Barnet Council
Council Barnet Council, 2 Bristol Ave, London NW9 4EW, United Kingdom:
190 reviews
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Address: 2 Bristol Ave, London NW9 4EW, United Kingdom
Website: barnet.gov.uk
Phone number: +44 20 8359 2000
GPS coordinates
Latitude: 51.5975617Longitude: -0.2450197
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reviews
Justin LaCelle
I believe Barnet Council is a genuinely psychopathic organisation. Fortunately I am not dependent on any kind of benefit so my engagement with it is minimal. I would not recommend anyone to move to this borough or consider starting a business here.
6 months ago
Jaime johnson
What a shambles this council is. Changed all the waste collection routines and now we have waited over 9 days for the black bins to be emptied. Unable to speak to anyone at the council and no response to my web complaints either.
3 months ago
Sonia Iniguez
worst council i have ever had to deal with, always problems with phone lines, even when they pick up they tell you they are busy and to call back later or email, you try to email but dont get anywhere with them, all i wanted to do was to pay for a birth certificate - it has been a month and im still trying, thank god i dont live in the barnet borough! Council an absolute joke.
8 months ago
Shadah Bayath
Stupid Lease Holder services are completely incompetent and don't even understand how radiators works, told me to get a gas safe certificate to remove a radiator, the idiots don't understand their water inside a radiator not gas !!! these people are vermin that are here to make you life more difficult and cause obstructions, rather then helping like they are suppose to, they need to realise they are public servants, always demand to speak to their managers, organ grinders are more effective then monkeys !!! After finally getting to someone in charge the problem was solved and they agreed you dont need a gas safe certificate to change a radiator, wasted 5 days of my life on these imbeciles
3 months ago
Desma Brown
You cant reach them over the phone. Disgusting
3 months ago
Dan LaVorgna
The service (website and phone) is so bad I thought my girlfriend was going to throw the sofa out the window. I felt sorry for the person on the other end of phone :(
2 months ago
Niki Maness
What is the point of this useless council. You can't even call them without a robot hanging up on you. Absolutely useless and shameful non existent service
2 months ago
Jessica Nicole
Waste of people gave me 5 pcns for no reason go to hell
4 months ago
Deathscar
Waste of time cannot get to speak to anyone to discuss a issue. Useless Barnet council
3 months ago
Ricky Silva
Broadwalk shopping centre hasn't got an electric scooter for disabled shoppers. They have a wheelchair but it is impossible to shop in a wheelchair,there is nowhere to put what you bought. Shame on them
4 months ago
Glen More
Today I have tried to order my bin by using your website. None of your links are working for me. When trying to call you don't offer the option to stay on the call and speak. Other than going to your office my options are limited. Very poor experience and not customer centric proposition.
2 months ago
William Brown
terrible, absolute joke.
4 months ago
Kaitlyn Raterman
Worst council I have ever had to deal with. Impossible to get hold of and letters arrive 10 days after the date printed on them, saying you must respond to this letter within x number of days but I've received it after those days have passed! If you pay council tax one day late they charge you extra, take you to court without your knowledge, charge you for not turning up to said court date that you were unaware of and pass your yearly CT bill to debt collectors all within a few weeks and with maybe one letter that arrives too late. I even once got a phonecall from debt collectors saying they'd be at my house shortly and after numerous phonecalls it eventually transpired that Barnet Council hadn't updated my account with what I'd been paying and had me down as having underpaid for months. Never ever had a recycling bin, ordered one through their website and a bin did arrive but was never emptied by the dustbin men and disappeared completely 2 weeks later...
6 months ago
Monika Dunphy
Can only speak to automated service. I need to report my missed bin collection but I need to register an account to do so. I want to speak to a human. Not fill in a form that no one will read. This council had gone to the dogs these last few years. The same period of time they've not increased the council tax in fact! I'd rather pay more tax and have my bins collected thank you. You have one job...
3 months ago
Rajesh N
Terrible website. Links never work. Bulky waste collection charged , yet never showed up. Been trying to call them several times but every time they put me through they never answer.
2 months ago
roy richardson
Don’t waste time. They will not help you!!
4 weeks ago
Baijunath J
I have lived in many boroughs but the state of this council in particular is the worst! Sort out the bin collection and recycling once and for all. It's a HEALTH HAZARD!!!! SACK EVERYONE and start over! I am certain there are many people who would be grateful to have a job and actually do it!
3 months ago
Michael Bandstra
utterly useless service, they dont even deserve 1 star. Completely incompetent especially Lease Holders Service who make you waste time getting documents you dont even need because there to lazy and stupid to do their job properly, they exist to make life harder not more easy, They have too many useless staff who dont want to work and use any excuse to avoid doing actual work and feel they dont have to answer to you, disgraceful behaviour !
4 months ago
Harsha Vyas
Agree with the reviews, I have lived in a number of Boroughs in London over the past 15 years and by a distance Barnet council is the worst as far as looking after residents and customer service is concerned. Bunch of pencil pushers the lot of them
5 months ago
Christian Martinez
Very bad service I tray to contact them for more than two months but they never answer
My problem is in my area for same post code is two properties with same number
2 months ago
Isaac Moradi
Bloody disgusting service. After using our tax money, they do not show minimum courtesy back to the public, the automated message left is vague and hard to figure it out what she says . Customer service is not applicable to local council !!?
6 months ago
Kural Ab
Not a lot of parking and expensive
2 months ago
Randy Vonkanel
A truly inept, blind, backward, non-visionary and uneducated bunch. Closing libraries, letting a beautiful borough to the dogs. Finchley Church End is one of the most beautiful conservation areas and town centres in London, instead of following the lead of Westminster Council and investing in the area so that it follows Marylebone High Street, which it resembles in architecture and character - they let it be over-run with kebab shops and other low quality businesses. Street pavements are never repaired, streets are never cleaned, houses cost millions and the council refuses to invest in proper brick pavements and paths. Parks are underfunded. Staff are rude and cannot understand what you say - so obviously they are recruiting low quality staff or managers are hiring relatives. Truly the worst run-Tory council the world has ever seen.
8 months ago
Donisha Wesley
Pathetic telephone service. No one there to speak with, just an unhelpful automated system.
3 months ago
Stephen Smith
Useless
5 months ago
omar morel
This is the most disgusting service I have ever received, 9 times I have called trying to get through to the council tax department, and every time they say they will put me through the call is a dead end and just hangs up on me. It is impossible to speak to anyone that isn't an automated phone service. And then I called up to complain about the complaints department and they hung up on me, and then I called again for the same reason and they said they would put me through to a manager - but just hung up on me. It is ridiculous that this service is meant to represent and help the people living in the borough of Barnet. I am so beyond disgusted at this point, should consider moving boroughs.
9 months ago
Kasie J
Government at its worst. The parking permit phone service cannot be accessed
2 months ago
Timothy Mansfield
Waste/ recycle collection is rubbish. What a load of waste to produce pamphlets of dates of services for collections when our street of residents have the bins out for weeks to wait for services to be done.
4 months ago
Harley Garrett
Modern council, modern offices
3 months ago
Jiarui Liu
Disgusting council. Shame on them.
3 months ago
Dudley Skerritt
I have been trying to contact someone for over a week now on and off, it's impossible. Worst service I have ever experienced.
4 months ago
Tanya Morrisett
Couldn't sort out my council tax and parking for 8 months. Then they sent a huge bill. I asked for installments and they accepted it. They charged the whole bill as if we didn't agree and left me without money for the rest of the month. Whenever I have a problem (never ever called Islington Borough for 8 years before) I know that it will go worse than it is. Their (some) rude employees even shouts at you on the phone. The worst borough of London. I am ashamed to live in here because of them.
8 months ago
A Max
I have learned that it is pointless to contact Barnet council because they don't listen, they don't care and will ignore your call or emails.
2 months ago
Vanessa DeJesus
Fantastic new offices
2 months ago
Caroline McHugh
Horrible, very unhelpful
2 months ago
rita arora
Disgusting , worst Coucil in the world , they do not care about anything , there is no complain team , just pass to their colleagues , same circle ,
Poor customer service , inexperienced, misleading,
2 months ago
Melissa Neuhoff
Money grabbing organisation!
2 months ago
Anne Coleman
Incompetent.
10 months ago
Barbara Tucker
Appalling service. Why can’t a human just pick up a phone. You cannot get through to anyone. It’s endless answer machines that go round in a loop. Disgraceful!!
3 months ago
Jeremey Gaylord
Socially Cleaning the poor out of your borough, how morally bankrupt Barnet council are.
6 months ago
Joseph Goodmahinn
called at 16:52 4 times each time phone was answered and then put down. CLOCK WATCHING . Lazy
4 months ago
Vivek Anandh
Since the beginning of May, i asked for a new blue recycling bin, mine was damaged when it was emptied on the truck, broken wheel, anyway told to leave it on the front of my home, for one month, outside nothing, phoned up three times, told me there's a backlog, leave it outside on the pavement, anyway i told the recycling team when they emptied my recycling, that the wheel was broken, i was lucky they had a spare, took two seconds to change the wheel!!
2 months ago
Sandra Stocker
Very rude telephone manner with an accusing tone when I was only asking a question.
3 weeks ago
Nicole Hundley
Nice building but the parking is a nightmare
6 months ago
Keith Lickert
Utterly unacceptable service, I reported some fly tipping in a public alleyway near me home which was causing problems and creating a major health hazard, the receptionist had the nerve to tell me they couldn't deal with it because it "wasn't in a public area" THIS IS A TOTAL LIE! It was in a public area, they just thought they could fob me off with an excuse as they were too lazy to do there job. After arguing my case they eventually backed down and said something might be done "in 10 days" despite the rule for fly tipping being to clear the rubbish within 48 hours. Lazy, negligent and evasive, would rather see the borough go to the dogs that actually do their job.
6 months ago
Marlon Duncan
Unlike their intelligence , their idiocy is unlimited.
4 weeks ago
Ken Shaffer
One word. Useless
2 months ago
John Gilliam
I have been trying to contact this council for months now !!! - no one knows who to speak to or is taking any responsibility regarding the issue with the Caravan Travelers who forcefully entered the private property just of the North Circular almost 6 months ago - Why am I paying you Council taxes ???? Get your finger out your backsides and get rid of the scum who think they can do a they please and prevail
3 months ago
Hamza Safi
Incompetent and rude people. Telephone numbers are not working either. Disgusting.
2 months ago
Jody Frierson
That website doesn’t work at all:/...
4 months ago
