Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 47, 53 Kensington High St, London W8 5ED, United Kingdom:
220 reviews
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Address: 47, 53 Kensington High St, London W8 5ED, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 51.5021174Longitude: -0.1895927
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reviews
Andre Serralde
Awful. Customer service was shocking and appalling
10 months ago
ameer hawa
You get what you need but for a bit more than other places and they are not helpful if you need something.
1 month ago
Eric Ryder
Terrible service. I recommend you buy online from somewhere else. We wanted to buy a laptop here which was in stock in another store but they said we had to go to that store and that they couldn't get it delivered in to this store for collection... useless.
1 week ago
Hector Chaires
Great staff and products
10 months ago
Sowmya Chiranjeevi
Aris, Mateen & all the staff members were really helpful. They gave demonstrations and answered questions & gave their best opinion as to which I Pad & App would suit my needs of going back to Uni. I would definitely shop here again.
2 months ago
Bdhd Hdbd
. . Good place for electrical items and household kitchen items good quality, good customer service
1 week ago
Jennifer Holmes
Satisfied
4 months ago
KEVIN GUTIERRES
Good Shop with a large selection of electronics.
Helpful staff. Worth checking for deals and comparing prices online then come check the actual physical product in the shop before buying.
5 months ago
Mike Small
Fine experience, I didn't need any assistance but nobody offered me any whilst I was looking at the televisions, so not a huge amount to say but John Lewis was better.
3 months ago
Yufei Xiao
Staff incredibly helpful. Had a great experience here. Sometimes stock is a bit limited.
5 months ago
Stacey Aust
Excellent service. I saw the product (Samsung TV) at the shop then went online to see if I could get a better deal but couldn't so I then bought it online. It was delivered promptly. Wonderful HD TV. Perfect!
5 months ago
Kirsten Hepler
All went smoothly. Helpful assistant who did not try to sell me something more expensive than the item I had chosen.
4 months ago
Swethaa Balaji
Terrible customer service. I bought a hard drive yesterday after an employee told me that it was aluminum. When I came home and opened the packaging I found out it was plastic. When I went to exchange it this morning (less than 24 hours later) they would not even exchange it because I had opened it. Given that I was told one thing and sold another, I felt very strongly that they should honour the exchange despite their "unopened original packaging" policy. They refused. Extremely disappointed in a store that I have shopped in many times before. They have lost my business for good. I guess the loss of my business and yet another negative review was less important to them than digging their heels in on their ill suited policy.
6 months ago
Jade Stalnaker
Very disappointed by customer service.
Bought a laptop on the black firday. When I already was in another country, find out that it is faulty laptop. They couldn't help by the phone and asked to bring the laptop. Thay have confirmed that it faulty and offered money back because they do not have the same laptop to replace. The problem is that it was a black Friday deal and for that price there are no alternatives in that price range and specifications.
1 week ago
Rajeev Chamoli
Helpful staff n reasonable prices. Easily found inks
1 week ago
Melvin Oliver
Very attractive prices on top makes
1 month ago
Jessica Hof
Sunday, went to exchange a keyboard, current staff very helpful, manager very polite. Hence why I keep going back to that store.
5 months ago
Dhruv Phatak
Same old problem, not enough stuff to help.
2 months ago
Linda Leppanen
I asked for an item I booked online and it took them 30 minutes of searching to tell me that they don't have it.
Just buy your products on Amazon. It's easier and cheaper.
5 months ago
Elie Youssef
Good selection but the staff fails to show competence or service competence. Considering that stuff here is sold at high-street prices one could expect more.
5 months ago
Reghina Lupescu
Store staff hajie really exert effort to locate and order my items
1 month ago
mark leclere
Spacious, clean and good variety of produtcs and good price. Excellent customer services, friendly helpful staff
9 months ago
Andrii Pasichnyk
Misleading prices and very poor customer service
6 months ago
Sneha Krishna
Very big store . Huge selection of tech products . Could be the tech heaven of london. Very impressed !
3 months ago
Kevin Scheidt
I was helped by a lovely gentleman named Robert. He had that cowboy moustache but never the less, great service
3 months ago
Donna Downie
Online shopping is much better with reviews and lots of options. Only a few range of products, limited knowledge of employees...
7 months ago
Alex Barnwell
Very nice staff, quick shopping visit I just got everything I wanted great thank you Currys!!
3 months ago
preety anjna
Good shopping for electrical goods. Hard to get staffs attention where help is needed when trying to purchase.
8 months ago
James Bowser
Very good place..had everything I needed. Friendly and helpful staff. :)
1 week ago
Jake Flowers
So I was in on Wednesday the 1st of February at 15:20 to buy earphones the ones I wanted were on a locked on the wrong ones and one of the nice employee tried to give me £20 off because the price was wrong, the manager said don't do that and was very rude to me and another fellow customer before me being very cocky. I work in customer service and he wouldn't survive a day where I work. He is a disgrace to everything a manager should be and I have no idea how he got that job. Please do the right thing and fire him.
8 months ago
James Neo
Was not attended to on time, i came back twice and had to beg to be attended to. But once i got an assistant, transaction went smoothly.
1 week ago
Ada Howard
I was in London last weekend, during my trip my camera broke.
After checking the nearest store to our Hotel, my partner and I visited Currys in High Street Kensington. The service I received was second to none, I was welcomed by a lovely gentleman who directed me to the customer service desk.
Steve the assistant asked me if I had replacement insurance cover for my 'existing broken camera' which I was unsure of. He went out of his way to check this. He very kindly advised this was all in place, furthermore took time to show me the camera that would be most suitable. I left the store with a brand new camera and copy certificate of insurance (which is effective for another 2 years.)
A very very happy customer, thanks to a great team.
Linda Fox
1 week ago
Tonia Jakubiec
Terrible service. No one available to help and then when I did get help the fella was rude and didn't have any knowledge about headphones. Would not recommend this branch, actually I wouldn't recommend any Curry's/PC world. Stick to John Lewis
5 months ago
Tina B
Excellent customer service. I went there and the staff was very helpful. Previous day I went to other one at Fulham and it was terrible. But today they just save my Christmas
4 months ago
Kurt Wesseling
They have a lot of stuff you might want to purchase here, but sales people often scurry away from you or pass the job onto someone else. Got what I needed but it took ten minutes longer than necessary.
1 week ago
Samantha Pepper
I visited the computer and was assisted by David.he is very knowledgeable and nice person who helped me out with a new laptop.
4 months ago
Reid Erickson
They hold very little stock it seems, need to order lots of stuff in rather than you being able to walk out with the product you want.
1 week ago
Eric Warner
MANAGER ....NO COMMENT
Full of staff walking around and not competent at all: top of this Manager...if I can call that person manager...she doesn't know how to deal with customers and problems at all.
After one month the unique person able to solve the problem was Erik: It guy and the unique staff member (with Tuc) totally competent and deserving a manager role.
Last time the manager to try to solve my problem..was supposed to write notes on the claim chasing up Hp but after a while I discovered that no note at all written and my case has been solved, after 2 hours thanks to Eric again, big statue to him.
In 2 hours waiting there, I just saw long queue of people waiting for It team availability and other lots of staff, MANAGER INCLUDED, just walking around and passing all the proBlems to It team; i just saw complains from consumers about long waiting to have proper competent help (again Eric or Tuc).
Until staff will not be more competent and same manager will still be there I will not go and buy anything from there.
7 months ago
mary doss
Bought a pair of headphones for them, lost the receipt, their website stated that a bank statement would suffice. They found two identical transactions. Unfortunately, they do not store timestamps for them, so they didn't know which one to cancel, despite my bank statement having a timestamp for this exact reason.
1 week ago
bambi iero
I was sold a faulty iPad and after returning to the store with full receipts, the device and the apple diagnostic report stating that the device was faulty, I was promised I would have vouchers to purchase a replacement product in 2-3 days. Difficult as I work solely on this device but I had to wait until they call with the voucher code. At the end of day 4 still no call or code and no replacement device. I'm still unable to work. After further hours on the phone it has been suggested I may receive a small amount (about half the cost of a similar replacement) in another 5 days. I have been lied to by the store promising me a replacement within 3 days. I have been offered half the amount of a replacement which they are saying may arrive 2 weeks from me visiting the store. All this after THEY supplied me with a faulty device.
If I had bought this from Apple they would have supplied me with a like for like replacement at the same time I was in store getting the diagnostic report and I would not have lost 2 working weeks with a faulty device.
Appalling customer service.
For anyone considering a purchase go straight to the Apple Store.
8 months ago
Rochelle Brodeur
The only good thing about these shops is go and have a look at stuff before buying on line. To be fair they do sometimes have an occasional decent deal but they are few and far between.
1 week ago
Tashi Malik
the best place for buying electronic goods in London (out of all i have been to). It is a a big store with multiple options available.
1 week ago
T Banacek
Good collection, plus they offer the cheapest as compared to other major brands. Had a list of headphones on testing too, which is a plus.
1 week ago
Shirley Billups
Staff are helpful bit not always fully aware of the products and what they can and cannot do.
3 months ago
Freida Relphs
Staff have always been helpful. Quite a large store too. Find out quick to pick up reserved things from here.
1 week ago
Lacharley Sherrod
Good staff, worst manager!! Difficult to decide and buy anything!!!
3 months ago
Erika lopez
All your computer and mobile basic are here
2 months ago
Krista Fandrei
Despite the fairly small size, it has a lot of things one would need.
1 week ago
Vanessa Tate
Didn't found what I was looking for
10 months ago
Zhen Ren
Reserved product on line turned up and they wouldn't give to me as someone else had also reserved. Paid £5 more are Argos and was hassle free
5 months ago
