west elm
Furniture store west elm, 209 Tottenham Court Rd, London W1T 7PN, United Kingdom:
185 reviews
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Address: 209 Tottenham Court Rd, London W1T 7PN, United Kingdom
Website: westelm.co.uk
Phone number: +44 20 7637 9150
GPS coordinates
Latitude: 51.5202433Longitude: -0.1337369
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reviews
brian stitt
Not bad, but could be better! Some things are really unique and interesting, but other things you can find elsewhere for a fraction of the price! I do like it here though.
3 weeks ago
Jenni Mykkanen
A bright, well laid out shop with amazing products on display, and great choices and and good quality. Not many staff around and the two that I approached for some price checking seemed quiet inexperienced and weren’t much help. Good experience still and won’t put me off of going back.
4 months ago
Joe Dank
Sweetest group of store managers. Johan and Lucy looked all over their stores to find me two chairs that were out of stock in the warehouse. Due to lockdown, they weren’t in the store when I first called but went the next day for me. They …
2 months ago
Porter Farmer
Please don't let any negative reviews put you off shopping in this lovely store. It truly is a highlight of home furniture shopping in London and the staff are lovely! A special shout out has to go to Johan who recently went above and …
3 months ago
Nel Bonilla
They have good quality items at good price and they do offer promotions often time.
10 months ago
Paul Laporte
Fantastic - great quality furniture and homeware. Make the visit here. This shop has a large range, and really informed staff. Johan (manager) was enormously helpful to us when we quickly needed a sofa, and found the most comfortable, …
7 months ago
Christina Nair
A massive thank you to Monika and Johan who definitely went the extra mile today to help me with both a purchase in store and an online order. Professional, friendly and helpful, I couldn't have asked for more. I'm so excited to receive my …
9 months ago
TINA SUTTON
I can’t speak highly enough of this West Elm location. I had a truly special experience in store today being helped by the wonderful manager Johan who worked with me thoughtfully and meticulously to furnish several rooms of my new home. I …
9 months ago
Lisa T
Johan really went the extra mile today offering the most personal service I have received in a very long time.
Incredible quality hand crafted furniture at a fair price and FairTrade certified.
Highly recommend.
9 months ago
lukotomara
I recently ordered a desk from West Elm TCR and had a lovely interaction with Johan, the store manager. He was so helpful in organising the sale and delivery and I am super excited to receive my new furniture piece. Thank you, Johan and TCR for a great experience! :) Happy New Year!
5 months ago
Glenna Stevens
I love West elm. Great quality, design and well worth the.money
5 months ago
Taina Schuster
Excellent service all from the comfort of my home by calling the store and arranging the purchase via them. Highly recommend!
6 months ago
missy h
Very good customer service! We purchased a dining table from the Tottenham Court Rd location and thoroughly enjoyed the friendly service. We also purchased dining chairs from the Westfield location and the team was also incredibly helpful …
7 months ago
Takeisha Tyler
AVOID AT ALL COSTS! Do not buy your furniture here!
Just check out their Trustpilot page, you will see hundreds of horrible reviews by other people duped by this company. Don't be fooled by the pretty design and hipster pictures you see on social media.
7 months ago
Winter Gilley
I had a fantastic experience at this branch, both the manager Johan and the sales associate Hans were extremely helpful and attentive - I will always place my West Elm orders from this store in the future.
2 months ago
Michal Starosta
Johan and his team had immaculate customer services - attentively took care of every element I needed consulting with and just made it a really special experience - I can’t recommend this spot more - amazing
8 months ago
evan edison
Appalling company - I advise any prospective customers to review Trust Pilot feedback. My experience is sadly similar to many others there. The office furniture we bought was shoddy and poorly made, it broke within a couple of weeks of …
8 months ago
Jon Mullins
I have bought from this store so many times, and love the furniture items etc, our whole apartment is decorated with West Elm.
I did have a problem with a Table we purchased, but after speaking with Ivy Guyanan from the store, with the …
11 months ago
Andrew Morse
Very impressed with the items on offer and the staff at West Elm, Tottenham Court Road. Was greeted at the door and the sales assistant very kindly took care of the Brompton whilst I wandered around looking for a sofa and chair. Best of all, I found exactly the ones I want.
4 months ago
Carri Cosier
Very engaged and friendly. Plenty of customers but plenty of helpful, knowledgeable staff too.
8 months ago
Anthony Lewis
Pathetic customer experience. I’ve been waiting for 23 days for my refund now. No one picks up their customer service phone. Will never buy from them.
6 months ago
Daniel Lowenthal
Beautiful furniture for sale
1 month ago
Shake Moe
Ordered a table online almost a month ago, marked as in stock and ready to ship. The nearest delivery was only 3rd January. I get a call from the courier today (not even west elm) to tell that it’s out of stock, they don’t know when it’s …
4 months ago
Emily Gil
Was treated like a king. Order taken by manager. Very pleasant shopping experience.
10 months ago
ANDREW Gaston
TO AVOID AT ALL COST. The shop is beautiful, the people nice, however this is only a show room, followed by unreliable order, long hours on the phone, plenty of lies. The worst costuner experience, this store shouldn't be allowed to conduct …
5 months ago
John King
Would not recommend anyone buying anything there. I never had to say bad things about any company in my entire life, but my experience with West Elm has been so bad that I thought it deserved a message here. In summary, they are unable to …
1 week ago
James Burt
I love the shop, I love the furniture but it is certainly expensive.
8 months ago
Kristal Hut
Great choice of beautiful furniture, sales downstairs
1 month ago
Drema Davis
Best furniture store in London, love their collaborations with artisans and up and coming designers, beautiful well made furnishings and furniture.
3 months ago
Cliff Davis
Popped in here for a little inspiration at the end of the day on a rainy Saturday, and was blown away by how friendly and helpful the staff were.
I was looking at the lighting and several members of staff took their time to help advise on …
1 month ago
Satya Adityan
Very helpful staff.
7 months ago
Wiley Hopkins
Extremely bad customer service! We have had a terrible experience with WestElmUK refusing to collect faulty item and not say anything about the refund. This after I bought the same item (worth £1075) in a different color. It has been 3 …
1 month ago
Cierra Bitler
Do not order anything online, buy only in store if you must give your custom to a company that cares so little about its customers. Their customer service is absolutely appalling! BELIEVE ALL THE POOR REVIEWS AND CHECK TRUSTPILOT.
6 months ago
Denise Waterman
Kool shop with nice designed stuff
10 months ago
Pranav Agarwal
Similar to other people's experiences here, this company's customer service is non-existent. We bought 6 dining chairs. We got an email confirmation that they would only deliver 4 dining chairs even though the sales person told us they were …
1 month ago
Todd Shupe
Beware if you order from their web site: Terrible customer service and appalling delivery via UPS. A complete joke, you may never get the item. Requested delivery to an access point, it never turned up, UPS blamed the access point which was …
6 months ago
Pierres Lead
lovely store with lots of choice.
10 months ago
Harsimar Singh
An absolute joke, it would seem that placing an order with this company is tantamount to donating your money to them. They seem to believe they are under no obligation to actually deliver the item I purchased.
If you are not able to …
2 months ago
jerry krugger
TERRIBLE CUSTOMER SERVICE & POOR BUILD QUALITY
As reported all over the internet - especially in the US.
Both wrong items and faulty items delivered. UK customer service handled by a US call centre. Staff will tell you a new story every …
4 months ago
Karl Sanderson
Staff at the Tottenham Court Road store are so friendly and knowledgeable of the products sold in the store. All members of staff greeted us with a smile and went out of their way to help and answer our questions.
4 months ago
Melissa Mona
I had a great experience shopping with West elm, delivery was quick and easy and customer services were really helpful when I wanted to add something to my order. The furniture I bought is beautiful, high quality and will look great in my dining room for many years. Really pleased!
8 months ago
shelby matlock
Lots of lovely mid 20th century things to buy
3 months ago
Tina Euton
Really good interiors items at easonable prices. Their coasters are very nice.
2 months ago
Srbozder Srbkiller
My entire house is practically filled with West Elm furniture, bedding, knick knacks, lamps, etc. The quality is excellent and I've had some pieces for years. But ordering online is a real gamble on whether you'll receive the goods in a …
2 months ago
Deborah Overall
If we could give 0 stars we would, this company is scamming its customers. We have not received our order and when we contact the company, either its managers, area managers or customer services no one helps.
They were happy to take around …
4 months ago
Kayla Gray
Ordered £3000 worth of items back in November.
They were due to be delivered yesterday, but apparently they wrote down the WRONG number during the order so was not delivered in the end.
Now I'm being told I need to wait for 2 weeks to get …
6 months ago
Ismo Uusitalo
Great products but did have trouble with delivery.
3 months ago
Diana Vazquez
Very bad service.
They told me that one of the item will be ready after 12th Sep, and this information also showing on the receipt. However they have attempted delivery 4 times before 23rd August without any phone call, email or text …
2 weeks ago
Jacilyn Clark
Some lovely furniture, but not worth buying given the shocking service you receive if anything needs fixing or arrives damaged - check the reviews elsewhere. Feel free to roll the dice that everything will turn up in perfect condition, but …
7 months ago
elana keller
Beautiful furniture. Sign up for their design guides and get a 10% discount off all your furniture. You can also walk into their store for some furniture on great clearance prices. On an average they are at least 25% dearer than other …
6 months ago
