Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 145, 149 Tottenham Court Rd, London W1T 7NE, United Kingdom:
220 reviews
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Address: 145, 149 Tottenham Court Rd, London W1T 7NE, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 51.5239737Longitude: -0.1371807
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reviews
Larry Orth
Great service and very helpful staff a big thank you to victor and Omar
9 months ago
Poopie Unicorn
Went 2 days in a row. Tryibg to buy a swich pick up box q get go tills none in stock.
Picked one up in argos.
Went in today find a game q get to till none in stock when I asked why is it on display I the guy gave me attitude and refused to anwser
Poor service few items in stock won't go back again
10 months ago
Sam Frasier
Walked in to asked for support on repairing my PC that I’d purchased with Curry’s. Chap at the team know how repair centre said this wasn’t something they could do, repair stuff at a repair centre. Offered no further support or advice. Waste of time, 3 of them working in the repair centre, looks like you need 0.
8 months ago
Brian
Good displays of items. Delivery pick up was fast.
10 months ago
Kristi Dickens
I brought a game in December the game was faulty I am still trying to get a refund there customer service is beyond a joke I have left emails went on all there service just to get a refund I have phoned them spoke to someone said my refund has been authorised and will be going through within 24 to 48 and a email to inform me my refund is going through I have had nothing back I can't describe how frustrating this process has been shocking guess I will be phoning them again
4 months ago
David Weakley
Walked walked and reached during the lockdown but it was closed. Online shows open
6 months ago
Suri Kim
Good customer service
1 month ago
Katelyn Volk
I bought a universal remote control here three weeks ago, which completely stopped working yesterday. I brought it back here, with my original sales slip, and was served by a surly counter clerk who claimed they couldn’t take it back because 14 days had passed since I purchased it.
I showed her the slip where it clearly states that faulty items can be returned within 30 days yet she was still insistent that all they could do was give me a store credit. It’s astonishing that a member of staff would ignore a clearly stated policy; thankfully I insisted she process a refund and once she actually bothered to try putting it through the till she realised that I was right, and that the system was allowing the return.
PC World, please educate your employees properly about your policies before letting them serve customers. Her grumpy manner certainly didn’t do her any favours either. I’ll never return to this store. If your employees can’t even read your return policy when it’s being put right in front of them, then you have serious issues.
2 months ago
Topher Boss
I don't understand why a chain like Currys let handle the selling of mobile phone to third part. I have beed abroad and similar chain have proper department whit dozen and dozen of mobile phone in display in unlock way ready to sell...
9 months ago
Jayansh Pandey
I've gone here several times and each time they never have what I need or anyone who can help. If you are going to a physical store and not ordering online, presumably you want some expertise. Go to literally any other small computer shop on Tottenham, there's a whole row of them, they will actually have the parts you need and people who actually know about computers. It turns out that even if you think you're a casual buyer, their version of "the casual market" is narrow enough that it will probably exclude you.
2 months ago
Deanna Martin
Nice place to order from????!
4 months ago
Gerald Dixon
Very disappointed that price tickets in the headphones section were completely out of date. There were two prices for a single pair of headphones, and neither was the right price. They lost some sales while I was there as people were so frustrated. There was a good selection of headphones however, and you have the ability to try the wireless ones out before you buy. The headphones I chose were great value and in stock. A few members of staff sorting the tickets and displays out would make all the difference.
2 months ago
danny holland
Come here with my nephew to play games for an hour. It is one hour time slots which means once the hour is done your time is up. Boundaries that kids need. They have both PCs and gaming laptops
The rest of the shop has all the latest gadgets and gizmos that you could need. Staff are friendly.
7 months ago
Daniel Yang
An great experience with staff being a helpful , friendly and professional as could be hoped for
9 months ago
Doug Hirsch
Staff only interesting in their phones. Absolutely useless to bother trying to get some help and if you do they don't know their arse from their elbows. For a flagship store in London the customer service is beyond dire. Staff so useless may as well not be there and replaced by a laptop and a browser, and a store guide,
2 months ago
Cindy Johnson
I was in the shop yesterday and a man walked in coffing and sweating, they didn’t do anything about it, HE WASNT EVEN WEARING A MASK!!!! This is unexceptable, I am gonna call the police if I see something like that again
3 weeks ago
natika francis
Worst service, don't bother, staff just standing around don't want to provide service to customers.
9 months ago
Elvin Rahimov
After asking three people for help, each person sending me to another part of the store to where nobody was, I was about to write a one star review and almost give up.
Luckily Previn came to help, he found out that the item I liked best was not in stock, but encouraged me to order it with them which I did.
Del processed the order and was really efficient. These guys managed to stop me from ordering online because they knew about proper service, and they have won me over as a fan of the store.
1 month ago
Random Name
Great place to test PC gaming stuf for many hours for free. Monitors, gaming pc, keyboards, mouse and other related stuff.
3 months ago
Carlos Ayala
A fusion of Curry's, PC World and the Carphone Warehouse in one place. There is an ample variate of products most of which are not precisely the latest nor the best in terms of technology.
Though they have many shop assistants on the floor they do their best to avoid any eye contact or answer questions you may have.
Sadly doesn't beat prices online.
1 month ago
Tiana McNain
Very polite
1 month ago
kevin Martin
Super helpful and skilled staff that offered us great deals. I recommend you go to this one instead of the neighbor shops.
2 months ago
Sabrina H
nice shop with well priced products
6 months ago
Natalie Opekunova
Large Curry's with computer testing stations which is super nifty. Service is lacking as i had a few guys walk buy when i was looking for gopro accessories and i basically had to follow him before he decided to assist (very little) spent more time on his phone than helping.. lot of cables, accessories, variety. One of the better Curry's around. Had some nich things heavy equipment steering wheel for farm simulator..
2 months ago
Joe May
Very poor customer service... most of the employees doesn't have much knowledge about the products and the purchase process
6 months ago
Vicki K
Recent visit to buy a power bank after two online orders were cancelled by them.
Staff helped me find what I wanted
The queue at the till was safely distanced apart from the staff member who insisted on using the area as a short cut
6 months ago
Magnolia
Huge store and you'll find all the electronics you need here and at the best rates. The staff is very helpful and will guide you if you have any queries. Even if some product is not available at the moment they'll let you know about the product and you can order it and they'll get it for you. Best prices for phone and laptops in London. You can have the experience of the device before purchasing it so that you can make a better choice.
7 months ago
Josh Hertel
Alex is a great friend and delivers exeptional customer service
2 months ago
Taylor Ciavarra
The workers don't help you after you buy something and you need some help they keeping ignoring you for some time and you never get any solution
9 months ago
Jettie Swisher
Great tuna melt and moca ice coffee
1 month ago
Al Calabrese
Sorry but the service was very poor here - as soon as I walked In I couldn't spot a single member of staff to ask for help, and as soon as I did I got passed around 4 different people who all seemed clueless - I'd blame management to be honest. They didn't seem to care. Was also bad enough that my item didn't work properly - and I never received the 6 months Spotify premium code on the receipt.
1 month ago
kandy sheldon
Staff commission driven. Dont consider customer requirements, wouldn't even order for pick up from another store.
11 months ago
melwin ayala
Best gaming pc range on display!!????
2 months ago
Felisha rufus
Dyson pure hot&cool air purifier
The Currys shop from Tottenham court road is not really helpful.
I was waiting for around half an hour where they was looking for a key to give me this machine. I didn't saw what I got because was closed box.
When I was opening was a surprise .... Wasn't properly wrapped the machine and was missing the remote control.
(I think .... I'm not the first person who was opening....)
Today I contacted there but wasn't helpful the lady! After some min waiting time , she said me I have to go back.
I emailed to Dyson company.
Was very kind!
Jon who answered me quick , he send me a remote control in few days.
Thank you JON from DYSON !!!
1 month ago
Joe Davis
It's a large superstore, combing PC world and also a phone store. The staff were friendly and to be fair they had everything I was after. Which was the new Nintendo switch with extended battery life.
I pre ordered it online a few hours before and it was ready at the till when I arrived. They offer a 2.50 a month insurance package which I found to be extremely cheap for a console that you often take ok the go with you.
2 months ago
Danielle Brown
I went and find what I wanted, they do have a huge selection of things but I feel like Curry’s PC World has lowered its quality. not this one specially (but I could saw a few empty stands) but all of them.
Anyways, got what I wanted but also you could get some ‘tech’ stuff cheaper just in the store across it.
2 months ago
Christel Lehmann
You can test the HTC vive. That deserves a 5 star.
5 months ago
Mark Simonds
Had a very good customer experience from Heshan who went above his remit to make sure I had everything I needed.
Unfortunately I can’t say the same about his colleagues, after 40min waiting for help i ended up having to make my own reservation online whilst at the store as everyone seemed to ‘busy’ talking amongst themselves.
If you plan to visit ask for Heshan, he’s awesome
7 months ago
Kristen Ralph
Great tech, unfortunately no curry :(
10 months ago
Camesha Hampton
Least helpfull staff ive come accross at p c world
7 months ago
Julie Gamez
Really good repairing center and shop
8 months ago
osama aliraqi
One of Curry's premier stores for electronics. From 4k TVs to Laptops and Computers. Reasonable price. Gaming area for the gaming fans. The latest game consoles and Cameras. Household appliances and printers. Anything you require.
8 months ago
Dominique Zube
waste of space. You can't find anything
10 months ago
Erika Alfaro
Not great, filthy store with used antibacterial wipes left out on displays, staff seemed a little rude and patronising to customers, I left after 15min we staff were stood talking to one another with no interest in helping me or others in buying..
11 months ago
Thomas Whiteley
Worst selection ever, I really don't understand
7 months ago
Jessica Thompson
Huge, worth the trip if you want to browse then buy...
3 months ago
Keith Williams
I bought a phone at Currys, I could use it for 6 months and the phone gave it up, they replaced it. The replacement phone gave it up after 9 months.
After this going to the store and facing with most unacceptable service experience with Steve at "service" desk. After 30 mins waiting, I got a rushing, unprofessional and useless "service". He should not work in a guest facing position. If you need to short out anything chose a day when he is not working. I chose the easier way, not shopping here anymore and short out my current issue with the manufacturer.
3 months ago
Alexa Torgerson
I had a nice experience with one of the technical staff called Alex but the floor staff need extra training on customer service as they don't seem to be interested in helping you or serving you properley. They included 2 extra services on my invoice, which I did not ask for and was never told about. CHECK what you are paying for!!! The store itself is nice but the floor staff needs to be motivated to do their job to a better standard.
7 months ago
Adam Curiel
Avoid please, they will sale you even your own mother if they can make profit on it. Staff uneducated. Just sales pitch
2 months ago
Karla Perez
Bhavin is a really good sales person on the camera section he gave me extremely helpful information about what I was looking for.
4 months ago
