Three
Cell phone store Three, 99 High Street, North Maida Vale, London NW6 6JE, United Kingdom:
84 reviews
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Address: 99 High Street, North Maida Vale, London NW6 6JE, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 7625 5608
GPS coordinates
Latitude: 51.5382611Longitude: -0.1940686
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reviews
Charlotte Shelton
What a difference friendly store staff make. After months of lockdown and struggling to sort my phone problems out, having the knowledgeable and patient people at the Kilburn 3 mobile store was a breath of fresh air. Fazir (?) and Julian were both brilliant and took a lot of time helping me. Thank heavens you are back!
1 month ago
Aidan Simons
Staff eager to please.
3 months ago
Tom Carsner
I need new phone 5 g same only no changed phone number with in paid cash or no credit tHank
2 months ago
Yamiris Rodriguez
Lei is always helpful. She is absolutely professional, excellent. Lovely and friendly person. She sorted out my problem very quickly. Lei deserves high nomination as the Best Customer Service employee.
Thank You, Lei.
11 months ago
bilall suleman
i went into the shop by chance. i am not a local to Kilburn. The staff there.was super friendly and considerate with a not so young person as myself. both italians and Issy in particular were most friendly and helpful to assist in choosing device and plan. i very strongly reccommend them. They are not the average mobile phone vendor. it paid several times the trip from North London (N7) all the way there. i will go back again when the contract ends.
6 months ago
Krizia Pajes
Faiz in Kilburn store was very,very,exstremally helpful , he solved my mobile number problems vey easy in 15 minutes. which of could not solve Queensway store helpers during 2 weeks (from 1 of December). He did best job.
Thank you very much dear Faiz
6 months ago
Ashley Wilson
Lovely staff thank you to Cristina and her colleague who were nice, helpful, great customers service and great communication. I’m glad I pre order my new phone in that branch.
7 months ago
Virginia Honan
Went into the store with a compliant regarding one of my Three Accounts. I was treated with the higestest regards in terms of customer experience and expectations. This Store makes you feel more like family than a customer. Thank you Julian and the Team. Amazing job. Well done
3 months ago
William Pettigrew
They left me without data, I went to upgrade my phone, I was asking the person who served me to please help me set up my mobile, she keeps saying she will, for some reason 2 hours went, one of the guys say it was because I was making up my mind and I was waiting for for them to do what has to be done with the paperwork.
At the end the lady did transfer some of the information from my old to my new phone, but didn't show me like they do when you get a new device the basic stuff, so I am struggling getting my information.
I TOLD THEM I DONT HAVE WIFI at home because I don't have landline, so I couldn't do it at home, why they didn't care and is nearly finish????
I came home and realised my phone has only 2GB when I pay for unlimited data ????
3 weeks ago
Arturo Cardenas
Good prices but not the best service. Can't get an actual person to speak to if you have a problem
2 months ago
Natalie Rico
I'm glad for stopping in this retail shop to get my contract. The staff is very focus on customers and they are very aknowledge about products and competitors.
On of the guy spent time with me to understand which smartphone and plan was adapted for me based on my lifestyle and he gave me an awesome choice with a very good and cheap plan.
Definitely, I recommend this shop.
4 months ago
Bradford Lingham
Wrost staff ever.
Never coming back!!!
8 months ago
Lisa
I'll write something here as to reply to your survey will cost me money, and I blocked any extra charge on my phone. I came to the store few days ago to change my plan and Luigi helped me to do that. He was very professional, helpful and kind. I would definitely recommend three and in particular this store to all my friends and family. Thank you.
Silvia
6 months ago
David Burbidge
Good
1 month ago
Porter Farmer
Very very helpful.Adriana helped to set up my new phone,and explain all the details.Great experience.
3 months ago
Changri Xiong
Stopped in as I needed a SIM for the next few months while I’m in the UK. Julian and his staff were extremely personable and efficient. Thanks for all the advice about London and the courteous service!
3 months ago
Dan Tyburski
Adriana was simply the Best!
15 hours ago
Derek Arthur
I visited to upgrade my contract to SIM only. Very friendly and helpful staff. Would recommend to anyone. Good service. Very helpful on telephone also.
6 months ago
Stephanie Phillips
one of the worst Three shop in London maybe the worst! Over the last 2 years I went to the shop 5 or 6 times but never sorted any of my problems (Even if they can help They don t help) had to try other Three shops (Brent Cross, Edgware. .)
3 months ago
Ahmedullah Aziz
Thank you so much for your help????
Well done????????????????????????????????????
2 months ago
Karen Perryman
Lovely store. Very helpful customer advisors.
2 months ago
Mashopa
Lovely customer service.Very helpful customer advisor Adriana.
2 months ago
Buddy Hamlett
Just got a new mobile and needed help with all sorts of things. I had previously been on a Three contract which I was happy to renew.
I dealt with Sarah, the assistant shop manager and I couldn't have found a better person to assist me.
Sarah is courteous, knowledgeable and patient. After dealing with the contract, she spent a considerable amount of time helping me to set up my new phone.
I had spent a couple of hours the previous day trying to initialise my phone but, by the end of that time, I was ready to scream. Sarah took just a few clicks to remedy certain things and set up others, during the course of which she also explained and showed me how to do it.
Thank you Sarah for providing such excellent customer service!
5 months ago
Lettie Carlasare
Shop located on ideal place with great friendly staff.
6 months ago
Ethan Jaskowiak
I went on Saturday to this three shop, because after upgrade my number from pay as you to contract and cancel the new number of the contract I did in the three shop on Oxford Street, my phone was still showing the new number contract. So I was attended for Julian the store manager and he give me the solution, he was so kind and he understood perfectly what was happen with the phone number. Next time I will go to this shop to do a contract or whatever I need.
4 months ago
Aditi Dhingra
Friendly knowledgeable staff
2 months ago
Gamer Girl
Excellent service
11 months ago
Tee Oliver
Great experience,great customer experience from Adriana
6 months ago
Thelma Tiller
I came here on the 8th February 2019 and was personally greeted by Julian, the general manager. My contract issue was professionally and quickly resolved by Daiana which I greatly appreciated. I'd recommend this store in Kilburn based on yesterday's experience as well as previous positive experiences here as well.
5 months ago
Mohammad S
All the staff is nice, polite and effective. The manager Julian always available to find the best solutions. Martina and Odi are super professional, friendly and Italian speakers!
3 weeks ago
eric sy
It made a real difference going into a store rather then talking to somebody on the phone. Aris from the kilburn store spent over 1 hour with me sorting out my new phone. He was patient & understanding and took his time. I had his full attention and not once did his eyes look elsewhere . This is what I call outstanding customer service. Very rare nowdays! He is asset to three and I will definitely recommend my colleagues to this store. I will also be booking a discovery appointment back with Aris to set up my tablet. Thank you.
4 months ago
Sara Wood
While the cancellation of contract or help out to improve it can only done by PHONE CALL, so that considers as poor customer service at the store.
I would say their job is only can serve new costumers, and not helping the existing once.
6 months ago
bruno fierro
Helpful store, have visited a couple of time for a new SIM card. Service is prompt and courteous. The store is clean and warm (if you are visiting in the winter days!)
5 months ago
Mike Igoe
I bought a mobile in that shop and I am really happy about the costumer service because of Nicoleta. She was so clear and so helpful! Thank you so much!
7 months ago
Megan Koller
Great staff, fast service, and not good internet in pay as you go SIM.
3 months ago
afzal khan
Nice staff, thanks to Odi for the good service.
6 months ago
Anthony Garza
Very sly employees. I went there to purchase an additional contract. After 30 minutes wait, the employee made me sign two contracts instead, changing my old contract in the process without me realising. I admit I was stupid for signing the change without checking, but I was trusting that Three was a respected company. I have 5 contracts with them and I will terminate them as soon as they are finished. Avoid at all costs.
3 weeks ago
Janani V
Got sold a contract 200 minutes unlimited data and found pay as you go do 500 minutes. Previously got sold roll on contract and got charged £150 for going over my 200 minutes! So crap! Don't get a phone contract with this company they will RIP YOU OFF!
7 months ago
Lisa McNeil
I went there to fix my problem instead they took my phone and called three customer service and gave me the phone back to talk with them is this right?
2 months ago
Sowmya Lingala
Staff were quick and polite. They were able to help me with my query quickly and with knowledge.
6 months ago
Jessilynn Lucking
I bought a myfi pay as you go of them and a member of staff hijabi I can't remember her name she was so good and helpful she explained everything perfectly.
6 months ago
Alex Lukas
Liars, cheats and thrives. They will tell you anything to make you sign a contract and then lie about it after. Avoid.
5 months ago
Trapper Pressler
Great customer service
Helpful staffs
3 months ago
yif Fish
Using their phone in-store to type this. Left a vm earlier as I wanted to ask a simple question and didn't want to waste time making my way there.
No one got back to me
Fine. So I make my way down here and have been waiting for 15 minutes and longer just to ask my simple question about a replacement sim.
Management is terrible and I will be leaving now and try out a different store only reason I'm not giving 1 star is due to the customrr service I received at first got me to come on with 3 but honestly I regret my decision.
Edit:
I want back there, to be told to call customer services and spoke to a very reassuring lady, she was also disgusted at the fact that two members went on break, one of which told me to wait one second and poof he dissappeared.
But annoyingly, i want back to the store (a third time) to be issued a service charge of £5.11 for the replacement sim.
God!
4 months ago
Haydee Lopez
Very helpful and considerate staff, determined to help when something when wrong with the sim I bought (as it turns out just a simple faulty sim) they gave me a new one and it worked right away.
3 weeks ago
Laura Hernandez
Very good
3 weeks ago
Jaime Leal
Good as always
4 months ago
MATTHEW DELPHIA
I just was here to ad more internet on my contract and they don't want to help me, they sent me home to call 333 . but why are they paid to stai there? Just for do a new cobtracts?
6 months ago
Tanya Lawrence
I bought a new SIM card and had a lot of questions to ask. The trainee was very polite and helpful.
8 months ago
Nic Flaminio
These guys are lazy, got here 9.45am for opening time 9.30 and still closed, seriously
2 months ago
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