David Phillips Furniture & Interior Services: Head Office
Furniture store David Phillips Furniture & Interior Services: Head Office, 4th Floor, 125 Kingsway, London WC2B 6NH, United Kingdom:
47 reviews
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Address: 4th Floor, 125 Kingsway, London WC2B 6NH, United Kingdom
Website: davidphillips.com
Phone number: +44 20 3872 2295
GPS coordinates
Latitude: 51.5172001Longitude: -0.1204628
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reviews
Vivvee Chavez
The overall service was great, very professional and helpful, and the delivery was quick and efficient. However, the quality of the furniture is very bad.
I ordered two Elementa bed frames and two firm Orthopaedic Mattresses in January 2020. The wood of the bed frames started poking out after two weeks of use. Fortunately, the defective bed frames were replaced immediately.
But the same problem occurred three months after the replacement. The quality of the mattress is very bad as well. It is already lumpy and sagging after half a year of use, and you can feel the springs poking out. Because of the current situation, I didn't ask them to replace the bed frames and mattresses.
Definitely wouldn't recommend these two products!
4 months ago
Jon Canoy
I have worked with David Phillips for the past 8/9 years. Together we have completed over 170 projects together. It is great service from start to finish. The communication between the staff, coaching with helpful ideas and design, delivery and fitting service is amazing and a blessing. Highly recommend from me and the company I work for. Thank you for all the support and continuing relationship!
3 months ago
Michael Azevedo
David Phillips supplied all the furniture for our property which looks great and is good quality. The service provided by Megan and her colleagues was fantastic, better than I've ever experienced elsewhere. Would 100% recommend.
9 months ago
Nicholas Hall
Extremely unsatisfied by the service. Poor communication, long waiting times, limited choices of furniture. I received furniture today after wait and half of them were damaged and super poor quality for extremely high price. Would never recommend!????????
7 months ago
Freddy Rodriguez
BUYER BEWARE! My landlord ordered me a bed from David Phillips which looked great but after he paid extra for the set up of the bed, the bed was missing a minor plastic piece and said they would come back to install the missing piece but they never contacted me and never came back (luckily the missing piece was in no way crucial). A few days later, I was standing on the bed (which had a mattress on it) to fit a light above and two of the bed slats snapped under me, so I had to avoid that corner of the bed while waiting for my landlord to get in touch with David Phillips. A few days after that, unrelated to the two broken slats, the 2 centre legs of the bed completely gave way and the bed broke under me, after 3 weeks of owning it!!! My landlord contacted David Phillips with the expectation of a refund however David Phillips refused to give him a refund and offered him a store credit. What an absolute joke, we have now ordered a new bed from a different supplier. I will never buy from David Phillips again
2 months ago
Helen Bertolis
The absolute worst!!!! Would give 0 stars if possible! DO NOT MAKE THE MISTAKE OR PURCHASING FROM THEM.
Our landlords use them for furnishing their flat. Had a sofa delivered brand new, 2 weeks later it started sinking. Was told we have to contact their customer service, a very rude lady, who over email basically called us obese 'AS THEIR FURNITURE IS SO STRONG, NOTHING BUT EXTREME FORCE WOULD MAKE IT BREAK'. A sorry excuse of products. Listen to the people leaving REAL AND TRUTHFUL comments and go to IKEA. Save yourself both the money and the headache.
9 months ago
Brendan McMahon
Good selection. Very nice staff
3 months ago
Phutthan Taylor
After a bumpy start, superb after sales service quickly rectified and recovered any issues we had. A sincere thanks to both Paris and Sam for the professional manner in which they dealt with us. David Phillips has a superb catalogue for both developers and landlords. Highly recommended. (Professional photos to follow. Watch this space).
3 months ago
Anne H
We constantly require new furniture for the properties within our residential portfolio and we find it very easy to work with David Phillips who always provide best customer service. Furniture deliveries are very efficient and well coordinated. Furniture is also of good quality and this makes our tenants happy. Highly recommended.
3 months ago
Marisol Flores
Very professional, polite and efficient. I'm a property manager and haven't had any issues with DP since I started using them. We had a mix up with a delivery to one of our properties and David Phillips resolved it the next day, which happened to be a weekend, at no extra cost to us! Whenever I call to place an order they always sound so calm and inviting, it makes me want to come and hang in their office lol
2 months ago
Bill Klages
Chanay and the team at David Phillips have been really helpful, friendly, and patient. She has provided an amazingly fast service. Great quality furniture at a really reasonable price too. Will definitely be using them for future furniture needs!
3 weeks ago
Annette Davis
Perfectly good service. Kind polite and willing to go the extra mile to help us out! High recommended if you like quality products.
4 months ago
lisa jones
Fitted a bed incorrectly & customer service afterwards, to solve a simple problem, was terrible. Would be much easier and less hassle to buy somewhere decent and assemble yourself.
Someone else has suggested most of the 5 star reviews here have been written by staff.
Found them to be arrogant and unhelpful.
2 months ago
Mohammed AMIN
I would give 0 star if I could. Terrible furnitures. Ikea has better quality.
After 1 or 2 years it was already damaged and after 5 years I started having back ache.
3 weeks ago
Diane Harris
A great service from start to finish - quick and easy to order with efficient delivery and good communication.
3 months ago
Leila Designer
What an awful experience at every step of the way.
We had decided to go with David Phillips as we had previously rented a flat that had David Phillips furniture and we liked it so much. As we had just brought our own property we decided to kit it out with their furniture too.
We initially went to the showroom in central London for inspiration and at the end of the visit we were advised to send a furniture list and to come back the following weekend for an appointment to see material samples. We informed the team that we were moving in to our new flat in two weeks time.
After sending a few queries the next day we received no response and decided to wait until the appointment. The next weekend we were seen by someone else who knew little to nothing about our requests or questions. After the second meeting we again experienced significant delays with people answering our queries and everyone required chasing. This should have been the point we decided to look elsewhere, but the offer of a 10% discount and the two weeks wasted kept us in. At this point we had already moved into our flat (not ideal considering we had approached David Phillips two weeks before moving and were informed that it would take a week turn-around time). After paying for our package there were further (unspecified) delays which required us chasing them (rather than them calling us). Once our furniture arrived (two weeks after paying and four weeks after deciding on the furniture we wanted), not everything was there. The delivery men assured us the delivery was complete and we had to call David Phillips staff yet again. They appeared more than aware that items were outstanding, but for some reason did not feel the need to let us know. We were informed that the product was no longer in stock, although it was unclear how they had only become aware of this then given that the order was made two weeks previously. We eventually suggested that they send a replacement product which we mutually agreed. We set another delivery day and on this day we were called to be informed that this replacement product was also unavailable (with no real explanation as to why they did not know this before hand). We suggested a third product as a replacement (which was indeed in stock in the warehouse), but for some unclear reason they were unable to offer me a delivery date. After a further week of waiting with no phone calls we decided we wanted our money back. After reading some reviews with regards to the difficulties in getting your money back from David Phillips, we decided to send them a legal warning requesting a refund of non-delivered goods. This again appeared to have gone unacknowledged. After a further week (and at the deadline informing them of impending legal action) they agreed to refund the undelivered goods.
The 6 weeks of stress and chasing was not worth it. I got the impression that the company cares more about its large contracts rather than individual orders. Poor customer service and not to be trusted.
3 months ago
Ruffin Flowers
Best night sleep ever!!
I ordered a new mattress from this company and was thoroughly impressed by both the service and quality of the product.
Delivery was very quick - it took place the next day and was within the 3 hour time slot that had been texted to me. The delivery team called me shortly before they were due to arrive, which was a nice courtesy and allowed me to schedule the rest of my day.
The delivery men were friendly and efficient. They even took away our old mattress as part of the service, which made life a lot easier for us.
Overall I found the service very professional and wouldn't hesitate to recommend David Phillips.
7 months ago
terry boyer
We have dealt with David Philips for over 20 years and it has always been a pleasure dealing with them. They are always quick to deliver furniture to our tenants and the customer service has always been 5 stars.
2 months ago
Unique Freeman
I was really impressed with the team at David Phillips, who we used on our last development in Streatham, London. In particular the consultant Sam Collins, my main contact, who was excellent. He was both knowledgable and considerate, taking the time needed to fully understand our requirements. Throughout the process everyone I dealt with were extremely professional. The designers had a keen eye for detail and produced a quality finish. The installers were quick and without complications. The development they furnished looked fantastic and was exactly what we had envisaged. The furnishings perfectly complimented our overall finish and as such secured a buyer almost immediately. I must say the whole process was very smooth, from original phone conversations to site visits for understanding our requirements to the end installation. Everything went exactly as Sam described. I would use David Phillips again on future developments without hesitation.
5 months ago
Todd Dube
Professional service finished to a high standard. I used David Phillips for furniture package service of a 2-bed apartment. It was a deal agreed with my developer, which means what’s in the package was set. However, when they find out I was going to live in the property myself (not renting it out), they made it flexible and allow me to make my own selections. Also I changed my mind a few times in the selection process and they were fast and responsive with the changes. Especially with the carpet, which I have an initial choice, and then I changed my mind, but in the end I changed back to the original. And David Phillips helped me to make all of this happen, and I am happy with what I got in my new home. David Philips saved me a lot of trouble going through the process of receiving parcels, getting it from different suppliers as well as all the installation – all I have to provide is the key to the apartment.
3 months ago
Nadia S
Brilliant Experience
I have a 2 bed in the City and David Phillips helped kit the whole unit out perfectly. The design and concepts that went into the quotation initially where absolutely perfect for the style and design of the property ( its a new build unit) The apartment rented within a week of being on the market and I have very happy tenants. The whole experience went smoothly from quotation, to customer service ( there were a coupe of out of stock issues which got rectified the next day) but on the whole I would highly recommend
4 months ago
Trish Groenenboom
Horrific experience will never use them again.
I've used this company on a number of occasions the workforce are completely useless I've seen them trying to put together furniture with the wrong tools banging screws in and just making up how a piece of furniture goes together.
Rude and ignorant delivery personnel.
8 months ago
Kurt Lyons
I needed to buy some beds and mattresses in a hurry for a property I rent out. I'd used the company three years previously with success but before ordering I telephoned to check that they would be able to deliver to my deadline (2 days). They assured me that they had the beds in stock and could deliver for the Friday (ordering on Wednesday). I placed the order online, paid, received a confirmation email and then a phone call confirming delivery arrangements. At that point we took the old beds and mattresses to the local recycling centre. Job done I thought.. 3pm on the Thursday I received a phone call rescheduling the delivery to the following Wednesday because "their supplier had let them down". No phone call this time and just a brief apology.
David Phillips's whole ethos is about serving the rental market... I would never go near them again and would urge anyone else not to believe the spiel they write on their website and tell you down the phone. Complete amateurs with no interest in their customers. And seven weeks on they still have not refunded the money they took for the order knowing they couldn't make the delivery. I'm off to Trading Standards now...
5 months ago
Kelly Kent
Horrible experience. First, the delays were unreal. Second, when they brought our beds, they couldn't find the ones we had ordered in the warehouse and so decided to switch them for other beds we hadn't asked for and showed up at our doorstep with those! What kind of company does that? Where is the logic? Third, we ordered curtains and they had said they could get the measurements exact but they still came to measure the windows out. After promising a very quick turnaround time for the curtains, more delays. When they finally came to deliver them, guess what? They don't fit properly! Finally, I have asked to speak to senior management multiple times - my requests have been ignored as my payment has gone through. Truly disappointed with this place. Please avoid it - there are many many many other furniture shops and interior design places (e.g. Italia Furniture - they are awesome) that you can go to.
6 months ago
Michelle H
great customer service and helpful when queried. I recommend this company for anyone wanting to get great affordable and elegant pieces of furniture. I would definitely shop here again!!!!
3 weeks ago
simran multani
Great service from start to finish. Helpful with ideas, tailored to budget, the delivery and fitting service was FIRST CLASS. Highly recommend for a turnkey service. These people know what they are doing.
6 months ago
Bryce Murphy
I bought a bed and several other bits for my flat. They arrived when promised and the delivery team were friendly and helpful. I found the process very easy and would definitely use them again.
3 weeks ago
Hamid
Why is it that on closer inspection many of the 5 star reviews below are made by employees / company family.
Iain Wright, Richard Beltran, Darius Dirzinskas, Peter Goldsworthy & Jude Coleman (of the ones that I could find on LinkedIn) are all salesmen from David Phillips. Very shifty and I would not be using your service in the future thank you.
4 months ago
Caroline Pettigrew
I ordered a set of furniture which did not arrive on the promised date. Even when it did arrive, it did not arrive as a complete set due to stock errors. When I called to try to adjust my payment methods, they refused to assist with it, saying that once it has been charged it will not be reversible. Horrible experience!
4 months ago
Derek Fritsch
I recommend using a different company because the design was nothing special, some poor choices and low quality item and the after sales care has been very poor. Issues still not resolved. We have put some of our own furniture and furnishings back in the meantime. We complained about the dissapointing interior and our rep said he agreed that they had fallen short and would arrange for a senior stylist to come to the property to make improvements. Called again a week later, spoke to head of lettings. Same thing, Still waiting for a date for a stylist to come back.
4 months ago
Ronnie Stewart
Very bad delivery service
I asked for some fournitures and it took ages to start the delivery service and the best is that they bring you one item each time and always during my work time pffff
Don’t recommend it
5 months ago
Crystal C
Go with DP only if you like ZERO after sales,
delivery of goods not agreed in contract when you confirm and NO response when you ask them to double check as it seems you have been short changed.
3 weeks ago
Jack Smith
I have been a loyal customer and shown consideration when delivery dates could not be met etc. as we are all human at times things can be late. I am therefore shocked by their lack of after sales customer care. Also of course very disappointed that they have brushed aside the problem with my lovely glass dining table. The glass has come away from its base/frame. When it was initially delivered it was wobbly and after blaming my floor etc. for this problem some chaps eventually were sent and and did some alterations on the frame and it seemed fine . Now The 12 months guarantee period has run out, basically they just cannot be bothered- I have had to make numerous calls as they do not ring back as promised and last I heard was beginning of this year to be fobbed off with another excuse that their supplier ,in China was closed due to Chinese New Year and could not be contacted!!!!!! I have even offered to pay for the cost of the re-glueing. I naturally expected a very carefully treated dining table from a reputable supplier to last longer than 12 months -Their poor customer care is very disappointing and I will not continue my custom with them.
6 months ago
Jason Patterson
Quick and easy service, used these a few times for both home and business. Would definitely use again
7 months ago
David Iordan
Worst experience of my life, service was discusting, delivery arrived 2 weeks late, i paid to get the furniture assembled, the bloke that turned up didnt have a clue what he was doing and ended up standing in my house for hours trying to contact his head office for an instruction. In the end i asked him to leave.
Never again... stear clear!
9 months ago
Bradley French
Contacted them few times for more than one properties but I NEVER get quotes or reply after spoken to their sales team over the phone. Had to call again chase for quotation but yet still nothing. Complete waste of time.
3 months ago
Anna Knight
I can only say that I received excellent service. Way beyond the call of duty. Thank you!
3 weeks ago
Lisa Grigsby
5 times incorrect or incomplete order delivered. Delivery person just shrugs "nothing I can do mate", customer service promises resolution but they get it wrong time and again. Hugely frustrating for myself and tenant. Will never use again
4 months ago
Carla Gunn
I work for an Estate Agency in Kent and we have recommended David Phillips to many of our clients for home staging. I also bought myself a gorgeous mirror which arrived the next day - great service!
5 months ago
John Deegan
Impossible to deal with. Emails and calls unreturned. Delivery date promises never met. Impossible to contact anyone senior, you're held away at arms length. Avoid avoid avoid.
4 months ago
Joe Wood
Accounts department are rude.
2 months ago
pamela klemenz
Bad Service!! Never Again !
6 months ago
jinal patel
Cheap quality. Everything I have purchased from here does not last over a few months. Overpriced as well!
6 months ago
Martin Lau
Delivery date promises never met. Impossible to contact anyone senior, you're held away at arms length. Avoid avoid avoid.
5 months ago
Wendy Fortner
Beyond awful. Rude to customers, never stick to delivery time
4 months ago
Jared Detwiler
Good value furniture, always reliable
10 months ago
Charles Kirk
Pembuatan Furniture
4 months ago
