and glasses. I do advise you to go there. Happy
3 months ago
Teresa Briones
Great and polite staff, very friendly, hardworkers. I came in to try on a few frames Isaiah the main man took some time to help me selecting a few that suited my face, will be back! Keep up the good work. Excellent customer service from Isaiah!
1 week ago
Kristyn Porter
Great service from specsavers Surrey Quays the advisor I saw was extremely knowledgeable with all the different frames and the various of lenses that the shop provides. I was most pleased with the service from the assistant manager today he was extremely professional and made the experience both stress free, would recommend him. Keep up the good work
3 months ago
aditya mangu
Really good customer service, very helpful and helped me get the glasses I need. Was really happy with how smoothly my appointment went. They have a wide range of glasses to pick from I'm really happy with mine.
8 months ago
David Cline
Had a great experience and lovely staff members. They were busy but managed to keep on top of things well. Gave realistic waiting times - was actually seen earlier than time told, and everyone was professional. Definitely recommend to family and friends.
8 months ago
dave rabe
I came in to book an appointment and decided to look around whilst I was there, Sam helped me find options that would suit me and was very informative on what looks good. I usually go to Peckham and always end up being left to decide by myself so a big thank You! Will recommend surrey quays Specsavers to friends and family xx
6 months ago
Luciano Cifelli
Excellent service and clean environment. Fast service with hands on staff. A veriety of choice in glasses frames.
6 months ago
Rachel Devitt
customer service excellent
6 months ago
Allison Scamehorn
We were recently on holiday from Melbourne and my wife broke her specs on the plane :/ went in to Specsavers. Lovely staff member who arranged for a new eye test within an hour. My wife felt the Optician was very thorough compared to her Optician here. Picked Frames and they had them ready by the time we got back from lunch! Really impressed and truly saved our holiday! Thank you!
5 months ago
Marcio Rodrigues
Staff was great. Laween and Rhys were very helpful and provided excellent service.
3 months ago
Kaitlin Douglas
I visited Specsavers at surrey quays for a (prescription swimming google) for my son and that was on 1/04/209,I have spoken to a young lady and she promised to call me during the week as they didn’t have the google at the time,and the price given to me was £35.
However no one have called ,so I visited them after a week again 7/04/2019, and they said the price is £110,and I had to wait about 50 minutes.
This isn’t the first time that I have been disappointed with Spacesaver.
1 week ago
Khaleel Abujarad
I'm always pleased with their very friendly and professional service. Keep up the great work!
1 week ago
Eric White
My first time here and all members of staff exceeded my expectations with their care and knowledge. My budget was super limited so of course i opted for the least expensive. A pair which i really liked had been misplaced , instead of 39 it turned out to be 89 but the great staff managed to pull a few strings and offer a decent discount. A great big thank you :)
2 months ago
