Apple Covent Garden
Electronics store Apple Covent Garden, No. 1, 7 The Piazza, London WC2E 8HB, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: No. 1, 7 The Piazza, London WC2E 8HB, United Kingdom
Website: apple.com
Phone number: +44 20 7447 1400
GPS coordinates
Latitude: 51.5122140Longitude: -0.1235680
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reviews
Avinash Prakash
Took my MacBook air to the Genius Bar to get repaired.
Excellent service from all who worked there. Shout-out to Ryann at the genius bar who was super helpful.
Very fast and efficient.
3 months ago
Corey W
Waited for 45 minutes.
2 months ago
Shayne Edwards
This store is massive set over at least three floors. Anyone every wanting to see what the profit margin of Apple is should just stand in this store.
The staff member who helped us with the broken product - non functioning keyboard - which we understand happens to many devises with this keyboard, and apple fix the problem for free, was very helpful.
I do think Apple should provide an immediate replacement product as it takes them five days to repair - which is a long time for a student to be without a devise.
2 months ago
Hannah D
Walked into store without a phone as I had a couple of issues replacing a phone in White City/Gov G. Was looked after by Curtis James who helped me with finance/multiple system issues. He's the guy, great service thank you!
2 months ago
Salt Whisperer
Member of staff was almost unaware of a business team in the same building as them. If I hadn't been told on the phone to apple already that there was a business team then I would have been sent away...
2 months ago
Yousif Almotari
Absolutely an amazing service. Nice people, professional and with a great focus on customer service and customer satisfaction. Highly recommended
2 months ago
ERICA COWAN
Setting is slick. Service staff are polite. But if you want a simple price list for repair, your forced to book an appointment (for another day). Once you return, your kept waiting and told a price about 5-10x what a local operator may charge... In other words, they'd rather you just but a new phone.
9 months ago
Meecko Draper
I love Apple but their after sales service is really getting terrible. Once your mac is 4 years old, they try to push a new one in your face, instead of doing their best to fix the issue.
I had to take a damaged mac to an independent, all good now.
Plus their in-store USB memory sticks are very expensive.
3 months ago
Leigh Lessard
Very poor costumer serviced
5 months ago
Joni Jenson
Excellent service by the the genius bar team. Fixed my laptop within 1 day and did a fantastic job. The guy who dealt with me was extremely knowledgeable and knew the answer to every question i asked him. Everyone was very friendly and helpful. Highly recommend.
7 months ago
Jw Ww
Beautiful store! Go to have a look at fun activities and to try a new phone or laptop.
3 months ago
Mia Zavala
Not very helpful. The idea that we got is that after 4 years a product is not expected to work. So much for durability.
3 months ago
Carlos Davis
I had to take my 27” iMac in for repairs- I am very busy and stressed about a deadline so I didn’t arrive in the best of moods.
First an associate kindly offered to carry my heavy computer up to the 2nd floor for me
Then, the genus bar employee, Hamid (I hope I am spelling that right!) was so friendly and so competent I forgot how stressed out I was. He is BRILLIANT. Whatever he is earning it should be more. Thanks again, Hamid!
7 months ago
Marc
Staff member we interacted with was polite, professional, helpful and wasn't at all "pushy" to buy their products which made an excellent experience.
3 months ago
Ev Ruch
The queue time is too long, the staff’s attitude is too bad and ignores people
Just one staff noticed me
8 months ago
melissa chang
Simon helped my yesterday . He was great, knowledgeable and quickly resolved my issue. Kudos to Simon. Great place
2 months ago
Nathan Lerum
As you would expect from a flagship store the store is a light and spacious area mixing display and workshop areas with a skill that Apple has learnt over the years. My visit was for the Genius Bar which is located on the top floor, which is accessible my Lift.
As I have come to expect from Apple the staff are knowledgeable friendly and approachable, and when needed they can put things in layman's terms without being condescending which is a skill few can master.
Overall the service provided goes some way towards justifying the high prices associated with Apple products
4 months ago
Taber Bain
Annoyed that I had to go in the first place, but apple redeemed themselves as the issue with my phone was eligible for free repair. Genius Bar employee was very helpful and my phone was only out of my hands for an hour - very pleased that I didn’t have to come back another day.
2 months ago
Julie Epperson
Giving it a 5 for the space. Great space architecturally, combining old with new.
4 months ago
Francisco Legaspi
Really friendly, personable staff who went out of their way to fix my problem, which ended up being right as the store was closing on a Saturday night. Staff on the shop floor tried to help solve my problem, and then squeezed me in for a last minute Genius appointment. The Genius explained my problem really clearly and helped me properly understand what went wrong.
3 months ago
Jie Yuwen
Great selection of Apple products in a nice location. Staff were extremely helpful.
2 months ago
Eric Kelley
Went in a week ago to upgrade my iPhone 6S to an 8. One of the team, Alexia, spent a good 30 minutes going through the upgrade with me and it was effortless. She was helpful, friendly and knowledgeable and a great ambassador for the brand. I’ve had no problems since.
3 months ago
Daryl McCleery
This store has a stunning interior, glass and redbrick. It makes it very light and large inside. You don't feel crowded by the other customers and staff. Early mornings are best time to get help and appointments from the genius team.
1 month ago
Ali Hamilton
I went to this place once and was impressed - such a creative hub - all sorts of talks and workshops happening. I went to have my cracked iPhone screen fixed and I collected it all ready on the same day in the evening with all my data and photos still on it. Great service.
3 months ago
Tonja
Friendly staff, beautiful place.
2 months ago
Jackson Cummings
It serves the public really well and staff are very friendly. I particularly enjoyed taking part in the learning experience which is located near to the front of this store.
2 months ago
Jennifer Mullins
I went to ask for a solution for one of my expensive software that isn’t compatible anymore with Mojave. I wasn’t offered any help, I just got told to throw that software away (£300 Logic Pro btw)
Luckily I then got in touch with the online support and they were much better at offering solutions
4 months ago
Terry Walmart
The lady who is dealing with all the technical problem was nice. She gave me some options to deal with my broken phone. But, the lady who was dealing with apple watch needs to be a bit nicer. She seems like she’s not happy to work there.
2 months ago
Nirmala Nivedha
Very modern, great staffs. Beautiful design with plants inside the store.
3 months ago
William Henley
nice to visit there. Thanks for your superb servcies
2 months ago
christy chrestman
Lovely looking shop poor product much prefer android
1 month ago
Sumit Patel
I met the single most unhelpful and rude member of staff in any shop I have ever visited in my life while visiting Apple Covent Garden. Apple, please review your training standards. I am a loyal and regular customer and this is not acceptable! My visit was on Friday 1st.
3 months ago
N B
Good event , learned how to take good pict
2 months ago
Barbara Gordon
Wonderfull place went here to test a new product and had a good time
2 months ago
Natasha Stefanovska
An employee confirmed me that I could pop into the shop for doing the trade in with my iMac. I came on Saturday with it and another employee said that they had the storage full and I can't do trade in with my iMac 27"!the iMac was really heavy! Please try to teach your employees with the correct store information . I had to pay a second Uber to find a place to sell it the same day..so annoying ..
4 months ago
Wasunthara Suttadit
Have had a couple of repairs done here over the years. Service is always quick and to the point which I really appreciate. It's one of the nicer Apple Stores I've been to in the world, I love the exposed brick!
2 months ago
Yuniva Calderon
They have some good products there for example the iPhone and MacBook ... this company is going to do well ... London’s best kept secret.
2 months ago
Christiaan Bertulfo
Beautiful store, disgusting service. Takes way too long to get anything done despite an abundance of workers standing around doing nothing.
7 months ago
MRF
Exceptional service experienced at the Genius Bar. The best service I've ever had - in any shop, in any country.
The person who looked after my machine empathised with the situation, brought the mac back to life and managed the repairs brilliantly.
I owe Hamid this review, I hope I've spelt his name correctly. I hope that Apple are looking after him as well as he is looking after his customers.
1 month ago
Jianing Song
Only has Apple products but has the full range, with exceptionally well-informed staff.
2 months ago
ValE
Nice shop with several staff who are helpful and knowledgeable. Beautiful surroundings too.
1 month ago
Eddie M
Very helpful staff. Good atmosphere. They fixed my phone in a couple of hours.
7 months ago
Rodolfo Magno
I was traveling in london and had some problem with my iphone. I went to the genius bar in this store and one of the 'genius' told me this device has a liquid damage and Can't fix it.
And you know what...? It is fixed just by resetting it...
thank you 'genius' this one star is for your inability.
1 month ago
Beatrice Cheaye
Wait times and customer service were terrible today. Got told i can upgrade so made a Reservation. Arrived there and had to wait 40 minutes extra to see someone. After 1 hour of coming and going with my phone i was then charged for a virtual repair in order to exchange phones to then be told after 2 hours of waiting that i’m not actually eligible for the upgrade as had been emailed wrong. Had to wait even longer then to get a Refund for the repair. Shocking wait times.
2 months ago
Alexzandra Mackie
Robot activity for children. Well, i enjoyed it!
1 month ago
Destiny Horn
My BeatX earphones stopped working a month ago while away for summer holiday. They blink white and red, connect for a few minutes, then disconnect. After researching online, it looks like a common problem.
Once returning to London, I brought the earphones in for a repair. The staff member rudely told me that I couldn't get them repaired because they were 13 months old (outside of the manufacturers 12-month warranty). They said Apple could repair them for £29. I chose that option, but then they said they couldn't do that because I purchased the earphones in the States. Surely a company of Apple's statute could have made things easy for me and repaired my earphones, especially since it's a common problem. I was even willing to pay for the repair, which I don't necessarily think was the best way to help a customer resolve the issue. The store wasted my time, and now I have a pair of earphones that won't work after only a year of minimal use. I've been an avid Apple customer for a decade (have always loved their Macbooks), but I will now reassess my relationship with them and look for alternatives. This was an easy enough fix and way to please a long-time and loyal customer, and instead you decided to dismiss me.
7 months ago
Kostas Dimitrakopoulos
Beautiful store, nice guys.
7 months ago
Dane Hillard
Great customer service. Malcolm at the Genius Bar organises for my problem to be dealt with at no cost to me. Could not be happier.
3 months ago
Adi Rosenthal
Extraordinary level of support (even for Apple which really does support well) and the store is expansive, beautiful and amazing.
2 months ago
Brenda Taylor
As always friendly staff. Good environment
2 months ago
