west elm
Furniture store west elm, 209 Tottenham Court Rd, London W1T 7PN, United Kingdom:
185 reviews
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Address: 209 Tottenham Court Rd, London W1T 7PN, United Kingdom
Website: westelm.co.uk
Phone number: +44 20 7637 9150
GPS coordinates
Latitude: 51.5202433Longitude: -0.1337369
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reviews
Chris Burnett
The furniture is beautiful - but the customer service is terrible. I've spent literally thousands at this store but when it comes to their after service, they are possibly the worst store ever. I've spent so much time chasing for …
5 months ago
Fazal Khan
Horrible customer service. Very slow and unhelpful response. Bought a huge floor mirror online which arrived without the anti-tip device, which according to the instruction manual was required for safety. Contacted customer service 3 times. They offered no solution. No refund. No help at all.
10 months ago
sarah brown
I placed an order of three rugs with rug pads, some decoration items and a hall tree. I was under the impression that delivery was free only due to the hall tree, had to pay £99 for the White Glove delivery that is always offered on similar …
11 months ago
Krista Parsons
I love popping in here for home accessories on rare visits to London. Prices seem to vary dramatically, but my llama planter survived the train journey home!
6 months ago
Derek Mehraban
First time I have seen a shop immediately thought...this is everything i have been looking for!....beautiful shop reasonably priced....perfectly placed....wished there was one near me!
6 months ago
Rhonda Hughes
If I could rate this service with no stars, then I would!
Absolutely HORRIBLE customer service. My husband and I purchased a bed that was delivered nearly a month ago now with the wrong size slats. After 2.5 weeks of calling daily and not …
1 month ago
Kurt Bulicek
Just to be clear i never complain, so for me to make an effort really defines how bad this company is. Customer service appalling, delivery service woful . Product never arrived even though date and time arranged 2 days before. I was promised a full refund, still not received
5 months ago
Joanne Conroy
First time using them and sadly a disappointing. Ordered dining room chairs. Delayed a month without notification until I chased. Then they arrived and it is clear there is poor quality control - 2 of the chairs have legs that are a …
7 months ago
Jen Valle
Awful online customer service. Charged for items that I didn't receive. Items still in my flat waiting to be collected for a refund. Not refunded for items returned. How they are able to trade is beyond me. Issue still ongoing from before Christmas and I am unable to get hold of anyone to answer any of the above.
4 weeks ago
Karen Lizzano
Worst customer experience. Long telephone delays, staff are unhelpful and constantly say matter is escalated. Clearly no escalation given I have to constantly follow up with them!!
Will never buy from them, can't deal with this lack of competence - call centre in usa and has been the worst call centre service I have experienced!
4 months ago
James Seymour
Terrible customer service and let me down completely. I ordered lights for my restaurant business and weeks after paying, was told a chandelier was out of stock, not available until end of January. As that was too late for me, I called to …
4 weeks ago
Matthew C
How arrogant is this store! Arrived from out of London to discover that the shop closes in 5 min. almost 2 hours before the time published, because of "private function". I would say that the time for "private" is after hours!
Store hours …
5 months ago
Angela Lyons
To all those that are thinking of buying themselves something special, and probably pretty expensive from West Elm, hopefully this post will make you think twice and convince you to spend your money elsewhere, like John Lewis or anywhere …
4 weeks ago
Brecken Medina
I absolutely love the furniture, but the customer service is a complete nighmare! The store managers are very stuck up and make a fuss everytime they need to make any effort. What a shame :(
4 weeks ago
MsMyla Ricci
Small pots of succulent plants £8.00! Looks very expensive to me. A good garden centre even in London wouldn't charge half the amount.
4 weeks ago
Alisa Wightman
Very bad customer support. My delivery has been pushed back several months and the staff don't seem to care in the slightest. I would advise trying to buy elsewhere.
7 months ago
Moe Alsada
Terrible online service - which you have to use because there is not enough stock in the shop.
More than one item I've just tried to buy is marked as in stock but not actually not available for 3+months - have now cancelled my order. Nice products but if i'm paying this price for things they need to make it less painful and flawed
4 weeks ago
Gary Thompson
Amazing shop with beautiful homewares. I visit every time I can.
4 weeks ago
Rebecca Jenkins
Beautiful products but always an absolutely dreadful experience. The website hardly ever works (empties baskets, declines addresses, doesn't accept discount codes that were literally JUST emailed to you), they rarely have the things you …
7 months ago
Vanessa Garcia
Lovely shop. Friendly vsyaff
5 months ago
Brinton Smith
Always a sight for sore eyes after bustling through the madness of Heals and Habitat. Their warm, modern spin on American meets continental home furnishings is a comfortable mix of affordable and sumptuous.
4 weeks ago
nancy pamnani
Item was delivered completely damaged and in very bad used condition. The delivery team took it back with a lot of resistance and I have been on the phone for over 2 hours trying to get another delivery slot. No matter how good the prices are I do recomend shopping from here unless you want to take a massive gamble.
5 months ago
William Grimaldi
the furniture is beautiful however the customer service is horrible. The delivery company that they use is absolutely terrible. I think is the worst company i have ever dealt with in my life.
Ive spend a lot of money, to get a phone call …
7 months ago
Diane Jones
When I need to buy something fancy for my home, I always visit West Elm. Their selection of products is quite large, although sometimes you have to wait because they are out of stock. I have never used the online shipping service but I know from a friend that is not at very good quality.
7 months ago
C Anderson
West Elm, you absolute pile of dogs droppings. I cannot believe a company with such utter disregard for customer service is still trading. One thing is for sure, they wont be for long with these reviews.
I made an order 5 weeks ago, all …
7 months ago
Larry Korba
Very nice showroom with a great selection, staff are very friendly too so definitely worth a visit if you're looking for inspiration! ????????
5 months ago
Flourence Cole
Good products but shocking support & customer service. In a complete mess!
4 weeks ago
Kilio
DO NOT BUY FROM THIS COMPANY IF ORDERING LARGE ITEMS. the delivery team they use 'Wincanton' is a JOKE they delay delivery and can only book in slots from 9am-6pm. Customer Services of West Elm are terrible also
7 months ago
Fer Perez
Absolutely dreadful if you order West Elm online. Supposed to be delivered by UPS.
Their website doesn't work very well, couldn't change delivery date. Now products have disappeared into the ether.
West Elm (or rather the US parent company, …
7 months ago
Miguel Reyes
Some very interesting stuff in here
7 months ago
Lynn Stephens
I absolutely love their furniture and home accessories and decorations.
7 months ago
Pinki Lachhwani
Really nice smelling candles, and stylish little home decor items.
9 months ago
bucky A
Nice Furniture. Shame about the delivery.
The delivery is appalling in London - if you can't pick it up from the store, don't bother.
4 weeks ago
mayra gaitan
Great shop, absolutely terrible customer service experience for deliveries. Only buy in store - do not trust their shipping / online services.
6 months ago
Cheyenne Dunnell
We placed an order from and paid for some chairs to West Elm. Having received assurance from West Elm that they had the chairs in stock, we were shocked to learn that they were suddenly out of stock as, oweing to failed delivery attempt …
6 months ago
Sarah Mikessell
The inventory management provided by the West Elm online shop has deteriorated significately in the past year. About 8 months ago I ordered 10 silver candle votives which were then sent to me individually over the next 2 months as they …
9 months ago
Brandy Campos
Staff sooooo unhelpful. Looking at furniture and three young staff yakking - no-one asking to help. What are they paid for?
3 months ago
Ichigo Kurosaki
Please consider improving your customer service and deliveries.
9 months ago
Frank Eddy
Don't waste your time. They have the worst possible customer service. Initially sent damaged goods and then customer service channels were horrible.
4 weeks ago
Janet C
Great products. Awfully slow customer service experience over the phone.
8 months ago
Brett Huffmaster
Agree with the below - "Only buy in store - do not trust their shipping / online services." Terrible service but nice products
8 months ago
Margaret Peabody
Rude as hell. Stuck up staff that look down on you if you aren't dressed super smart. Suddenly they perk up when you pick up something to buy it as they want to make a sale but it is all so fake and vile.
4 weeks ago
Tim Spears
I love this quirky US homeware chain, so I was really excited to check the London outpost out - I suspect teething problems caused the very young staff to be a bit chaotic, and look forward to returning for their affordable household goodies (furniture, rugs, kitchenware, mirrors, everything!).
11 months ago
Edenilson Sorto
Lovely products but on the upper price scale
7 months ago
Brea Reaa
Fairly good quality furniture with good design.
7 months ago
Byron DeGrave
I ordered two mirrors from here (both the same) both turned up with backing fixed the wrong way to them so the mirror can only be hung upside down. Terrible quality, not what is expected from any retailer.
5 months ago
Zach Gregory
Beautiful shop
7 months ago
Sandra Ussia
Lovely shop. Could spend a fortune!!????
4 weeks ago
Matthew Elmore
You get what you pay for. Quality is, as you would expect, expensive...
1 month ago
Aiza ejaz
Great in every way
7 months ago
