Orchard Surgery (Kegworth)

Absolutely brilliant service. You get the impression that every member of staff genuinely cares about you and when you’re going through a rough time with your health this can make the world of a difference.

Thanks to Jane, one of the wonderful nurses at this practice, my fear of needles has greatly improved. I have had to have 2 blood tests recently, which are a traumatic experience for me and something I worry about for around a week before the appointment. Jane was so friendly and caring and put everything in place to make me feel better. She gave me as much time as I needed afterwards and made sure I was ok before I left. I have to say - the second blood test was a thoroughly enjoyable experience, which I never ever thought I would say about a blood test! She just made everything so relaxed, I barely felt the needle, she distracted me and was genuinely interested in the things I was telling her about. For the first time in a while, I did not faint after these blood tests and I put that down to the way Jane relaxed me and did everything she could to make it comfortable for me. I will always ask for her whenever I need to have a needle and I now worry far less/feel far less anxious before the appointment. Cannot thank her enough!

Generally good with care from the nurse and doctors, as well as reception team. Friendly practice, though I felt triage line could be improved as phone call to surgery always got cut off and had to keep dialling in (only to be cut off again) for about 20-30 times repeatedly before it eventually got through about 15-20 minutes. Otherwise, It's been a pleasant experience as a registered patient in this surgery.

Amazing GP service. Have been with them for 20 years. Cannot recommend enough.

Friendly, patience staff. Nice waiting area. A good GP surgery

Great local surgery. They have always been helpful and provided help in an emergency. It's always possible to get an appointment in urgent cases. They have helpful reception staff too, which is considerably different to the city practises I've been to.

Ive used them for 10yrs,theyve been great. I always get a appointment within a reasonable time,front desk is helpful and the doctors spot on. Seems some people will moan about anything.

All the doctors I have seen here are exceptionally helpful, competent and seem to genuinely care. I have yet to see one of whom I haven't liked. Most of the reception staff however are quite surly and at times verge on outright rudeness despite me always attempting to be pleasant towards them. They are clearly quite impatient and want to get you off the phone as quickly as possible, and should you dare to keep them for a few seconds longer than necessary you'll know about it. Of course dealing with the receptionists for me has always been a brief interaction when compared to the consultations with the doctors etc, thus over all the surgery offers a great service, and despite it being difficult to get through to the surgery at times, if I do need an appointment that very day I have always managed to get one. However I truly feel that the whole experience could be greatly improved if they would select more friendly people to work on reception, or just simply train their current receptionists in customer service skills and developing a more pleasant bedside manner!

RUDE RECEPTIONIST AND INEFFICIENT SERVICE! I turned up for the second dose of a vaccination to be told that they were unable to administer it due to the timing of the appointment, this was after following instructions given by the nurse at my first vaccination appointment. Apparently it was somehow my fault for not checking with an unmentioned company beforehand. After requesting a new appointment for dose two the nurse told me she needed to check with superiors that the new date would be OK and that she would phone me once she knew either way, I never received this call and ended up paying close to £100 to get the vaccination administered at Boots (where I was told that the for-mentioned timing was absolutely fine). I have since written to the manager requesting an explanation and have not heard back (4 weeks have passed).

It is almost impossible to get through on the phone to make an appointment and when you do eventually get through the staff are so unhelpful it beggers belief. I would recommend absolutely not using this as your doctors. When you're not feeling good this really is the last thing you need.

Hi, I’d like to tell you about two experiences I have had recently........ I am a patient of the Orchard Surgery and recently needed to make an appointment so called that morning. Little did I know the ordeal that lay ahead. I started ringing just before 9am and after more than half an hour of redialling I finally got through. The person I spoke to tried her best to be as unfriendly and unhelpful as possible and to be fair she did a pretty good job of it. It turns out that my redialling wasn’t fast enough and I’d missed all the appointments for that morning. I’d either have to come at the end of morning surgery and wait or take my chances and ring back in the afternoon, where, if I did manage to get through I’d still not be guaranteed an appointment. I really needed an appointment that day so decided I’d have to sit and wait. I arrived only to find the car park full with at least half a dozen builders vans taking up most of the spaces. I had to then get out of the car park with no space to turn round and park at the bottom of the hill and walk up. I still managed to check in on time at 11am but then had to wait for over an hour in the most appalling conditions. There was building work going on, not one or two workmen but a whole gang of them all hammering, drilling and sawing at the same time and all the time with their radio on full blast. Now I know of course work has to take place from time to time, but even so I think just a tiny bit of consideration for the patients should not be too much to ask. There was none whatsoever! With my nerves shot and my head splitting I was finally called (by her previous patient as he was leaving) to Doctor Anderson’s room. When I dared to complain her response was that if I didn’t like it I should go find myself another doctors. She absolutely could not have cared less about me or why I was there, it seemed like I was just an inconvenience that she could do without. My other experience was the following day. I have a pet rat who became sick so I decided a trip to the vet was in order, the one I use is Vets4Pets in Clifton. I rang up and the phone was answered immediately, the receptionist was the most friendly and helpful person you could wish to speak to. I was given an appointment that morning with no problem at all. I was able to easily park right outside. I went in and again the receptionist was extremely friendly and helpful. I took my seat in their lovely clean and quiet waiting room where I didn’t have to wait long at all. After just a couple of minutes I was called into the treatment room by the vet. My pet was given a thorough examination and the medication he needed. I left feeling my trip had been worthwhile and taken seriously. Thanks for taking the time to read my review.

Compared to all the doctors I have been to this one is the best. Iv always been able to get an appointment on the day and haven't hAd to wait for an hour after my appointment time to be seen. The only time I think theyv ran over is when theyv had med students shadowing. The doctors have always been polite and very helpful and Iv always found the receptionists helpful aswell

Rachel has recently helped me get a referral to see a doctor in a matter of what I thought was a worrying time for myself. She spoke to me in a polite manor and came across as a lovely woman. Thank you so much.