Three
Cell phone store Three, 161 Kensington High St, London W8 6SU, United Kingdom:
78 reviews
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Address: 161 Kensington High St, London W8 6SU, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 7938 2950
GPS coordinates
Latitude: 51.5002497Longitude: -0.1947374
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reviews
Kelli Reese
Very professional and friendly the service was excellent and very much appreciated and attention to detail was excellent too. She managed excellently to recover all my information as I don't have the info for my old account and she retrved it from my Gmail wonderfully. Very satisfied with Evangeline.
8 months ago
George Fontana
Very helpful and resolved a mobile broadband little problem!
1 month ago
John Dall
If you change your mind after signing contract in store, they won’t allow it to be cancelled, even before the start date.
You’re best off dealing with Three online or by phone - if you change your mind then you’ll have 14 days to cancel and get a refund.
The store customer service is also quite slow.
Edit to add: there’s 2 weeks’ left until the said contract comes into usage..
9 months ago
Jim Thomas
Neuza has been wonderful taken over where the others have been busy and not been able to assist. Best service to date. Much appreciated.
3 weeks ago
Sophia Freeman
Amazing experience with Evangeline. She's always been so helpful that I always go to whichever three shop she is working. I cannot thank her enough as I am not tech savvy. She's a great ambassador to your brand.
3 months ago
Bradley Lawrence
Worst experience of my life!
The staff is very kind but they gave me a 4G device that cannot work in my area because there is no 4G. They didn't even check!
And now I have to deal with the Online support and by phone which is a nightmare. It is a big scam! I'm still waiting to get refund whereas I have cancelled my contract two months ago.
Avoid Three.
6 months ago
Emily Winderman
Brilliant customer service. Extremely helpful, taking time to explain everything. Highly recommend this company and assisting staff.
6 months ago
shawn graham
Fabulous service from Evangeline. I can't praise her enough. Thank you very much for your help setting up my new phone. You're a great ambassador to your brand. Will definitely tell all my friends and family to go to high st Kensington three store.
2 months ago
Gabe Gouveia
The service provider at the store Ms. Eve was extremely polite, patient and pleasant. She had assisted me with all my enquiries and explaining me my plan and service really well.
10 months ago
Sidney Carter
Excellent service I could not sing more praises 10 out of 10
9 months ago
Raven Lopez
Great service, the team was helpful, no waiting. My phone was sorted out.
3 weeks ago
Angel Walker
I call Evangeline my daughter as she always treated me with care like it her own mother. She has always been very patience with me and help me with my phone and to pay my Bill's. She's always help me in Fulham store now high street Kensington. I love my daughter x
2 months ago
Brianna Harvey
Ai helped me today. I made a mistake when I refilled my SIM card. If not for her, then I would have to buy the voucher again at full value. Thank you Ai, I won't forget it! ☺
7 months ago
Brea Reaa
I only like one member of Female sales staff.....she is very Polite helpfull & knowledgeable.....
10 months ago
Simple Guy
Amazing service from Evangeline. She was able to help with my issue and help set up my new phone. She was very patient and helpful. Wherever she will be I will travel to see her. Massive thank you.
3 months ago
Alexandra Tolmacheva
Very helpful staff. Great customer service.
11 months ago
Greg Young
Evangeline was very helpful and patient. I would have been lost without her help. Thank you Evangeline
6 days ago
Sayed Noor
I'm very happy for the new phone that I got from this store today, the staff served me very efficient and explained all the phone functions well. She also helped me transfer all my stuff from my old phone to the new one. I highly
recommend this store to you and the staff named Ai
2 months ago
Jamal Mitchell
Amazing experience. I just went to change my address, but all the team was unbelievably nice and disposable. I have been personally served by Henay, he first of all respected all the Covid precautions and made me feel so welcome and helped. He even offered, him self to give me his hotspot, because my internet connection wasn’t working properly. Wish all the people could take customer service so seriously and good. Well done guys and thank you again for your service really.
1 week ago
Mike Fahlenkamp
The best shop ever staff are so friendly and accommodating
8 months ago
Dudley Skerritt
Excellent service with Evangeline. I'm very happy, I will not go anywhere else apart high street kensngton shop. World class service, extremely helpful.
3 weeks ago
Mel Melada
Jon helped me a lot ti chose a phone. Really caring, offering many other options and allowing me to make the decision I wanted to do. Actually, it was the only shop ON THE WHOLE STREET that offered such a quality of advising. Thank you Jon!
3 months ago
Debbie Burkhoff
Evangeline is the best lady l meet her in (3) she is helping me and she very intelligent. she nows what is doing. I thank here very much.
2 months ago
David Goldberg
i like the the service in this branch, fast and efficient. They would really tell you the best options available for you. the staff are very accommodating and friendly. great job guys i would definitely recommend you to my friends.
3 months ago
Gregory Martin
Good experience, polite staff. I received help finding a phone they didn't have in stock at their store, but he advised me on another Three shop that would have it in stock.
4 months ago
hedayat oladunni
haven't updated my contracts for 3 years. went in there to see what was on offer and upgraded all 4 of my contracts for the family with 3's new deals. well worth a visit if you haven't updated in a while, the manager in there was really helpful.
4 months ago
Jennifer Craig
I went in today need help with my new Samsung phone, the lady Ai helped me with ease and friendly. I highly recommend 3
4 months ago
Brice Ulrich
This store, and this company as a whole, are simply top notch. If you are traveling abroad for any extended period of time, they offer an unbeatable sim card package! But beyond the quality of the product, the quality of customer service is beyond exceptional. I had a misunderstanding with adding another month to my plan, and when I brought it to their attention, they gave me an exceedingly generous one time only compensation package. Any company which treats its customers so well deserves all the business it can get!
8 months ago
Annabeth Maura
Evangeline gave such world class service, so happy for all her patient and help. Biggest thank you to her, she's awesome at what she does x
5 months ago
Isaiah Smith
Evangeline is a asset to your company, she went above and beyond to help me resetting my Apple ID password when apple couldn’t even helped. It took 3days but she’s been very patient with me. I will be always grateful to her as I’ve been trying to sort this out for few months now.
3 weeks ago
D McCorkle
I have been going to this three shop now for several years. The staff is and always has been extremely helpful and I mean all of them! I have an invisible disability and usually I encounter a lot of prejudice when I ask to be helped but the staff at the three shop, are always extremely helpful no matter what my customer service request is, like setting up a protective screen, helping me top up, helping me to switch from a terrible provider to three always giving me the most informative and supportive advice in my mobile phone related troubles and never sending me away. Even if the shop gets busy, I always get informed if I have to wait, how long or they make sure they have enough staff to cut waiting times to a minimum. I always try to be forthcoming with my queries which in a lot of other phone provider places... is not usually appreciated but the staff at three! shop on High Street Kensington, really stand out to me, with their willingness to geniunly wanting to help people with their tech/ three related enquiries and always succeeding in delivering the best, quality customer care.
I can highly recommend a pit stop at their shop, unlike a lot of other phone providers... in the three shop you still get excellent face to face customer service which is rare nowadays and makes a visit definitely worthwhile!
5star rating for sure!
2 months ago
Asgg Hgfdd
This is the first time that I go out of my way to review something, just because of how bad Three is. I signed a 2 year contract for the unlimited data, texts and minutes, but two months in and I already hate it. More often than not, I do not have 4G. Sometimes it's 3G, sometimes it says 4G but nothing loads on my phone which is an S10 + by the way. I thought, no problem, let me just cancel my contract. So I call customer service on 333 and literally have the worst experience on the phone with a couple of Indians. They told me that I should switch mobile data on and off and restart my phone among other obvious fixes. These guys suck. They're the cheapest out there for a reason. Get EE.
6 months ago
Edward Rose
Wow! Evangeline at Three in High St Kensington is fantastic! She could not have been more kind, and helpful. I would recommend Three and in particular Evangeline a d as soon as my co tract with Vodafone is up I will be changing to Three where you get far better customer care.Thank you Three and Evangeline!
6 months ago
Jeremy Robidoux
Excellent service, the staff is very friendly, knowledgeable and helpful. Two thumbs up!
4 months ago
Lukman Memon
Suree is one of the most helpful and knowledge advisors around. Extremely friendly and always on point with giving the best service possible
6 months ago
Ross Mansfield
I have never posted a negative review in my life, but this place completely screwed me over twice. It is somehow possible to waste an 'All in One Add-on' by turning it into prepaid credit instead of the package for which I specifically paid, and then once outside the country you can't even waste more money to purchase another one. Completely unacceptable.
8 months ago
Wilton Shawl
Anazing service receives from Evangeline. Loves that shes so helpgul and patient and always gave a smile on her face. Three is lucky to have her as an ambassador to your brand. Thank you very much Evangeline for your help
3 months ago
Oleksandr Zaikin
Frustrated with Vodafone for the last time, I walked into this Three shop and only have positive reviews to share about my experience there. An employee named Dan understood what I wanted and got my SIM and contract set up right away, with the friendliness and honesty of great customer service without pushing to sell me anything. You made my day, thank you!
3 weeks ago
Lauren Castro
Mo has been so helpful with the phone issues I have encountered.
I really wanted to thank him and let you know that he is an absolute asset to your store!
My day ended well because of good professionalism and good spirit.
Thank you Mo!
8 months ago
Tnt Nikol
Love the people here great chatting to staff found them most helpful sorted out lots of issues with phone atmosphere was very good staff seemed very happy and talkative
3 weeks ago
pazz XX
Unbelievable! I had issues with my sim and needed a replacement urgently so picked this store as it has the earliest open time in the neighborhood. Waited outside the store a few minutes before store supposedly opens at 9AM. No one was inside and at 9:06 someone showed up, and told me they won't be available for another 30mins!!!!!! Told me to go to Baywater stoe said it'd be open but it wasn't until 9:30. We had to catch a train and cannot wait. Not the level of customer service I expected from Three!!
3 weeks ago
Sara Ladyman
Great service!
I was served by very young gentalman Younes.
He provided an outstanding customer service.He was very attentive, cheerful , friendly and very professional.
Thank you Younes for your great customer service !
5 months ago
Dianne Sherman
Had a great experience both with the Three sim card I purchased (pay as you go, wad so satisfied I ended up using it for most part of my trip in Europe) and also with customer service at this store! I got a very professional yet relaxed & friendly service! (So sorry I can't remember the guy's name... I think it might have been Farseed but I'm not sure)
3 weeks ago
sabir bello
Levis is most responsible customer service staff I have ever met. He was kind to help me dealing with a tuff of hassle issue. I do hope he can get promoted
as he was so enthusiastic to his work. I trust his attitude to the customers will bring the THREE a great of benefit.
4 months ago
lois gonzalez
Very nice employee helped us to install a Prepaid Sim card.
3 weeks ago
Tatiana Pinheiro
Staff is very friendly and helpful. Great experience overall.
The three desks might need a rearrangement as it feels awkward to talk to someone without being able to see them because of the computer screen being in front of you.
4 months ago
Torris Loucks
I've been to 3 store high street Kensington to get some help with stopping random sites from subscribing and over charging me! so i had good customer care experience with Ai she was very professional and happy to help !
many thanks
4 months ago
William Hadley
Friendly as usual at Three. This store is less crowded than others
8 months ago
Yolonda Martin
Stores alright, not the cleanest, but not the dirtiest. Nice staff, but don't seem to have all the tools they need when they need it. Asked to borrow a sim card tool, they had one in the whole store.
6 months ago
Brandon Reed
Best telephone service in Europe
Professional and helpful stuff
3 weeks ago
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