Barnet Council
Council Barnet Council, 2 Bristol Ave, London NW9 4EW, United Kingdom:
190 reviews
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Address: 2 Bristol Ave, London NW9 4EW, United Kingdom
Website: barnet.gov.uk
Phone number: +44 20 8359 2000
GPS coordinates
Latitude: 51.5975617Longitude: -0.2450197
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reviews
Roger Wins
I have been trying to report an issue for over two weeks and the website keeps crashing. You are charging us every month but providing no service whatsoever!
6 months ago
Megan Guiton
No recycling collection for the second week in our road. Can't get hold of anyone, automatic phone system tells me to report it online, online it says that no-one at the council provided a collection day for it road in the system and I should call the number, which tells me... to report it online and again just hangs up.
Tried different council numbers, I never reach a person. Only the automated system. Ridiculous.
2 months ago
Maria Lucovich
The street I park on I have parking permit since 2014 now they have put on parking permit board only residential parking btwn 9am to 4am so I come home late night, someone had parked on my parking space without permit so I had no choice but to park on the same road elsewhere next day I get pcn ticket, so I decided to challenge the ticket which of course they refused to cancel stating there was no valid permit... I rang the company I hold current permit with and they told me I was given parking ticket from Barnet council and the company I have my permit with are parking management control so that means I need to have 2 different parking permit.
Work hard earn less but pay out a lot, thanks Barnet council.
4 months ago
Lars Watts
Never resolve or acknowledge ongoing issues. Impossible to get a resolution on anything
3 months ago
Shane Callender
The most appauling service ever.I really dont know what they get paid for.They ignore emails,are impossible to contact,when you do speak to them very rude.A dreadful non service!
4 months ago
Junaid Channa
Extremely bad about picking trash up where people throw it down. Flytipping around us is also really bad but they pick this up and still don't pick up litter laying about.
3 months ago
Zyquinasia Reed
Not able to contact anyone by email regarding council tax problems
2 months ago
Liz Riera
Literally awful. They like to fine people and take their money. They don't even have bin collections online for our address. Disgusting.
3 months ago
Tim Bennett
Bin collection often missed. Reported through website but no action. Atrocious services. One of the most expensive council tax rate in the country yet utterly shambolic services.
3 months ago
Thomas Loeber
Absolute scam of a council! A scourge on London as a city. They've deliberately put cameras up in order to catch people unaware and trapped in the yellow box with no other alternative. They then go ahead and issue a PCN with a £130 slap in the face and have the audacity to reduce it by 50% if paid within 14 days. How generous (!)
Absolutely disgraceful and shameful!
2 months ago
Tyler Wagner
I have been contacting barnet council highway maintenance department for over 3 month now we have a disable bay which is incomplete. we have a pole but no drawing on the floor. all i keep receiving is reference number but and nothing else.
3 months ago
Marla Hansen
Horrible and uneducated employees!
After 6 years having business permit and paying nearly £600 annually this is second time in this year (2020) that i am receiving tickets on my car in business car park!
After i call them to ask why did i got ticket they asked me to appeal against it but this is not my fault and even they don't try to fix it to not give me a headache to not receive any more tickets!
If i have to appeal so those people who they made a mistake what should they do!
2 months ago
Michael Flanagan
I would give 0 stars if I could.
The Barnet couldn't care less about the people. I have raised a complain on the website. Never got any response. I called good 10 times asking for an update. They said someone would get back to me. Never happened.
Completely ignored.
I think everyone should stop paying council tax as a form of protest. Maybe then they would show more respect for the taxpayers.
3 months ago
Dan Quinn
If I could give 0 stars, I would.
6 months so far of trying to sort out my council tax account and ALL I WANT TO DO is be able to pay my council tax every month, like a normal person. Sounds incredibly simple, I know, but I can assure you it's not when you live in LBB.
First my council tax was set up for the wrong house (no idea how), so I spent months trying to get it changed to the right house. To date, I have never received any documentation (despite 15 requests from me, and 15 assurances that they had 'issued a paper bill') so I have absolutely no idea how much I owe - and obviously no means of paying it without the account details either. Which I'm guessing is probably affecting my credit rating by now as well.
The online portal setup doesn't work for my account, and neither does the Direct Debit form, with both pointing me to 'contact the Council for assistance', which I have now done 18 TIMES with no resolution (including 2 formal complaints which were simply closed without them contacting me or actually fixing the problem).
I work long hours on weekdays and refuse, on principle, to take a day off work to physically go to the LBB office to sort this out. But whenever I try to call, the phone line is either busy or gets disconnected. Not that speaking to a person helps anyway.
So here I am again, filling in yet another form which probably won't be acknowledged by anybody.
3 months ago
Tony Shum
I left massages on private number for building inspector but he never called. I was put through his mobile number by call centre.
You people are paid by taxpayer. You have been given 1 star, I am not surprised!!!
2 months ago
Marc Paltrineri
Do I have this right? We have always paid council tax as part of bin collecting. Now they want £70 a year for the green bin. I thought with what's going on they would delay this scheme for now.People are lucky enough to have a garden are obviously...using green bin more in isolation yet I just received a message reminding me to pay by 9th may.talk about kick us whole we are down.
2 months ago
Sharon Seal
I was just seeing the bad reviews and I wanna join them! Worst organization and such a shame council!
2 months ago
Brian Mccarty
Lazy, inefficient, incompetent. Tried to report what I believe is an illegal dropped kerb and gave them the address. They wanted pictures before they were prepared to go and check. If they had any sense they wouldn't even have to leave the building, just check their records. Maybe they don't keep any records, but they certainly employ lazy idiots. If they were a business they would have gone bust years ago. No stars
4 months ago
Wireless Oriental
Almost any contact I had with Barnet council left me with a bad experience, compare to other councils, I think the customer service is very poor, recently I received a PCN that was sent to the wrong old address, immediately I contacted the Parking department, and did not receive any response for 3 months, again despite informing them that the address is wrong , they sent and address all correspondence using old address, finally they sent a debt recovery to my new address and forced/threatened me to pay £408 at 7AM in the morning, Robin Moorwood is real piece of work, when you email his department you just get a copy/pasted letter saying rubbish not dealing with the issue/question you raised at all. I wonder how much of the money they get with these Debt recovery companies will be spent on people of barnet area, Appalling service and poor customer service
3 months ago
V Jones
Worth web site I’ve ever seen, all links doent respond I cannot check absolutely nothing!!!!!!!!!!
5 months ago
Gustavo Figueiredo
About time an officer or elected member tried to use this apualing automated answering service. Does recognise names, no use if the name is difficult to pronounce either. Then when you get through to planning you're asked to call another number for building control. Terrible service.
How come if you've first in the que no one answers the call after waiting over 10 minutes? Then theres the terrible interval repetitive tune or rather noise.
Councillors pull your fingers out and sort the customer front end service, after all I pay for it!
2 months ago
Shahzad Irani
very clean and easy to find if one goes by public transport
3 months ago
Shadah Bayath
It's pretty good if you're a fan of endless automated answer machines.
3 months ago
Jesse Hopkins
I helped to get this office open. They do good kebabs, but pizza sucks... don't ask for rizzla at reception.
2 months ago
Chris Griffin
I would give minus stars if possible, the disgusting lack of professionalism from these people who work in the council are worse than anything you can imagine. I reported a abandoned car to them with no effort made. 4 weeks later the car is still there blocking parking spaces for residents. When I spoke with the lady on the phone she told me the car wasn't reported. 5 minutes into the conversation she told me is has been reported but couldn't tell me when. Then went on to be rude and unprofessional telling me that this can take up to 8 weeks. After I questioned her about weather the car is in the system or not she started to raise her voice and telling me I don't understand. I mean what's not to understand you got caught out lying. All these people that work in the council dont care about the area just the wage they get for being utterly useless and a waste of space. Also she mentioned that the council have no ability to do anything about this issue I reported which shocks me as apparently it's outta there hands. All in all if you ever have any issues don't call or bother with the council you would get more from just dealing with it yourself.
3 weeks ago
Abbigail Grey
This council is a rip off i tell you why i havent seen no one clean the streets for a month and yet again they are the quickest people to give you a parking ticket rip offs. All they ever think off is whats their next to rip you off quicker
2 months ago
Ashley Everett
ABSOLUTELY HOPELESS! Rather not waste more time on this review.
Reluctantly I had to press a star value in order to be able to post this but I really give the council zero stars.
4 months ago
Evfrosiniya Zerminova
They are amazing on CHARGING ONLY! Terrible service if NOT SERVICE AT ALL!
3 months ago
Petra Kowalis
Parking is an absolute joke
Killing local business and even making it very difficult for local residents to do daily tasks or even have visitors
Traffic wardens are everywhere. Ready to pounce on inncocent people and never giving tickets or about when people are actually parked dangerously
3 weeks ago
Valentina M
Your website has just eaten one half hour of my life. I'm trying to buy visitor parking vouchers which I have done many times before. I've left a message on the website pleading for assistance.
4 months ago
Bill Nelson
expect you to tolerate anti social behaviour and do nothing about it rather stand by them
2 months ago
Jeremy Beall
Applied for the disabled persons freedom pass as i have become epileptic after my traumatic brain injury; and they have rejected the evidence i have supplied for the proof of my epilepsy, and that evidence is the formal diagnosis from my neurologist at the national hospital of neurology... just another hurdle that i have to find a way to jump over. Absolute joke.
2 months ago
Stevie King
I'd give it minus 6 stars. We moved to this borough 2 months ago. My autistic son is waiting for school placement 2 months now. Despite his paperwork was received by Barnet exactly 2 months ago nothing has been done. His SEN caseworker constantly unavailable, doesn't help, does not explain my son's school options. Does not do what she's asked for (contacting schools). From the way she deals with his case I clearly can say that she never bothered to read his EHC Plan. Arranged visiting only once by this time with wrong school. The council does not help with support of single parents like myself while the child is waiting for school placement. I wish I know where to report this...
6 months ago
Annalyssia Coker
It must be the worst council in the whole of England. I moved out of the borough for two months now and I informed them of my moving date and paid for any outstanding bills. They are now sending me invoices to my NEW address that is OUTSIDE the borough asking me to pay for next year's Council Tax. What a joke of a borough!!
3 weeks ago
Omar Reynoso
Lived in a couple of councils across the city, this is definitely the worst service inspite of the high rates. The wesbite is a joke, abosultely shambolic
2 months ago
kevin joseph
Received a PCN notice when making a delivery to a school. On the video (their's) caretaker can clearly be seen coming to on gate. When challenged, I'm asked for proof of delivery, which I provide. Then receive a second demand letter stating that I'd not made a Representation, even though I have a reply from Robin Moorwood Parking Compliance Manager?
Also totally agree with Hilary's previous comment, 3 times I've gonr through the process of trying to call, only to be 'cut off'!
3 weeks ago
Sallee M
New bin schedule. Same Barnet Council.
My parents with severe disabilities are still waiting for a collection and they have NO information despite submitting an online complaint as requested.
This has happened twice. If I did this in my job I'd be fired.
8 months ago
Mario Herron
I have spent more than 30 mins trying to call Barnet Council in order to report about of no collection of blue bin. It's impossible to get hold of anyone and all the auto messages are just ridiculous simply telling you of what you know already and then hanging up. They need to get their act together and provide a proper service and someone whom one can speak to.
4 weeks ago
Terrance Smith
They certainly know how to make money from yellow junction boxes thieves
3 months ago
Khadijah Omerdin
Sometimes have to work here. Not that impressed as no parking and on lower floors no mobile signal
4 months ago
Troy Woodruff
Scammers. Malicious yellow box scam. Traffic system in Barnet is so appalling that people find themselves trapped in the yellow box and paying a £130 fine.
4 months ago
Raj
The phone system does not work, the worst customer service and yet we pay for this. One star is flattering
2 months ago
Brenda Wadsworth
Interesting to read some of the other reviews. Similar problems to me. I get charged money for not responding to letters that never came. I'm now more motivated than ever to move out of Barnet.
4 months ago
Bhumika Saivamani
It took me 30mins to get to talk to someone with brain,then i was put thought to the wrong team.not much of a brain!.you are all a joke..dont report it just let them get on with it!
2 months ago
Shivonne N
Of course it's a Tory Council; Tories only care about money, not people
Very bad service. Can't get to speak to a human person
6 months ago
Michael Bilbo
Inefficient Council, poor management & pathetic service. Absolutely rubbish
3 months ago
Darvy Seang
Anyone know a way of speaking with someone directly???
2 months ago
Philip Conn
Been on the phone to the emergency repair no for 2 and hlf hrs now
2 months ago
Xavier Aguilar
What's with the bad reviews? I never had one issue dealing with the Council, They have always been helpful and professional.
3 months ago
Stella Zanardi
they have made it extremely difficult to navigate their teletphone system and even harder to actually speak with a representative. Having previously sent them several emails without reply i then called and spent over two hours trying to make contact. i was then told i was unable to make a complaint and that it would not make any difference. i was also incorrectly told there was no office in london that i could visit.
3 months ago
