Three
Cell phone store Three, 124 Queensway, London W2 6LS, United Kingdom:
88 reviews
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Address: 124 Queensway, London W2 6LS, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 7229 7876
GPS coordinates
Latitude: 51.5142590Longitude: -0.1876633
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reviews
Constance Kelly
Excellent help and service from Ali who went out of his way to help me with my enquiry and get me fixed up with the right deal after my 'chat enquiry'.
An absolutely first class member of staff. 5 star service.
10 months ago
sophia bansal
The service is excellent. And the price is good ????????
3 weeks ago
Addie Mcclean
Amazing customer service, the staff member (Alistar) were helpful and were able to recommend the right handsets for me. Definitely will recommend.
Thank you
7 months ago
Lavon Cummings
Ignore the negative reviews posted here. I came to sign up a business contract for my trading company and it all went smoothly, customer advisors that served me were so helpful and advised me on the right plan for my business phone and even helped me set up the phone and the sim. They also did not make me feel like I waiting, they were very chatty and made me feel so welcome. All I can say is I experienced amazing service!
8 months ago
Ric Fahle
They don't tell you the truth about the contract you are signing with them, when you discover their lies ,no apology is offered until you squeeze them.
Contract cannot be canceled despite their misleading. Terrible terrible.
8 months ago
Jenn West
Ignorant and highly unprofessional. I have an autoimmune disease which causes my eyes to be irritated and red. One of the staff members made a comment extremely loudly about them to his colleague that was serving me. I'm sure he would have acted differently if I was a man. So weak. Muzzle your uneducated slow staff.
7 months ago
Marcin Voshena
Lovely service and really helpful people in here. Very recommended. Good covid measures in there too.
11 months ago
Matt A
This review was long overdue as I don't usually leave reviews on google but the service received at this store before it was closed for lockdown is commendable. The staff out there are truly amazing and each one of them are knowledgeable. I clearly don't understand the negative reviews. It's covid and these guys are the frontline people trying to help us in solving our woes. Cheers to the guys out there.
8 months ago
James Douglas
Very good service, especially with all the constraints in this Covid era.
7 months ago
Shawn McGrath
So came to this store on the recommendation of a mate of mine and was told to specifically meet with Alistar(hope I spelt your name correctly). So met him and he’s one of the best person I’ve had the pleasure to do business with. He helped me and my son to set up accounts for Three and then came back with my sister to do the same and he didn’t let me down yet again. So Three if you’re reading this, try to hire people like Alistar who truly enjoys his job and makes it look like a walk in a park. In this day and age of COVID where we don’t get to meet people face to face Alistar and his colleagues make it a bit easier for us. Here’s to you Alistar and hope we meet again.
8 months ago
Tashaya Johnson
Indifferent staff that mumble one word answers. Worst service.
8 months ago
Jimmy Floyd
Such an amazing customer service and such an amazing team you lot have down there, Lisa, Henna, Alistar, the manager Dilan and Agnes. Never before have I come across customer service of this standard before, please pass on the recognition to Alistar, he’s the charm of the store, eager to help and funny. Never let me down when the systems were not working, tried his best to sort me out, will recommend friends and family to visit this store specially. P.S. keep smiling Alistar and be yourself always. We need people like you in the world.
10 months ago
Harlem Swagger
Amazing service by the QW staff. Keep rocking guys
9 months ago
David Anderson
Rude staff. Terrible customer service from people who shouldn't be customer facing.
7 months ago
Alexandrea Eldred
Great customer service.
7 months ago
Kimberley Fowler
What an amazing service! If you ever have a question or a problem you need to solve with Three ask for Henna. She made my life 300% easier! 10/10 service and really smiley people :)
2 months ago
Supet Mario
Such a shame, service at this store is abysmal. Walked in 15 minutes before closing and was served 20 minutes later. Staff obviously didn't care and wanted to leave. They gave one-word answers and offered no valuable help with my situation. I've been with 3 for several years now and service has always been relatively good but the people at this store obviously don't care about their customers. I guess it's good that I'm leaving the network.
2 months ago
Liena Churchill
Very helpful staff thank you Three
11 months ago
Tykedia Harris
Never had an issue at any Three store. Good product made by good people.
2 months ago
Jim Castaldi
Excellent service
8 months ago
Shannon Wilson
Very helpful staff (Lisa).
6 months ago
Roberta Cucinotti
I have been here few times, and I have found nice and helpfull staff. Anyway last time I have been there there was s girl from the staff that was not gentle, quite rude, no one smile but just acid answers
Please keep in mind that not all your customers sometimes understand some contract rules, but you are there for helping, not for laugh. Bye
3 months ago
kendrick ching
Had the best experience here, Owais helped me out with getting a new phone and showed me all the new deals available. I never go out of my way to leave a review but wow customer service this good is rare! Thank you
4 weeks ago
Karthik K
Great service from very knowledgeable people. Took all the time I needed to explain things to me fully without being rushed.
3 months ago
gacha biscuit
Dilan and Maria were very helpful and efficient
6 months ago
Yiddish Review
Honestly the worst experience with a retailer I’ve ever had. In there for two hours on warmest day of the year. Have paid for a phone - and haven’t received it - no ones seems to care and I keep getting charged!!!
Between the call centre and the store they couldn’t work out the problem - had to call call centre and go through security 4 times without a resolution.
Never use THREE unless under duress.
On the other hand - staff in store very nice.
6 months ago
Doris Penn
Maria was very helpful today in helping us get new contracts. She was patient, nice and professional :)
6 months ago
Anna Geneseo
Good service, Using this store since 2010
Highly recommended store
2 months ago
Shawn Domer
I am a happy customer of this store, a very nice lady named Josephine served me very well, thank you so much for your excellent service, shes also got good knowledge about store and amazing customer service. I would recommend this store and Josephine to all my friend and family and three as a company.
3 months ago
Terry Hunnicutt
Very nice staff, exceptional professional help by Kaan - a trainee, who was out to please his customer. A great asset.
3 months ago
Nitzia Hernandez
Strongly recommend. Have always had great experiences with staff here.
3 months ago
April Cate
Unhelpful, indifferent staff.
11 months ago
Shreesh Tiwari
Helpful staff
9 months ago
Pauline Nguyen
As I'm from the US, I'm not familiar with topping up a SIM card. Nino was super helpful, walking me through the steps so that I am able to do so on my own going forward. Fantastic & friendly service. Thank you Nino!!
4 months ago
Vladimir Sher
Helpful staff. Good rates for a Canadian visitor to get a SIM with some data to use while in London. Thanks to Nino for his assistance, it was a big reason I decided to buy at this location.
4 months ago
Shonda Oliver
Assistant manager kindly offered to pay for the chip and pin for my uncle a few months back who left his card at home in order for us to get good deal, but contract was wrong and I feel like he scammed us for sale. Poor network coverage, wrong price plan explained and additional sim when not agreed I have to pay for!
8 months ago
Sammy Lugo
Rude staff. Not pet friendly. Next to them there are EE and O2 and there wasn't any objection to get in there with our dog. We chose EE.
3 months ago
Christina Hillers
I have been with 3 for5yrs.....just got talked into the Samsung 8. because. the. monthly charges were less money.....NOT IMPRESSED with the service or setup
One Man was very nice but he has been
relocated to ??? out of London. pity
l am 70yrs old...not too savy on mobile
set up..but now l am without the set up l need......VERY UNHAPPY...NOT IMPRESSED
BY THE AFTER SALE SERVICE
8 months ago
Courtney Patterson
Ikram is fantastic! His experience with phones and IT and his patience in showing me as a customer, was great. Thank you
6 months ago
Priscilla Martinez
I had a wonderful experience being served in store in bayswater by claudication and telmo. Just taken out a new contract. They were so pleasant, cheerful and very helpful.they really blessed me with their lovely personality and they were so efficient . What a pleasure to be treated so well! Just wonderful staff.
4 months ago
Paul Matharu
We needed a copy of my sim card. We went to the Queensway store were Taz attended us in a very quick and efficient way. We highly recommend her for anybody who needs a mobile phone.
5 months ago
Bertille Lion
Outstanding customer service: Telmo is so pro & goes the extra mile. I highly recommend!
3 weeks ago
Mary Wood
Very helpful staff Didn’t wait long even though weekend . Nino was a very helpful staff member who served me
6 months ago
Belinda Lile
Keith helped me out and within minutes I had my sim contract up and running. Keep up the great work ...
3 weeks ago
Tarah Garvey
Excellent staff, thank you so much to Nino for helping me, he was very patient with my request. I would advice everyone to visit him.
6 months ago
Linda Farris
Fantastic service under a lot of time pressure; especially by Nino who was patient and amazing. A mention to Letoria for helping too! Thanks both!
6 months ago
Anwar Obeid
Great store for good service.
5 months ago
Tim Truong
Good fast service, very helpful and saved my money on my monthly bill.
6 months ago
Eric Dafop
Nino was very helpful and friendly.
3 months ago
Cassandra duCharme
Thankyou to the lovely person that helped me with my sim requirements for a multi-country visit across Europe. Knows their product, is honest.
6 months ago
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