VIVOBAREFOOT London
Shoe store VIVOBAREFOOT London, 64 Neal St, London WC2H 9PQ, United Kingdom:
220 reviews
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Address: 64 Neal St, London WC2H 9PQ, United Kingdom
Website: vivobarefoot.com
Phone number: +44 20 7379 5959
GPS coordinates
Latitude: 51.5147860Longitude: -0.1260440
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reviews
Akshita Agarwal
Ignore all the bad reviews, the staff is extremely helpful and polite but sometime they’re just snowed under.
Shoes are the comfiest and sells like hot cakes!
3 weeks ago
Emma Stevie
Lovely shop, helpful staff.
6 months ago
Adam Sorman
I love their shoes. Great ground feeling through the sole and a nice wide toe box for you toes to splay.
4 months ago
Michael Cansler
I was worried after reading these reviews, because I never tried these shoes and I needed some to help me chose the right pair. The moment, I entered the store, I was approched by staff member who made sure, I understand all benefits of their shoes and helped me with my size. I'm verry happy with the shoes I bought, they really did help me with my knee pain. Will visit again, thank you guys!!
6 months ago
Karen Stuart
Dear lord above please update your opening times online
2 months ago
Jessefa Murphy
Amazing Brand with friendly and attentive staff. Maru and Kamil were particulary helpful. I'll definitely be back
5 months ago
Elaine Wang
Really helpful staff. Nice shoes!
5 months ago
Nadia
Best shoes I have bought
3 months ago
Eloise M
I am looking to heal my feet by wearing Correct Toes in my shoes. I visited Vivobarefoot's shop in Neal Street, London and discovered that the correct shoe size for me is 40 (not 39).
I would love my feet to heal within 3 years of wearing my Vivobarefoot Gobi shoes with my Correct Toes ????
6 months ago
Clapz
Very helpful people work there.
Did the 30min 'foot yoga' session.
Excellent advice.
Shoes are perfect for outdoor 'barefoot feel' training.
6 months ago
Felicia Castillo
I want to be clear upfront, the 2-star rating in NOT for the Vivobarefoot product but rather this specific store. The product that vivobarefoot offers is suberb, comfortable, and stylish. My issue is with the customer service at the London store. For two days, I tried calling 7-8 times each day with no answer. Upon arriving in the shop, I never felt like I had the complete attention of any one salesperson. At the end of my transaction, the clerk put a talley mark beside her name for what I can only assume is a commissions tracker. Very put off by this experience. Now that I know my correct size, I will likely be doing my ordering online from now on.
6 months ago
Mike Marshall
Shoes are great, but staff is not very helpful. Didn't have the impression the guy actually wanted to sell them to me. Ended up buying then through the website.
6 months ago
Ixora T
Very patient with our errant kids, lovely service, we walked away with four pairs of shoes a pair each, and free t-shirts for the kids! #ethicalconsumerism
6 months ago
Max Hap
Would love to wear their shoes of they'd be a bit better looking on women's feet.
3 weeks ago
Crystal Sugar
Lovely service????
2 months ago
Hantie Bester
Do not buy these shoes! Poor long term quality! No longer a customer!
3 weeks ago
glenny tc
I'm a coach who lives in trainers.
I got my first pair of Vivobarefoot in July 18.
I do everything in them : lift, cycle, crossfit, walk... and I can't stop recommending them to my clients and classes.
With the wet weather, I noticed a funny smell started to build up. To be precise : a cat urine smell. Having no cat myself, changing into clean socks several times a day, and having never encountered this problem with any trainers before, I decided to email Vivobarefoot's customer service. I was advised to soak in water and soap, which I did with no result. Then I was told to use soda powder, which I did - again - with no result. I was also sent a general link from Google (thank you but I could have googled that myself too). I tried a few other things such as Febreze. The smell wouldn't go.
I then decided to make my way to the Covent Garden store (where I bought the shoes) to see the experts.
I talked to a gentleman who was lovely. When I said there's a certain smell, he reacted immediately saying "cat urine". Thanks god I wasn't the first one!!! He asked me to come back with the receipt and offered to give me a new pair of the same shoes. He would then send mine for further investigation. At that point he manager briefly stepped in and said "don't forget to give us a good review online". I thought into myself, that's a bit forceful especially when you know that this cat urine smell has given me a lot of trouble but OK...
A few days later, I came back with the receipt as agreed. I was then served by the manager of the store himself. I found him very arrogant. It was like I'd never visited the store before and we'd never had a conversation. I had to explain everything all over again although they had a new pair of shoes, my size, with my name, waiting at the back. The manager then denied having had a single complain about the smell other. I asked : do you suggest this smell is coming from me? To which he replied yes. I was flabbergasted. He tried to shame me in the middle of the shop and acted as if he was doing me a favour. As soon as I came back home, I did a simple Google research "Vivobarefoot smell" and obviously other unhappy customers had written reviews before me.
I'm really hoping this new pair won't give me any problem because I want to love my Vivobarefoot.
3 months ago
Ethan Bregman
Probably decent products but customer service is awful. I bough a pair of shoes recommended by a sales person in store. After few runs I realised the insoles are sliding out during runs. Customer service suggested I buy some other insoles. Not good enough for 120£ pair of shoes that promote benefits of design
10 months ago
Christyl Clyr
Good professional service.
6 months ago
Yandeh Faye
Came all this way and the ship was closed down. A notice on the website would've been pretty easy to put up. Will change the review if my experience changes
3 weeks ago
Carolton Tippitt
Went in and asked to try them on. The guy gave me space to try them on on my own but still checked I was ok and the fit was good. I even asked why I can find them cheeper online from other stores and he told me sometimes they sell the old make and told me how to distinguish the 2. Then gave me the advice that if I see the new pair cheeper I should get them. Really great experience.
9 months ago
Mr Spurlock
Brilliant shoes. Some for every purpose. Last for ages. Very helpful shop, also mail order.
2 weeks ago
Elizabeth Howard
Promising shoes. Reluctant staff and disappointing air of elitism.
Once I finally managed to divert somebody's attention from the spirited staff socialising that was going on by the counter, I was granted a several minute lecture by a male attendant / manager on how my 3 years of practice training in zero-drop Altras is worthless in terms of being any reasonable introduction to barefoot style running at all, and that I would probably die or my feet would super-implode if I dare tried to run in the miraculous foot-to-the-floor phenomena that are Vivobarefoot running shoes. Oh and the fact that I "hadn't even" had my running form professionally GAIT analysed before was apparently another notch against my qualification..
Here's a hint Vivobarefoot "Experience" team UK: you can develop a strong and authentic barefoot running customer following without stonewalling people who are not quite fully seasoned webbed-footed primal-eating trail-running cavemen, but who still have the genuine interest, ability and drive to try and progress themselves towards the same goal - AT THEIR OWN PACE.
Get over yourselves and try and do your (probably genuinely good and innovative) shoes and the barefoot running 'world' as a whole a service instead.
8 months ago
Natasha Arora
the shoes are SO comfy and very good prices for their wear. The staff is quiet unhelpful though. I say do your research first
4 months ago
Ann Joseph
Good service and amazing shoes. They are so comfortable. The best one
7 months ago
Sturgis Cunningham
Walked in out of curiosity.. Liked what I saw . Purchased a pair of golf shoes .. Excellent stuff and very comfortable to walk the course ..
8 months ago
Charlotte Weeks
Amazing product bad service though.
3 months ago
Adaline Ortiz
Sorry to disturb. Staff unhelpful and unfriendly. No shoes for my (normal) size !? Bought unwanted models just because I wanted to try the brand. Almost with regret... Bad experience.
3 weeks ago
Danny Tehrani
Wonderful shoes, staff made of charm
4 months ago
Peter Schubert
Warm welcome from the staff.
4 months ago
Nancy Glass
Good knowledgeable staff with a passion for the Vivobarefoot experience.
6 months ago
Spk Spk
Super friendly staff, wonderful shoes.
3 months ago
Dima Ruz
Love be my new Vivo shoes. My feet feel amazing!
3 months ago
Terrence B
Best 0 drop well though shoes. My knee problems vanished.
3 months ago
Kathleen Downes
great knowledgable team, great product.
3 months ago
Rachael Jelley
Great store and great staff
4 months ago
Neal Inbob
Great shoes, sold by great and helpful staff. I will be back for more!
4 months ago
Charlotte Richard
Love Vivo barefoots but they really have to be tried on in a shop as they vary so much in size, varying widths and lengths are a major problem. The store could be made a lot more comfortable and the staff more helpful.
3 weeks ago
Eddie Boese
Pete Ford has horrible customer service.
1 month ago
Sharma Aldridge
As others have said, customer service is basically absent - rude unhelpful staff
4 months ago
Elizabeth Schneider
Good service and nice shopping experience
4 months ago
Agneta Kita
Great atmosphere
3 months ago
Justin Mackey
Good shoes. Good staff
5 months ago
Tanya Grover
Great staff lovely shoes
4 months ago
stephen hamerly
I have been wearing minimal shoes for the last 5 years now of which the last few years mainly on Vivobarefoots. I have gone from two pairs of Dalstons to a Gobi to a Scott.
Recently my pair of Gobi started showing tears in it's puncture proof sole.
Since I had previously not had any such issues (my Dalstons were worn until there was no sole left to puncture) I assumed it would be a one off error.
In the shop I was told this is due to me using the shoes on my bike and that any Vivo shoes would have the same issue.
I advice people who cycle to not buy these shoes as puncture resistent does not mean resistent to flat pedals on a commuting bike.
As I use my bike daily I will not buy shoes here again.
2 weeks ago
Lele Brown
OUT OF STOCK. ALWAYS. Including online. So boring.
8 months ago
Martial Grucker
Not impressed with the quality of their shoes. Bought 4 pairs and they are all showing signs of poor workmanship or quality of materials. A leather pair noticeably stained socks within minutes of putting them on and these were brown socks so quite a lot of dye leeching out.
Soles of another so thin around the edge that you can see through them to the insole. I expect the sole to fail fairly quickly on these ones.
Another pair marked with black marks (probably the cheap dye from another pair in the factory)
For shoes that cost in excess of £100 a pair they really need to put some effort into at least attempting some value for money. Perhaps the made in China policy needs reviewing.
I probably should have been put off by the person in the shop complaining about their shoes breaking and having to be replaced repeatedly.
3 months ago
C Hall
The shoes are amazing however the service was very poor.
3 weeks ago
Periyannan Rasheevan
great shoes
4 months ago
Brigitte H
Great shop with very friendly staff. Really help me find what I needed!
6 months ago
