TOWER HILL GARAGE

Used car dealer TOWER HILL GARAGE, 53 Cove Rd, Farnborough GU14 0EL, United Kingdom: 230 reviews of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
TOWER HILL GARAGE
Rate: 4.8
Address: 53 Cove Rd, Farnborough GU14 0EL, United Kingdom
Phone number: +44 1252 515544

GPS coordinates

Latitude: 51.2921197
Longitude: -0.7672790

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reviews

Ethan Fairclough
I bought my daughter a Mini from Tower Hill Garage. It was a fantastic car and Alan and Neil had it prepared (service, MOT and valet) when I came from Ireland to collect it. Alan and Neil were super helpful and their after sales service has been first class. They are a really professional team. You can buy with confidence. My daughter is absolutely delighted and is loving her new car. Thank you so much.
4 months ago
MaryAnne Schweers
Went into Tower Hill Garage today and spoke to Ben who got all the finance paperwork together quickly, made us feel welcome and helped with each step towards our new car, in any waiting periods he was making convocation and talking to us on a warm friendly level and not business selling focus. Would recommend this garage to anyone who needs a new car and would say speak to Ben first and he will help you! Will be going back for my partners next car 10/10
3 months ago
Abi Goettsch
Excellent garage, I bought my daughter her first car from here a few months ago, a little red Fiesta. It has turned out to be a great first car, and my daughter is really enjoying her new driving experience. Neil and the team always go out of there way to make it the smoothest transaction possible. I would definitely buy another car from here.
8 months ago
Myles Mckinney
I recently purchased a Hyundai i40 from Tower Hill Garage and was thoroughly impressed with the service i received. Alan and Neil were both really friendly and helpful and replied to emails and telephone enquiries promptly and efficiently. I would have no hesitation in recommending this car dealership to anyone.
3 months ago
Lori Howard
Great place to purchase a vehicle. Staff are friendly and Alan is a diamond. Very happy with my purchase. 10/10 for customer service and I would definitely recommend Tower Hill Garage to anyone looking to purchase a new vehicle.
4 months ago
Justin Schwab
We searched on Autotrader and found a few cars to go and view on the weekend at different dealerships. Always trusting a dealership over an at-home-purchase. Alan was an absolute dream! He had driven the car himself and said he had had no issues with it. He called and confirmed the night before visiting that the car had not been sold, he was very busy on the day but made sure to come and say hello and was approachable, charming and not the 'car salesman' stereotype we all dread! I visited a few other shops but even if the cars were nicer there (which they weren't) I would have bought from Alan as the other companies were lazy, no smiles, and very uninformative. Alan had a great memory (remembering small details I had said over the phone) and was very helpful, 10/10 would recommend - sadly I am limited to 5 stars on Google.
3 months ago
Tabitha Bramlett
Got my car over a week ago. Staff were very friendly and helpful. Great range of cars. Great end to end service, always answering the phone and all my questions. Process was clear everything was explained really well.
3 months ago
Jonathan Rosa
Purchased a new car from Tower Hill Garage in Cove Rd. Farnborough GU14 OEL. 24/2/2022. Previously I had an on line chat about the vehicle and even though past 8.30pm I had enough information to happily go and view the following day without wasting my long drive and Time. I was also informed 1st thing before leaving the car had not been sold and still available. I met Neil who was friendly and curtisy from the start. There was no direct sale's pitch prompting me to bye a car. I was left to view at my own leisure so I did a list of concerns and requests. Neil had all the answers from the start. My time was not wasted and returned 3 days later with the car fully vallet and taxed and mot. Can not fult the service and the no pressure approach from Neil. Drove a way a happy man wit 3 month warranty for peace of mind. Andy
4 months ago
Robert Gorski
We bought a Kia Rio for my son. Despite having to wait over a week due to getting parts to fix a rattle, we are very happy with the service we received. The car was serviced, MOT’d, valeted inside and the rattle fixed and Bryan and his colleagues were very friendly and helpful. I would recommend this garage.
10 months ago
Zita Samuel
I've just bought a car from Alan at Tower Hill garage and received great service. They are a good company to deal with, honest, reliable and very helpful. I can highly recommend. Thank you Alan.
7 months ago
Nick Leal
Got my first car today from this garage. Alan and Neil were very helpful and explained everything I needed to know about the process. Definitely recommend this place!
3 months ago
Miradie Mawombo
Very good experience. Gave me a good price for old car and new. Good mileage and went out of way to get bee light fix on wing mirror. Very welcoming and helpful. Would highly recommend if you want a good second hand car. Thanks Alan
9 months ago
Romeo Ortiz
I recently purchased a car from here and I just want to say that they were absolutely lovely, reassuring and helpful, they took the time and explained the many new buttons I was presented with. I had gone up an engine size or two and I was very nervous about the first drive, they were once again really reassuring and I got underway with no problems. Honest, professional and reliable guys and I would highly recommend!
4 months ago
Michael Grenzicki
Called prior to arriving to ask if I could test drive a car (answer yes on the phone), got there and Matt was lovely. However, some older grumpy person working there came over and told me I could not in fact test drive it, and was negative and downright RUDE to me in front of my son. When I stopped him in his disrespectful ramblings, he got irate and told me I had attitude!! What a disgraceful and disgusting person, you should be ashamed for your irresponsible and cowardice behaviour. You clearly have problems… Do not use this garage if you want to be treated like a normal human being. I pity Matt, who was a very nice guy and actually wanted to sell a car. Thank you Matt. I was ready to buy a car today.
6 months ago
Valdor Fox
Found the car we wanted at a good price, Bryan and Neil were both very helpful and efficient. Hope the car proves to be a good buy. Highly recommend this garage, will go back for more in due course.
8 months ago
Ben Weisenbarger
Absolute pleasure dealing with the team at Tower Hill. From start to finish they couldn't have been more helpful - from initial call in, to test drive, to purchase - great customer service. Thank you. Will have no hesitation in recommending you.
10 months ago
Alec Chrzanowski
A thoroughly smart and professional service from the moment I walked on to their forecourt to the moment I drove away in my new car. Alan, Neil and their team of mechanics and support staff were helpful, friendly and attentive. The car was ready and valeted when they said it would be and all the admin was taken care of in the blink of an eye. I cant recommend them highly enough.
2 days ago
jesse lyon
Very good experience esp. staff were humble & kind. Gave me a good price with fresh MOT and service. Would highly recommend if you want a good second hand car. Thanks Alan ????????
3 weeks ago
Davy Sohi
We have recently been back to Tower Hill Garage to purchase yet another car from them. This is probably our third or fourth car we’ve had from there…And all have been great cars. The team are truly amazing guys… Very friendly, helpful and attentive, and go out of there way to make you happy. Really can’t thank these guys enough for their excellent service. Well done Neil, Bryan and Alan. ????????
11 months ago
Karl Riecke
Got our new car today from tower hill garage, what a great service we had, Alan was lovely such a nice friendly man, and couldn’t do more for us, lovely customer service, and we went away happy and fulfilled that we have a great car, thank you
3 months ago
Sebastiaan Driesen
No high pressure selling, very genuine in their dealings with me and gave me a good p/ex. Also arranged for my car to be MOT’s serviced and valeted with 3 month warranty. Very pleased overall.
8 months ago
J D
We bought a BMW X1for my wife a little while ago . The experience was very good and we were able to come to a good deal including 3 month comprehensive warranty. Great car but shortly afterwards we had a problem with the air con. Tower Hill took the car back for repair but unfortunately the fault reappeared. As we live in the Southampton area it was agreed for the car to go to an Independent BMW repairer local to us for diagnosis and repair. It turned out that the car required a new condenser. Now the car is fine and the Tower Hill warranty covered the full cost of the work . Tower Hill liased with our local repairer throughout and there was no cost to us. These things happen occasionally so a big thankyou to Tower Hill for going the extra mile and sorting this out under their very good warranty. Would highly reccommend these guys . Thankyou.
9 months ago
Jan Schmitz
I'm giving two stars because there was some attempt to correct the issues, but the experience over all has been awful. I purchased my Mazda 2 diesel in August of 2020. I'd had no end of problems with my previous car, so was looking for something reliable. Found tower hill garage online and although they are around 40/50 mins drive away, I was happy with the car when test driving it and upon collection. However, with 2 weeks I was experiencing a rough idle and occasional misfire. Engine light was intermittent and occasionally would appear with DPF light. I arrange for tower Hill to look at these. They run diagnostics and think the issue is with DPF filter. Im told this was replaced and things sorted. 2 days after collection the fault comes back so I again ask them to resolve. Again, I'm told the issue is sorted (can't remember what they said they did this time) The issue comes back, as well as squeaky brakes which I ask for THG to look at. - twice they attempted to sort. I think it was the 3rd or 4th time I'd been back to them, travelling nearly an hour each way every time. The car this time was sent off to mazda for faulty injectors. THG gave me a courtesy car, but I waited 3 weeks to get my mazda back. Around Xmas I get the car back and I'm told 3&4 injectors were the problem, so these were replaced by mazda and that brakes are definitely sorted. we have to negotiate for an extended warranty as the basic 3 months had expired but I'd barely driven the car as it was in the garage so much. THG agree this. Things seem fine on collection, but because of covid lock down I didnt use my car from Jan- April, other than the occasional run to keep the engine/ fuel clear. In this time the new warranty had expired. In April I'm back to work and within 2 weeks of driving the car properly, the brakes are squeaking again and the misfire has returned. Tower Hill aren't going to fix as warranty expired and I'm told brakes squeaking because they are new pads!? I pay £100 for diagnostics from the mazda that did the previous work. They find that injector 1 is now the issue. I can't help but feel this was caused by 3&4 failing. No.2 is likely to follow soon. Quote for fixing this issue with mazda - an hour away from me, is £850. Also have now had a problem with the car accidentally locking the key fob inside it - not meant to be possible. Brakes are still squeaky after months of driving. Haven't even bothered to ask how much these issues will be to fix - I past the point of caring. This car has been a total headache from day one. I hate it, I hate driving it and just over all annoyed and feeling like I've been left with a huge financial liability on my hands. If I could go back in time and avoid this car at all costs I would. Not really sure what the remedy is at this point.
8 months ago
Jonathan
Wow wow wow, that's the best way to describe my experience. From the initial phone call to the final day of collecting my new car, Alan was the best If you do happen to go please ask for Alan, Bryan or Neil.
6 months ago
Manasi shah
Bought a mazda 3 from here, process very smooth and a full MOT and service carried out prior to collection. Alan is a great person to deal with and would highly recommend this fantastic company and would happily deal with in future
10 months ago
vasiliy koptelov
I highly recommend Tower Hill Garage (farnborough) this is my second time round purchasing a car from them by doing part exchange, which I absolutely love the fact that I can do this !! Alan and the rest of the time are extremely helpful if your like me who doesn’t any idea about Cars, informative to your Liking in choosing the Car You desire and every so Kind !!! In terms of cars they have great deals and varieties to suit You..whether it be 4by4, Convertible or Decent family car !! Your bound to find the Car just right for you !!! ❤️❤️❤️❤️
11 months ago
Suresh Kumaar
As a new customer to the estate vehicle market and looking to upgrade to a family vehicle, I was very disappointed visiting Tower Hill. I was told that if I'm not going to buy a car then I cant test drive it. How on earth am I supposed to see if I like a car if I cant test drive it!!! I was also told that the car didnt have much fuel due to the fuel shortage and that it would be sold by the weekend. I didnt have a great feeling from the moment I walked onto their premises and I certainly won't return. I wish I could rate zero stars.
3 weeks ago
TheConspiracy Realist
Bought my santa fe from Tower Hill there were a couple of issues but they fixed them ASAP, I'm over the moon with the vehicle and with the service they provided, Alan was always available to answer any questions and still in contact with them, to let them know how pleased I am. All handle so well during the current climate. Thank you Alan and Tower Hill garage David Smith
4 months ago
Katie Johnston
Absolutely couldn't fault these guys, if you need a local garage who are friendly and really helpful you need to pop in to see them. Bryan was amazing!!! He helped from the moment we called up to the moment the keys were handed over to us. Thank you so much!
7 months ago
Rod Williams
Searched online for so long then found the car we was after, after a few swift phone calls, followed by some details videos, we found what was looking for ????, helped my a man named Alan ( a lovely chap), we made a 3 hour drive to visit the car, very pleased we decided to purchase it, thanks again
4 months ago
Jaime Brown
Dealt with Alan who was really helpful and friendly. No hard sale and was left to look around the new car at my leisure. Done px and got a fair price for my old car. The new car's great and when collected from Tower Hill was really clean and looked great. Have already recommended Tower Hill garage to a neighbour who has recently bought from them as well and is really happy.
2 months ago
Sherry Ng
Helpful, honest, good service, Good price for the car i wanted & purchased. Cam belt- Based on how long the car had till it needed replacing they did it for me at a great price. COVID Safe . Car was ready earlier than expected.
2 months ago
Christopher Calhoun
Alan was extremely pleasant and helpful throughout the service, and quick to get everything underway! Thanks for all your help and would happily recommend/return - I love my car so much!
10 months ago
Thomas Cochet
Car buying process was superb . I definitely recommend to buy from Tower Hill Garage . Very customer oriented and professional approach. Cheers to Allan
1 month ago
Lisa Raw
I went to Tower Hill as they had the best priced newest version of the car I was looking for on Autotrader. Viewed and test drove the car and it was tip top. Paul gave me a decent price for my trade in, we agreed a couple of bits to do on the new one, all was done as requested and car was ready in 4 working days. Really happy with the whole process great car at a good price, whole team were friendly and great communication through to pick up. I had a problem today which the guys couldn’t have foreseen, no quibbles expensive replacement part sourced and problem solved within hours of making contact with Paul. I would highly recommend this dealer - very impressed!
5 months ago
Fredericks Productions
It’s not often these days you get a first class friendly knowledgeable service with no hard sell. Bryan went above and beyond to listen to my requirements, my budget and found the perfect car for me. He was very professional and genuine. He made the whole process stress free and I couldn’t be happier with my car . Thank you Bryan .
2 months ago
Brandy Garrett
I purchased a car here recently and the process was very straightforward, with the sales team being very helpful and friendly. Would recommend.
6 months ago
Michael McClung
Professional response to my enquiry, a standard that was maintained throughout the whole transaction. Alan and team a pleasure to deal with.
3 months ago
Steve Calnan
I bought a car from Tower Hill Garage on Friday and the service was very good. Big thanks to Neil and Alan, also for mechanic at Tower Hill. Thank you so much. I love the car. I would recommend to others.
6 months ago
Stergia Tsianta
Over the moon with the service from the staff (especially Alan), as well as a great car. They have a really good range to choose from. Cars are immaculate, and the staff make part-exchange and purchase so easy for the buyer. There is no hard sell either, which was like a breath of fresh air. Staff so helpful and knowledgeable. Cannot recommend more highly.
5 months ago
Kendra Ray
This was my first experience with Tower Hill Garage. I learned of them through searching the net for a particular vehicle I was looking for but could not make up my mind, and they happened to have a potential "car" for me. I was very apprehensive at first, not knowing anyone at the dealer, I live about 45 minutes away. This dealership is very professional and genuine! Paul went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless, so quick and professional. I felt like family by the end of the whole process as I have been back twice to look for a car for my daughter! I also met his work colleague Alan and Neil, they both had the same warm friendly professional mannerism which is hard to find these days as I have been to quite a few garages before I chose Tower Hill. I can't say enough about Paul as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great accommodating service. It sounds like a cliché, but we got on very well like this guy’s been my friend for years. And trust me; I'm a sceptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Paul went above and beyond when I had questions about warranty or any issues with the car... He went beyond to provide servicing, warranty and even checked out every electrical buttons you could press to make sure the car was perfect before I bought it, Paul attention to detail skill could not be matched... Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless. Mario
2 months ago
F Berri
I sold my car to Tower Hill Garage, despite the COVID restrictions all went smoothly. I was paid a fair price and the money was transferred straight into my account within hours. Would recommend talking to them if you wish to sell your car. Much faster then we buy any car. Thank you to Neil for making it so easy.
8 months ago
Cody McKinney
I was very happy with the service I got from Alan at Tower Hill garage when I bought my Kia Rio he took the time to tell me about the car and also extended the warranty for my peace of mind and kindly helped me sort the finance I needed.I would highly recommend this garage to anyone looking for a used car there is a lot of choice at affordable prices.
4 months ago
stephan karch
Bought my son's first car from here. so helpful from the first point of contact with Alan. A completely trustworthy garage. Due to Covid we were unable to test drive but I felt completely confident with this garage and had no hesitation in their trust. Excellent.. completely deserve the 5 star rating.
4 months ago
brian sullivan
I bought my car here a few months ago and I can highly recommend this garage, they very helpful and professional and seem to have very fair prices. Since buying the car I have had a few small issues with it and every time they have resolved them promptly for me under the warranty without any complaint. Very pleased I chose to buy my car here and would definitely do so again.
6 months ago
Vuk Whallon
I use to think these guys were lovely.....now not so much. Brought a Peugeot 2008 just under 2 years ago, twice during the warranty I took it back as I kept having to top up the oil, but no oil leak could be found. This problem has continued for the 2 years I've had the car and numerous garages have been visited. I spent £1179 on a catalytic converter in April this year as another garage thought this was related to the oil issue, yester day the car went for its MOT and has been completely written off due to oil leaking internally into the engine. I now have no car but still finance to clear. I fully believe my car had this issue from day one.
7 months ago
James Taylor
A big thank you to Tower Hill Garage, special shout out to to Allen and Bryan. They went over and beyond to help us get our car.
7 months ago
Jack Hobin
Bought a car from Tower Hill garage on Sunday and the service was exceptional. Paul answered all questions I had to ask, especially with the current lockdown situation, he was able to ease any stresses I had with collection and work to the vehicle. I would highly recommend purchasing a vehicle from Paul and his team at Tower Hill. They will make the process easy and also be at hand to help and answer any questions.
8 months ago
prathyusha davuluru
Big thanks to Bryan, and the staff at Tower Hill. We were kept informed and updated throughout with emails about our interest in the vehicle. We felt totally assured that this was the vehicle for us. As soon as we paid deposit the car was instantly removed from the website as sold. We travelled all the way from Cornwall to click and collect our Kia Ceed purchase. The service we received upon arrival was brilliant. Extremely friendly and very professional throughout. The car came with a full MOT, Full Service, and even the only single advisory was dealt with. Even though it was just an advisory !!! The car totally exceeded our expectations and was immaculate on collection. As covid made things difficult I'm pleased to say the staff made this purchase as easy as possible by having all the paperwork ready in the car to sign and cross the t's and dot the i's. I then drove the car 150 miles back to Cornwall and it was faultless. Thank you so much we love the car. It was worth the travelling.
2 months ago
Steven Coleman
I bought a car a couple of months ago. Excellent car buying experience. Alan stayed after hours to ensure I made the right decision and has made sure to get back to me with any queries efficiently and offered advice. All problems have been sorted with immediate effect. Highly reccomend! Thanks team ... I am adding to this review because Tower Hill have exceeded in their customer care. They gave me some advice after calling with a problem as I live a couple of hours away. However the issue persisted so I took it to my local garage to be looked over. After realising my car needed immediate work doing I called Tower Hill and they took into consideration my distance / inconvenience and authorised the job being done through my local garage as a one off with my car still under their warranty. My local garage were amazed by how smoothly and honestly Tower Hill had processed everything and said they would also recommend them. Thank you so much guys !
6 months ago

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