Three
Cell phone store Three, 297 Oxford St, London W1C 2DY, United Kingdom:
220 reviews
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Address: 297 Oxford St, London W1C 2DY, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 7493 8014
GPS coordinates
Latitude: 51.5148229Longitude: -0.1445977
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reviews
Tyler Wrage
People in this branch are really amazing! Very approachable and it’s a joy always having transactions with them. Special shoutout to Affan who has been really amazing and very patient to us. Got my new iphone with his help! Great service! Truly one of a kind! ????????
5 months ago
John Capalbo
Awesome service - thx Tiffany and crew! Plans easily explained, help with iPhone SIM. Simple
5 months ago
Sean Allen
Whatever you do, do not choose three to be your internet provider. Cancelled the contract few months ago and today realised they have been charging me this whole time and apparently I have been even exceeding my limit so they had to charge …
7 months ago
Matt Benson
Very helpful. As an overseas visitor we needed a global travel sim card for europe. They were extremely friendly.
1 month ago
Robert Laraway
Nice place to visit
1 month ago
Kendrick Webb
Employee in this store does not even deserve one star. I was really excited about my new iPhone 6S as I needed nano sim I went to the store .The employee made us wait for an 10 minutes and came back.She took all the details down as said …
9 months ago
Don S
I was in three store in oxford street the service was absolutely fantastic alwiya the customer adviser was very helpful and friendly I recommend this store for everyone.
5 months ago
Mubarik Abdalla
Came in to three store to get a new contract got served by a blonde girl very loud very talkative very inappropriate what i did notice she is far to forward and too flirty and talks too much it was like does she have a bloody off button . …
4 months ago
Christian Farmer
Very very bad customer service. Staff were some of the rudest I have ever seen. Staff started to be aggressive and defensive and saying that “you’re not listening to me”. And another member of staff started to be very rude and spoke aggressively to an elderly woman with me who would be old enough to be her mother.
5 months ago
Daly Martelo
I am really happy with the customer service Alwiya offered me today. I got the best deal for my budget. Im really satisfied with the company. Thanks Alwiya
4 months ago
Melinda G
BEWARE: Contracts bought from the store are not covered by the 14 day cancellation policy which you get from purchasing online
2 months ago
Justin Rogers
I have been a customer of this store in past 10 years, They will try to find the best offers for you.
9 months ago
Will P
Staff wanted to help but were unable as only one staff member seemed to have the knowledge to answer any questions beyond selling a phone and there was a long queue for their time. A shame as this has not been my experience in other Three stores.
1 month ago
V B
Very quick, helpful, efficient. No unwanted sales talk.
4 months ago
Harper Emswiler
Absolutely great service, great job from all the staff .! Very friendly and helpfull, especially that young lady her name was Meka, she was very professional and knew how to entertain the clients. !!! Me and my cousin tried to buy a phone …
6 months ago
Grisselle Alvarez
Went in to buy data. Young girl called Yasmin was too busy snap chatting to serve me. Constantly tutting and huffing away when I asked questions. Hurried me through and sold me the wrong product as she didn't listen to me. Some of the worst customer experience I've ever had.
5 months ago
Camaras Areas
Black guys was extremely unhelpful, all he did was tell me to wait for a sim for about 45mins when they were just selling the pay as you go over the counter... During my wait all he did was go down to the staff room which I suppose he just …
6 months ago
Christine Lima
RAZVAN IS THE BEST
7 months ago
Magda Lopez
Asked for a SIM replacement. Shaon tried to sell me a different monthly plan that I refused. Then, he ask me to pay 5 GBP for the SIM replacement. His explanation is that it was free only when I change the monthly plan. I got out of the …
4 months ago
James Neubauer
I think 3 offers excellent value, but the service in the two London stores I visited yesterday looking for 2 new pay as you go iphone 6s was poor. My visit to the Oxford St store consisted of your representative swinging his keys in a rude …
6 months ago
Alexandra Rapazzini
Sorry, but I only had and have problems and unsolved issues
1 month ago
Jesse Locke
Amazing customer service, everybody there is very friendly and they will take time to meet your needs! Unfortunately the shop is too busy for it's size so come in the morning hours.
10 months ago
Kernoal Stephens
Terrible mobile service! Network always drops in London
3 months ago
Jessica Pita
Great service
2 months ago
Kara Shearer
Had to wait over 10 Minutes to get served by someone. Staff was friendly but it was a bit manic and not enjoyable environment.
1 month ago
James Miller
100% customer service , very polite, helpfully support. Well done to all staff ????????????????????????????????????????????????????????????????
4 months ago
Myah Ricchiardi
helpful staff , fast 4g prepaid sim with unlimitted downloaded data just for 20 £
6 months ago
Joe Y
After they fail to send me a replacement SIM card by post knowing that I waited for nearly 6 working day(usually they say 3-5 working day).i went to pick up a replacement sim from Oxford Circus branch and I get and they charge me for that …
9 months ago
Nikki Behnke
Great service by Razvan!
1 month ago
Trent Bockenstedt
Got ZTE Blade v7 for my Mum and it turns out this phone have monospeaker. So the speaker quality is really bad. This is something they should have mentioned in their display but they didn't. I was really disappointed and wanted to exchange …
5 months ago
Ed M
Rubbish 3! Open an contract, also move my number bck to 3. It's nearly 2wks it's stressing me out. Still problem with transfer my pac porting issue. they throw u to customers service. Spokes to more than 13ppls on the phone costomer serv. …
1 month ago
Shelley Rollins
Top customer service ever
7 months ago
Allison Daniel
Needed a replacement sim, went in just before 12pm and there were quite a lot of people but was served within 15 mins or so. Replacement was free (will be charged the next one) but Farhan (Asst Manager) was very competent and I was out within 5-10 mins after being seen to.
7 months ago
Ephraim h
Totally and utterly unhelpful. They don't deserve one star. I used to use the Three shop opposite Selfridges and they always solved any of my problems with competence and good grace. Sadly that has now closed and I had to use this branch …
9 months ago
Ken Yanun
Informative sales staff, nothing exceptional but still a customer for a decade.
10 months ago
Ray Day
Served by Alwiya and Sharvannah today - amazing service!
1 month ago
jamie nielsen
Great prices, but staff are very limited in the service they can offer for current customers, mostly end up just calling up 3 support on the phone instead.
9 months ago
Anushka Miller
Staff in this branch is always efficient and friendly, even at peak times
6 months ago
Kenny G
So upset,this store is not delivering what is promised...I took 12 month contract and the staff told me that I can cancel it within 14 days or move to monthly rolling!from pay as you go I went to contract and now I can't cancel it after realising that my network is worse then it was on pay as you go!
Stay away from THREEE!!!!!
7 months ago
Phil Poth
Such a nice service!! Very attencious!!
1 month ago
Keeley Jernigan
Best mobile provider in UK
7 months ago
mckenzy manheim
Never in my life have I been treated so rudely by a staff member than I have in this store. I have never written a review online about anything before, but I felt it necessary after my experience in this store today. I have been in the …
5 months ago
Daniel Messett
Temporarily closed as of August 2018.
4 months ago
Jason Davis
They scam on me.
We looking for pay as you go(prepaid)
Sim is free but they charge me one Pound for Sim. But others not charged.
Shame on you.
1 month ago
Donna Dobell
Great experience, the person who served me was very helpful
7 months ago
Renee Clark
Bad service.
They try to force you to do annual contract and they don't want to sell "pay as you go sim card". I have asked 3 times (last time this Saturday ) and everytime a differen excuse .
Pay attention !!!
1 month ago
Ju L
Worst customer service ever,they give me misleading information just to keep me as customer of 3 and don’t get me leave them
2 months ago
Enrique Garza
You see if you are served by a nice one then it's ok . Not a nice guy then it is bad....For me the first visit they were helpful 2nd visit was bad news
6 months ago
Mozaee Smith
Rude staff. They wanted to charge me for SIM card. They didnt have micro SIM and wanted to charge me to cut it to size as well.
9 months ago
J K
for a busy store they had a lot of employees who can't really help you.
Three overall, id say aren't the best for a pre-paid sim....shop around.
7 months ago
