Apple Regent Street
Electronics store Apple Regent Street, 235 Regent St, London W1B 2EL, United Kingdom:
220 reviews
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Address: 235 Regent St, London W1B 2EL, United Kingdom
Website: apple.com
Phone number: +44 20 7153 9000
GPS coordinates
Latitude: 51.5142202Longitude: -0.1419841
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reviews
Theresa Gudino
Very professional customer service
4 weeks ago
Edwin Espinosa
Visited the store twice this week. Very nicely organised COVID-19 protocols actually make it a more pleasant shopping experience - less hectic! The staff’s knowledge is phenomenal and advice is sensible. I’m hooked!
3 weeks ago
OFFICAIL crewz
The brilliant assistant ' Junior ' made my return/exchange visit a faultless experience. The Covid19 systems that are in place are also faultless.
3 weeks ago
Denise Toor
Beautiful store, really well laid out and helpful staff. Visiting system during Covid has worked well.
4 weeks ago
Emily Mervis
I had an issue with my phone 12 pro and they was very helpful. They replaced it immediately. All of the stuff was very helpful and friendly.
1 month ago
Khaleel Abujarad
No one seemed to be interested in helping me. I came to the store on time, spent time standing in the line to finally find out that my appointment was cancelled. The manager said that it automatically occurred because I was late 10 minutes. My issue is that i wasn’t late for 10 minutes and security guys saw me. No one helped me and I’m very stressed.
1 month ago
kunal aggarwal
I went to the store on Saturday. It was super crowded. However, every staff in the store was doing their very best to help everyone.
I would like to show my appreciation to Ant from the Genius Bar and Joe from the main floor. They were both very helpful and provided more values than I expected.
I’d suggest Apple to add customer toilets. I spent almost 3 hrs from waiting in line to enter the store, then waiting inside the store for the Genius Bar, consulting the Genius to buying new ones. It will be much more convenient for customers who committed so much of their time in the store.
5 months ago
sandra Reynoso
Staff were so helpful after my phone was stolen. The lady who helped me also spoke German and was super friendly. Made me feel a lot better a great / fast service like always with Apple, thank you so much :)
5 months ago
ramona williams
Situated in the heart of Regent Street, this store is conveniently located and easily accessible with many local transport links. The store itself has plenty of room to browse which means you wont be left waiting in long queues outside. The staff are friendly and helpful on the occasions that I did visit.
6 months ago
Aaron Mackenzie
So much fun purchasing apple products from this store they advice you to buy right product for your need..satisfied with the store management and maintenance.. ????
3 weeks ago
Vasiliy Agafonov
Everything you'd expect from a first class international retailer - except pressure! Helpful, knowledgeable staff explain, demonstrate and enthuse but are happy to let you walk away to think your options through.
The click and collect service also worked really well.
7 months ago
Mayer Jotkowitz
Consistently friendly service. Nice and bright store.
4 weeks ago
Elizabeth Maria
Normally I never write a review on Google but this time I feel like I need to give a good feedback to someone who did very excellent job like Tom Stuart. He has a customer service skills, calm and so professional. My friend and I went there for getting an information about new launching items, even we asked so many questions but he seems to be like he will never get bored of us. I hope if you go there, you will get Tom to serve you..then you will feel like us.
Wonderful experience with a true professional.....millions stars
8 months ago
Michael Dorf
I’d buy iPhone 12 Pro Max and it’s so amazing thank you Apple store !!
3 months ago
Irene Zhang
Such an amazing place and it has been decorated so well. You can just hang out there!
1 month ago
J Rusconi
Everytime we went it was overcrowded and Staff is not efficient, seems they're there only for the selling purpose and most of them are not polite and devices were dirty. Prices are absolutely absurd, it's not enough saying unaffordable.
2 months ago
Todd Harris
Professional friendly service limited access very busy
1 month ago
Shakera Thomas
I’ve been here a month ago. The pickup was quick and smooth. Loved the place!
6 months ago
Oleh Perevertailo
Just spent 2,5h in the store being passed onto 6 different people to advise me on an issue, and in the end got a trade in gift card of £220 which they couldn’t retract to give me £250 credit for my trade in. So disappointed with the customer experience
4 weeks ago
Rita Jennings
Apple store is a unique experience its a benchmark as a business
3 weeks ago
Sandra Groth
Have just spent seven hours and still going trying to get a 4 year old iMac working again. Really cannot recommend any more. The product reliability is going downhill and the ease of repair is zero out of five. Time to get the basics right apple. Why do you also restrict me on upgrades to the latest OS?
6 months ago
Eulah Wiseman
Very well run despite COVID challenges - I was able to book a time slot on the same day and swap out my phone efficiently. Friendly and helpful staff.
6 months ago
Jerry Gann
Apple is Apple. Always good to have a store within easy access.
2 months ago
Evgeniy Stepanchenko
Friendly and fast service despite the busy store
2 months ago
Anton Makarov
Not sure why you would subject your customers to queuing outside in the cold, for such a long time.
2 weeks ago
Yatman Chung
Stores now letting people in wearing face masks, temp checks with skin friendly laser at the door. Still busy tho expect to que on arrival. All things considered they are doing a good job. Bravo Apple employees.
6 months ago
Joseph Bryant
Long long queue but at least someone showed the courtesy of making sure they have what we want in stock.
5 months ago
Bogdan Shkarupilo
Handling covid well. Came in to collect an item and for a genius bar appointment, didn't have to wait. Sometimes it's difficult to find staff who aren't busy but that's to be expected. No big deal.
10 months ago
adreain pegues
The 2 members of staff that dealt with me couldnt have been friendlier or more helpful. Very good customer service indeed.
4 months ago
Rich Mcl
They don't respect if people have been exempt from face mask.... They demand you to wear one no matter what!!!!
4 weeks ago
Jacob Halverson
Hands down the most beautiful Apple store I have ever visited. From the entrance to the store all the way back to how the headphones are organized on the second level. This store is a mastery of the retail space. Staff was by far the most delightful I have ever experienced at an Apple store as well.
2 months ago
Linda Studebaker
An outstanding store. Absolutely amazing architecture. Beautiful interior. Always so busy and the staff are great. It's one of the most beautiful flagship stores I've seen. Definitely worth the visit. In a bustling area of the city and easy to get to
1 month ago
Love Francois
I got James who is a wonderful person. I was there today for my first ipad for my study. I asked a lot of question and i was there for about half an hour. He elaborate things clearly since I know little about apple.
It's not crowded because of social distancing by the policy. But the line can be long if you walk in and if you go there late. I was there at 10 and there was a line already.
9 months ago
Larry Copling
Very strict protective measures conducted here. I feel very safe. But when I entered into the store, I found there are more staff than customers. Feel a little embarrassed if I just walked around and had a look at products. My partner purchased the air pods, the service is excellent. But for me, I prefer to purchase online. Don't like the feeling that the staff all around me and keeping asking whether you need help.
9 months ago
Ahmed Akinpelu
Swanky and great customer service. Only recommendation is that apple provides a better handset to the staff doing the check-in outside. They really struggle with network coverage.
9 months ago
shannon Faye
Service was very nice and quick.They are taking good social distancing measures as well .
8 months ago
Clay Barnes
Service is nice but it was better few years ago. Now waiting time is too long even if you had appointment and often people when they don’t know what to do in case of return for example they wait for probably someone like a manager - and waiting time is even longer. Still love all the Apple products but service need more in depth knowledge like before and more abilities to deal with different situations.
4 months ago
Scot Wilson
went there for a click and collect, it was very time saving and everything operated efficiently
4 months ago
Dean Watson
Always great service!
2 weeks ago
Shane LeClaire
I had an issue with an iPhone 7, was looked after by Adam. He was super professional, friendly and an expert in the products... phone was out of warranty but he still replaced the iphone free of charge!
Amazing customer service!
8 months ago
Kate McDermott
Keeping people safe ????????
6 months ago
Kat Rinehart
It has nice shop front and every time I see it, it makes me want to go in.
6 months ago
julianne hish
Best Apple store by far and well worth trekking into London for if out of town as they always have stock. Service also far faster than any of the other smaller stores and the 12 massive trees must be sucking up all the carbon dioxide as it just feels so much less sterile than the other large stores.
3 months ago
Leah Martin
I had an Apple ID but no longer a working device so I couldn't access the code to book an appointment to buy another device so this had to be done in person.
Upon arriving at the store I joined a queue to allow me to join another queue so I could book an appointment in person for later that day.
I returned later to join one last queue and managed to buy a new phone for £800. I appreciate Covid restrictions but everything seemed unnecessarily slow and protracted.
I got home to find that it doesn't come with a plug and I have no way of charging it. Despite speaking to 8 members of staff about purchasing a new iPhone 12 not one asked if I may need a plug or adapter.
With all the technological advancements Apple have made I think the most impressive is how they've managed disappear completely up their own backside.*
*without the need for an adapter.
7 months ago
Parker Loring
I didn't actually shop for things but the interior and exterior architecture are absolutely stunning. The aesthetics are perfect if you're looking for photos with a nice background. **TOURISTS**
4 months ago
Chasity
Owner and staff are very polite. they welcome us in a very professional manner.
7 months ago
Quentin Whitwell
Best Apple service you can find. Geniuses are positive and there to help. Great store!
9 months ago
Brandon Owsley
The Holy Halls. Best products (if you've got the money). Staff a bit pretentious now and then ...
2 months ago
truckincowboy
Helpful staff. Can get very busy.
5 months ago
Brad Crowe
BAD STORE , BAD PRODUCTS AND BAD CUSTOMER SERVES
I bought an ipad it was damaged and they did not change it
BAD STORE EVER
2 months ago
