Motorline Direct Ltd
Used car dealer Motorline Direct Ltd, The Locks, Belton Rd W, Loughborough LE11 5XH, United Kingdom:
125 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: The Locks, Belton Rd W, Loughborough LE11 5XH, United Kingdom
Website: motorlinedirect.co.uk
Phone number: +44 1509 506396
GPS coordinates
Latitude: 52.7807505Longitude: -1.2160554
Location on the map
Get directions
reviews
Allen Neil
fantastic site with fantastic service.
will be back for my next car!
3 months ago
Hanrich Potgieter
I recommend this car dealership;Sam is a good salesman and good customer service, not like some dealership
2 months ago
Paul Ashley
I nearly bought an E class from this company for just under 25k. After doing my own research I found out the car has been used as a taxi and not declared. Don’t buy KK18JYT. Please do your research before buying any car from this company
1 month ago
Tony L
We purchased a Toyota Auris Hybrid that we had seen on there website. We were very well looked after by GARY MARSON who made our purchase so easy from start to finish. The car looked brilliant it was value for money just hope the car gives me stress free in the coming years ahead. Surely will come again to this place either to part ex or to by a vehicle.
3 months ago
James Bills
fantastic experience!
bought a ford focus two months ago had a great experience buying the car hassle free and no pressure which was great allowed freely to look around and the salesman was on hand to help when we needed it. Test drove two cars with a very good test drive route dealt with a guy called Jonathan who was very informative and received fantastic service from start to finish can not fault the experience have already recommended friends and family.
8 months ago
Jarek Tichovsky
So the other day I picked up my 3rd car now from Motorline and once again they came through with the goods. I’ve now dealt with Raj twice and Sam once. Raj sold me my first ever car and every time I’ve bought from him he has made sure that when I was buying the car I wasn’t pushed into anything to quickly and wanted to make sure that the car was right for me.
I couldn’t recommend Motorline anymore, they also have a massive variety on cars for sale from your small hatchbacks to your supercars/range rovers.
4 months ago
Chris Milley
Not the greatest car buying experience!! The sales staff seemed very disinterested and not particularly personable or friendly. The car we looked at had a significant scratch (about 8 inches and fairly deep) at the rear, and the near side alloys were fairly badly scuffed! Despite that, my wife loved the car, however they would not consider repairing the scratch or adjusting the price to compensate (I would have considered buying the car at a slightly reduced price and getting my local body shop to repair it) - I could understand this attitude if the car was 10+ years old, but surprised at a garage being happy at selling a 3.5 year old car with significant damage on it?? They insisted that the price and trade in offer were fixed and that was it!! Left and went to another large local garage, where the service was poles apart!! Again small bit of scuffing, offered to reduce price in lieu of this or repair it, also offered 20% more trade in, staff were friendly, interested in us and in doing what was needed to get the sale!! They repaired the damage and we bought a lovely car elsewhere!!
4 months ago
Princola Jackson
I picked up my new car couple of weeks ago and I can't stop thinking about the fantastic experiece I had. This place is highly underrated in my eyes!
I was looked after a very nice gentleman called Raj. From the moment I walked in, I was greated with a big smile and asked how my day was going. Then followed up by saying, 'if you need anything please let me know'. (This makes you feel at ease right away)
I had a little browse, then approached Raj with my budget and what I was looking. He showed me what I wanted and also gave me other options to consider within my budget. Which I thought was very good and professional! No quick sales going on this place! Unlike other places. The whole process from start to finish was very quick, with Raj giving me regular updates on progress.
The car was ready roughly a week later!
Overall, I am very happy with the new car but more importantly the service and attention I received throughout! Raj you are a true asset to Motorline Direct. Keep up the good work!
Thank you.
1 week ago
Deirdre Heistad
Great car buying experience, no pressure, answered all my question both in person and on the phone . I turned up early to collect my new car and was dealt with immediately it was spotlessly clean and ready to go. Thank you for all your help would definitely recommend .
2 months ago
Teresa Lampe
Loads of negative reviews on here....and I agree with them. I purchased a car and had to drive it away on fumes as it had zero fuel. You pay 14k for a car and they can't even ensure you have fuel to get to the petrol station. They just didn't give a hoot. Car then developed countless problems within 6 months and they didn't want to know. After sales care was non existent and they refused to rectify the faults. Good job the Judge at the county court agreed with me. Absolute jokers.
3 months ago
Laura Culbertson
We recently bought our second vehicle from Motorlinedirect,, excellent service as always, really helpful without being to pushy cant thank the guys enough! Great price given on our part exchange which we weren't expecting! We've had our car now for two weeks and couldn't be happier with it. Highly recommend
6 months ago
Brendan Thielman
The “salesmen” completely pigeonhole and dismiss you if you are/look young as they don’t believe you can afford what they’re selling. Their first questions weren’t about the car but how we were funding the purchase to which we had not decided yet. This didn’t mean we didn’t have the means to pay or have credit sorted elsewhere and they insisted we complete a credit check with them for their finance before we were allowed to test drive a car. We were told this was their standard procedure but there didn’t appear to be any other customer filing for a credit report or pre-organising their finances before even test driving. The salesman then tried to tell us that the FCA regulate them and that means they have to charge 9.9% APR which is a complete lie and one that was being said to avoid negotiation. Their sign says “no pressure sales” except we had been asked if we would put a deposit down and to agree to a credit check before even driving a car!! Absolute joke of a company that we will be avoiding
1 month ago
Gail Blanco
occasionally we buy a lemon,got a jag from here with a dpf fault that could not be shifted.hats off to them ,i got a full refund no trouble.excellent after care department always friendly.
4 months ago
Brent Kaiser
I have been purchasing my cars from Motorline Direct for many years now. The range of vehicles they have is second to none. I’ve just purchased my 6th vehicle from Motorline Direct and I cannot fault the service they have provided me over the past 10 years. Keep up the good work! See you next year when it’s time for another!
2 months ago
Curtis Mitchell
Sold me a car that had accident. Asked if it did, was told no and when I took it to 2 independent garages they both stated it's been in an accident and repaired really badly. Motorline claim its since as sold. Offering no recourse. Think twice before you purchase from them
4 months ago
Sabrina
I picked up my Audi A4 yesterday, the service from start to finish was nothing short of perfect. The sales team made me feel at ease, what I loved was that I was not pushed into the sale, not like other places I had been to. I would just like to say Thank You to the whole team, I love my car.
1 week ago
Christopher Maleko
Today we went to motorline and bought a jaguar xf prestige ,our salesman simon was a excellent ,friendly salesman he couldnt do enough for us and took us for a test drive .all the staff seemed very nice ,would definatley recomend motorline to friends and family
4 months ago
Shawn Hedalen
I could not fault any of the customer service what so ever when buying my car. Motorline Direct exceeded my expectations from start to finish, and nearly a year on I am still 100% happy with my Seat Ibizia. The staff were so pleasant and helpful, I never once felt pressured into anything, and felt extremely comfortable at their welcoming dealership. I will definitely be going back to them when it comes to buying my next car. Thank you Motorline Direct!
10 months ago
Pilar Rivera
After looking for a car for quite a while, a friend recommended Motorline Direct LTD to me, and i was shocked at the offering of cars they had that were only a few years old, and more importantly in my price range. Prior to this, I had been looking at private sellers, as I never thought that i would be able to afford a Seat Leon from a dealer, but with Motorline Directs competitively priced cars, and finance rates, i am now driving a newer Seat Leon, which i never thought i would be able to afford. Would just like to say a massive thank you to all of the sales team for their help.
9 months ago
Ron Pigott
I made an appointment with a Gary Hamilton to view a VW Golf GTE (Reg: NL16 NPP) today 13April 2019, he took my contact details, email and telephone number and informed if situation should change, he will alert me.
Due to reading the online reviews where other costumers stated, on arrival the car they arranged to see was NOT on site, decided to contact MortorLine Drerect LTD to confirm the car I arrange to was on site for viewing.
To my surprise, I was informed the car was not available, as the Golf GTEs are used for demo and my particular Golf GTE is now out with a company sales personal.
The person I spoke to at MotorLine Direct (09:10 today 13 April 2019) was more concerned about defending their principal that these cars are used for Demo and also driven by the sales personal, he totally ignored the fact that I, the customer made an appointment on the 9 April 2019 to view this vehicle today (13 April 2019 between 12:00 - 14:00).
Just imagine if I made this journey from London before contacting these people, I would be very justifiable to be absolutely upset!!!
I have now come to the conclusion this company has Zero customer relationship, consideration and NO proper business process, therefore I believe its my duty to warn all prospective customer, to be aware, its NOT worth the risk approaching this company for any service!!
1 week ago
Baltazar Sauceda
Myself and my son popped over to view some cars, very impressed, not jumped on as soon as you pull up, left to check the cars out, then find someone, which was great.
We brought a lovely fiesta eco zetec s my son is very happy, and can't wait to collect his car this week.
I will be back to change my car and possibly my partners over the next 6 months
3 months ago
Allie Barbeau
Excellent service from Andy (it was his 1st day & he was very nervous) and Sam Major. All the sales team were very friendly but not pushy. They were very knowledgeable and helped us through it all. Although very busy, we felt we were not rushed at all. Thank you Sam & Andy
Annette Boiardi
9 months ago
NancyKay Pugh
Initially OK - pointed us at the car we were interested in and let us have a look around, but then abandoned us there with our two small kids for over half an hour "looking at the car" (ie trying to keep kids entertained) whilst our salesman dealt with another customer. Tried to get another salesperson to let us test drive the car, but apparently that's not their policy, so we just had to wait. And wait.
Didn't seem to care that we were going to leave and they would miss out on a sale... so we just left. Perhaps business is booming and they don't need the money.
4 months ago
vader Towley
Excellent service! Very good price. I would definitely buy a car from them again!
6 months ago
Brian Schultz
This is a complete waste of time I called earlier and let them know that I am coming to buy a Audi Q7 once I arrived the car was in poor. Condition (dents , scratches.) throughout the car, even so the tires had no tread on them and were illegal, the prices are fixed and there is no negotiating even if car has damage on it . On the phone I was told price can be reduced if damage is shown . The salesman just wanted to go home rather then selling the cars and was extremely rude . And then the biggest problem is that none of their cars are drivable on the day and takes the a minimum of 7 days to get ready after a £250 deposit & £99 admin fee (says £70 on website) This is also not written on their website overall complete waste of time DO NOT BUY FROM HERE !!!!!!!!!!!
8 months ago
Ron Ron
The service is very bad and never believe this people ,they offer something but you never get.recently i have been offer Q3 2015 WITH NAVIGATION AND SD CARD ..and when we paid all money and got key but nicely they made us to believe them and never got SD CARD when we enquire the Man called Simon said we never said ..so please very careful when you deal with this people.
4 months ago
Abid Feroze
Was told the car is for sale when I called, she even confirmed if it's ready, said it was. My dad happened to call at the same time who was also told the cars ready.
Drove 1.5 hours to Motorline Direct and was told the car is not for sale due to gearbox issues.... Could have told us that on the phone??? While walking out the salesman asked where we are from. When we said where we are from, the reaction was "You didn't come from there, you would not have got here so quick".. What kind of proffessionalisim is that???
PS. I have a recording of the phone conversation. Managers are more than welcome to request it.
3 months ago
Ginno Joaquin
Bad customer service, sales team do not seem bothered about helping or making sales
3 months ago
Trent Bontly
A friend of mine visited your place today I would not bother with this place you cant finance outside as they will give you no warranty at all the price is none negotiable even though it would of needed two new tires as very worn they dont help at all all they want is money out of you so be warned
1 month ago
Jeffrey Geene
Very rude service. I got told about the stupid car sales mans (Raj I think his name was) 30k car and got ignored while I asked questions. They didn't know where the car I was looking for was and sent me to the wrong place, they didn't know the mileage on the car I looked at. I even called before I came and I still got ignored, not like they work of commission or anything. This place is a joke and I wouldn't recommend going there. The car had marks and scratches and I was told they had no workshop and they wouldn't work on price even though the car was overpriced and scratched.
4 months ago
Emily Jones
Would not let us look or test drive the car until they know we had the finance very poor service
6 months ago
Nhan Ngo
My mum has £6500 in cash to spend on a car today and no current car due to an RTC (so she is in need of one) and had narrowed her choice down to 3 cars (all belonging to motorline)
The salesmen on the phone said he was under his managers instructions to not let her test drive the cars without a commitment to buy!
Absolutely disgusting to try and make someone agree to spending that amount of money without even seeing the product only makes you wonder what their customer service would be like when they actually have your money in their pocket!
4 months ago
bread winner
ABSOLUTE SHOCKING my daughter purchased a £11.000 pound AUDI MONTHS IN Clutch went massive DPF problems engine management lights on and then water pump failure and guess what the Garage didnt want to no Absolute avoid this garage you've been warned you may as well put your money down a drain.SEE YOU IN COURT.
2 months ago
Paul Begley
Rang and spoke twice to Raj about the car. On the day I rang I asked is there anything I should be aware of, have you checked the car over as I am coming from a distance. He said yes everything is perfect. When I arrived I was shocked to see the silver Golf I came to see was covered in over 15 scratches and marks! Unbelievable. His excuse, well it is second hand. Poor service, a muppet of a sales man, avoid!
7 months ago
Katherine Zhang
So I spend not a small amount of money just to get a very unfriendly, arrogant service from the salesman, all of them. When I rang a week after I have paid the deposit to see if car was ready for collection, they said it was, the next day turns out MOT is still not done. Also as a working person I can only pick up the car on weekends and as turns out they can't check if I have made a transfer on the weekends so I end up waiting two weeks to pick up the car. When i said i would transfer money before they close, i got told back that its 17.50 and they close at 18 so they won't be waiting. If they didn't have the car I wanted I would never have any business with this lot of losers!
4 months ago
Shariq Ansari
Top quality car dealers with a fantastic choice of great quality cars at discounted prices. Just purchased our new car today and I must say the service I received from the initial viewing right through to making the purchase and driving away was 5***** Highly recommended seller
9 months ago
Heaven Crawford
Very professional and reasonably priced, great service thanks to Raj. Made everything very clear and easy.
1 week ago
Joshua Carnes
Excellent service from Raj and the rest of the team, proactive and friendly. Car is perfect, wouldn't hesitate to come back in the future.
4 months ago
Kristen Ferguson
Very good price for the car , Great service from all the team especially raj answered every question I had about the car and I would defiantly recommend to anyone
6 months ago
Mike McEwan
I bought my first car here and the team made me feel comfortable and at ease when looking and when purchasing the car as they explained all about the car itself and the different payment methods to make it easier to me to think about the money side of things!
5 months ago
Jason McDonald
I found the salesman rude . I work in sales myself and wouldn’t ever make a customer feel like a number. I wasn’t offered to sit down . The car I went to view hadalloy curbing and needed a new run flat tyre , £300 worth of fixtures which I was told they are sold as seen . I got offered cap below on my car despite being in excellent condition. I asked to speak with amanager and was told he wouldn’t want to speak with me as I’m a customer ! If you are after an old fashioned selling process with the Mindset of take it or leave it then come here !
3 months ago
Amanda Selwyn
Phoned to ask about opening times & asked about a vehicle, there was no mentioned to booked an appointment. went down on same day not many customers around when I asked for some assistance to show me the vehicle, they were 4 of them looking at each and finaly one of them said they are with customers (invisible) what a rubbish customer service. They must have lost one costomer straightaway and will more as They will not get any recommendation form me.
1 week ago
Aleksandr Antonov
Really friendly staff and an amazing selection of high end cars at a great price - namely: Audi, BMW, Jaguar, Land Rover, Mercedes and VW
3 months ago
Jeffery Carlsen
I have recently just purchased my new car from Motorline Direct and all I can say is they are brilliant! The salesman we dealt with could not of done any more to help us, we had an idea of a car we wanted and he bent over backwards to make us happy with our final decision. In fact from first arriving onsite to leaving, each employee we saw and met were all professional and very friendly.
It was a quick and pleasant transaction and 5 days later we was able to drive away in our new car.
The choice of cars they have onsite is great and we have already recommended for our family and friends to pay them a visit.
We cannot thank you enough for the great service we received.
1 week ago
Mayah N
Buying a car is a pretty straightforward task, you choose the one you want, test drive it, haggle and then buy it, however, aftersales service is more key to me than buying the car itself. This is where Sadie at Motorline Direct excelled and showed just how much a non-main dealer garage treats you more personally. I bought a Chrysler 300C 6 weeks ago, a car I had spent years searching for and Motorline Direct had a beautiful example of this car. I decided I would have the extended warranty as used cars are just as likely to go wrong as a new car, this came to my rescue when the alternator went on the car. I phoned Sadie and she said if I could get the car to them (I live in Rugby) then they would sort it out for me, this wasn't possible so she said I could get the car done locally and the warranty would cover the work. She called me twice a day for updates, she spoke to the warranty company, she spoke to the garage direct to confirm the work and chase its progress. Sadie showed empathy and compassion for her customer and not once saw me as an inconvenience. I have bought used cars from other garages and they can’t get you off the forecourt quick enough, they just see pound signs and hope you'll never come back. Motorline Direct care for everyone who spends their hard earned money, I would say that Sadie and the company went that extra mile, I would definitely recommend them and intend to buy my cars from them in the future.
7 months ago
Philip Loria
Brought a car from here a couple of months ago. When i test drove the car i noticed the rear discs needed doing and was told they would be done with a service and MOT'd before i picked it up. When i picked the car up the rear discs had been changed along with two new front tires. Driving the car back the brakes weren't very good which i expected as it had new disc's and they would probably bed in. After 400 miles they were still quite bad and whilst having to do a emergency stop from 70 mph the car nose dived but didn't stop, luckily i changed lanes and avoided an impact with a car in front. left me the wife and our 3 kids a little shook up. Took the car to VW for an inspection and they told me the rear pads were only making 20-25% contact with the rear disc's. The brakes were stripped and found they had used the old pads on new disc's. I understand that company's have to penny pinch to save money on things but for the price of pads with new disc's which if they had told me and Gripped about it anyway i would of paid the extra for new ones. Don't penny pinch on safety. Shame as the sale's people are nice and you can take all the time you need to make a decision on your purchase. Left a bitter taste after that experience.
7 months ago
Tianna Hicks
Very reasonably priced car, friendly service and made to feel welcome. Very happy with the car
9 months ago
Eloise M
Dealt with a salesman called Jonathan, showed me the car, all the paperwork and explained the finance options. Test drove the car and arranged collection the following week. Collected my new Mercedes A Class! Cannot fault! 5*
9 months ago
jonathan suderman
what an absolute joke of a garage do not waste your shoe leather go to a proper garage for more honest reliable service
1 week ago
Chris Basser
brought mercedes c class c300 hybrid from this garage i found the best service in uk i ever seen. nobody will beat their service!!! they helped me with everything i would vary strong recomment this garage. they not just receive money and send you away like most garages do or like. They listen you after also if you got any issues or anything all stars for this shepshed garage.????????????
9 months ago
