Embassy of Germany
Embassy Embassy of Germany, 23 Belgrave Square, London SW1X 8PZ, United Kingdom:
144 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 23 Belgrave Square, London SW1X 8PZ, United Kingdom
Website: uk.diplo.de
Phone number: +44 20 7824 1300
GPS coordinates
Latitude: 51.4979009Longitude: -0.1546725
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reviews
Mary Rozier
I contacted the German embassy London to try and get German citizenship through descent. Their process was very fast and within 1 month of initially contacting them I had an appointment at the embassy and had my application for citizenship accepted. I was able to pick up my passport a couple of weeks later. I received 5* service from everyone I spoke to at the embassy and had no problems.
8 months ago
Ahmed Khaishgi
Ok
7 months ago
Meg Martz
Great experience security was a bit obnoxious but it's there job . The service inside was immaculate as we were sorted out in 10 minutes great place ????????????????????
4 weeks ago
Linda Kepke
I will not have my appointment at the embassy until August, so I am purely writing this review based on my experience with the embassy over the phone.
Although you may have to wait for someone to be available (which is to be expected as they are very busy), the staff have been incredibly friendly every time I have called. I do understand that you need a lot of paper work to renew your passport, but that is not the staff’s fault. The staff I have spoken to over the phone have been very kind, polite, and have taken time to explain everything I need. I also feel like they really appreciated that I was kind and patient with them as well.
Quite simply, I think that it all goes down to treating others the way you wish to be treated. If you speak to staff members with patience, kindness, and respect it will make your and their experience a lot better.
1 month ago
karan shergill
The passport service was quick and efficient. Personnel should be mindful of insulting other "customers" to each other when their microphones are switched on... we can hear you! Also, they only take cash or CREDIT cards, no debit, so make sure you have the right means of payment. It would have been nice to be informed of this beforehand.
4 weeks ago
Cindy Griffith
Great experience security was a bit obnoxious but it's there job . The service inside was immaculate as we were sorted out in 10 minutes great place ????????????????????
1 month ago
Michelle Tay
Applied for a German passport by descent. Got an appointment and my new passport in the space of a few weeks. They don’t ever answer the phone but I’d recommend to email as they are quick to respond that way! Danke :)
1 month ago
Gopi Nath
I visited this embassy yesterday to have my passport renewed. Absolutely everyone I spoke to was super polite and extremely helpful. Best embassy I've dealt with by a long shot.
5 months ago
Tracy James
I left Germany taking with me the fear of the dreaded red tape as an abiding memory. Thirty years on and having travelled to some 80% countries in the world I have had many dealings with Germany's embassies all over the globe. Every single time the guys there have been super friendly, efficient, kind and helpful - in emergencies well beyond the call of duty. They seem to be far more flexible and friendly than any of the authorities back in Germany. Every time I need their help - for whatever reason - they just turn out to be super stars! We are so lucky to have our embassies.
7 months ago
Mary Druckemiller
I would like to say a big thank you to all the kind and very helpful staff ! In no time I had a temporary passport and could travel home in a personal moment of crises. They were a ray of kindness and understanding !
6 months ago
Victoria Basquez
My passport got taken by the British Border Force because it was reported lost back in Germany. I had gotten it back again and informed all the German officials - however the Border Force still took it away, because it was still in their system when I arrived in London. I visited the embassy Monday morning. They handled everything perfectly, were super friendly and I got a temporary passport to fly back. It took me around one hour, all in all, to get a new one.
4 weeks ago
Alexandros Fats
If you apply for a Visa or a new passport check their webpage and get your documents ready. I had to wait about 20 minutes for my appointment, the application for an ID card took 15 minutes. The service was good. When I collected my documents a few weeks later the wait was 45 minutes, though, a bit too long for my taste.
9 months ago
Annie Johnson
Visa appointment guys are good if you got all documents with originals listed on website. And they are helpful. Please carry cash for payment they dont accept UK GBP debit/credit card eventhough on website it says they will accept. And for new visitors entrance is in backside alongside of tunnel.
9 months ago
Bernardo Robles
Just got back from renewing my passport. Fantastic, super quick. Got there and only waited 5 minutes before being seen. From the 2 people at the entrance, the security guard inside to the young lady who processed my passport application-all were super friendly and helpful. 10 out of 10!!!
4 weeks ago
Lakiesta Evans
Hopeless!! Security staff were openly arguing with each other. Not sure what the point of appointments are if they let everyone in on a first come first serve basis. Shambles.....how is this German???
2 months ago
Allen Knudtson
What is happening? You do expect something like this from non efficient embassy's! How can someone know that they have to book and appointment 6 months in advance for a new Passport!! You need a new Passport when your old one expires so maybe you will apply 2 months in advance as common sense, like i tried!! Now my appointment would be in mid August when the holidays are almost over!! But 6 months in advance?? Staff shortage? Hire more staff! But please some more friendly once!! Even the home office in is working faster, and that really sais a lot!
7 months ago
Emma Lois
absolutly useless. im ashamed that they represent my country.
staff are clueless and rude. its enfuryating to know that my taxes pay their wages.
3 months ago
Brian Schon
Very helpful and friendly staff. Did not have to wait long.
5 months ago
coleton sereika
Extremely friendly and helpful members of staff. Sometimes the wait can be long but that can be expected.
9 months ago
Greg Stuart
It was great experience.
But make sure you have right appointment booking because they will not see you if you have a different appointment.
That's why I'm giving 4s.
7 months ago
Shunamrajit Sen
Being German myself I shouldn't have been surprised to hear I needed ALL documents to get a new passport. I was early for my appointment and left actually just when I was supposed to be seen. Germans being early, efficient and matter of fact? Of course!
4 weeks ago
Valencia Mchenry
I went to the embassy, I had everything with me and had spent tonnes of money on it all and I got sent back for having more than one person In one appointment so the other people that were with me couldn't get a passport despite the fact that we had everything else. I even printed out what it says because it clearly states that you are allowed to book more than one person in an appointment
4 weeks ago
Rajesh Agarwal
All staff have been extremely nice and helpful! It is true, however, that it has an unwelcoming station atmosphere.
4 months ago
Agam Mann
This feedback is regarding renewing a German passport (a simple thing you would assume!). Overall, very friendly staff. Not their fault. The process is stuck in the 1960s. Just as a comparison, my wife, a Canadian citizen, just renewed her passport here in London and she only had to print out an online document and send it by post along with passport pictures and a payment form. About 2-3 weeks later the new passport was there.
Here's what I had to do to get my German passport renewed:
- Book an appointment, the earliest one being available 2 months out
- Print out and fill in an application form
- Bring along my passport + a copy
- Bring a recent utility bill + a copy
- Bring my birth certificate + a copy
- Bring a certificate from the town hall where I last lived in Germany showing that I don't live there anymore, + a copy
- Bring my marriage certificate, + a copy
- A copy of my father's birth certificate (!) - to prove I'm of German descent
- A copy of my father's passport (!) - to prove I'm of German descent
- Go to the embassy for my appointment and spend 1h there
This is absolutely ridiculous - what a waste of time. A shame nobody from the embassy will ever read this, nor will anyone there care... I'm surprised Germany is doing so well economically, given this bureaucracy.
11 months ago
Kevin Shawn
Some of the male staff at the reception inside are EXTREMELY rude!! Treating you like you are either an illiterate or some kind of underdog, probably to sanction you because you were not able to read their minds on your way to the waiting room. This is widely known as "profile neurosis" and very common in the German psychological make-up (and I can say this as I am a German national myself).... the female staff at the guichets are really helpful and friendly and would deserve a "good" if not "excellent" rating... but thanks to some of their unpleasant male colleagues the overall rating goes down....
11 months ago
lakkana manditha
Feels like entering the DDR. Officials qualify for the stereotypical unfriendly Beamte.Experience not adequate and not reflective of a modern European nation. Upskill your teams ! Change opening hours. 5 weeks waiting time...
4 months ago
Cameron DeMiguel
As expected the staff was very quick and efficient, was in and out before our appointed time, have no complaints at all.The security guard was very friendly and extremely helpful.
10 months ago
Justine Dowd
I arrived promptly to my 11am appointment to renew my Passort. A lady at the entrance checked me in and then 2 friendly security guards, of asian ethnicity, did some airport style checks with scanner etc. They then gave me a number ticket.
Once inside, i waited for my number to be called. It does feel a bit like a waiting room of a modern train station, but i felt comfortable. Within minutes, i was at a counter talking to a nice lady inside, who recalled my information on their PC. Since I did a renewal 5 years ago, there was nothing more required apart from the application form, proof of address, photo, 2 signatures and payment.
I then went to the payment counter, made payment, and that's it. All in all, i spend exactly 37 minutes in there. If that's not German Efficiency! ☺
Was very impressed with the speed, efficiency, and friendly staff, i have dealt with.
Some key Notes:
• Do be aware that payment can be only CREDIT card (which is charged in EUR from germany) or cash.
• Standart renewal is 4-6weeks, express is 2-3weeks and costs about £30 extra.
• Book Appointments at least 2Months in advance, as places are limited, and booked.
1 month ago
Mark Troyer
I applied my passport renewal with a express service it meant to come in 3 weeks but never arrived, i got a flight tomorrow. Guess i have to cancel it because of the "fantastic express service" that never arrived.
1 month ago
Maddie Gentis
Very poor customer service
We had an appointment at 3pm, and waited an hour to be called.
When it was finally over and wanted to pay, we discover the credit card payment does not work, so had to go out to town to get cash!
Oh and it is IMPOSSIBLE to contact them by phone. They either never pick up or it is busy for hours. I tried for over a month to talk to someone there.
I’m very disappointed
8 months ago
Aaron Sanzone
A huge thank you to the German Consulate for processing my customer's visa application within 2 days after we asked them to do so because it was very important for her to travel on a certain day. The Consulate representatives were highly professional and extremely helpful. Danke schœn!
4 weeks ago
Erik
The staff over the phones are always at the extremity of rudeness. Never expect to get a helpful answer from them. Made a call of less than 3 minutes and the lady on the phone already sounded annoyed - like I was bugging her for hours! And she apparently didn't even have any intention to hide it. Kept telling me to call VFS Global who is their official outsourcing partner for visa services although I already stated that I called them and they said that processing is not in their control and they wouldn't be able to check the status of the application until it has arrived back at their office! I knew that I couldn't find an answer to my question else where, that's why I called. Luckily I managed to get a number to fax the necessary document to, after refusing to hang up and explaining slowly what I exactly need.
I understand that the German Embassy now don't normally take inquiry calls, but please tell your staff to learn some basic manners! A happy cheery voice over the phone doesn't hurt anyone.
2 months ago
Jeremy Sailing
Everyone, except the passport lady was really nice and I only needed to be 10 Minutes in there.
4 weeks ago
Linda Jones
As a German national I have had to deal with these people for the better part of twenty years. Awful. Just spend twelve minutes holding the phone only for someone with an eastern European accent not understanding my question and then hanging up on me.
4 weeks ago
Will Dixon
Careful with your visa card, they attempt to overcharge
4 months ago
Angela Jones
This place is a mess; they make you wait OUTSIDE in a filthy side alley, no matter if it rains or snows. The info monitors had a blue screen error all the time, place was extremely overcrowded. No “german efficiency” here.
5 months ago
Margaret Rice
My point of view , the German Embassy is clean and tidy.
And whoever posted this about'Rude MAle Staff , and dirty side streets , must be an April FOOL.
I got no problems with my deutsch Goverment , and they have helped me a lot in Crisis.
May i ask you a question? Who ever posted that comment about the Service, are you a German Hater?
Well, come to Bedford , you see how filthy the people , work, talk, park , and eyeing Deutsch Woman with Children , up. You see a nicer side eh?
7 months ago
Boomer Benning
they're just getting worse and worse. You now cannot bring anyone with you inside if its not their appointment, they'll have to wait in the freezing cold outside. also the lady at the entrance takes ages, so many people waiting in a row, it was so windy and freezing but she was extremely slow. inside, you need way more documents than for other passports, they told us our passports would be ready together to collect, but I've gotten my notification weeks ago and my partner is still waiting.
7 months ago
Sara Duban
Really poor service in particular for German citizens. Long waiting times, no preferential service to citizens, ridiculous opening hours.
7 months ago
marcia colvin
The embassy staff just made my Christmas miracle happen!!! I can't thank them enough!
Merry Christmas.
6 months ago
fred olivia
I cannot believe I have to pay £250 to prove I have not applied to become a British citizen between the months of may and August 2007 to even apply for a passport.
1 month ago
Linnet Way
I foud them very helpful but strict with rules.
11 months ago
Jimmy Harris
Station-atmosphere, bad opening times and not service oriented. You can do better Germany.
7 months ago
gitty weiss
While the German burocracy system is an utter headache to get around, staff were very friendly and helpful in helping navigate it
1 month ago
Nicole Buchanan
nightmarish bureaucracy. Don't expect them to be helpful in any way.
9 months ago
Stephen Haggerty
They are German
9 months ago
mary yother
3 months waiting time to get a new passport is totally unacceptable and pathetic for a German embassy. Embassy staff also needs to work on their attitude, friendly is different.
10 months ago
John Holton
Unfriendly not helpful at all.
As a german citizen I'm very angry of their way they " taking care" of you.
Typical German. One reason I left the country
4 months ago
Michele Formanek
Rude staff and very slow.. have fun guys haha ;)
5 months ago
Ana Sarmiento
Pay reparations to Poland ???????? the worst place in the world is Germany
5 months ago
