Embassy of the Republic of Bulgaria
Embassy Embassy of the Republic of Bulgaria, 186-188 Queen's Gate, South Kensington, London SW7 5HL, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 186-188 Queen's Gate, South Kensington, London SW7 5HL, United Kingdom
Website: bulgarianembassy-london.org
Phone number: +44 20 7581 3144
GPS coordinates
Latitude: 51.4999859Longitude: -0.1795568
Location on the map
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reviews
Denver Bridwell
I would give 0 stars if I could. Trying to reach out, but all lines are busy. I feel like they've disconnected their phones just not to answer customers. Extremely lazy and unprofessional.
3 months ago
NoLimit Jonathan
I was calling for 2 weeks without any chance to speak to somebody from the embassy. I took a day off and went there to apply for my new passport. I was told that I need to have an appointment to be able to apply for a passport. I could finally speak with an employee on the phone today and was told that the earliest appointment I can get is in May 2017 and then there are 2 more months wait to receive it. I lived in several countries before to move to UK … I never faced a problem like this. It is ridicules that I need to travel to Bulgaria to just apply for a new passport. How is it possible to receive an appointment for after more than 6 months?
4 months ago
Shannon crutchfield
A lot an improvement has been done recently, fast service, friendly staff and simplicity of documents. If you read the website on the embassy and get there prepared, everything is done within minutes. The only thing is the opening hours . Hopefully they can improve in this area too:)
6 months ago
Christy Fox
I've had to visit this place a few times in the last five years and I totally dread going. They've converted this beautiful building in Queens Gate into something that looks like a shabby 1970's dole office (some of the other embassies in this area are like palaces!). When I went this time three of the five counters had been closed so the queues were huge. The staff were moderately pleasant unlike my previous visits when they were surly and unhelpful. However the service was woefully inadequate and took almost 50 minutes to rubber stamp two sets of documents. She had no space to work in and quickly mixed up all the documents and got very flustered. The rubber stamps cost £364 - mindless Bulgarian bureaucracy at its best!
5 months ago
Mark Brown
Brits are getting their docs online by post. Bulgarians must apply in person, loose a day and travel money and then loose another day and travel money and some nerves to collect the documents. Bulgarians in USA are different though, they are more like Brits. Why BG embassy in USA is way better than BG embassy in UK. If you answer correctly you will win a trip for two to Las Vegas.
3 weeks ago
James Reynolds
They didn't care
9 months ago
Lacy Sestak
Can not reach them on the phone at all. Poor service typically for Bulgaria ...
2 months ago
fotis papanicolaou
They never answer the goddam phone, and if they do they are incredibly rude and unapologetic. I've never felt so humiliated in my life, having to wait for hours for somebody to pick the damn phone and after that to be cut off in 30 seconds for no goddamn reason whatsoever.
3 weeks ago
Isela Hernandez
Staff who served me was very unprofessional, i had to wait for 1 and half hour to be served, the lady staff who attended to me was very unprofessional not friendly at all, kept disappearing to the back of the office attending to her private calls on her mobile phone, Not explaining to me what was going on. Had to sit on a small chair for more than 10 min for a photo to be taken, the lady kept fidgeting with the computer mouse, i am not sure if the old camera fixed on the screen was the problem or it was user problem. With all my paper work in order it took 1hour for the lady to possess before i was told all is ok.
As a tourist i would not advise anyone to visit this embassy, the office opens at 9.30 and closes at 12 30 i would wonder how many persons can they attended to with this sort of service.
5 months ago
Gati Rose
The worst embassy ever. It does not deserve even 1 star
3 weeks ago
Derek Arthur
Having visited dozens of embassies in my life I can truly say this is the most disgusting place I have ever come across. Made to queue on the street outside in the rain, inside is a shabby disorganised room full of booths and surly, unhelpful officials at each one. (The doorman was the one exception here!) Avoid this place if you can, avoid Bulgaria if you can!
6 months ago
Vicenzo Eustachio
Excellent Consular service - fast and friendly. Few days ago I had to submit my papers to renew my passport and it took less then an hour.
Great experience!
Thank you,
Ioan Kirilov
6 months ago
Michael Ryan
Terrible service. I've been on the phone on and off about 20 times today to ask a very simple question. The phones are either busy or no one picks up. I have a feeling it won't be much better if I go there in person.
7 months ago
carol korb
I'm trying to contact with them on the landline number for the last three weeks! Every single time when I'm forward from the menu to speak with embassy about my son Bulgarian passport I can hear signal or two and after every time they are closing the line ????? I hate those people ! Useless ! My husband prefer to go back in his country to sort out everything always when he need something instead to try from London embassy ! Now I know why ! This is just ridiculous !
10 months ago
Deepayan Sen
Absolutely abysmal and humiliating. I find this place an absolute joke for the following reasons. Firstly, the website is terrible. I cannot find useful information or find any links for application forms easily and the opening hours are not clear, information given on both the net and on the phone doesn't make sense or even match! Secondly, members of staff do not provide any advice, they talk over you and not let you finish your enquiry as well as not knowing any English which I find ridiculous being a Bulgarian institution located in the UK and not even having a translator. How is this acceptable or justifiable? Not all Bulgarians, let alone people from other nationalities, know Bulgarian fluently. To summarise, they have been unprofessional not only from the unwillingness to help people with simple enquiries such as trying to find a passport application but also having loud background noise from colleagues that sound like they are having a massive fight in a pub! Disgraceful.
6 months ago
Romero Stancle
We apply for a permanent passport for ma kid - Few weeks later we went to take it - and guess what ?!
WRONG GENDER
WRONG DATE OF BIRTH
This morning I called ‘ the embassy in London ‘and the LADY on the phone was talking to me like is my MISTAKE lol !
This is them job to check double or may triple before they to something and pass it to us ( them customers ) - NOW we have to travel again 6 hours to London to renew the passport!
Is that far enough?!
4 months ago
Z Zhou
I was trying to contact on the phone with them just two weeks few times a day minimum 10 min waiting on the phone.... Nobody didn't pick up ! I went there from Manchester ! Attitude : discussing ! Help : from the staff ZERO ! Advice from them: we don't know go back in Bulgaria and ask there ? !
Basically place full with retards and people who don't care and don't know why are they over there ! My wife is Hungarian ! I could see what huge difference have between both of the places ! My son have Hungarian Passport already ! And he's still waiting for anyone to pick up the god damn phone to book an appointment because it's just rediculas to book online and wait few years ! Anyway he will survive without BG identity! If you want to visit Bulgaria don't go there just go to the embassy in london ! Absolutely the same without the gypsies !
8 months ago
Roman Solodoff
The Staff are Very Helpful and Also The Security Officer They all do a Good Job
5 months ago
Thom Cook
I don't want to say anything absolutely horrible l send them email to for about visa what time can l come they send me back email they said 9 until 1:30 l been there at 9 they said we can't take it they said to me come between 2 until 4 how possible they send me wrong email l came soo far way not only me a lot people same to me be careful guys make sure everything right don't trust them
3 weeks ago
Devan Brown
Worst embassy I have ever been to. I went there 3 times in a week to get visa so that I could visit my girlfriend. Everytime I went there there was a long queue and the time to wait for the queue to finish was hours and hours of wait.
1st day I waited for more than an hour and when I was near the door. The security guard comes and say today it's not possible because time is running out and they stop services for visa at 1pm. I told him why he did not inform me earlier and he said he thought it would take long. Anyways he apologised and asked me to come next day.
2nd day I wen there early so I would not run out of time and waited in the long queue again. After 30mins security guy comes out so I asked him that it would not run out of time. And this time he said the lady who issues and signs visa is not in today. This made me feel the worse day of my life. I had never seen any unorganised and without any system in place.
3Rd day I went there early too. And had to wait there 1.30 mins for my turn. Inside I was dealt by a lady which had the worse customer service skills and sounded so rude. She said your documents is not sufficient and said to check what is in thier webite. I told her I came here 3 times already this week and wasted so many hours. And asked her if she could see my documents properly and suggest me what exactly I needed because I had check the website so many times and had every document I had on me. She was the worst person that I have ever seen that would deal to an guest. I donot know why she was so rude to me I felt neglected and speared just because I was an Asian man.
I would suggest anyone visiting this embassy to plan ahead a lot. Think 3 times before you go there. Because they donot pick up the phone and don't reply to any emails either. They will just pass thier time and make you wait outside like a refugee trying to get a passport of thier country. I had the worst experience of my life. I have never seen any embassy that is so careless and has no system in place. Even embassies of countries from underdeveloped are better than the bulgarian embassy.
I donot know how I am going to get a bulgarian visa.
3 weeks ago
Tanya Conovaloff
Are this people ever answering the phone no app to renew your passport and no support its a joke! Shame on you!
6 months ago
Ruth Shaw
This is my 2nd visit in this embassy.i cannot make my babies passports Really this embassy is Hell very very illetrate,racist and unhelpful staff And staff are even use verbal language towards people.im making my case towards this embassy and staff i have make video proof how everthing works in this place.remember people this place is hell.!!!!
8 months ago
Elizabeth Tutor
Ridiculous queue system that doesn’t honor first come first served. No space inside so expect to be waiting outside for a while... rain hail or sunshine.
3 weeks ago
kimberly floyd
Huge que, very unfriendly staff and slow service. Overall stressfull experience and I hope I wouldn't need to go again!! Also, be prepared to wait outside, no matter the weather!
6 months ago
Aaron Addie
I took a day off from work to come to london so I can prepare my baby son's documents.It's friday a quick search in google showed that embassy worked so I came to london. For my surprise on arrival there was a note "friday 31st embassy wont work" no explanation why or some hint. I undesrtand that is 21st century but there are people whom descided that there isn't any holiday so it should work. Today I loose one working day and money for my trip.. I will go back to my town so again money,time I won't mention how nervious I feel. I need to rearrange all my plans for them because THEY descided that it's a good day for rest.
Great just great hope they have a good day
6 months ago
Meadow Crate
Very friendly and helpful staff. Only about 10 minutes to wait.
6 months ago
Connie Ballew
Nearly impossible to contact and when you do the service is not adequate to understand the question and give and appropriate answer without easing the voice.
4 months ago
Talisha Bailey
long que, unhelpful staff. i am so disapointed!!!
10 months ago
Adrien Barbey
Disgrace! No words! Website need update! No one is picking up the phone! They give u a date you to come and collect the paperworks and when u came day after that date paperwork are still not ready! and then u spend another 3 hours waiting for it ...
3 weeks ago
Carol Nolan
Horrible experience again.Nearly 3 hours to fill up turist visa form(10 working days to issue it and still wasn't ready).Queuing twice to make payment,no seats,no toilet facilities.
3 weeks ago
Kiers
It does not work on UK and Bulgarian holidays. Other ways babies and non Bulgarians (for visa ) have priority . Very helpful personnel.
2 months ago
Diane Ngo
Very bad online services
2 months ago
Austin Elmgreen
unprofessional rude people !
3 months ago
Jennifer Runyon
Very rude staff and unhelpful. I was waiting there for half an hour and each time the staff peered around the wall and just looked and carried on talking.
3 weeks ago
Javier Sanchez
Bad service. Rude. Never answer the phone. Limited opening hours. Represent their country poorly.
4 months ago
Jan Baker
Terrible services. The staff who served us was very rude, unprofessional and uneducated. Worst embassy I have ever been to. . You cannot contact anyone on the phone, no one answers the phones.
3 weeks ago
Amy Zdrazil
Very efficient consular services!
3 weeks ago
Jimmy Yao
Nightmare ! The system in this embassy is absolutely ridiculous !
3 weeks ago
Senthilkumar S
Thank you!
3 months ago
Marguerite Tilton
Awful service. You cannot contact anyone on the phone, no one answers the phones. When you get there, very long queues, awful service, long wait, unfriendly staff. The web site is not helpful as well, there is not enough information about the services and what is required. Overall it is very hard to work with these people.
4 months ago
Julie Epperson
The worst place in UK ! Shame ! You defiantly feel at home as soon as you step in, grumpy unhelpful people with lack of communication. If you can avoid to go there ,please dont !
7 months ago
Jeremy Grant
GGoo survives
5 months ago
Susette Snowgold
Nobody ever answers the phones!!!!! It is so annoying and frustrating !!!!
The only competent and friendly person there is the security man!
What kind of communist left over are you????
3 weeks ago
TN
Calling calling no one answer phones English no help at all
6 months ago
kr shf
Customer service = 0
7 months ago
Jon Burris
Great Customers Service, very professional and undurstanding.
9 months ago
Anthony Bullock
Most ridiculous embassy in the world. My son need new passport and they give me appointment for after 6 months. If they are so busy, why they only work from 9:30 to 13:30? Even 1 star is too much for them, but there is no option for less.
8 months ago
Cassidy Walker
Absolutely pathetic
3 weeks ago
mike barker
Takes forever to do your job here..
6 months ago
GaleBraveHeart
The embassy is worst than the country by itself . You can get id for 8 months ... Parody
3 weeks ago
