Embassy of Germany
Embassy Embassy of Germany, 23 Belgrave Square, London SW1X 8PZ, United Kingdom:
144 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 23 Belgrave Square, London SW1X 8PZ, United Kingdom
Website: uk.diplo.de
Phone number: +44 20 7824 1300
GPS coordinates
Latitude: 51.4979009Longitude: -0.1546725
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reviews
Michael Gibson
Very efficient friendly, helpful staff. Fully covid compliant. They helped me so much. Thank you for everything ❤
4 weeks ago
Sharendra Panday
Quick, easy, kind and professional. In and out in 15 minutes for a new passport. Very pleased
1 month ago
Laura Taylor
I am very pleased with the quick and friendly service provided by the German Embassy. Even though we went for our appointment during the pandemic, I felt everything was very Covid safe and they put the best measures in place. The appointment process and getting the passport was very simple thanks to the great staff. 5 stars!
6 months ago
Ecevit Doguyildiz
Very efficient and polite. The booking system works well. I hope they will keep this system.
2 months ago
Theresa Small
Fast and efficient service. Staff were professional and friendly.
4 weeks ago
lmia meeks
I have been trying to call the German embassy since October. Still trying to get to reach someone on the phone! I’m always waiting on the phone for like an hour until I give up! It’s ridiculous to wait for so long without knowing if you are even in the cue! It seems like you are not even in the cue, because there’s just a message on the phone telling you to wait until you give up! I have also tried them to reach via email, but the response to emails now takes weeks! So if you write an urgent email you will have to wait for weeks! I have to admit that it wasn’t always like that and the embassy used to reply within minutes! This needs to be changed, as the telephone hours are already so less. They should at least respond to the emails and calls immediately.
5 months ago
Tia Ekern
Had to go in for a new passport. It was easy to get an appointment online, upon arrival the security guards were super friendly and helpful, I did not have to wait more than a minute to be called forward for speaking to an embassy employee and the lady who helped me was quick, efficient, informative, and very kind. I had the best experience!
7 months ago
Eva Williams
Had to apply for a new Passport and ID Card. My last appointment was cancelled due to Covid-19. I rebooked for August and am happy to say I received a very good service. The young Asian/German Lady was very polite and helpful. The security guards did their job properly and were polite too. Thank you.
9 months ago
Joe Pierce
Impossible to get through to. Tried ringing multiple times this week and last have spent approximately 30 minutes to an hour on hold each time before I need to go do something else. The phone service here is absolutely shambolic — only open for 2 hours a day as well…
6 months ago
Kurtis Simon
Quick and friendly service. Received passport promptly.
2 months ago
bdafirebird
I had very nice experience, even that in the Pandemic Covid-19 situation they are working hard. The staff were very friendly and nice. At least we are German and we are best in World. Proud to be a German
6 months ago
Dhyan Spence
Am always impressed with the staff and processes at the German embassy. First time passport application took less than 10 minutes. Staff are exceptionally friendly and helpful even in pandemic times.
2 weeks ago
Tejas Rana
Attended the embassy to renew my Passport. I arrived an hour early and was let in immediately as there was no queue. Embassy staff were friendly, quick and efficient. Was out in less than 15 minutes. Received my new passport 2 weeks later
9 months ago
Menaka Kamath
The best of the embassy I have ever been,polite people,decent ,serous of their job,not waisted people time.
7 months ago
Sara Wilder
Great experience. Very friendly service, many thanks.
6 months ago
Ma
The staff is always very polite but the security lady was very rude.
And if you want to contact them, then I wouldn't call them it takes to much time. E-mail them, I always got my answer within 30 min.
5 months ago
Michael Corbett
Such a delightful experience quick and very helpful staff!
6 months ago
Joshua Foster
Lovely and friendly staff, Within 30minutes I was done,with my passport application
8 months ago
Jack McDevitt
Very helpful with my 92 yo mother and let me join her in a private room with chairs and flexible with paperwork
10 months ago
Selena Rewalt
I call them and i was holding the call for next 48 minutes and they war still saying please hold someone will be with you shortly so i just hung up i will love to give 0 but i have no choice.
5 months ago
Jawad Raza
Got my work done in good time.
6 months ago
Sotirios Gountas
Perfectly organised quick service and thanks to current circuit next to no wait time
10 months ago
Brooke Morris
German efficiency at its best. Very polite and quick staff, embassy clerk really knowledgeable, passports renewal for two kids took no more than 20 mins with all forms pre-filled correctly at home and copies of all documentation required present.
2 weeks ago
Prabhjot Kaur
Well received and I got all the help I needed
10 months ago
Diane Nelson
Kept me waiting pointlessly on the phone with an endlessly repeated message to stay on the line. A modern phone queue would tell callers their position in queue to give sense of progress. German embassy doesn't bother, just makes callers wait until they give up. Pathetic.
11 months ago
Victor Gonzalez
They never answer the phone, even during the ridiculously short working hours.
8 months ago
randomanonymous smith
Its like trying to call someone on the moon , really hard to get to someone
4 months ago
Jill Gonzales
I was pleased to not have to wait in an overcrowded waiting room! The German embassy have really lived up to the new normal standard!
10 months ago
MG Durham
Very efficient and fast, if you have of course all the correct paperwork with you. Thanks and see you in 10 years again ????
11 months ago
Cathy Weller
Quick and efficient. I arrived 3 hours early and they still managed to fit me in as soon as I arrived.
10 months ago
Hix Hardy
Very helpful and kind staff. I felt a little apprehensive, because it was my first time in Central London since March, but I felt save.
8 months ago
shirley johnston
Very helpful and friendly staff. We had a great experience.
2 weeks ago
Nicole Kalmar
Great service, the staff seem very happy, spoke both english and german which impressed me, usually the person who serves you only speaks english
11 months ago
Zhivomir Zhelyazkov
Well organised and quick service.
6 months ago
Pat Oliver
Extremely systematic , even during Covid-19 times. Very efficient and helpful staff.
10 months ago
John Morgan
Good straight forward service. Plenty of on street parking at Belgrave Square (maybe due to covid).
10 months ago
Jazmin Reyes
Quick service friendly no problem
8 months ago
Rory Hammond
So hot in there today, staff very professional and very helpful. Although I need to go back as forgot infomation ????????♀️
10 months ago
John Sheafer
German means perfection.
6 months ago
Linda Deppen
Super helpful and friendly staff
2 months ago
Ryan Daly
Really fast and efficient service
9 months ago
Gerard Chasse
Having to wait outside (in the cold) in a queue despite being there on time for your appointment time is not great, the opening time are rather inconvenient, meaning its taken me 7 weeks to be able to pick up my passport as I simply can't get away from work.
Staff was very helpful, I didn't have my original birth certificate but she allowed me to email mine by end of the day so my application could be sent in.
They asked us to bring passport pictures along but they had a passport machine there - which was cheaper than going to Snappy Snaps..
Once inside, I didn't have to wait more than 15min so it was speedy - German style :)
5 months ago
David Green
The embassy was REALLY UNHELPFUL and given incorrect information which they seem to don’t even know their own immigration process/laws!!!!! I called about five months ago for the first time and I was told by the lady on the phone I could not apply for a living permit because I’m a non EU citizen and she was adimate that because I wanted a ‘citizens’ job it was only for EU nationals. I insisted that there must be another way and that I keep questioning her because didn’t make sense to me. Which she was entirely INCORRECT!!! Three months later I decided to travel to Germany myself and I got my living permit with only my passport and a paper showing my housing!!! THAT WAS ALL IT TOOK! It angers me to know that this lady would not even give insight or even know their processes OF THEIR OWN COUNTRY!!! It’s an Embassy!!!! Please for the sake of people like me for the simplicity of the matter to have taken so long TRAIN YOUR STAFF!!! It’s completely unprofessional and unqualified for your staff to be speaking and dealing with people in this matter!!! It’s surprising because now I’m currently living and working here with a ‘citizens’ job so how does that even make any sense to what I was informed by the embassy. Really wish I could give this less than one star because of the ‘help’ I was given which consisted of a rude blunt incorrect answer from the lady that answered the phone. You’re here to help your current and future citizens so get your staff together and EDUCATED!!!
3 months ago
Reem Marji
I went to the embassy last week. I was absolutely appauled by the security guard who was working there at the time. He came across very rude and ignored me for around 10 minutes as I was standing outside waiting for him to acknowledge me. When he eventually did come outside he made me repeat my name about 3 times and my date of birth about 2 times which I found odd. He ignored me twice as he was talking to his colleague as I asked if I could put my belongings in my jacket as I received no answer back.
So I went in for my passport and I found the process to be quite quick and efficient however they are not quite friendly as to be expected.
I did not want to make this post however I did not like the experience I had with the security guard as no one should be made to feel. Like they are unwelcome . I hope you guys take this on board and train your staff to do their jobs properly. I felt disrespected a lot of the times during the encounter as my questions were ignored as the security guards were chatting amongst themselves. His demeanour was bad and I felt unwelcome after a 4 hour journey to be constantly asked for your name on 3 occasions as he looked down on his sheet as it was clearly intentional then repeating my date of birth twice. I can't question his intentions however it might had something do with my ethnicity as others were not told to repeat their names or as such.
2 weeks ago
Spk Spk
The staff were courteous, efficient and helpful. We attended for verification of documentation which was done speedily with a minimum of waiting
2 weeks ago
Alena Maslivzenko
Very disappointing support for UK based German nationals. Cost enough money to come into London and pay for a new passport, but to receive one with a spelling error and then be forced to return and re-pay to correct it is shocking (not to mention the total lack of help from staff who took at least 5 emails and a phone call before explaining what had to be done) compared to the system if one was a UK national where they replace it for free.
7 months ago
Dirt Filthy
I was very surprised how quickly I could book in for an appointment to renew my ID card. I could choose from a week ahead and many different time slots! (Thought it would be busier due to the end of the year/brexit chaos)
Finding the actual entrance was a bit confusing, but the staff was very helpful. No queing, weird but I guess necessary security scan and it was my turn straight away even though I was there 15 min early. After 15 min everything was sorted and I could leave the embassy again.
6 months ago
Ashley Conley
Have been going there for over 30 years. Always efficent and helpful. Needed a new passport for my daughter to travel urgently to US and got it within a few hours (though not biometric) They couldn’t have been more helpful. Regarding waiting times and multiple applications: read the online instructions for this, follow them and no problems.
2 weeks ago
Elizabeth Marshall
I am surprised some people left negative reviews here. Compared to other consulates this is the BEST so far. I've applied for Schengen visas here 3 times and they gave me the best experience. The clerks were smart, friendly, polite and yet super efficient and professional. No wonder why most tourists love Germany.
10 months ago
Polly Morris
Applied for a visa for holiday... completed holiday dates on the application as requested... got a visa which only covers the outbound part of holiday... so can't get home!
Also had to use a day's holiday to travel to London as postal visa's are no longer allowed.
They used to be quick and efficient. Now...
Total Incompetence.
8 months ago
