Apple Regent Street
Electronics store Apple Regent Street, 235 Regent St, London W1B 2EL, United Kingdom:
220 reviews
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Address: 235 Regent St, London W1B 2EL, United Kingdom
Website: apple.com
Phone number: +44 20 7153 9000
GPS coordinates
Latitude: 51.5142202Longitude: -0.1419841
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reviews
Jennifer Burgin
Full of apple big fans. Long queue for buying new iphone but very nice kind staffs. Thanks
3 months ago
Colin Fletcher
Apple's landmark store on Regent street is a great experience. Apart from exploring apple products, you get a variety of accessories with quality guarantee. Staff is very nice and receptive.
2 months ago
Joe Chase
Great customer service. A bit disappointed that they would not help set up my new iPhone.
9 months ago
Will Smith
They know what they are doing ????
8 months ago
Lana Burdette
There is always a big queue, you have to wait outside for some time even if you have an appointment booked. They now check your temperature and you can't get in without a face mask. Once inside I got my device handed to me and that was it, I was expecting some sort of explanations or something but it lasted probably 5mn max. A bit disappointed considering the price of their products.
8 months ago
Stacie Fraz
Very roomy building with an elegant feel
9 months ago
Vern Bentley
a lot of people but great service
8 months ago
Barbara Carballido
Good COVID-19 safety measures when entering the store, very clean and safe. Staff are as friendly and helpful as ever!
1 year ago
Nathan Cone
Huge Apple store on one of the busiest streets in London. Even though the staff is very nice it can take quite some time before you get served as the place is always packed with people. The space is amazing though and very apple-ly.
2 months ago
Marissa Stiles
Can get really crowded but some very helpful staff on hand to provide guidance and advice. Always busy so try and pick the most calm periods for visiting as that'll result in a better experience. I was there to look at the new Xs and Xr models, especially the new colours on the Xr. I was quite happy and impressed with Apple's new line up of devices. Might buy my wife a Xs due to its smaller size ????
4 months ago
monsieur leboncoin
They always been helpful
5 months ago
James Gunnell
really nice and modern place, got my iphone 11 here and the lady who served me was very kind. thank you!
6 days ago
Amee Hickey
Best place to get Apple products at one go...good customer service
11 months ago
Step Patton
Big apple store with beautiful design. The customer service is very good and as usual you can find all Apple products. Don’t go during weekend it is crowded (photo attached) and all the staff will be occupied. During my visit on Sunday afternoon there was around 15 minutes queue to check the new Apple products
5 months ago
Jessie DiConti
Nice architecture.
2 months ago
Tasharra Pinkard
Ordered phone and cover, phone was ready while staff showed me the case and told me they cannot give to me. Second time got email to collect cover while again the staff told me system did not release it yet. Very rude man told me to leave the queue and call online customer service.
Never come back again!
6 months ago
Reid Dockins
???????? good. And best services ????????????????????
1 month ago
Leonard Chatham
My friend bought a mobile phone here. You know it's quite expensive. After we said we would take that phone, the dealer ask us if we need a bag and it's been changed for 5p. What the heck! We bought a very expensive phone without any discount and they still charged us for a bag. Look back at Nokia, it was famous before. You should know what I mean. // ถ้าไม่จำเป็น อย่ามาซื้อโทรศัพท์ที่ลอนดอนค่ะ ขอร้อง
10 months ago
Buddy Whittenburg
Polite friendly staff. Real customer service
1 month ago
Dottie Roland
Safe, friendly and so helpful
7 months ago
Jack Sytsma
The staff tried to sell me a laptop that didn't cover my needs since they only wanted to sell me a product that was at the store. I wouldn't recommend this store. Also, apple takes more than 2 weeks to deliver an upgraded laptop and they only sell standard computers at the store. Other companies perform much better on these matters
1 month ago
Timothy Pruitt
Great service, always helpful, just difficult to get help when its busy
1 month ago
Barry Rush
Really helpful staff, especially India. She helped me and my friend to upgrade our iPhone and answered all questions we had. Everyone is friendly and eager to help
5 months ago
Dirk Purfurst
The best store.... Service too good
4 weeks ago
Adam Bunce
One of the best Apple stores in the city.
Though you get a long waiting time for consultation.
Apple experts guide very well and try their best to get some money out of your pocket.
11 months ago
Libby CJ
Apple is changing, is getting worse and worse! poor customer service and the Team in regent street has a bad attitude..not helpful at all!
The can hardly find solutions to your technical issues, the sentence I heard a the most were:
“Let me check!”
“We can’t do it!”
“You can’t sit here”
I gave “0” star as I used to love Apple for they’re incredible knowledgeable staff and high tech quality products..but thugs as changed!
I’m expecting someone to consider this point of view useful.
5 months ago
jon doe
This is one of the most beautiful Apple stores on earth. The space is impressive and the service top notch.
8 months ago
Andrea Duffin
Really friendly staff. Shop is also really nice and clean. Staff are fantastic of course ....you’re stepping into a Apple store not a Samsung store. Believe there is a big difference between both stores.
3 months ago
Gretchen Licata
Their Customer service is first class. Knowledge about product unrivalled. Also interest free for 24 months. Best to buy Apple products from Apple itself.
2 months ago
Saleh Mustafa
I bought my apple iphone 11 pro max here. Good customer service and the place is full of people.
Good accessory collection on display. Book your phone in advance if it is a new arrival.
2 months ago
Terri Foster
Very classy Apple store. Hugely impressive, many staff walking about within the crowds.
You can touch and use any of the devices if you want to try them out or just get an idea of the weight.
On site repairs, book your repair on the internet and drop it off for same day fix.
This evening there was even entertainment with a piano player.
Press ‘like’ if my review is of benefit.
3 months ago
Jessica Todryk
Good customer service from raif really good collegue explained what i neee to do to purchase a new IMAC
3 days ago
Neville Rosario
Best of the best, iPhone, Apple Watch, Apple TV, iPad ,iMac and MacBook.
Since 2001 I have fan of apple
4 months ago
Coumba Soumare
don't miss today at apple! you can learn everything about MAC (for free!). from video editing for final cut pro X to composing for logic preo X and drawing! you can spend time useful.
5 months ago
Lana Burdette
Dave was very helpful, so ask for Dave ????
10 months ago
Damaris Avila
Super super rude with ZERO respect for their customers. We went in for a small fix for iPods (bad quality to start with). Guy at check in won’t allow two persons to go in saying there was not enough space. Like in the picture - how come you don’t have enough space for one more person to simply stand with a friend?? Maybe you simply just don’t have enough space for basic customer service. Last straw not to buy any Apple products - if your products don’t come with good quality at least fix your attitude to start with!!!
3 months ago
Patryk Dziedzic
Avoid busy houses: It is easier to get to talk to a top model in the fanciest club in London than find a seller to help you buy stuff in this store
7 months ago
William Littlefield
Excellent social distancing and very clean
10 months ago
Mary Young
You hear a lot about Apple Mega stores, but to actually visit and experience one is something else. Such a beautiful experience. Great ambience.
2 months ago
Paul Wright
Great store. Very organised processes to sell-sell-sell. Staff were super friendly very helpful, but .....
I purchased a brand new phone outright and wasn't advised by the staff of the new phones coming out within 1-month. If I had been advised of this I would have waited for the next generation to come out. My phone's cost has been reduced by £130 (4 weeks after I bought it) and the next generation of phone will be the same cost as the phone I just purchased. Ultimately, its my fault but I wish the staff had advised me more fully because I would have been informed enough to purchase the next generation of handset.
2 months ago
Marilyn Grandjean
Incredibly difficult to get to when Regent Street traffic is closed .... And the system of booking fairly complicated for a disabled senior.
8 months ago
Andrii Siedin
Friendly and helpful staff who went out of the way to make sure we got the right product.
1 month ago
Blksheep RC
Needed help to retrieve lost email from ipad. Instant help and immediate success.
Thank you Apple.
Only problem was I walked straight past the Apple store twice! The only identification is an Apple flag. When I asked for help at the shop opposite in Regent street, I was told loads of people do the same.
2 months ago
Brianna Menoni
It is an apple shop. All the stuff are very polite but it is not easy to catch somebody. There seems to be a lot of free assistant but noone will ask if you need a help
1 month ago
VISHNU M
Typical Apple but I knew what I wanted, wasn’t browsing. Being Regent St it was really busy but they are slick. I got my new shiny toy and a quick chat leaving without queues to get on with my day. Thumbs up.
3 months ago
Tyrone Branch
Very good but not great.
10 months ago
Anthony Aussel
Popped in to switch a device. Ended up staying for one of the editing classes (we learned how to make and edit videos with Clips) which turned out to be fun! Sad that I can’t add a video here.
5 months ago
Amber McPhee
Please available in store shopping
2 months ago
Diana Stein
Terrible customer service. After completing our transaction, we were given permission to wait in the store (social distancing) while our friend finished her transaction. Her customer service assistant told her to stay in the store while the data transfer from her old phone to her new phone completed (without properly explaining at what point we could leave during the process). It took a little while and upon being noticed by the previous customer service assistant helping us before, we were accused of deliberately staying too long in the store to prevent other people “waiting in the rain” from entering. What about saying, “I’m sorry but due to social distancing we can only allow customers to stay in the store for a maximum of XX minutes. Would you be able to wait outside while your friend finishes her transaction?” If we had been told from the outset that we could only stay for an extra 5 or 10 mins we would have respected it, but instead of showing basic manners the first action taken is to shame and accuse paying customers? What kind of customer service training is Apple doing? Very strange and an experience I certainly won’t forget for a while. Don’t bother with the store and shop online if you can.
6 days ago
Fernando Jantarada
Always loved the service apple provides thru their online store and their online platform where customer interaction and satisfaction is key but I felt that this outlet was a let down to that aspect where people were very superficial and aloof. Not super helpful rather very robotic. Robots who are super cautious to chat or help you look at the products.
3 months ago
