west elm
Furniture store west elm, 209 Tottenham Court Rd, London W1T 7PN, United Kingdom:
185 reviews
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Address: 209 Tottenham Court Rd, London W1T 7PN, United Kingdom
Website: westelm.co.uk
Phone number: +44 20 7637 9150
GPS coordinates
Latitude: 51.5202433Longitude: -0.1337369
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reviews
Jennifer Monsarrat
I love this shop! It has an awesomely curated collection of goods for the home. Lots of wonderful enamelware, tools for the kitchen, blankets, textiles, and more.
5 months ago
anju gusain
Very bad customer service. Ordered (furniture worth £1500), no sign of delivery after order was placed 15 days with regular follow ups. I was informed to contact Delivery company myself who informed me that they haven't received any order …
2 months ago
Renee Lawler
Terrible service I have ever experienced!!!!
I had ordere a sofa online 30 days ago and it should be arrived 21 days ago. But it had not arrived in time.
One week passed, I called them and ask what did happen with the oder. They told me to …
2 months ago
Ellie Goo
Much nicer range this year (2016) than last year. We particularly liked the new 'mid-century' range eg wall desk, pictured. It's reminiscent of beautiful but very expensive stuff like Ladderax…
5 months ago
Karine Blot
I ordered from West Elm UK and got such terrible customer service. After 6 weeks not receiving the package (supposed to be a birthday present), they said half the items had been cancelled (not surprising 6 weeks later). Now, 9+ weeks later …
1 month ago
maureen spaulding
West Elm is a very nice store, nicely laid out and for me has one of the best selections for house hold furnishings in London,my review is solely based on what the store has to offer insofar when it comes to furnishing your home, so it is …
4 months ago
Betsy Barnes
Worst company ever. Don’t buy from them!! I ordered my dining chairs, 2 days before the delivery date they told me that it wouldn’t be available on 5 aug which is what they initially said when I ordered. Instead i have to wait for a least …
3 months ago
Rosie P
Very helpful staff.
8 months ago
Ivo Georgiev
BEWARE! It's impossible to return any items from the online store. They do NOT respond to your emails, their phone line doesn't work, and once you get through they charge YOU for the return. Scammers & dishonest store.
2 months ago
N B
Popped in for a look and found some really lovely pieces of furniture . Well worth a look
2 months ago
Thomas Paris
Very large flagship store with all the items and great service. Always pop in when I'm in the area.
1 month ago
radusta friedley
Great range of items. Great service and helpful staff
2 months ago
Lisa Rogers
Visited Westfield stores and purchased £000s of sofas, dining chairs, lounge chairs, bar stools all in leather on the proviso they could hold the order and I could choose a delivery date. They have been sending out furniture with little …
2 months ago
Hortencia Rodriguez
The furniture is excellent, the customer service is pretty good, but the delivery team is pretty poor. They showed up at my flat with a 130kg item and refused to bring it in because of the size of our lift. I had to get some lads who were …
6 months ago
Heather Novak
DO NOT ORDER FROM THIS TERRIBLE COMPANY. Customer service is absolutely horrendous and they simply do not care about fixing problems once they've had your money. We ordered a super king bed a month ago and when it was delivered it had the …
8 months ago
Nili Simhai
I would not order anything from this company again. Appalling delivery service using UPS. Don't waste your time and money.
7 months ago
Lamarre jerome
Nice furniture, good offer given staff really nice
7 months ago
Martin Brunk
Nice flagship store and good looking products. I have bought a number of small items in the past and have been happy.
However..
I was going to purchase a couple of expensive items but I had issues with the delivery and assembly options on …
4 months ago
craig ulmer
I have been searching for a furniture shop that has a good selection of mid century style furniture and I was extremely impressed with what I saw in West Elm. On top of this the staff were very attentive and they offer a free interior design consultation to help you put your room together. Highly recommend it.
5 months ago
Carolyn Prentis
A few earlier comments seem negative and I am very surprised to read them ! In my experience, Anthony, Griffin and Marianna, from Westelm UK store, were perfect. I had them on the phone several times to help me and they were all very …
1 month ago
Katie Barefoot
Excellent service and quality sofa. Very happy and would highly recommend !
1 month ago
Mark Critelli
Walked into the shop last week to check some sofas. A super creepy sales assistant approached me from behind. I told her I was just looking, but she she was a bit too intrusive, insisting to help, even trying to sign me up to the newsletter …
3 months ago
Jenn Meyer
I am never shopping here again. It took them 6 weeks to arrange for a collection of a sofa. A further 2 weeks for an availability delivery slot. This meant west elm held my refund of over £1,700 for over 8 weeks without refunding. During …
3 months ago
Doug Smet
I just wanted to say big thank you to the ground floor staff members at West Elm TC. I'm 8 months pregnant and they could not be more helpful and lovely. Took my shopping bags away so I could shop freely and helped to choose the product's I needed. Wish all shops were like this. You rock guys x
7 months ago
Mariana Seda
Awesome staff downstairs super attentive and ready to help and give advice.
4 months ago
Nathaniel Spencer
I love the furniture but cannot give West Elm Uk more than one star until they fix their delivery issues, especially with their partner UPS which unfortunately delivers all the smaller furniture items (if you shop for large items, you are …
5 months ago
Sara Riddington
Horrendous experience - ordered a mirror, nothing like described, been calling for 2 MONTHS trying to get them to pick it up and give us our money back, but no luck. Also, customer service centre is in the USA...so good luck with that. …
10 months ago
Hari Guduru
Do yourself a favor and do not order anything that is backordered from West Elm's website. Their customer service is truly incompetent and uncaring.
I ordered a rug on March 10th. The rug was backordered until May 3rd. On May 8th, …
2 months ago
jane liu
If you are looking for something that is cheaper than Lombok, but a bit more unique/interesting than Habitat, then this is the place. They often have things on reduction, so worth having a rummage around and checking the price labels. 10% loyalty discount too!
6 months ago
Ibrahim
Really nice items but customer service in the store can be hopeless and staff not particularly knowledgeable or helpful. Ordered a large mirror which arrived cracked and it was a palava trying to get the replacement. Because we ordered it …
3 months ago
Michael Rose
STAY AWAY!! I wish I’d read these reviews before buying, my own experience has only mirrored the below. They have happily taken our money and are still yet to deliver the item. Cancelled on the day they were meant to deliver with no …
1 month ago
Missy Holbrook
Extra ordinary selection of furniture ideas
8 months ago
james spencer
I seem to have had a better experience than many others. Helpful staff when I visited, and delivery came promptly with no problems.
A bit on the expensive side though....
3 months ago
Julia Ferrara
2 floors. Super overpriced compared to their US stores.
3 months ago
Nick Bartell
Excellent service from West Elm. Our furniture was in stock when ordered so delivered promptly. Great source for stylish home accessories from napkins up to sofas and beds. Also has an in house design service if you need help!
4 weeks ago
Casey Poffenberger
Terrible customer service in store and online. I purchased some small home goods and after 2 weeks and 7 emails the customer service team still has not responded. I’ve called several times and after being on hold for over 20 min each time …
7 months ago
Joe Ferrell
Love this store. Need some home decor inspiration? Check it out. I do every week.
4 weeks ago
julie ahlberg
West Elm pride themselves to be exceptional at customer service and knowledge of their products.
Non of it is true!
I bought one of their beds (over 1k) and was told by the manager of West Elm shop in Tottenham Court Rd store it is a solid …
7 months ago
Gonzalo Armendariz
Great products but god forbid you have to return an item.....it has now been 2 months since I have been begging them to collect a rug from home....lost hope I will ever get rid off it or even less so get refunded for it. Pity, as I was …
5 months ago
Richard Roach
Nice place to find all you need for a cosy home.
9 months ago
Tom Kielmar
Quality not worth the price you pay.
Nothing exciting.
2 months ago
Anthony Koster
Great stuff.
They do a lot of sales so even if you're in tight budget you can find something.
Great place to find gifts.
4 weeks ago
Ayman Salama
Great staff, helpful but not over bearing. Beautiful stuff.
3 months ago
susan maynard
Good selection and reasonably priced, plenty of staff who were very helpful.
1 month ago
Kyle Marshall
The furniture is nice, but the service is appalling. On at least two occasions I've been ignored by staff whilst waiting to be served. I once ordered a table to collect in store. I had to chase them to find out if had arrived. When I went …
5 months ago
Jessenia Martinez
Terrible experience. Bought a table and getting it delivered was an ordeal (which could have been prevented if the salesperson at the store had been more informative). Also no stock in inventory so impossible to pick items up. This is …
4 weeks ago
Ian Mitchell
Don’t order from them if you need assembly and don’t live on a road that has parking for a truck, the delivery company will just drop it off without assembly. West Elm‘s customer service is very rude, I even had to ask the CS rep to keep an appropriate tone. I wish I had seen these reviews prior ordering.
10 months ago
Alesya Wild
BAD (NON-EXISTENT) CUSTOMER SERVICE
I bought the outdoor sofa at Westelm but then cancelled the order. It happened almost 2 months ago. I am following up with their customer service as my second job now! They are unable to resolve any …
3 months ago
Eliot Ladmirault
Love this store, always great stuff to be found here, though definitely on the pricey side for what they offer
8 months ago
Dan Klein
I haven't bought anything but have been browsing their online catalogue for ages, and after going in-store to check out their furniture im really in two minds. It looks fantastic, but for the cost just seems too overpriced. And the …
5 months ago
