Footpatrol London
Shoe store Footpatrol London, 80 Berwick St, London W1F 8TU, United Kingdom:
220 reviews
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Address: 80 Berwick St, London W1F 8TU, United Kingdom
Website: footpatrol.com
Phone number: +44 20 7287 8094
GPS coordinates
Latitude: 51.5142605Longitude: -0.1355634
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reviews
Lauren Spanks
Cancelled my order
8 months ago
Truck Fixer
AVOID! Terrible experiencing attempting to buy the recent Air Jordan 4 White Cements online.
Received an order confirmation email on the day of release and funds were taken shortly after from my bank. After no dispatch email was sent, I became suspicious and was refunded 4 days later, due to them not having any stock? Clearly didn't buy enough to supply the demand this trainer would have! Clearly out of their depth as a reputable sneaker store. Shame really.
3 months ago
Vi Macc
I have used Footpatrol both online and in-store and I've never had anything but swift and reliable service. By reading a lot of these reviews it looks like a lot of bitter raffle Ls.
4 months ago
Alexander Tomasik
Ordered some hard to find shoes and had them shipped to Australia. Took a little while, but that can be expected due to the Christmas and New Year holidays. Very happy with my delivery and look forward to buying more shoes in the not too distant future. Thanks heaps!
10 months ago
James Lynch
The store is quite small, but has a lot of special editions and exclusive trainers. Quiet store and the staff can be friendly. Good place to buy trainers.
6 months ago
adolphus kisseih
Worst store I've ever come across only ordered a pair of Airmax 90 species took my money and then waited over 4 days to tell me my order had been cancelled,.
Phoned up said they never had stock yet why take my money if you never had the stock
Waited so long to get them and refund now sold out
Don't recommend this store avoid at all cost poor customer service even poorer sales only got 1 star as can't give none
2 months ago
Jason Kenosky
Fine and little shop. Everything good.
3 months ago
Asma Benoun
The in-store is a lot better than the online experience. The staff are friendly, helpful and don't mind a chat if it's not too busy.
Online can be an absolute nightmare though.
7 months ago
Shane Farley
Stopped by here while I was shopping in the city. They had a nice selection of trainers and could definitely see myself returning to the store on my next trip.
3 weeks ago
Teresa Mosley
No-one picks up the phone on the customer care line. Not a professional company, absolute joke.
2 months ago
Elijah Sweets
Ordered 2 pairs of Nike trainers at separate times both times on the last possible day of delivery to track my order told there has been a stock error and I’ve been refunded no contact made to me and no offer of anything to apologise absolutely disgusting service.
2 months ago
German Mikhaylov
Bought trainers online shipping was fine came double boxed. Ended up returning to them unused and as soon as they received it they refunded my PayPal within a day no questions asked. Although I did return the trainers I would definitely buy from them again becuase of their overall service.
5 months ago
Krystal Woods
Dont bother calling... They do not pick up the phone. 40 mins and waiting - this is a shoe store right??
4 months ago
Pat Quinn
My first to purchase yesterday and got cancelled early this morning.
Must always update their online store to avoid inconvenience to their and definitely this store is a crap!
I got and auto reply saying they will get in touch with me because I have emailed them to ensure nothing is billed on me but the day is already over and I got nothing back!
3 weeks ago
Lucas Gillette
Great range. One of only a few shops in London that stock sneakers other than the usual high street standards. It's on a good street in Soho as well. Helpful staff.
6 months ago
Anisha Pai
At random dates, there are hoards of young men with cheap camping chairs queuing outside for days at a time presumably to be one of the lucky few to own a ltd. edition pair of trainers. I went in once to see what all the fuss was about and walked out with a pair of Vans purchased for £20 in the sale. Don't think that's what's causing all the queues though.
10 months ago
Jason Henderson
Ordered some nike air span IIs for 35 uid plus 4 quid delivery. They arrived a few days later - no complaints
3 weeks ago
Regina Vali
A lot of bad reviews here for their website service (which is run independently from the store) but a visit in person is a very different experience. Knowledgeable and approachable staff, with a broad selection of limited edition sneakers. Expect a long queue on most Saturday mornings when the most limited and desired shoes are released for sale.
8 months ago
Art Filek
I won a pair of trainers and collected them and the security was great in regards to people safely collecting there trainers.
6 months ago
Aanand Kumar
Don't expect quick delivery next day, I have ordered shoes on 5th July and I have paid for next day extra delivery. They gave package 7th July to DPD and now i don't need this because i am abroad. Thank you for your professionalism.
3 months ago
Dung kieu
make an order friday, next wednesday i receive an email saying "your order has been canceled"... they spend money for advertising, instagram account, fb account and so on... and they are disabled to send a f@@@ING pair of shoes...
4 months ago
Kimberly Biedscheid
Nice staff,good products
2 months ago
Eduardo Perez
Ordered a pair of AM 97s - webpage crashed during checkout. Went the through the checkout process again - successful.
Next day I have two Paypal charges but only one order confirmation. It says that my order is "despatched" but there is no tracking number. When I put my email, order number, and tracking into the website it can't find my order. I've called several times (no answer) and emailed several times (no answer, either).
I would have my bank block the charges but this colorway can't be had in the US so I'm still holding out hope. But I'm never shopping on this garbage store again.
4 months ago
Andrew Maynard
Worst online store. I ordered shoes in size 5 and they delivered a 6.5.
Automated email response telling me i cant exchange but only get a refund and try buying again. My size was no longer available though. I wont be risking spending money here again.
9 months ago
Emily Bird
Unfriendly staffs, unfair raffles, crashed website. If you're resalers, please rate it 5 stars, cuase it will absolutely meet all your needs
4 months ago
Amanda Davis
I hate to say this because the guys in the actual shop are amazing and helpful and friendly but my online experiences so far have been shocking. Late deliveries. No deliveries. Wrong sizes. Twice. Email communication is awful. It's Saturday night now and I'm still waiting for an order i placed on Tuesday. Sort it out guys. You're the same group as JD. If they can do it you can do it too.
6 months ago
Terry Noe
Do not purchase from this place, they are absolute scumbags and the delivery service is just as bad. I purchased a item on the 25th of November and it has said dispatched since the 27th yet I have not received it, for a big company the service is poor and Foot Patrol should be ashamed of themselves I would not recommend this to fellow consumers like myself unless you enjoy disappointment, please go to fellow stores such as footlocker,size and offspring and do not give these indecent individuals a penny. Have a nice day I hope this has warned and helped you.
8 months ago
david freeman
Purchased a pair ofReebok Alien Stompers online as soon as they released...... got an email back about 6:30pm. Sorry shoe is out of stock!!,
Thanks guys..... if I would have shopped somewhere else I would actually have the shoe I wanted!!
But now I have absolutely no chance of getting a pair...
Thanks foot patrol.
6 months ago
Jim Terrero
Extensive range of sneakers and Streetwear. The space is small but has a variety of top tier accounts. Events and product launches are often - Jimmy is an excellent guy to assist in all your footwear needs.
3 months ago
javi Rivera
Great place with very friendly staff.
3 weeks ago
Bahaaeldin Elbih
Worried about ordering from here after the endless poor reviews and only did so as my trainers were sold nowhere else. However, my Asics arrived safely and were refunded just as easily. It's annoying that there's no contact number or option to return expensive trainers through store or even by insured delivery. Use at own risk.
7 months ago
Anthony Livingston
I ordered a pair of Futurcraf 4D on the site
After telling me that my pair was on the way, the DHL link told me that shoes had still not been transmitted.
After 2 weeks of waiting, footpatrol announces that DHL has lost the shoe.
I have real doubts about sincerity.
To flee
5 months ago
Ian Crichton
REALLY TERRIBLE customer service from these guys. I ordered a pair of Pumas and they sent me some Nike shoes instead. The shoes I wanted are sold out almost everywhere so I was excited to find them do I was gutted to open the box and find the WRONG SHOES!
I emailed them to let them know what had happened and to ask if they really did have the shoes in stock as they were still on their website (they don't have a phone number!!) and 3 days (!!) later I got a reply and was just told to return them so that they could look into it but my question about stock wasn't answered at all.
I returned them with a clearly written statement that I wanted to shoes I had ordered in exchange for these ones and, with no email or contact of any kind, they issued me a refund?
Im STILL waiting to find out if they have them in stock as they have them still for sale online...
VERY frustrating transaction, not really the service you expect in 2015. 3 days + to answer an email? And how can they not have a phone number?
6 months ago
Axel Madge
Fast international delivery was really surprise to receive it in under a week. Most importantly Item ordered was correctly sent ! Will be buying again from them in the future cheers ~
6 months ago
Basargin Anton
I was placed an order (Adidas x UNDEFEATED Ultra Boost (054249) uk10). But I got UNDFTD ADIZERO 3 CAMO today. With no reason, they just switch your sneaker and don't care you want or not. DON'T BUY ANY sneaker from this website. They will just change your sneaker with no reason, and don't give international customer any feedback. WROST EVER.
3 months ago
Catherine Day
Installing a que service to your website is a joke, you're owned by JD so clearly its not server issue but just an attempt to clearly make your brand appear more limited its not a good look. However I'd like to point out out the staff instore provide banging customer service and are always lovely and know their stuff just the webstore completely bringing them down
4 months ago
Orashio Nicholson
Falsely described as independent as it's actually owned by one of the UK's biggest sportswear retailers. That aside, it's a great store which stocks trainers that a lot of other stores don't have.
6 months ago
Melissa Doodnauth
Has many good shoes and Is we’ll priced
6 months ago
Obay Elshikh
Lovely staff
Very busy but they take time to tend to every individual equally. Great customer service and organisation
8 months ago
Melissa Mullins
Looks good shame times on google are wrong wasted time going up !
6 months ago
David Cutter
Ordered Saturday, delivered Tuesday. No complaints anywhere.
4 months ago
Michelle Frahm
The best experience I've had buying trainers the staff are really supportive and made me feel welcome, I would recommend this to not just the committed sneaker head but anyone who's had enough of the typical London outlets
3 weeks ago
QIYUE LU
Not the same as the original footpatrol of the yesteryears. But if you need lacing up this is the place to go for your exclusive kicks.
5 months ago
Kiran More
Took the money for my Trainers. 4 days later told me they didn't have them (super limited edition & very hard to get trainers that sell out straight away) and still haven't given me my money back although I've opened a case with PayPal. BEWARE SCAMMERS!!
4 months ago
stephen duran
worst ever online shopping experience... was initially sent the wrong product therefore I was told to send the product back and that I would get a refund.. never received the refund.
11 months ago
Gwen Ackley
Delivery is ridiculously slow, if you want your shoes for christmas better order them before easter, saying that, they’ll still be late. And the queuing on the site is stupid
3 weeks ago
Emily Roepke
Worst online shopping experience I have ever had! Paid for a pair of shoes 5 weeks ago and after 2 wrong deliveries I still have no shoes, no refund and no interest on their part. In the two e mails since I asked for a refund they've only enquired about the jeans they incorrectly sent me and if I've sent them back. Completely unprofessional.
10 months ago
Adam Thomas
Good store unfortunately is very small but full of quality.
3 weeks ago
Connor H
I don't usually write reviews but I'm so happy with my order that I decided to. First off, I ordered a rare pair of ultra boost that sell out immediately on all websites in the US. I got lucky and purchased it from footpatrol and they later sold out in 10 mins not surprisingly. After I made my purchase, I immediately read the reviews here and most of them were how disappointed they were with online purchases, either wrong pair, size, or took too long to ship. It definitely got me worried, I really wanted the shoes and I was starting to set myself up for a disappointment. The shoes came in today, in the correct pair and size, and in 8 days from London to the US! Thank you foot patrol, will definitely consider buying from you again!
6 months ago
Irma Silvers
Footpatrol continue to bring the most exclusive shoes to the market, with installations often taking place, and crazy preorder queues.
This place is know around the world for a reason.
6 months ago
