Specsavers Opticians and Audiologists - Moorgate
Optician Specsavers Opticians and Audiologists - Moorgate, Salisbury House Shops, 150-151, London EC2M 5QD, United Kingdom:
138 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Salisbury House Shops, 150-151, London EC2M 5QD, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 7330 1130
GPS coordinates
Latitude: 51.5172112Longitude: -0.0872727
Location on the map
Get directions
reviews
Vladimir Putin
This was one of the most professional and pleasant experiences I have had in many years. All the people I met were very polite and courteous and extremely knowledgeable. Very comprehensive eye examination and care was taken to help me choose the right frames. All in all excellent. Thank you.
3 months ago
David Ziegenhorn
The staff I have such a great friendly vibe, very adorable , kind and helpful.
2 months ago
Isabella Zhu
I was impressed with how staff has served me. Sonal has tested my sight so carefully and precisely. I was really amazed. I didn’t expect anything special but I was treat so friendly and professionally at the same time, that I decided to write a review. I would rate this place 6 stars!
3 months ago
E K
Very professional.. got wrong and thicker glasses which I dint like.. they changed it just like that .. love the attitude and customer service..
4 months ago
Marina Pushkareva
I have been to this location multiple times and have received exceptional service from all staff, in particular Firas. He's always professional and makes your time in the store enjoyable.
4 months ago
Sher Fox
I always get great service here, just love it.
2 months ago
Shanmugam C
I've been a customer here for a few years now and the staff are always really friendly, helpful, and available. The glasses are reasonable, especially if you're a contact lense customer, and there's a good selection.
3 months ago
Danielle Oakes
Fantastic customer service. I had a sight test, contact lens check as well as trial contact lenses free of charge. They were very flexible with appointments. Glasses were 2 for price of 1 and arrived on time. Visited several times and now signed up for their contact lens by post scheme.
4 months ago
Rebecca Oslund
Great slides loads to do for all ages - very entertaining family fun.
2 months ago
Vic Burman
Amazing. Phoned today at 11:40, offered appointment at 12:10. Went to appointment taken immediately in for the pre-test review, latest state of the art equipment, photos of eyes explained fully, extremely friendly helpful optometrist. Upstairs for new glasses, good deal on 2 pairs, served by Assistant Manager again really helpful and polite.
Best Customer Service I have ever received.
8 months ago
Alexandria Crow
Excellent customer service by Sonal and Cathleen. Would recommend here all day long! Was expecting to pay for an sight test and contact lens examination however paid nothing and was given trial contacts for a week! what else can you ask for? Brilliant!
5 months ago
Joseph Rusnak
I requested glasses to be sent to this store so I could try them on before purchasing them. I made this request over the phone and was told I would receive a text message when they arrived to the store. It has been over a week and I have not heard from them. I called in today and was told such request was not recorded and that I should reorder them. I am disappointed at the incompetency of the staff for not actioning my request and having to wait this long before I can actually place an order!
3 weeks ago
megan hendry
The test was very quick and the optician girl was amazing. After the test I was walking around upstairs, because the optician said somone will help me, but no one came to me for about 15-20 min. The guy who came to me constantly tried to rush me to choose my glasses, even though i told him I am waiting for my friend to help me, and he can leave my side he were keep insisiting to choose....
3 months ago
Audrey Marks
The only thing that let this place down was the service. I was able to get an appointment the same day, but was then kept waiting for about 45 minutes. I know its *that* sort of place but still, 45 minutes. Overall, good, glasses are a good price, but the lenses' are what i came in for and they're still a good price. (£11 for 15 lenses)
10 months ago
Philippe Spruch
Prompt service but there's a slight mixup in my order and I have to return it for corrections. However, I got a fantastic bargain on the buy 2, get 1 free designer frames offer. I substituted my second pair for thin anti-reflecting lenses. Deal was very good and much cheaper than the package I got from Boots zopticians, London wall for the same prescription. Also, they didn't have trendy and 'wow' frames like the Boots ones.
4 months ago
Valerie Phipps
Be very careful I have just spent a pointless 15 minutes waiting to pick up glasses already paid for - a process that would/should have taken 30 seconds. The salespeople are clearly incentivised by commissions - which means they are only interested in selling.
3 months ago
jen kramerica
Very impressed with my visit to the London Wall branch of Specsavers. The optician was excellent and ensured that every part of the check-up was carefully explained. The tests are in depth and I found the range of glasses to be very good and reasonably priced.
4 months ago
John Burke
Easy to find and helpful staff. Good selection if glasses
8 months ago
Christine Whitmore
Fast service and great customer service experience. All the time managed to resolve everything during my lunch time (having appointments setup in advance)
4 months ago
Earvin Francia
Great service. The staff was professional and courteous. Will definitely buy from them again.
5 months ago
Greta Pettit
Excellent for an eye test but overly pushy sales practise and arrogant, bordering on condescending, attitude is a major turn-off and ensured I went somewhere else to spend my money.
3 weeks ago
Wanda Espinal
Found me an appointment quickly, corrected my prescription and friendly staff
2 months ago
Brenda Barnes
Lovely and helpful staff, go above and beyond to make sure the service is good. Highly recommend
3 months ago
isidoro perez
Not even one star for the way I was treated at this location. The assistant was very rude to me and not helpful at all. Please avoid this location.
3 weeks ago
Melorna Windross
Been here twice now to get a lens check and trial. Much better service than any other opticians I have been to during my 17 years of being a contact lens wearer.
3 months ago
Arielle Esch
Excellent customer service, particularly by Ali and Fariya, outstanding individuals!
3 weeks ago
Caroline Higgins
Everyone in store was extremely professional and amicable. They receive you with a smile and definitely listen to your needs unlike other branches.
They deserve the full grade.
4 months ago
Loree Galimore
The staff here were great!! Dad broke his glasses in guys hospital whilst he was there after an op nothing was too much trouble. We rang just before they closed they got the frames ready and put the old lenses in also at a reduced price !!! Thank you
9 months ago
Emmanuel Perez
Friendly and helpful staff. Affordable prices and good 2 for 1 offers. My glasses took about a week to be ready.
8 months ago
Ashley Garrett
I purchased two new pairs of glasses from the store. Unfortunately one of the pairs had a defect which resulted in the coating peeling off one of the frames. The manager replaced the glasses without charge, and I received the new pair within three days. Very satisfied with the service, and will use them again, as they appear to cope well with any problems that may arise.
5 months ago
Christian Heyser
Doing something right. Probably the best experience at any Optometrist! Normally from eye test to retail is inconsistent with professional testing to clumsy unhelpful retail assistance. But this store has a good set of staff and trust them with ongoing service.
3 weeks ago
johnna woods
Bad customer service. Sales orientated branch. Staff genuinely doesn't not care for customers satisfaction. I went specifically to this branch because it had good reviews on google. To be fair I regret that, because staff has been ignorant and not welcoming.The whole experience of being welcomed by someone who is listening to what are you saying and wants to genuinely help and give you the best prescription is missing at this branch. Salima supervisor would just care how to sell products and not about customer care.I personally did not like that and felt under pressure when I was being helped by her.Really disappointing visit.
7 months ago
Vidal Filho
Fantastic service by really nice staff, thank you. You have been helpful
9 months ago
David Bolle
I went to specsavers london wall,because my broken glassess and there customer service was excellent they even offered me afree eye test on the same day.make my glasses within 1hr.very goodservice:)
3 weeks ago
Sean Dennis
I have been attending this Branch for a long time now but it has some brilliant staff who have there a for a while too which means Customer Service is great and welcoming. I can not fault this Branch or its Staff.
4 months ago
Bobby D
Terrible experience dealing with rude and incompetent staff. The staff are poorly trained and like children - they all have to go and ask the store manager for answers to questions because they have such poor product knowledge.
Waited for almost an hour because the staff here are so inefficient and take so long dealing with each individual customer.
If you are looking for the same product, I would advise going round the corner to Specsavers on Bishopsgate (3 min walk), which appears much busier but you don't have to wait very long because the customer service is very good.
Turns out Specsavers is a franchise business, and each individual branch is an independent business of its own that just pays to use the Specsavers brand and products. No wonder there is such a large discrepancy in customer service between each branch.
6 months ago
ronald abangan
Optometrist somehow messed up my prescription such that I couldn't see with the glasses they gave me. Resulted in a subsequent visit to have a new prescription done. The staff who were supposed to help me choose frames were downright awful. Despite the optometrist explaining that I qualified for VDU glasses, the ground floor staff member decided that she herself had more relevant wisdom than the optometrist and then refused to let me use the voucher provided by my workplace. As if the money off would literally come from her own pocket so seemed insulted that I would try to use the voucher. After having the optometrist clarify a second and third time that it was ok, the level of service I received was shocking. And then all the faff of having to go back a second time for a new prescription and new lenses. A follow up email to management to complain yielded zero response. Would not recommend.
4 months ago
Hunter Wages
Excellent, professional service from Nikita at my recent visit, thank you! All staff appear attentive and friendly.
6 months ago
Annette Walker
Great service....love it here
3 weeks ago
Jeff Lawler
I urgently need a new frame and ordered in store on Monday, the sales lady said it would be ready by Wednesday, and when I phoned them on Wednesday, they said, it will take another 1-2 days. How could a frame delivery takes so long??They promised a day and missed it, and what they can do is keep saying: I am sorry, I cannot speak for the people who placed the order. What kind of customer service is this?!?!
3 months ago
Rilriia Kilurden
Disorganised, don't answer the phone, don't call back. Don't know where things are. Go elsewhere.
3 months ago
Ant Miller
My glasses fell apart while in warranty and it was a tortuous process to get the staff here to agree to replace them.
4 months ago
datno hi
Only needed to talk to one person from start to finish - Fast, efficient, effective
3 months ago
Neeraj reddy
Friendly staff for eye test however did feel a bit rushed when browsing glasses. I went in at lunch and it was not very busy at all, so worth booking an eye test midday.
3 months ago
Marvin Garrido
Booked an appointment at 9:30am. Eye test at 10:15am, then I ordered 2 pairs of glasses which were ready by 4pm the same day. Very very impressed.
6 months ago
Ian Steele
Staff is professional, makes you feel very welcome and take their time to help you. Highly recommended.
5 months ago
Vlog City
Unhelpful optometrist who refused to provide prescription lenses on the basis that they document was foreign, despite having used the same prescription elsewhere at other Spec Savers. Very polite though.
5 months ago
Kimalida Allen
They are pretty good here. Always pretty quickly and excellent customer service!
3 weeks ago
Chris Romp
Good thorough service. Staff very friendly and welcoming
5 months ago
Julie Wiggins
Friendly and efficient staff but they can be quite busy on the weekends.
6 months ago
