Specsavers Opticians and Audiologists - Surrey Quays
Optician Specsavers Opticians and Audiologists - Surrey Quays, Unit 21 Surrey Quays Shopping Centre, Redriff Rd, London SE16 7LL, United Kingdom:
194 reviews
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Address: Unit 21 Surrey Quays Shopping Centre, Redriff Rd, London SE16 7LL, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 7064 6590
GPS coordinates
Latitude: 51.4951664Longitude: -0.0471593
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reviews
ACEOFDIEMENDS
Visited the store a few weeks back. I saw a young man called Rhys. He was extremely knowledgeable and was honest in helping me select frames and discuss lens options for me. Went for non reflective lenses because I'm driving and working on screens a lot. Would recommend this branch highly.
What was really nice was that the manager 'Nana' sorry if spelt incorrectly even came and thanked me following my fitting of the eye glasses. I felt that was really warm and sincere. Obviously 2 people who really care and are passionate about their business. Must be a culture from the top! Keep up the hard work guys. Will see you next year!
5 months ago
Yoann Lussier
Very busy but very efficient. Staff always knowledgeable, polite and take time to explain everything. Remain satisfied and loyal customer for over 3 years. Thank you Specsavers Surrey Quays and keep up the good work!
4 months ago
Ph Yo
Rhys Nelson's service was absolutely extraordinary. If you want great service definitely ask to see him, all friends and family have been referred!
3 months ago
Abel Tangeman
Over crowded and understaffed branch. The chain are good value money wise - but that certainly costs you in time and customer service at this outlet. I found them slow, stressed and unfriendly.
3 months ago
Chris Gardiner
Before booking your appointment here, read through the below reviews and tell me it isn't suspicious that almost ALL of the positive reviews are from people who have only posted one review on Google ever AND they know the assistant manager by name. Whoever Rhys is, he's got a lot of friends...
EDIT: It appears I cannot reply to the below comment. I have repeatedly filled in forms on the bit.ly link that is touted on all the negative reviews below, and yet no action seems to have occurred. Clearly more of a reputation management tactic than a real feedback drive.
2 months ago
alatar
I came in with an inquiry about some glasses. Sumaya was a great help in choosing the frames and helping me decide what went best with my face shape. Without her help I would not have even considered the frames i purchased. All round friendly and efficient service. Will be back soon and I recommend going.
4 months ago
Nadia Belliaford
Staff were great but I don't like the new way of testing your eyes it doesn't seem as accurate as it used to be.
2 months ago
Mateo M
Isaiah was amazing - he went above and beyond, finding lots of different possible pairs and asking other specsavers staff for second opinions to make sure I got glasses I was happy with. :) Person who did my test was also super friendly and great.
3 weeks ago
Lindsay Holderby
So Specsavers is a franchise. Meaning you can get a great experience in some places, but it's not guaranteed. Let me tell you that whoever runs this store doesn't care one bit about good service, just saving money.
Only at this Specsavers could I have had an optometrist argue with me (she actually told me flat out "you are wrong" 5 times!) about which contact lenses I had been trialling for a week. I was not wrong, she hasn't read the list on her screen properly.
Only at this Specsavers would someone laugh at me when I told them how uncomfortable the lenses were and say "you'll get used to them". I didn't.
Only at this Specsavers would I be forced to insert contact lenses for a check up in some weird back room, full of junk on every surface, with a dodgy sounding water supply - and despite having never tried toric lenses before, never ever be told how to insert them or what the differences are before trying them.
And to cap it off, only at this Specsavers could an older male optometrist have been so belittling and patronising - trying to mansplain my own experience wearing contact lenses back to me. Needless to say that I am definitely the best person to speak about that...
I am quite frankly never going again. The Vision Express in Lewisham is always far more accommodating and friendly.
2 months ago
Alicia Friedrichs
When I arrived in the store staff made me feel welcomed, Stella done my eye test for me and she was brilliant, my glasses were done perfectly, good customer service, the man Isaiah has been exceptional, top young man, friendly and engaging, need more young people like him working here!
3 weeks ago
Wesley Allsopp
Customer service was quite nice... not a lot of selection of glasses. I went for my eye checkup with the online free eye test voucher but staffs were unaware of the free vouchers being provided online... they almost made me pay even though booking were made online for free eye test.. eventually managed to show the voucher in my phone, after abit of struggle, they managed to sort the things out for me. Finally I was stress free .
5 months ago
Adam Fishel
Efficient pleasant staff
Good choice of glasses
Only negative is the long wait
Service by Isaiah was excellent. Very polite and warm young man. Pleasant smile.
Stafff service is excellent.
3 weeks ago
Gregory Cox
I was originally trying to find specsavers in Watford, but I was so blind before I got my prescription I got the wrong train and ended up in Surrey quays... needless to say my eyes have been opened. The service was fantastic from start to finish. Special shout to my boy the assistant manager. Couldn’t of done it without you. Might not have found my way home without my new specs. Mad ratings.
3 weeks ago
Jurgen Vandewal
The worse experience in London ever. My wife and I got glasses from there ...hers came out with wrong prescription * we went to 2 different opticians to double check * back at the store to say her vision was blurry with her new glasses got told she would get use to it in a week or so ...excuse me ? Rescheduled a appointment for re-checking her vision again on the day of the appointment they couldn't find her in the system, .at this point, up and down for the 5th time and we requested a refund .... refunded denied cos only the manager can provide and he only works certain days of the week and can't be done over the phone ! "came Wednesday or Thursday" for a 6th time !... excuse me ? People got life /work/kids we can't get messed up like that for god's sake ....minor details
brand new 250£ glasses came with scratches.
Few members of staff extremely rude and intimidating.
Avoid this branch we had a lovely branch in Holloway moved to East London last year . That's why went in this place .
Avoid avoid stay away.
6 months ago
Chelsea Torres
Never been so annoyed, I honestly paid for two glasses and they only gave me one and I chose the two for one deal, I then ended up paying more then I was meant to . I will not be going to specsavers again!
2 months ago
Matt Swift
Rhys and Isiah were friendly and professional in dealing with me. The glasses are clear and quality. I was offered a glass of water. Am happy with the service I received at Specsavers. I will recommend Specsavers to my friends and family.
3 months ago
Glenn Barker
Have been using them for years. Incredibly happy with service and Rhys is just a top dude. Super helpful!!!
3 weeks ago
Tina Stolz
Excellent customer service, staff members are knowledgeable, work great as unit from the opticians to staff on the shop floor, Rhys, Nana, Sarah, Tyisha, sumaiyah brilliant! good job guys. Great range to choose from I would advise anyone to come down!
3 months ago
TJ R
Brilliant service. Very happy with the care, service and the glasses I received. Great glasses selection too. Thank you! Will definitely be back.
3 weeks ago
NaNa Gipson
Quick ,Efficient and polite
10 months ago
Dustin Shuman
Great staff they are very polite and helpfull. Lots of glasses to choose from. Love it
2 months ago
Connie Burns
Not de same service as before lock down....
10 months ago
Vickie Williams
Ok
6 months ago
Tracy Garner
DON'T GO THERE FOR YOUR EYE TEST!! It was very poorly conducted, and the prescription was just completely wrong. I bought my glasses from David Clulow and eventually had to do another eye test with them. They were so much more professional and the results they got were COMPLETELY DIFFERENT from Specsavers'! I should have just gone there in the 1st place...
4 months ago
Ronesto Pineda
Shop staff are very helpful and caring and take there time with you. Especially children they have all the time for them, so that they are happy with there glasses. The only downside it the security guy is rude and miserable.
4 months ago
Dave Groves
They weren't happy when I presented one of the vouchers as payment for prescription and warned that put glasses on a frame which was not theirs will not cover the warranty. Miraculous the cable temples fell off shortly after glasses where done without reason.
I requested the prescription to get my reading glasses done elsewhere but they did not add it the reading prescription on the card, so when I send to re glazed online is when I found out.
The second par free is actually a rip off! I you insist on one pair only they will take off at least £70.
3 months ago
Jennifer Wyant
Amazing and personalised service from Sumaiyah. She served with nothing but confidence, store is lucky to have such a thorough staff member
6 months ago
Guy Griffoul
Good professional outlook. Prompt service.
2 months ago
Wangfei Yang
Staff in.here are great and allways happy like actually like their job happy all round and very helpful that's good in anyhoo.staff make the business and this opticians have the staff for that also they have a nice selection of glasses .
3 weeks ago
D Hanson
When I came to the Surrey quays specsavers I felt welcomed, staffs were very helpful, staff explained prices, Isaiah was great and helped pick some nice frames, lovely gentlemen and I was very happy with the service, you need more staff like Isaiah! Handsome young man
3 months ago
Shelia Perkins
Brilliant service from all the staff! Would definitely recommend and come here again. Everyone was very friendly and helpful. :)
6 months ago
Arlene DeBeck
Friendly helpful customer service woth great choices of frames or other eyecare options.
6 months ago
Devan Lee
I almost didn't go here because of the bad reviews. I just want to say that everything was perfect: very polite and helpful staff. The glasses were ready in one week and now I'll have a one week free contact lenses trial. I would like to thank the Specsavers staff for helping me find the perfect option to improve my vision.
8 months ago
Andrei Rykhlevskii
Been coming here for more than 5 years and always find them fantastic. Nana is always ready to help get the best service.
3 months ago
Jorge Ribeiro
Would give no stars if possible. No explanation of prescription so specs (£149) are worse then those I got on £2.99 on ebay. Lens been changed twice, now told that if they are changed again will affect long sight vision??? Waste of time and money and feel completely fobbed off re "free contacts ". Avoid these fraudsters
3 months ago
Tianna Hicks
Having the assistant manager at your branch help me choose my new glasses was extremely helpful! Give him a pay rise!!! He was brilliant!!!!!
3 months ago
Destiny
Fantastic service, great opticians. I was very pleased with the service the staffs provided me.
6 months ago
TheConspiracy Realist
Staff wouldn't let a two year old inside because she had an ice cream cream with her. Policy apparently.
6 months ago
Duncan Wood
I waited for ages for them to call me to let me know that my Sons glasses were ready. They didn't call. Then they put the wrong lenses into the wrong frames. They said they would call when the problem had been rectified. I'm still waiting..... that was over three weeks ago. Not impressed at all
3 months ago
Cecil Blankenship
Excellent service from start to finish. Taj the manager was helpful and very knowledgable. The store seems to be well maintained and staff just cannot do enough for you. Would definitely recommend.
3 months ago
Haley Lohmann
The staff tried to overcharge me for lenses, even though advertisement for the discount was pasted all over the shop. I went to another Specsavers branch and got the same pair of glasses for much cheaper. Don't waste your time and money at this shop
3 months ago
Mike Hubble
Absolutely rubbish service. So my frame broke after a couple months from purchase at this branch, so I even took the time to bring them in for potential replacement or repair... Sure replacement for full price and also had the nerve to offer 2 for 1 glasses. Time to move on from this branch. Highly not recommended.
3 weeks ago
Vismay Mandloi
Very disappointed the staff foold me about the lenses and they or only interested in getting the money from me but didn't care about what I was interested in and I end up paying 150 £ for a very bad quality lenses that I asked to be thin 1.74 but the final product was a pair of glasses that were very heavy and very thick lenses....
2 months ago
Amber McHenry
My local and been coming here for many years and staff are always friendly and try their best to help with whatever you need
8 months ago
Jeremy Candelaria
The eye test was quick and efficient and the lady who spent time making sure the fit was correct did a good job. The problem with this store however lies with the poor customer service once you leave the store and await your glasses arrival.
I turned up for collection at the allotted time only to be told they hadn't arrived yet. No phone call. I was told I would be phoned when they arrived. You've guessed it, no phone call.
I phoned them two weeks later only to be told they had arrived 9 days ago.
I wonder how long they would have sat there if I hadn't done their job for them?
Poor specsavers, very poor indeed.
4 months ago
Scott Underwood
I want to thank Odysseia for her really personable service. She was caring, genuine and easy to speak to. I felt welcomed by her as she noticed me on my own, she answered my questions well and I felt safe and trusted her with my glasses which can be really personal to someone.
I came back to her when I collected my glasses and that was amazing too, really happy.
The third time I came back to her it was due to the plastic nose rest hurting my nose which is not due to Specsavers or the quality of their glasses. She was understanding and helped to heat the plastic to alter it for my nose. She even went the extra mile to find out stores with silicone pads as their branch had no more left, this was to stick onto the plastic nose rest (I never even knew these existed as the when I asked someone at the Lewisham branch regarding nose pads to be attached to it, he told me they do not do they but he certainly could have told me they have a service that applies silicone nose pads).
She just tried her best to find out any more solutions for me, so I really want her efforts to be noticed and thanked for. She is an asset to the company as some members in the Lewisham branch are not so helpful and quite rude.
3 weeks ago
Jewel Pascoe
Great service received. Specs were delayed but guess what, they offered some excellent customer service which made me happy. Anthea, thanks for putting customers first. *pat on back*
3 months ago
Eduard Poienar
Amazing service and staff, very friendly and accommodating. Would definitely go again. Couldn’t recommend them enough.
5 months ago
john larrick
Isaiah has been extremely helpful today by helping me with my registration, I totally recommended specsavers surrey quays, very helpful staffs
3 months ago
Swaran Sekhon
Sadly I had to give a star to leave a review, it certainly doesn't deserve any, but on going into this store today to buy a new frame and on asking a tall slim black lady for assistance as I had the lenses with me and my broken frame I was given a pointing finger to go and find a frame myself, I asked if she could help me find one that fits the lens I had to then be totally ignored and left to get on with it, having my disabled mum with me I didnt have the time to be going though every frame myself to find one that fitted the lenses I had and a little assistance would have been welcomed, clearly this store did not want my money and after the disgusting treatment I certainly wasn't going to give it them, we walked out and would not recommend this store to anyone who may need help finding a frame
2 months ago
