Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 47, 53 Kensington High St, London W8 5ED, United Kingdom:
220 reviews
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Address: 47, 53 Kensington High St, London W8 5ED, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 51.5021174Longitude: -0.1895927
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reviews
Maria Drieghe
They don't have much to choose from,
No one gives you much attention when you have a question.
9 months ago
Vy Chantharasy
Very upset that the Wandsworth branch closed down and the high St Kensington branch was not large and did not have the product I wanted.
8 months ago
Kathy Ambrosi
Very bureaucratic - better buy things online - will send you from one store to another because items are alledgly in stock elsewhere and then can't sell the last items or items on display, can get authority only for certain display items etc.... chaos and unorganised
11 months ago
Jami Wentworth
Extremely helpful staff ????
5 months ago
Dion Verzeletti
Nice place to shop and good customer service
9 months ago
Adriana Canto
Wasn’t a pleasant experience. Store seemed really aged. I asked for support from one of the staff who was very focused on selling Sony TVs and was dressed with a Sony jumper. He was pretty much slating all other TV brands. That’s not how you sell. Curry’s review your brand ‘experts’, they can hinder your overall business!
Also, the price matching is non-existent. As a previous salesman, TVs will rarely be price matched as the product code will be different with all retailers, so beware with the sales tactics that they suck you in with.
3 months ago
Hannah Griffin
This shop is very big and very well provided with all sort of tech devices offering a wide range of brands you can choose from. The staff is usually polite and helpful although they constantly try Upsell stuff you don't really need.
1 month ago
Ken Ip
Ìt nice and easy to use
9 months ago
merlin obreslin
Staff are a bit sparse, however very nice and friendly, make you feel like a regular.
1 month ago
louise
Really great shop - very helpful staff and quick service. Really good recycling service too which is very important!
1 month ago
Dmitry Ivanov
Hard to park nearby better to go by bus
9 months ago
Chad Lykins
Claudia The woman at the Knowhow Bar was very helpful with My MacBook and was also able to answer couple of questions relating to my Invoices as well as a couple of products I was thinking of buying. I landed up buying them! This woman is very Knowledgeable! Deserves a Pay Rise/Promotion she does!
1 month ago
Goddy Kabur
Excellent experience from start to finish and the staff were very helpful. A salesman who I believe was named Mark persuaded me to switch my broadband provider and I couldn't be more happy with the decision. Thank you and will definitely come back and recommend your company...
4 months ago
Vedanta Griffith
????
4 months ago
Rovis Glowisk
If you want to buy Microsoft computer, avoid doing it with PC WORD, they sold me faulty computer on the 19 Dec, when I went back to return the computer they ask me to keep it for few more days, the problem seems to stop but mostly because I hardly used it, when I went to put all my data in the computer on the 7th February 7 weeks after buying the screen started to flick and then the computer went dead, I went back to PC WORD in Fulham, and they ask me to go to High Street Kensington because they were closing down, in High Street Kensington the manager said he was happy to change it but that they didn't have it in stock, they ordered in Oxford Street storage but I was shocked when they also said they can't do anything about apart of sending it to repair and that it will take between 4 to 6 weeks. I have refused to send new computer to repair, as it was not my fault and they should exchange it for new one under the law Customers Consumer Rights . The 3 branches drove me crazy , so rude some of them, lying in my face , and Arrogant s, specially the manager in Oxford Street, I told them that I will contact Customers Consumer Rights, which I did. I also went to Microsoft Shop in Oxford Street as I did not know where to go, PC WORD phone line was impossible to talk to anyone,Microsoft in Oxford Street, have agreed to exchange the computer, we were both shock they did not do it and that they look in to it,I was getting charge £10.99 monthly for a service for Customer support agreement but they don't really provide anything, Microsoft told me the computer is cover for 1 year already from the day of the purchase, and that it was no need to pay as they can check any issues for no charge for one year, PC WORD ASKED to go and ask Microsoft to resolve to resolve the problem!!!so why I am paying the £10.99 then? as they couldn't do it. On top of that, the person who sold me the computer added in my bill, £213.99,anti Virus which I never asked for, I have already mine that expiry in 08.2020, set up which I did my self, and knowhow cloud. Thank GOd I checked my bill on time and i got refunded £213,99 for the extra charge and received apologise. I have lost my trust on them,NEVER EVER I WILL BUY FROM THEM AGAIN, they are very fast to take your money but when is an issue they all hide. Disgusting
2 months ago
Doug Schantz
Excellent customer service and an extremely streamlined process. Reserved an item online and was in and out of the store within 10 mins. Total customer satisfaction!
1 month ago
Monica brooks
Customer service from hector and martin was amazing and efficient! They made me and my friend feel extremely confident and i hope they both get a promotion. I wish other businesses would employee similar people. Greatness
4 months ago
Graham Gardiner
Very helpful staff. They took my old microwave for recycling even though I didn’t purchase from them. Good location too.
6 months ago
Dee Farnham
Better order online as in store you can get charge extra for delivery without any reasons from managment team team member they are actually good.
2 months ago
Diane Wright
Very bad experience, poor customer service as my calls weren't being answered they had my laptop with them not coming back
11 months ago
Jeff Ferrie
Sometimes you have to wait a little while to get help but the staff do know their stuff. Every section has their expert and can help a lot making a choice. As a store it has a very big range of electronics and appliances which makes it very convenient to shop various items in one place.
1 month ago
Amber Mohammed
Great customer service form the team especially Mehdi who is very kind and patient and extremely helpful. I highly recommend it ????
1 month ago
Jawr
Went in today to do my first big girl buy and got myself a Lenovo laptop! Absolutely amazing staff! Honestly customer service is on Poiiinttt, especially Aris, I appreciate your time and effort honestly if I had a golden star I’d give you one! and Majed... you should-of gone to specsavers ???????? small mistakes happen though but I really appreciate that you found the right laptop in the end ???????? I’m veeerrrryyy happy for your service guys!
Will definitely be back for advice or if anything Happens!
I’m so chuffed with everything, now I just can’t wait to unpack the laptop when I get home ????????????
2 months ago
Sheila Saxton
By far some of the most helpful staff I have encountered withing their set of stores. They also had most things in stock at this branch so I managed to get exactly what I was looking for.
They even got it ready for me while I popped back later to collect and pay for it.
1 month ago
Ben Johnson
Appaling! Great variety of products on display but nobody to talk to if you need information. When I finally did find a gent, he gave me the impression that he had no desire to live, let alone serve me. I will certainly not be returning, but for the sake of the business the management should really do something about it.
2 months ago
Connie Sanders
Lots of space and opportunity to try out equipment. Helpful staff. Research prices though.
1 week ago
mark driver
No wonder they're in trouble! Staff are like ghosts! In the building but not with customers like me. You can hear them murmuring but they disaparate as soon as you get close!
2 months ago
Kristin Cole
I made my order online and to pik up from this location !
The staff wasn't implicate and only after I sporke to call center , they fond the item !
Very dissapoint!
6 months ago
cheryl quinlan
One of the better branches. Lacking in stock of bridge cameras
1 week ago
TJ Ranco
Good supply of stock
6 months ago
Nathan Blevins
H
Not very friendly staff
3 months ago
Yang Xue
These guys were actually pretty helpful. I didn't make a purchase but they gave some sound advice. Nice one
3 months ago
Dougie Ballew
We came to look at some cameras we were interested in. Shopping online doesn't always give you tactile feedback you need when deciding on a physical item.
The staff member in the camera section was very warm and welcoming and assisted us adeptly without being overly intrusive. Very professional, also very good camera knowledge.
We decided on one of the new Lumias, on her recommendation. Very happy with it, and with the price and service I received here. Would shop again.
3 months ago
Carla Chamberlain
We were sent to 5 different stores by staff who assured us the item we were looking for would be there. Helpfulness of staff inconsistent. Two days wasted.
4 months ago
Gavin Thomas
Worst customer service on the phone I've ever seen. Spent 45 minutes waiting to be picked up by some consultant who asked me to wait whilst calling the shop for information. Waited another 15 minutes to then be hung up on... Will not use these services nor Currys again - AVOID
1 week ago
Nilesh Kamble
Variety of computers that I was looking for but no one to help around the store.
Weeks later I went back determined to buy my computer there and was surprised by the service and knowledge of the staff.Bought a new laptop, great price.
1 month ago
Linda Tilson
Gave in a laptop for repairs, (which took about 45 minutes at the time to even be simply signed in) paid £340, was told that it would be back in absolute max a week; two weeks later and still no estimation of when it will be back despite four calls, the last one being answered by an extremely rude and patronising handler. No information from manufacturers and no way to contact them.
6 months ago
Josephine Marcus
Was not open.
2 months ago
Melanie peppard
I'll admit to being somewhat surprised that prices, at least for a low-end foray into a convertible/2in1 laptop, were competitive with online retailers. As one of the last bastions of high street electronics retailing, they do have the added benefit of being able to view and, to a limit extent, try products before purchasing - for that reason alone, it would be a shame to see them disappear; there is a sense that they might be a bit encumbered with overly large stores (quite a bit of repetition in products displayed and generously sized displays, particularly of more niche products - think high-end drones, etc.). I feel an occasional purchase is appropriate to help support the showroom as a public service, and helps ease the guilt of those occasions when you go away and buy cheaper online instead.
5 months ago
Prescert RKom
Very good prices and offers with exceptional 3 years warranty including instant replacement for most of the products
1 month ago
YiengCong Tham
i am very happy because I have receieved amazing customer service. I congratulate Currys for having such great and happy staff. I have left feeling more than satisfied with my new contract from Car phone warehouse.
Thank you Natalie, Hooks and Alejandra
8 months ago
Araceli Luna
I went to Curry's Carphone Warehouse on Friday and a ginger lady (I think her name was Natalie) was working there. She was litteraly the best of the experience. She guided me through my upgrade progress and informed me of everything even though I made 1000 questions she was still very nice and helpful. I didn't feel good that day she even noticed I was feeling sick and she offered her help right away I highly recommend this lady as her customer service is a 10. Thank you Natalie I am very pleased with my phone and my upgrade.
2 months ago
Isleen Halvorsen
Variety of electronic devices that we can play with before making a decision. I would like to support this kind of business and also would like them to support me by giving a student discount. The mechanic keyboard is fantastic and I can't wait for the black Friday or Boxing day. LOL
2 months ago
vipin pk
Good showroom to look at electronics before you decide to buy from a professional business instead of these high street cowboys.
They do have the odd good deal, but beware if you click and collect. The staff here haven't really got a grasp of this concept yet.
Check they are handing you the correct items with the right spec. My friend went to collect a Philips Hue bulbs B22 started pack. They tried to hand her the ES screw in bulb pack instead.
Get your act together and have the right click and collect orders in one place for customers to collect without being messed about.
2 months ago
Larry Liston
I visited the shop to have a look at wireless headphones. They had a good range and the sales person was knowledgeable and able to help me with my questions. He knew the products and the pros and cons of each.
4 months ago
Tammy MacGovern
Run-of-the-mill electronics and home appliances shop with most things you need. Good service. For such area they could have bigger variety of products.
1 month ago
Beverly Smedberg
for sure you im avoiding going to this store mainly because of the manners i seen from management dealing with a complainant who came to return a TV that he discovered that the screen was broken when he arrived home , i was watching the lady manager accusing him that he damaged the TV , that was sooooo BAD to watch .. and i could 100% see that the guy was honest and genuine but she was arrogant id rather through my money in the bin and not going in this store
6 months ago
Billy Johnson
Best store when it comes to customer services and quick laptop repairs. I always shop at Kensington high street because of Omar (knowhow guy) he always provides fast laptop repair (same day services). Omar you always the best :)
6 months ago
Jessica McGuire
Used this branch for years. Always get the help I need and the best advice on the products I inquire about
3 months ago
Tina Hartman
Horrible. No manners beyond the front desk. Will happily spend my money anywhere else.
1 month ago
