Vodafone
Cell phone store Vodafone, 127, 127a Oxford St, London W1D 2HT, United Kingdom:
117 reviews
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Address: 127, 127a Oxford St, London W1D 2HT, United Kingdom
Website: vodafone.co.uk
Phone number: +44 7717 764160
GPS coordinates
Latitude: 51.5158251Longitude: -0.1359832
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reviews
Danielle Allen
Very bad experience..i ve been yesterday to check my back up. The guy from the entrance told me all is ok.. and it was not when i ve been to Samsung to change my screen.
Please Vodafone staff go on training and do not lie..
1 month ago
Wei Pang
I paid a visit , today .
It was really amazing to learn that the 3 floor London's Flagship Store is now the coolest one all over UK .
Futuristic facility to give all sort of help and advice to both existing and prospective customers
Customer experience at its best .
Kudos to all of you !!!!
8 months ago
Lee Burke
Hello, I am writing from Turkey prior to this one and a half years, I can not apply now when I opened this iPhone is locked after what I did 13.0 update after uch months with paperwork I got the iPhone the phone from uzbekistan iPhone xs max, but then did record I pleaded to pay their taxes, I came to Turkey at the moment this It says that the sim card installed in the iPhone belongs to an operator that is not supported according to the activation policy assigned by the activation server. stands I have a year like garbage I can not find the solution no one I called every place I called the Apple center in Turkey said the search for the UK vodofo to operatorlarn I looked at ingilteryeni but the call they said Turkey iPhone center I please find a solution if I had not I wish you miserable I got why this phone
3 months ago
Alison Gwinnett
Christmas ???? time in Oxford Street London
5 months ago
Sharon Everett
Went in to look at the new iPhone 29-10-20 around 11am. Greeted by a disinterested sales lady, told me to go downstairs to check it out. That was it really, never seen another employee down there, no one offered to help, no one offer any information, zilch. So lazy that they don’t even want your money. Contract is up in a month so will probably see what alternatives there are.
7 months ago
Mabel Mastronardi
I went in here to get new broadband service setup, and recieved fantastic customer service from start to finish. There were a couple hiccups with the ordering system, but the agent helping me pushed through and went above and beyond to ensure I got setup straight away. The other employees at the door and around the store made sure I was taken care of the whole time, and were all very friendly.
And the service has instantly turned things around, from days filled with cursing at my internet while I tried to work from home, to a productive and cheerful afternoon. Thanks very much to everyone at this store who helped me out.
7 months ago
Robert Gottlieb
easy but busy
1 month ago
Cassandra Knapp
on Vodafone Oxford circus I meet one lady Ana Maria, very good and kind this lady, he help me with all details what i need, i recommend and Vodafone have good signal and offer
9 months ago
Reynaldo Cardoza
Really bad customer service . Store manager very rude.....
3 months ago
Alejandrina Ayala
Store manager is uneducated person really badly talks and attitude. I cancelled everything with vodafone because of him and now very happy with EE
1 week ago
PANCHO LLENADO
Excellent store and very helpful friendly staff who are extremely knowledgeable and professional. ????????
2 weeks ago
Delia Hunt
Rommel was great. Later they even helped me with directions and lent me wifi. The only problem is the amount of time it took for my prepaid card to activate.
4 months ago
Stephanie Delaney
I will definitely recommend the Vodafone shop in Oxford Circus, in fact Nahed was just great! ( I am sure I spelled the name in the wrong way)
She help me to find the right phone with the right rate for me !
She was engaged and showed a lot of care for my case.
Great costumer service and great skills
3 months ago
Delia Hernandez
Without a doubt the best phone company in UK. I just wish they have a cheaper service
3 months ago
Harlet Ruiz
The message ~ ????
..many people. ????
8 months ago
Shelly Fowler
? THE MARBLE ARCH BRANCH ?
BECOME!
I WOULD LIKE THE TWO RED NOTICE BOARDS, DELETED!!!
thank thank you.
URGENT ATTENTION! SOMEONE KEEPS HACKING INTO MY MOBILE PHONE & DELETING MY CONTACTS!
&' DO NOT LISTEN TO THE LYING ADVERTISING CAMPAIGNS!!!
__________________________________________
1 month ago
Laura Carlisle
Chi is the best. He even missed some of his lunch because of me but he was still so helpful.
3 months ago
Kelli Nichols
We had a problem in another Vodafone store( Victoria station) and we went at this one trying to fix everything.
Thank god I had the best costumer service by Ameerah, who helped us out and she gave us an excellent costumer service fixing the problem and having a lovely chat. I’ll be probably back for any sort of problem I want to helped by her again! We really had good time and forgot about the drama around our sim card as soon as we start talking to her! Thank you Ameerah, thanks so much!
2 months ago
Raynard Shank
I have been there in two different occasions and I bought there my new phone.
Please say thanks very much to Saurav which helped me with the choice of my new phone.
A big thanks as well to Chi who helped me so much in unlocking my old phone.
Thanks very much to all the staff but in particular to them two. They are very passionate, ambitious and smiling!
4 months ago
Ayeeshah Speakes
The staff are very friendly and helpful
2 weeks ago
Poffy Hsun
Very impressed to come across employees who used initiative and we weren't told the usual of the 'computer says no' attitude. Bhiral and Leslie looked after my mum brilliantly.
3 months ago
Shannon Harris
Great service
8 months ago
Vicky Bardales
Perfect and friendly customer service. Many thanks Ana Maria!
3 months ago
Kim Rahebi
Helpful staff, great advice and prompt service.
2 months ago
Kevin Slater
Was disappointed with the service , and the sim card didn't worked and destroyed my day
2 months ago
Andrew Snyder
Jay helped me update my contract and get a new phone today and he was super helpful, friendly, and efficient. Great service!
2 weeks ago
Robert Winslow
Hard to communicate overcharge all the time chk all invoice
3 months ago
Linda Daniel
Useless! Cannot amend a name on a business account in store, despite being referred by their business team to the store and being in possession of the phone, headed paper, compliment slip, business card, ID and statement. Spent 25 minutes on the phone to their business team who eventually cut me off! Cant even get a PAC code which OFCOM say they are legally oblige to provide.
6 months ago
Juan Cantu
Good service from the young Chinese girl that who helped us to contract our new ???? thank you so much ???? ????
8 months ago
M MACRI
Wish I could give this place no stars. Terrible service, no consideration for the customer and they deny all responsibility when the contract is with them being the provider. Avoid at all costs.
2 months ago
Brian Lenyard
Helpful staff, good contracts. So far so good.
3 months ago
Debra Ehrhart
Working there i'm with E.E.
6 months ago
Samone Overshown
Unhelpful fekers unless u spend money then they show there whiter than white teeth..
1 month ago
Tracy H
Came in wanting to buy a Pixel, what with them just coming out. The assistant ran a stock search, and was pleasant and friendly all the way through the transaction. Left with a brand new Pixel and a great customer experience.
6 months ago
Theresa Williams
Absolutely rubbish customer service.
I was there to return the phone which I bought a day ago in Kingston and they told me to go back to store where I purchase.
Then, no one even bother to apologise to communicate with me in store, even I showing interest to buy another phone.
The manager in store is very rude and the staffs are busy playing on their phone, be specific they are using facebook, not sure if that work related.
2 weeks ago
Bill Mcjester
Fantastic service from staff who were accomodating, very helpful and set up phone thank you for your help
6 months ago
Leticia Lopez
Went in and out within 15 minutes. Bought a 6gb data plan to use while visiting the city. The app to monitor data consumption was really useful. Prices are quite high, unfortunately. 20£ for 6gb is a lot to pay...
4 months ago
Roxanne Grant
Same again. The staff was good. But the product advertised was not available and they had no available knowledge of it being in another store.
6 months ago
ludine pierre
Awful customer service
3 months ago
L Qing
Poor customer service
10 months ago
Melinda Hess
Can’t recommend the staff here enough - particularly Chirag! So helpful with home broadband and making sure customers get the best deal.
2 weeks ago
Tom ROUSSELLE
Trash service even for the existing clients, guy at the door doesn’t care even. He doesn’t want even to help with small issues, stupid service
7 months ago
Kelly Smith
Stopped by to get a device and the team here was very knowledgeable and helpful. Friendly and fast service.
8 months ago
savvy D
Good a good deal on a tablet , the member of staff was very helpful and made me feel welcome.
6 months ago
Santiago Puerto
Awful service! Staff hanging around, the guy which supposed to help me with my Bill problem just told me he can’t help we without even listening or having a Look, in the Middle of the conversation his phone was ringing and he just Picked up talking ,totally ignoring me! Hope someone will read this and take action ! His name is CHIRAG !!!!! Didn’t Experienced anything Like this never!!
8 months ago
Kathy Lookout
Great service! Best place to grab a sim card if your from out of country.
4 months ago
Mindy Drobnick
Staff really need more training. I had a question about a Vodafone own brand phone in a Vodafone contract. Staff member insisted I go to the Samsung shop next door because my phone runs Android and 'only Samsung' run Android.
7 months ago
Tammy Drook
Very helpful staff called Lee
8 months ago
Sandra Martinez
I went in to this store this afternoon with my partner. I wanted to return couple of phones, which i purchased over the phone. The staff who greeted us said we do not return phones as it was ordered over the phone. However this information was incorrect and I challenged it. I informed the staff that I had spoken to the call centre team and have checked online - both sources have said I can return the phone via vodaphone store. He rejected what i had to say and then decided to speak to his manager 'Sean' who also said you can't return the phone at the store. I continued to challenge them both, when Sean the manager said i can only return if you have the yellow slip. That should have been the first information given to us, but they continued to say I couldn't return it and this was making me very cross. Fortunately I did have the yellow slip to return both items. Both the customer adviser and the manager sean were extremely rude and embarrassed both of us in front of other vodafone customers and staff. Eventually, we were told to take a seat and someone would be with us. The customer service I received from the next staff member was brilliant. Jay apologised on behalf of his irresponsible manager and colleague. That's not his job and he was very empathetic to our situation. I don't know how these people become managers in such large busy stores when they have no ounce of customer skills and easily become very defensive. His job was to calm the situation and try to be empathetic as we were already very frustrated with the first colleague. Instead, he became load and defensive which made me very upset. I have never received such customer service and will never endure to go to Oxford Street vodafone again. Thank you Jay for trying to help us and making the situation a little bit more bearable.
4 months ago
CentsFromHeaven
Technical department as helpful as..... Well nothing else is as useless
7 months ago
