Three
Cell phone store Three, Unit 1152, Centre, London W12 7GD, United Kingdom:
97 reviews
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Address: Unit 1152, Centre, London W12 7GD, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 8740 8563
GPS coordinates
Latitude: 51.5075692Longitude: -0.2230359
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reviews
Shantell Gentry
We were attended to by Giampiero who was professional, helpful and charming. We were seen to immediately, my daughter and I were very impressed. Unfortunately I had forgotten my passport so could not upgrade my phone.
2 weeks ago
Sean Brown
Did my research and got a great deal. Check out monthly SIM offers online!
9 months ago
Nikkie A
Lured in with great deal which clearly didn’t exist in October 2020. Was told I had failed the credit check (despite having an excellent credit score) and I should contact my bank. Bank said there is no reason I would have failed. I panicked and requested my Experian and Equifax reports and no hard or soft searches had taken place so I had not failed, they had not done the check at all. A lie which causes a lot of distress. Would not recommend.
3 months ago
TINA SUTTON
My elderly mother tried to get a better deal last year on her sim plan, she ended up getting tricked into paying more for a plan she already had. Hope you enjoy your commission you got from your sleazy sales tricks
7 months ago
Josh King
Outstanding service at the 3 mobile store in the Westfield White City shopping mall. Truly careful staff, easy communication. I am really satisfied. I can highly recommend the customer service if any of you guys having an issue with your account or phone. They are doing a great job there. 5*
11 months ago
Phylicia Yard
Very well organised, very nice offers and with a very polite and nice staff very well trained that can answer all your questions and give you more options.
They do not rush you at all.
Excellent!!!
10 months ago
Furrero Apparels
Entered the store i’ve been greeted by Giampiero wich helped me to choose the best plan for myself.. customer service was stunning, thank you giampiero for your work..
10 months ago
Theran Allee
If you're looking for great customer service look for Damaris! She's great. She is very knowledgeable wand knows how to make sure client is satisfied. She helped me a lot with getting the phone that I like and gave me options. Apart from that, she is good at communicating and taking into considerations of what you like. She is good at customer service and people relations!
6 months ago
bruno fierro
I've been at westfield three store today to buy an iPhone 11 with contract and Giampiero was very helpfull and he find the best Plan for me.. 5 stars for the service.
9 months ago
Papa
Intentionally made difficult to leave with a 30-day cancellation policy which could also be translated to "Hey we want a little bit more money before you leave".This company is basically a fraud. The one in Ealing told me to buy an iPhone 11 stock in Oct 2020 for £2160 (with included unlimited data, calls and messages for 2 years). In giffgaff you can buy an iPhone 11 for £863.80 with £35pm for 24 months. If I would buy monthly unlimited data, messages, calls with giffgaff on top of that it would total at £1463.80. Three in this case is roughly 40% more expensive than giffgaff. Not to mention that the coverage in London is worse than giffgaff. The sales person in Ealing was aggressive in trying to sell me this deal telling me that the new iPhone 12 was going to be more expensive. Let's say the new iPhone 12 will cost £1000 (it'll probably be closer to 900) and then add 24 months of unlimited data, calls and messages at giffgaff. The phone will total at £1600. The sales person told us that the phone would cost more than the iPhone 11 so let's say £2200. Fair. It's still £800 pounds higher. which is almost the price of just buying another one at giffgaff.
9 months ago
muhammad muhammad
Absolutely brilliant. We had spent about an hour in another 3 shop yesterday and the problem was sorted here in about 10 minutes.so we are very impressed. Extremely helpful and professional staff. Tiffany was excellent.
Thank you.
2 months ago
Dave Phillips
My visit to the white city branch yesterday. Excellent customer service by rep Damaris she was very patient and went above and beyond in her service for me! this young lady spent a lot of time to get me the right deal. I hope these reviews means there is a pay rise cause rep Damaris deserves one did i say Exellent!
The Manager was also very good. My experience before this team had been quite negative not helpful at all, so i avoided the store at all cost, not any more all very helpful, great team!!
2 months ago
Randy Richter
Where do I start.
I lost my phone over the weekend and purchased a new phone from the Apple Store. I popped into the Three store to get a new SIM card which I presumed would be a 5 minute task, I was there 90 minutes and still walked out without a SIM Card.
When we walked in it was reasonably busy and we had to wait 10 minutes to be seen to. A trainee was assigned with attempting to get me a new SIM card. It seemed as though she had to type in an essay in the computer in order to start the process. Then we were hit with a screen preventing her from giving me a SIM card.
This then followed a stupendous wait for them to call customer services (on my behalf), it took over 30 minutes to talk to someone on the phone. Eventually I was told I could not get a SIM card for 48 hours. I had to wait 90 minutes in-store to be told this.
The assistant manager Luca was completely useless, he just seems to wonder around the store like an ugly bald Italian Uncle Fester, shrugging his shoulders saying "I don't know", "What do you want me to do?".
No one seemed to care and now they've lost a Three customer as a result of the attitude of their staff in store and on the phone to customer support. Their systems are poor and their service is now terrible in London.
Good riddance.
1 month ago
NICOLE Gallegos
Better try online or over the phone.
4 months ago
Thomas Turkey
I do not usually write reviews. This must be the third review I have ever written but I felt so strongly about this that I just had to. I was due an upgrade and I went into the store on Tuesday and I meet the most amazing, beautiful, polite, respectful and patient member of staff Tiffany is her blessed name. This young lady took her time to go through all the phones and price plans that I asked her about. I was in store for about two hours, yet she made me feel as if I was the most important customer she had ever had. This lovely young kind and sweet lady Tiffany was just heaven sent she took her time to explain anything that I was not sure about, I told her that I needed unlimited data but at the same time it was important that I reduce my bill and she did that for me I left there super happy, by Friday I had changed me mind and decided that I wanted a phone that was 5G ready but I was anxious to go back there to see if it would be possible to change my phone and to further reduce my bill again, when I went back Tiffany was working that day and so was the manager that was there when I had originally attended the store both Tiffany and the manager Meena were so welcoming and friendly about the whole issue and I just have to say a great big thank you to Tiffany for making my experience seamless and also to Meena for not making me feel a way. I am super grateful for all their time and assistance in helping me choose the right phone and price plan especially to Tiffany for aiding me to further reduce my bill. Thank you so much. The best retail experience I've ever had.
1 month ago
Terry Versher
Had an amazing service from your staff member Valerie! She is a true asset and was so helpful and patient! Only sad that the survey to rate her on three has expired before I could rate her and share my experience.
1 month ago
Olivia Schatt
Romina has been really helpful and professional. She advised the best sim plan and has been friendly during the whole process. Best customer service!
2 months ago
Leona Naiki
Initially I was happy with the service and offer I receive from Jenifer, but it turn out to be a facade. This company doesn't keep their words, low management, airy and unskilled customers services really unacceptable. I purchase a sim card and realize that at home i have no network coverage. So the card is useless for me. Now the cancellation process is a nightmare, no clear policy is apply, some will lie to you pretending that you need a booster and they've made a request for, when they never did, some will promise that you will be call in 24h after a claim they made, some will receive your call and tell you that "the colleagues are sleeping and to call back in 2 hours" then two hours laters is the system that crashes so you are ask to call back later.
The manager of this shop pretended to have 7 years experience but is unable to understand basic leadership skills, a team leader assume all responsibilities on the behavior of his team member and knows how to apologize when needed. branding is also to defends the overall company's image, not incriminating other departments. You should learn from competitors.
All these elements are unacceptable behavior, you can't pretend to be a serious company and act that way. I'm about to turn it to a legal affair since I haven't been taken seriously yet.
2 months ago
Misty Gullion
I am very happy the service received at the White city store. Especially Liz was amazing and patient with me and even taught me new things about my phone I never knew.
3 months ago
Eddy Garcia
Tiffany and Polonca were excellent. Solved my phone problem in minutes. Saved me having a heart attack! Excellent manager Korhan who was exceptionally helpful.
1 month ago
Antonio Reynoso
Romina did a really good service, made everything I need indeed, good service.
6 months ago
Yanill Estevez
Cheap Data SIMs for use in Europe BUT the Telcos they use in Europe have poor coverage and in many places there is no coverage at all. In many place you can't even get 3G. Consider Orange France who seem to have a better deal and coverage.
2 months ago
Shaindy Jeune
Sam she’s beautiful very helpfull she’s Amazing girl ????????????????????
1 month ago
Shelly Hardy
Friendly staff. Good customer service. I went with my budget. One Mr Waseef suggested me the current phone and allowance I needed. It was pleasure closing the deal in less than 10 mins. Well done. Keep it up!
1 month ago
Vlad Paraschak
She ver good service and smart girl she romina ????
3 months ago
Rusty Lawson
Romina was great, very fast service my phone is much much better now!
3 months ago
Sendina brevil
Very good service
7 months ago
Niphaphone Polzin
Extremely happy with service of Lukas and Damaris you been amazing. Would recommend to everyone !got best deal and my dream phone, excellent i am giving 100 *
1 month ago
cheryl bradshaw
Romina is an absolute star! Extremely helpful and truly pleasant to deal with.
A true credit to the Three organisation!
2 months ago
Julie Ford
ROMINA IS A KIND, PATIENT AND I DIDN'T FEEL ANY PRESSURE FOR ANY TYPICAL SALE SHOP MAKINGS. I TOOK MY TIME AND GOT A GOOD PHONE.
2 months ago
joe marotz
Staff are very friendly and nice,I recommend you go there
2 months ago
Gary Dalton
Lot of phone choices good customer service.
1 week ago
Paul Sablack
Christopher was really helpful, thank you!
1 month ago
Alexander Rusov
Jayecob fron Westfield White City branch was really helpful and clear! Listed the best options for me and clarified all the best options for what I want.
Goodluck with Scotland!
1 month ago
Jamie Childress
Craig was very lovely and helpful! We were able to get in and out very quickly with a new SIM card in hand, and he answered all of our questions thoroughly.
2 months ago
Philip McLane
Great customer service and great deals on offer
3 months ago
Katy Howe
Thanks u Romina ???? good
1 month ago
Lindsay Mayhall
Fast and efficient service. We were assisted by Maria, which was very nice and professional. Nothing to complain about .
1 week ago
Jason Feldman
Compare to the price they charged, I didn't get a good service. Just switched to another provider after a month.
6 months ago
JT
I had a great experience and the staff was so helpful . Mohamed was easy and very helpful highly recommend him
1 week ago
Dennis Turner
Went to the store to ask about their plans and offers. The moment my sales advisor realized that I'm not gonna make a purchase the very same day ... he lost his interest and started gazing to distance. I don't think that is the kind of customer service I'm looking for, sorry guys but it starts before I join. Can't imagine how bad it gets when I've joined if you can't even be bothered to get me hooked on your products.
1 week ago
Jennifer Donato
Muzi was very very good and helpful
6 months ago
brenden day
Amazing service. Thank you to Najma who was absolutely amazing. Best customer service I have had anywhere in a long time. One of the reasons I am a Three customer is because it's a company that cares about its customers.
1 week ago
Liynkx
Great service from a new trainee, must have had a good trainer. I got my new upgrade successfully.
8 months ago
April Knighton
Good service great offer got my Huawei for 1/2 price compared to other shops..
2 months ago
Jose Jimenez
We have been at Westfield three shop yesterday to unlock our SIM card. We found the most helpful and kind shop assistant ever: Saheed (hope to spell it well) was very professional and showed us all the options and eventually we bought a new phone. We were very indecise about which phone to buy but he was very patient and didn’t rush, making us feel very comfortable. Definitely recommend to deal with him, if you go there.
3 months ago
Maria Rivera
Very nice shop highly recommended by me
6 months ago
Joshua Carslick
Was fit for purpose, staff was polite and generaly careing. It was better than an average three store.
8 months ago
J Diddy
Apart from having the best phone reception and performance for your money in London this store is a pleasure to deal with. The staff are fun and go out of their way to help. Great location in Westfield.
1 week ago
Adriana alvarez
Very poor service, waited 50 minutes in an essentially empty store before being seen just for a replacement sim! Absolutely shocking.
1 week ago
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