Charnwood Community Medical Group

You can only book appointments for the day and you have to call early or you don't get an appointment. I am in meetings with my job at that time so it's impossible to call when they tell you. Finally got an appointment after weeks of trying. It's not an actual timed appointment, you just have to sit and keep tabs on your phone all day so you don't miss it. Missed the first call and called surgery straight away to say I thought I'd missed a call, told I hadn't as nothing on my file. Told not to worry as I'll get a second call even if it was. Had an incredibly unproductive work day as constantly checking phone. Stopped work at 5 to make sure I didnt miss the call. Sat with phone in hand ready to answer but no call came. Called surgery againat 5.56pm as was told Doctors call up to 6pm and wanted to make sure they'd roll my appointment over since I hadn't been called. Was told the call I had been told earlier in the day wasn't from the doctor in actual fact was the doctor and that they'd tried again after 5pm and my phone was unavailable. Knowing I'd been sat, phone in hand, waiting for the call, I told the receptionist this was categorically untrue. She repeatedly told me my phone was unavailable and I said it wasn't and that I needed to have my appointment rolled over. I asked them to send doctor a message to advise my phone was available and to ask them to call me again and was told all the appointments were now gone. Since none of us have timed appointments, this also is untrue as doctor just moves onto the next person, there is no lost time. Receptionist lied again, claiming it was impossible to send the doctor a message, apparently coudnt email or send an instant message. Again a lie as all the doctors have emails. I advised that I believed that the doctor, given they were apparently still working, when they were supposed to finish at 6, had marked me as unavailable so that they could reduce their call list and that this was not ok . I advised that they needed to put me on the next days list without me having to call back because it is too difficult with my work to call at that time and they said it was impossible. Post-it notes and emails also don't exist in the reception apparently. I told the receptionist that it wasn't funny and that I did not appreciate being lied to and she just kept telling me she wasnt. But Im not stupid. You might be able to fob off a 90 year old technophobe with stories of inability contact each other but I'm not one of those. I said it wasn't good enough and that I wanted to make a complaint I was told there was no management and that is have to wait for the recording of the call to be reviewed and that id hear something at their earliest convenience. I've absolutely nothing good to say about this surgery

I am a very anxious and I don't get out much I have to be persuaded by a friend to attend which on this occasion my taxi was late, only a few minutes but I got to the surgery 9 minutes late and got told my appointment was now cancelled! I thought they had a 10 leeway? I needed my meds got a lump needed seeing to which still not? The receptionist Sharon was really rude to say the least! But the doctor did ring me and apologise to me but now I don't want to go bk due to all this messing about it ain't the first time shes messed me about shame on you !!

Been with this practice for years. Never had any problems. Always managed to get an appointment and using the old Rosebery School building is perfect for anyone with any accessibility problems.

Never had a problem with the practise till this last month or two, why do i have to wait for nearly a month to get a appointment to see a doctor but if i phone for a emergency appointment i will get one that day. Surely with all the partners in the practise they could manage it better and keep some times for routine appointments.

The Rosebery is the worst Medical Centre EVER! They expect us (patients) to call and wait on the phone for an hour to somebody to pick it up and actually give you an appointment. Is insane! Or go at 4pm and wait and wait because you don't have anything else to do. If you don’t do that, they won't give you an appointment until next month! - “that’s up to you” -, they say. Horrible service, rude staff, specially the older ones.

Just spend 30 minutes being 2nd in the phone queue. This is on a Friday afternoon!!! Gave up as most patients find they have to regularly. This exemplifies the broken internal processes and contempt for those being served. The only thing good about this medical practice is the free parking.

Hard for me to make an appointment when I call in they either don't answer or say it's fully booked and need to call other day. Doctors are good but wish they were better some of them don't really care much

Some of the doctors are really nice and really listen to you. But one or two are a little heartless and just dont listen. Over all they are good just the odd ones that dont listen like most doctors.

Phoned number given. Automated message saying number is longer a. Service and to call Direct Enquiries

This must sound funny, rang them for a blood test and was told over the phone that they are short on fundings for hospital blood test !!!

Discrimination, bad care service, sometimes they just guess or lie and give wrong information, hard to get attection/ to call them/ to ask any question.... they are just suckers

S