Dishley Grange Medical Practice - Cross Street Surgery

Popping on to write a review and disappointing that 3 months prior someone complained about the receptionist and yet nothing has changed. We've had ongoing issues with this surgery ever since it changed ownership. They use the excuse we're in a pandemic for their incompetence but these problems started way before the pandemic did. I find one receptionist particularly unhelpful, she hung up the phone to me the other day for simply asking to understand their process with the calls. I am a routine appointment yet I have to call every Monday to 'try' and get the appointment I am due (9 months overdue). They inform us phone lines are busy so why not manage the team and schedule the routine apps to be called, so that someone like myself and many others aren't clogging up the lines in the morning when sick people need that call. It makes no sense. After explaining I have been trying for months to get through another receptionist said she would put a 'task' for me to be called on Monday this week but alas, no call. After speaking to locals I think I will move my family and I to a different surgery because as I say these problems started way before the pandemic.

Rang last Thursday to get repeat prescription for hay-fever was told to put a letter in the box as the man didn’t or couldn’t look on my file for what I wanted waiting on a call back heard nothing, now bleeding from nose as it’s not got any better seriously looking for another doctors.

Appalling, rang to book a telephone appointment on the day after 8.30, finally got through at 8.55 and all appointments have gone, this is the second time this has happened, disgraceful way to run a surgery, now tried for the third time, same response, shocking!

Absolutely joke of a surgery, my 6 week old niece was REFUSED to be seen by the receptionist! I’m sure that a tiny baby should be classed as a priority! Absolutely appalling service or should I say lack of service

Both surgeries are a disgrace. My 13 week old baby is needing to be seen by a Dr. This is not the first time my daughter has been refused an appointment, last time she was only 6 weeks old, covered in a rash and very unwell in herself. I would have thought a newborn baby would be a priority? Sadly not with these guys. The attitude from the receptionist was terrible

I have been with this practice for nearly 40 years, and I am not one for going to the doctor for an minor ailment, yet now when I need there services I find it impossible to get appointments when it is vital. I have logged in to the apps yet still can’t get appointments and get offered phone appointments a week a way from when I want. Why is it at the Hathern Surgery there is only one doctor their? When Dr Kaur and Dr Sigh was their the practice was so much better!

Have just joined the practice and it has been a pleasure. Friendly and helpful reception staff and doctors. You can book appointments online too.

I have been very grateful for the support of both the drs and staff over the years

Brilliant doctors and staff without all of their care support kindness i wouldn't be here. Very friendly kind staff we as a family can't thank them enough.

Friendly surgery with good staff and doctors. Has its own pharmacy as well.

Friendly doctors. Nice surgery to visit.